Claiming personal injury compensation when there is no record in an accident book

Recording the details of an accident

A very important element in making sure your claim for personal injury compensation has the best possible chances of succeeding is to ensure that the details of the incident have been properly reported and recorded. Usually, this would include an entry in an accident book. If there isn’t one, don’t worry, as we can help – in this article we look at how to claim compensation if an accident book record of your injuries doesn’t exist.

Skip to section

What is an accident book?

An accident book provides an employer, business or venue an official means of recording incidents and injuries. Anyone who has suffered a personal injury on their premises has the right to request that the details of their accident and injuries are reported and recorded. The details recorded in an accident book can prove to be extremely important when it comes to a solicitor winning a claim for injury compensation.

The two most common areas of personal injury claim where accident books play a big role are accidents at work and slipping claims, such as on a wet floor with a lack of hazard signs, in a supermarket, shop, restaurant or other similar venue. In most circumstances, staff members from such establishments will automatically make a record within an accident book if someone is injured. However, you should do all you can to make sure that this has happened, as if it has not, the strength of your claim for personal injury compensation could be weakened.

But that doesn’t mean you can’t claim without an accident book entry. A strong record in an accident book is just one of the many key bits of evidence that can help any personal injury compensation claim reach a successful outcome, and you can often find other means of proving what happened.

Proof of liability

Records of the details of an accident, what caused it, what injuries have been sustained and what treatment or advice has been given at the site of the accident support a claim for personal injury compensation. An accident book record provides proof that an accident happened in a certain location and in a certain way, which in turn helps a specialist injury claims solicitor to prove liability rests with the defendant of the claim.

Accident book records form an often essential part of the ‘paper trail’ that will enable your specialist personal injury solicitor to successfully pursue your claim for personal injury compensation. When combined with medical evidence and witness information, the entry can be the final piece of a jigsaw that forces a 3rd party to admit liability or for an employer to admit to employer negligence.

One of the biggest obstacles to making a claim for personal injury compensation when details of it are not recorded in an accident book is that it could lead to a solicitor being less willing to run your claim on a Conditional Fee Agreement (No Win No Fee) basis, as the risk of losing increases. The lack of a report gives the 3rd party some room for manoeuvre should they wish to deny liability in relation to your claim. If there is no accident book entry the 3rd party could try to deny any knowledge of the incident, or even try to claim that you were not injured where you said you were.  The onus would then be on you to prove that what you have said is true.

What an accident book should record

Accident book entries should list the type of accident that happened, such as a slip on a wet shop floor.  In order to provide the best evidence to support a claim for personal injury compensation, an accident book record should also list other important information. For example, making sure that the lack of a hazard warning sign being present is noted if relevant. Details of injuries and immediate symptoms should be recorded, and if relevant confirm that an ambulance has been called or what first aid has been administered. Where possible, all injured parties should ensure that they request the accident book and that they are allowed to read and agree to the details of any entry made by a staff member or other person in relation to their accident.

What to do if there is no accident book entry

But what if the details of your accident have NOT been recorded within an accident book? Can you still make a claim for personal injury compensation? Thankfully, there is no law that states that you cannot make a claim in such circumstances, but for obvious reasons it does become more difficult to pursue a claim if this is the case.

Of course, if the injuries sustained were so serious that the injured party was incapacitated and whisked away from the scene by paramedics, there is a chance that an accident book entry has not been made, especially in a shop. In this case, ambulance records would prove that you were injured in a certain location and therefore this could not be denied. In such cases, you would still have a reasonable prospect of pursuing a claim for compensation.

Employers should always fill in accident book entries after injuries in the workplace. If you did not record details of your incident with the management or owners of the establishment or workplace where you were injured and still wish to claim, there are things you can do to help prove your claim. Here are some useful tips for those of you who have NOT recorded the details within an accident book:

  • Write to the relevant 3rd party (eg supermarket, shop, employer) explaining the details of your injuries, how they were caused and explaining your accident. Request that they make a record of it within their accident book. Send the letter by recorded delivery and retain a copy for yourself (along with proof of postage). This could become a useful document when it comes to pursuing your claim.
  • Contact the 3rd party where you sustained your injuries. Ask if anyone has made a report. Ask if there is any available CCTV footage of the accident and if so, request that it is retained.
  • You can take photographs of hazards at work, such as faulty machinery or inadequate work practices.
  • Seek independent witnesses that can support your version of events. The witnesses must be independent as they could be cross-questioned should the claim reach court. If you can provide details of witnesses and these witnesses can corroborate your version of events, your prospects of successfully claiming personal injury compensation will greatly increase. You can ask colleagues and co-workers if they would be willing to act as witnesses. Whilst this is obviously a difficult thing for them to do, we’ve found that many people who are sick of the employer neglecting their safety at work are more than willing to help.
  • Make sure that you inform your GP, A&E doctors or physiotherapist as to the cause of your injuries. If they have recorded your injuries as being caused at a certain place and in a certain way, again, this helps you with your proving liability against a 3rd party.

If you have been injured in an accident which hasn’t been recorded, know someone who has or just want to find out more about making a claim for personal injury compensation, contact us and we’ll gladly help.

Filed under Accident Reporting, Personal Injury Compensation

60 questions   ASK YOUR OWN

  1. I had a accident at work but was not recorded and Im not sure of the dates but I received physiotherapy for my back and haven’t worked since

    1. John

      Thank you for the comment, I’m sorry to hear about your accident. If you’re accident happened within the last 3 years, you should certainly contact us and attempt to make a claim. We can link you with a specialist injury compensation work accident solicitor and they would still attempt to claim compensation for you despite the lack of accident book record (it just makes the claim a little harder).

      I will email you regarding this with the contact details for us.

      Best wishes

      Ian

    1. Dear John

      Thank you for your comment and enquiry. I’m sorry to hear about your accident – the fact that you were injured because of a prank at work, must make it even more distressing. We’d certainly like to hear from you in greater detail and would be happy to help you make a claim for compensation. Please visit this link: https://direct2compensation.co.uk/make-a-claim-for-compensation and submit further details so that we can help.

      Kind regards

      Ian Morris

  2. Hi I was wondering if I may have a case for compensation?? The details are I was driving machinery at work when I went down a hole where I hurt the bottom of my back, I immediately asked the site manager to put in the accident book this was in the summer of 2013 a person I was working with witnessed the accident and verified my accident. I continued to work on this site on where the rest of the guys on site helped me out because I had a lot of financial commitments and couldn’t afford to be out of work. I recently spoke to someone who said I still may have a claim I contacted the company I worked for at the time and they say there is no accident book for the site in question and no record of the accident. I then got in contact with the site manager who insists he put in the accident book, but also said he would be a witness going forward, the other gentleman who witnessed it also said he will help. The only thing that concerns me is the fact that I kept working because of my financial situation until in 2014 I was asked to finish on different site because clearly the rest of the men were carrying me at my job, due to the injury I sustained. MRI that I have 2 smashed disk and a break in my back which has now led me to be on Garbapentin, Mst, amatryptline and oramorph medication, while I wait for a spinal operation. Please could you tell me if you think I have a case.

  3. I slipped in a nightclub on a wet floor on damaged the ligaments in my leg , I asked to report it in the accident book but the bouncer refused and barred me from the club, I went to hospital the following morning by ambulance and was on crutches for 2 months and recieved physio, my girlfriend witnessed what happened if that’s any help? Thanks

    1. Thank you for your enquiry. I’m sorry to hear about your accident and the injury to your leg. Ligament injuries are often very serious and certainly restrict mobility and physical ability. We’d certainly be happy to help you make a claim for injury compensation and to this end, I suggest that you visit this link: https://direct2compensation.co.uk/make-a-claim-for-compensation and submit your contact details to us. We can then call you to explain the claims process and advise you as to what you should do to give your claim the best prospects of success.
      It is a pity that the nightclub staff and doorman were unsupportive as it would have been a help for the incident to be recorded within an accident book. However, it is not your fault that you were prevented from reporting the incident properly. Although time has now passed since your accident, it is not too late to attempt to get the incident recorded with the nightclub. There are two ways to do this, firstly you could email the nightclub explaining what happened, where it happened and when and that you tried to report it but were refused access to the accident book by the doorman. You should inform them of the injury sustained and how it has affected you. You could also do the same in writing and send it to the nightclub by recorded delivery, keeping a copy of the letter and proof of postage (Royal Mail receipt).
      We would certainly be willing to assist you with pursuing a claim for slipping accident compensation against this nightclub and look forward to doing so. I shall forward a copy of this comment to you by email also.

      Kindest regards

      Ian Morris
      Direct2Compensation

  4. Hi, I’m currently off work as a postman. I injured my toe out delivering. I told my manager but he didn’t put it in the accident book as he thought it wasn’t an accident at work? I’m now in fear of losing my job as they have strict attendance procedures and because I rushed back to work, I’m now on my 3rd absence as my toe was broken then the blood clotted! Any advice would be appreciated.

    1. Hi Edward,

      I am sorry to hear about your situation. Recovering from a broken toe is not fun but to have the added worry about how your injury may affect your job and your Manager’s refusal to record your injury in the accident book cannot be helping.

      I am pleased that you have made this comment as we often have contact from people who have been refused access to the work accident book and need advice. Thankfully, Direct2Compensation can help you. There are some useful tips for how to go about handling an employers refusal to record your accident or let you use the accident book. May I point you (and those in the same situation as you) to our article entitled: ‘My employer won’t let me use or see the accident book, what should I do?‘ as it gives some top tips to help you to protect and enforce your right to get the details of your accident and injuries recorded.

      In your case, we have now spoken on the telephone about your situation. I am pleased that the information that I have given you and advice on this issue has been helpful and put your mind at rest and we look forward to helping you.

      Yours sincerely

      Ian Morris

  5. Hi i was working at a caravan park parttime along said my main job and one day we got to a caravan that had to be dome it had no steps to get in at this poiny so we told thee manager they said climb in so we did and the drop was quite high and on the way down my big toe landed funny it hurt abit at first then the pain went so i never logged it also i didnt know where the book was to log it. But since then ive had really bad pain with it and its aaffecting my main job now. Im just wondering what i can do ive seeked medical advice. Thanks

    1. We’re sorry to hear about your accident at work. Of course, from the point of view of making a claim for compensation, it is easier when an accident is recorded within an accident book. However, it could still be possible to claim injury compensation. May I suggest that you visit this link: https://direct2compensation.co.uk/make-a-claim-for-compensation and submit further details to us so that we can contact you and discuss things in greater detail?

      We very much look forward to hearing from you.

  6. I had an I jury at work it was recorded in the accident book but I cannot remember the date as nearly 3 months ago and I am no longer allowed to carry on with my claim. .have I no rights to see the accident book?

  7. Hi, i dislocated my knee cap on friday the 25th of June. While delivering meat for my employer to Glastonbury festival, the accident occured at aroud 10:30 and was caused by a knee high bench behind me that i fell over while carrying 20+kg of meat. I received basic but suitable treatment at the Glastonbury site being adviced to visit A&E as soon as possible and was eventualy taken back to my place of work a couple miles away. Apon arrival everyone was interested to what had happend including my boss, however no body took any solid details and no body logged it in any books. I have visited A&E and they confirmed it was a dislocation, i have proof of all medical treatmen i received both imediatly after the accident and recant treatment i have received. I have been off for 2 working days now and only worked there for 9weeks. So firstly should i still get full pay and 2nd if i dont should i consider a claim? Thank you.

    1. Dan

      Thank you for your comment and query. I am really sorry to hear about your recent accident at Glastonbury whilst working. The liability element of your claim certainly sounds strong.

      Obviously, the lack of any official record of the accident could make things a little more difficult than if it had been recorded, but I would suggest that it is still well within a reasonable time frame to record your accident properly. You should definitely insist that your employers record the details within their accident book and although they are not liable for your injury, they should record it. You should contact the company/vendor to whom you were delivering the meat and see if they have made a record and you could even contact Glastonbury Festival and ask them to make a record.

      In any event, it is certainly worth trying to make a claim for injury compensation and we would be more than happy to help you with that. Please visit: https://direct2compensation.co.uk/make-a-claim-for-compensation and add some contact details so that one of us can speak with you and find out a little more. We can give you some useful advice and link you with the right specialist solicitor to pursue this claim. As the claim would be made on a fully No Win No Fee basis, you have nothing to lose and therefore really should pursue this matter.

      I will email you separately regarding this and invite you to make contact.

      I look forward to helping you.

      Yours sincerely

      Ian

  8. I had a accerdent at work just outside the three years I did not claimed but had athother accerdent at work and now claiming but as the first time damage my knee there will not pay out the full amount is there away I can clam for the to accident

    1. Unfortunately, the 3 year limitation rule is strictly enforced and it is pretty much impossible to do anything about a claim for compensation for an injury if the accident date is more than 3 years ago.

      Therefore, unless the details of your first accident and a claim for that were registered in the courts on or before the 3rd anniversary of your accident date, there is nothing you can do.

  9. I was in the stockroom yesterday, getting a rail full of t-shirts ready to be put on sale that day, we have a slightly raised walkway through out the stockroom, the rail wheel got stuck on the edge of this walkway and tipped on to my self, hitting my ear, neck and torso. When the rail hit my ear it cut it. My manager knows about this and it is in the accident book. Can I get a claim out of this ? And can I go to my manger to make the claim ?

    1. Hi Megan

      Thank you for taking the time to comment and ask a question about your personal injury situation and a possible claim for injury compensation.
      The scenario you describe would indicate to me that you have every reason to pursue a claim for work accident compensation and that you would have a good chance of succeeding with a claim if you did. Situations like yours is exactly why employers carry employer liability insurance. You were injured through no fault of your own, whilst trying to fulfill your duties for your employer.

      We would be really pleased to be able to help you with a claim for injury compensation and believe we could help you succeed and match you with a really good specialist injury compensation solicitor.

      Please re-visit our website and go to our make a claim page at: https://direct2compensation.co.uk/make-a-claim-for-compensation so that you can send us your contact details and request one of our team to contact you and get things started. Remember, we offer a genuine no win no fee service, so you will NEVER have to pay a penny to anyone if your claim fails.

      As with all comment queries on our website, you will receive an email from us confirming our response and inviting you to make further contact with us.

      I look forward to hearing from you and hope that we have given you some useful advice regarding your recent accident.

      Yours sincerely

      Ian Morris

  10. I used to work at McDonald’s and I badly burned my arm when I went to pick up a fry basket from the deep fat fryer and the weight was too heavy and I dropped it on my arm. This left me at the time with scabs and blisters. I informed at the time my colleagues and managers and was told to only put my arm under cold water, they never wrote the incident in the accident book despite my managers knowing about what’s happened. To this day I have a permanent scar which causes me embarrassment and can lead to difficult and embarrassing questions. Could I claim anything?

    1. Jessica

      Hi, thanks for commenting. I’m sorry to hear about your accident and how you now feel about the damage to your arm.

      You are still entitled to make a claim and we would be willing to help with this, but it is worth being aware that there are a couple of possible barriers in the way of you succeeding with your claim. As you state, your employers failed to record the details of your accident in their accident book – despite you reporting it to them. Therefore, when a claim is made against your employer, they are likely to come back to the initial claim and say that they have no record of an accident. Therefore, proving your accident happened at work will be an issue. Did you receive medical treatment at a GP Surgery or Hospital? If so, did you advise them as to how the injury was sustained? If your medical records show treatment for burns caused at work, that could help.

      The second barrier will be how long it has been since the accident? You have 3 years from the date of your accident (or until your 21st Birthday – whichever is longer) to register your claim in the courts (or with a firm like Direct2Compensation). If you are beyond the 3 years and over 21 years of age, there is nothing you can do. If you are within the 3 year period, I suggest that you contact us and let us see what we can do. We would certainly be willing to investigate this for you and may well be able to succeed with a claim.

      Please visit: https://direct2compensation.co.uk/make-a-claim-for-compensation and provide us with further contact information. One of our team can then contact you to discuss things further and help you get a claim started. We can never guarantee that we can win any claim, but we can guarantee that it will not costs you anything if we don’t get you compensation.

      I will email a copy of this response to you separately.

      Many thanks and kind regards – I look forward to hearing from you.

      Ian

  11. Accident at work on railway was pulling a sleeper out with clips the clips came away I have fell backwards and broke my scaphoid spoke to one firm and told I don’t have a claim as all equipment was used correctly .

    1. Jordan

      I’m pleased that you have taken the time to make a comment on this article and that you have informed us of your situation.

      We would certainly be happy to look further in to your accident and may well be able to help you make a claim against your employer. The fact that the correct equipment was being used in the correct manner does not necessarily mean that you have no prospects of succeeding with a claim. It may come down to adequate risk assessments being conducted by your employer, the actions of colleagues and training provisions provided to you and colleagues. With this in mind, it is certainly worth your while to let us look in to this for you.

      Remember, we run all claims on a No Win No Fee basis, meaning that if we chose to pursue your claim, you would not pay any costs whatsoever if your claim failed. We have a great deal of experience in the management of claims such as yours and access to some of the best accident at work Solicitors in the UK.

      Therefore, I invite you to contact us via: https://direct2compensation.co.uk/make-a-claim-for-compensation with some additional information and contact details so that we can then discuss your accident and a possible claim with you in greater detail.

      I will email you a copy of this reply to your comment and look forward to hearing from you.

      Yours sincerely

      Ian Morris

  12. I had an accident at work nearly a year ago, removing large shelves from a fixture, the brackets the shelves sit on we’re rusted from being kept outside, these were very difficult to remove, my wrist has been very painful ever since, lots of hospital appointments, finally diagnosed with mid carpal instability in December 9 months after I hurt it, had a partial fusion to my dominant right wrist, not recorded in accident book, manager and other colleagues well aware it happened at that store, any ideas if I’d have a chance at a claim? My wrist will never be the same again, plus having to drop hours from 38 to 24 , financial loss has been tough on my family. Thanks for your reply

    1. Dear Sarah

      Thank you for telling us about your situation. Your injury sounds really nasty and given the requirement for a partial fusion, the ongoing implications of the damage to your dominant wrist are obvious. We would certainly like to help you pursue a claim for compensation and I feel you should be taking such action. Whilst it is a pity that the details of the accident were not recorded within the employers accident book, that in itself does not mean that you should not pursue with a claim for compensation. Indeed, the severity of your injury and the ongoing loss of income forced by your having to lower your working hours means that you really should be pursuing a claim for injury compensation for this accident at work.

      You mention that your Manager and colleagues know of the cause of your injury and given that you have dropped working hours as a result of the condition of your wrist, I wonder if anything is on record within your HR department regarding your health situation (your wrist)?. It could also be that you could find a colleague willing to act as a witness to this incident? I would suggest that you put the details of your accident (what happened, what the injury is and that it wasn’t recorded but that you would like it recorded due to the severity of your injury) in writing to your employer. This could be by email or by recorded delivery letter. You don’t need to mention any claim, or intention to claim, but simply request that a copy of the letter is placed within the accident reporting system and on your employee file. You should retain a copy of the letter and proof of postage if you send by mail. If you email, you will have a copy in your sent email folder – or you could cc it to yourself. For more information about what you can do if there is no accident book record, read this article: https://direct2compensation.co.uk/articles/work-accidents/my-employer-wont-let-me-use-or-see-the-accident-book-what-should-i-do and also https://direct2compensation.co.uk/articles/accident-reporting/can-i-claim-if-i-didnt-record-my-injury-in-the-accident-book

      We’d be very happy to get our specialist partner injury compensation solicitors on to this for you, so that they can offer you expert advice and support with a claim for compensation. You should remember that we pursue all claims on a No Win No Fee basis, so whilst we cannot guarantee that we can win any claim for compensation, we can guarantee that if we don’t succeed with your claim, you won’t have to pay a penny towards any of the costs. Therefore, you have nothing to lose and given the permanent damage to your wrist, the value of your claim could be substantial.

      In order for us to help you further, we’ll need to have a brief chat with you to obtain a few more details so that we can get the right specialist solicitor involved and get them to contact you. Therefore, please visit https://direct2compensation.co.uk/make-a-claim-for-compensation and submit a contact request with your contact details. One of our team can then call you and get the ball rolling for you. Alternatively, respond to the email that I have sent to you with your contact information and we’ll be in touch.

      I look forward to hearing from you.

      Yours sincerely

      Ian Morris

  13. I slipped in a supermarket last year and there were no wet floor signs. I refused first aid at the time as I was embarrassed and to be honest just wanted to leave. I have been having trouble since then with my back and have recurring issues every couple of months. I’m not sure if I am eligible to claim or not?

    1. Donald

      Hi, thank you for making your situation known to us. Many people have the same issue as you when they are injured in a slipping accident in a public place in that one of their main ‘issues’ in the immediate aftermath of the fall is feeling embarrassed. It is normal to feel this way after a fall in a public place – none of us like being the centre of attention in a public place. Obviously, when it comes to making a claim for slipping accident compensation, it is helpful if a solicitor can access proof of an incident by way of an accident book entry, however, it is not always essential and with this in mind, we would be willing to look further in to your prospects of succeeding with a claim for slipping accident compensation for you.

      We’ll need to know if you were with anyone when you fell and if so, would they be willing to act as a witness? Did you speak with any of the staff at the time of your fall? Did you make any 3rd parties aware of your fall? (such as your GP or Employers?). If you did, it may be that we can refer to them as witnesses to your reporting this incident. Did you seek medical attention for your injuries – at the time of the accident or more recently?

      The answers to these questions will go along way to helping us better evaluate the strength or otherwise of your claim. In order for us to speak with you in greater depth, we’ll need your contact details. You can either reply to the email I have sent to you in response to your comment on our site or you can visit our make a claim page at: https://direct2compensation.co.uk/make-a-claim-for-compensation and submit your contact details to us. We’ll then call you and can take some further information about this matter. If we then think it is appropriate to do so, we can pass your slipping accident compensation claim to one of our specialist no win no fee solicitors and ask them to take this claim forward for you.

      We look forward to hearing from you.

      Best wishes

      Ian

  14. Hi, I work in a kitchen and slipped and fell on a wet floor that had been mopped in work yesterday. I hurt my knee but i carried on working and limping around the rest of the day. There wasn’t any wet floor signs at the time and only reported it today as a manager wasn’t about yesterday. They added it to the accident book and went to a&e. It has swelling bhind the knee cap and bruising. I was advised to rest it and perform light duties and that the swelling should go away within 4 weeks.
    I would prefer to take time off and rest it but I’m onlya bank employee and can’t afford to take time off and that if I request lighter duties, I won’t be given as many hours. I’m limping and in a lot of discomfort and I even find it hard to drive. Do I have a case to claim even though the injury isn’t serious? I’m not sure if I should take time off or continue to work and strugge on it

    1. You definitely have a valid claim for compensation against your employer here. If a floor has been mopped and made wet, then a hazard warning sign should have been erected to forewarn you that there was a slipping hazard present. As they have failed to do this, you have been unaware of the risk of injury and due to employer negligence, you have suffered an injury.

      Although you say the injury is minor, being advised to rest for 4 weeks would indicate that your injury is more than severe enough to warrant making a claim for personal injury compensation. If successful with your claim, we would recover a compensation settlement to cover the pain, discomfort and extent of the injury as well as making a 2nd claim to recover any lost income caused by this injury.

      You mention that you are a bank worker, so don’t have set hours. However, we would review the average hours you have worked over the previous 3 months and use that to calculate a reasonable special damages loss of income claim.

      I would say that if you are fit to work, then you should and if you can manage at work, even in a little discomfort then you should as you won’t have to worry about the loss of income. However, if you are in real discomfort and working will make the injury worse, or last longer then you should rest.

      To start your claim today, simply reply to the email I have sent you or visit: https://direct2compensation.co.uk/make-a-claim-for-compensation and submit a call back request. We’ll then contact you to get the information we need in order to be able to pass your claim to the right specialist personal injury Solicitor.

      I look forward to hearing from you.

      Best wishes

      Ian Morris

  15. Hi, in 2014 while i was getting a hair cut at the local barbers they cut my face with the cut throat razor leaving me with a big scar on my face, the accident book wasn’t filled out and I learnt from an employer who doesn’t work there anymore that they don’t have liability insurance. I have been to the A&E 2 days later as I was worried about the scar. they have recorded the incident and I have gave names of the shop. Is there anything can i do in terms of taking them to court on no win no fee basis although they don’t have liability insurance?

  16. Hello not sure if u can advise me? In dec 15 i went and done my xmas shop trolly was very full of xmas food/drink on way 2 my car the trolly cought on a broken drain/pothole and tiped over hurting my shoulder and back and a nasty bruse on my leg. I emailed the company and was told 2 write 2 there claim department which i done. I was told by there solicitor that i would have a answer by 3 mths and they give the date 4th april 16. But i have had no answer and no reply 2 emails from them? I dont have a solicitor on my side i thought i would just see how things gos.

    1. Cheryl

      Hi, thank you for contacting us regarding your accident whilst shopping.

      On the basis of the description of the incident you have given, we would be happy to get involved and place your claim with with one of our specialist injury compensation solicitor partner firms. It certainly sounds as if you need one to help with your claim for compensation.

      If you have emailed the company and written to their claims department, they cannot state that you haven’t reported the details of your injuries and the accident to them.

      If you would like us to help you with this matter, we’ll need to have a quick 5 minute chat with you to get some basic details from you. So that we can make contact, please visit the start a claim page of our website at: https://direct2compensation.co.uk/make-a-claim-for-compensation and upload your contact details or reply to the email that I have sent to you and provide them that way. Once we have your details, we’ll contact you to help you with your claim.

      We look forward to speaking with you.

      Yours sincerely

      Ian Morris

  17. I worked as a valet or at Autoclenz belle vue auctions. A non driver drive a car through the metal barriers then the metal wall of building. I was unluckily in the other side of wall a small space away. Hovers, industrial bins. Containers of kerosine and storage bins were on the inside of the wall. I was unfortunately caught by one of the industrial hoovers . Do I have a claim as I’m not sure if accident was recorded but there was placenta of witnesses wi swag the accident happen

    1. Gareth

      Hi, you most certainly do have a strong claim for compensation. The liable party will be the car driver and their insurers. It would seem (on the basis of the information you have provided) that the car driver is fully at fault. Your employer has placed barriers, yet a driver has ignored them or not seen them and driven through them with sufficient force to cause you injury.

      If you haven’t already done so, please do contact us via 01225762045 or go to our website and submit a claim contact enquiry at: https://direct2compensation.co.uk/make-a-claim-for-compensation as we would be very happy to take your claim forward on a no win no fee basis.

  18. Hi I tripped in work in a houseing association property which we were decorating. I tripped over building rubbishy that was left in the rooms I wow told to work in I did not go to a&me or my go but I do have photos off my injury to my ribs and rubbishy that is left in the property’s I have 2 whitnesses that worked with me in the property I sat several times to have it entered in the accident book but was always laught at could I still claim.

    1. Brian

      We would be more than happy to look further in to your accident with a view to pursuing a no win no fee accident at work compensation claim for you.

      We need to find out more details from you in order to properly advise you as to whether or not you have a likely chance of succeeding with the claim. In a claim like your potential claim will be, there are many pertinent questions to be asked about the rubbish that littered the floors of the workplace in order to prove sufficient employer negligence and enable your solicitor to demonstrate that causation is not of your doing.

      On the basis of your comment, my instinct is that you have sufficient prospects of success to indicate that we would be able to link you with the right specialist solicitor to pursue a no win no fee claim for you. Please go to our start a claim page and submit a contact request with your name and contact number. We’ll then call you to get the basic details recorded and then arrange for the right solicitor to discuss your situation in detail with you. Alternatively, you can call us on 01225762045.

      It is good that you have photographic evidence and witnesses in place to support your claim. This evidence is likely to be very important in terms of the outcome of your claim.

      We look forward to hearing from you and thank you for making contact.

      Yours sincerely

      Ian

  19. Hi, very recently I’ve had an accident in work where the steps I was working on gave way and my leg went through the gap eventually damaging my testicles. ( painful to say least ). Hospital visits confirm I have damaged veins and as a result cysts have appeared. Anyhow I have since left the workplace and requested a copy of the accident as it was reported in book but my ex boss is refusing to send me a copy. I have photo graphic evidence of the steps I was working on , have witnesses but am unclear what I can do to receive copy of accident report – any advice very helpful. Thank you.

    1. Hello

      The accident at work that you describe is certainly something that we would be willing to pursue a claim for workplace accident compensation for.

      We would run such a claim with one of our specialist injury compensation solicitors on a no win no fee basis.

      You mention being unable to obtain a copy of the accident report from your former Manager as they have refused to disclose this to you. You are entitled to view ANY record relating to your employment or incidents at work and if your former Manager is refusing to provide this information to you, you could contact the HR department or Head Office team at the former workplace and let them know of your struggle to get sight of this record.

      In terms of pursuing a claim for compensation, the fact that you have not been able to view/obtain the medical record is not a problem as when you instruct a Solicitor (through us or anyone else) to act on a No Win No Fee basis, you will sign a CFA document – and one of the pages provides you with the relevant authorities to obtain such information and we generally find that when these are requested from a Solicitor, they are provided without a problem.

      As stated, we would be very happy to run this claim for you and on the basis of your description, we are of the view that you have a strong claim. If you would like us to help you with a claim, please get in touch via our website ‘start your claim’ page at: https://direct2compensation.co.uk/make-a-claim-for-compensation or reply to the email copy of this with your contact details and one of us will call you to discuss your situation, offer our thoughts/advice and help you to better understand your options.

      We look forward to helping you.

      Yours sincerely

      Ian Morris

  20. I had a back injury on a job site a little under two years ago, I told project manager and foreman about it but nothing was done. Now I am continuing in another career and the injury has affected me everyday. I seen a comment you made about hours dropping that shows the time of the incident. I dont have a date but i am curious to know what legal action i can take, im from Texas so i dont know if the law changes. I do have records from my personal physician that i had a prior injury that wasn’t taken care of

    1. Juan

      Hi, thank you for taking the time to share your accident at work situation with us.

      I’m afraid I won’t be able to give you definitive advice as you are in Texas, USA and at Direct2Compensation we work within the legal system covering the United Kingdom.

      However, it certainly sounds that your previous employer was negligent towards your health and safety as you had placed them on notice that your back was injured and a potential weakness for you. The fact that the previous employer disregarded this and took no action to ensure your safety would, in the UK at least, give reasonable grounds to pursue a claim for compensation on the basis of employer negligence.

      I think that the best course of action for you would be to contact a Personal Injury lawyer operating within the state of Texas and discuss this matter with them.

      I wish you the very best of luck.

      Yours sincerely

      Ian Morris

  21. I was a volunteer at a country park, we were in the process of demolishing a bird hide. I hit my knee full force with a metal mallet, I told the supervisor but he dismissed it just telling me about his unfortunate events in work, although I stated I was in quite a lot of pain! It was not noted in the accident book and I didn’t receive any medical attention in fact I had to continue. Is there any ground for compensation as the knee is now an on going problem or is there not as I was a volunteer?
    Thank you.

    1. Shannon

      Volunteers are afforded the same protection when it comes to Health & Safety as any employee. In this case, the country park would be responsible for your Health & Safety whilst ‘working’ for them – even if it were on a voluntary basis.

      We would be happy to investigate this matter for you and look in to pursuing a claim for compensation for your knee injury. Please visit our ‘start a claim’ page here: https://direct2compensation.co.uk/make-a-claim-for-compensation and we’ll then make contact to discuss this further.

      You have mentioned that there has been no official record made of the injury within an accident book and this could represent an issue going forward. However, there are steps you can take to make sure you report the incident and injury to the relevant people. I would suggest that you email the country park outlining what happened with the injury, what you were doing at the time and that you want it to be recorded. If you believe that there was any breach of health and safety, you should also note that.

      I hope this helps and should you wish to pursue a claim for compensation, please do complete the contact enquiry form on the link above.

      We look forward to hearing from you.

      Yours sincerely

      Ian

  22. I have an injury claim lasting 5 years now and it is in the court now on the multi track ( moving from the fast track). As a result of my first solicitor misconduct, many things were run wrongly and now post event insurance does not apply. Recently I have learned that I do not have a strong evidences to support one of main components of my claim ( mainly because it had never have a chance to be assessed by my former solicitors due to their negligence). The only way to support this component is to get that included in medical report , but when it will come to disclosure, my new solicitors said that 3th party will take their own expert who will probably state contrary opinion. Yesterday I got the next offer from 3th party, and my solicitors advice to accept it, even if I believe it could be worth over 2 times more if we go to the court, but the is some risk which my new solicitors are afraid to take. My question is at the court room , if judge see two reports with opposite opinion on this same topic, which report for judge will be more valid? I do not really know what to due, it has been 5 years now of horrendous battle, I am really exhausted mentally but at this same time I have been fighting so long for for the fair compensation , should I accept the offer or rather fight to the end?…

    1. Matti

      Thank you for discussing your experience and personal injury compensation claim story with us. Clearly, your claim must relate to a complex situation given that it is dragging on for 5 years now. I would imagine that serious injuries and losses are involved?

      As you will appreciate, we can’t give any definitive advice to you on your situation as we are not party to the file of papers and full disclosure of facts. What I can say is that if your Solicitor is giving you advice to accept an offer, they are doing so on the basis that they feel that it is the best course of action.

      If your claim were to progress to court, the court is free to accept whichever sides argument/case that it sees as the best and most realistic case. Therefore, if the 3rd party arrives with expert reports that contradict your own experts report, that does not mean that the court will simply accept their report (or yours). What can happen is that the court may request an independent report and then use that in the decision making on the claim.

      Sadly, you appear to have been caught in the classic ‘trap’ set by the insurance sector when it comes to handling claims for large settlement values. They realise that you are probably exhausted by the process and that you want to move on and that you probably need the compensation settlement to be paid out so that you can cover some of the costs and losses that you have incurred. When you are in this situation, you are more likely to settle your claim for a lower value than you may get due to a sense of ‘desperation’.

      I would strongly suggest that you seek a face to face meeting with your legal team and Barrister. This way you can discuss your thoughts and question their view as to why they feel you should settle the claim at this stage.

      I hope that this helps you and I wish you the best of luck.

  23. Had an accident at work in walk in freezer the boxes fell over on me due to someone overstacking extreme height,caused a back injury since april 2016,a member of staff helped me get the boxes off me as i had to shout for them as i was trapped,the team leader said they have no accident report book as it has to be done online and said it was to much hassle of doing it that way now,have had many doctors Appointments and medications and now doctor has signed me off work due to the pain i am suffering due to this,would this be worth claiming for work injury.

    1. Michelle

      Thank you for informing us of your accident at work. Whilst it would be helpful if the employer had recorded the details of the accident, the lack of an accident book entry should not prevent you from pursuing a claim for compensation against the employer. Given the lack of support from your team leader with the accident book, I would suggest that you contact the company by email or letter to raise this issue and report your accident to them. You should inform them of what happened, who helped you and what injuries you have sustained as a result.

      I am confident that our specialist solicitors would be keen to run this claim even though the accident report has not been completed. It would be best for us to have a quick chat on the phone so that we can explain things with you and find out more about what happened. Please either call us on 01225762045 or drop us an email with your number to: justice@direct2compensation.co.uk

    2. Michelle

      Thank you for informing us of your accident at work. Whilst it would be helpful if the employer had recorded the details of the accident, the lack of an accident book entry should not prevent you from pursuing a claim for compensation against the employer. Given the lack of support from your team leader with the accident book, I would suggest that you contact the company by email or letter to raise this issue and report your accident to them. You should inform them of what happened, who helped you and what injuries you have sustained as a result.

      I am confident that our specialist solicitors would be keen to run this claim even though the accident report has not been completed. It would be best for us to have a quick chat on the phone so that we can explain things with you and find out more about what happened. Please either call us on 01225762045 or drop us an email with your number to: justice@direct2compensation.co.uk

  24. I would appreciate help with My 7 year old daughter who had a terrible & overwhelming accident On Sunday 8th January 2017. Whilst she was with her father & sister ready in her swimsuit to enter the swimming baths she caught her right forth finger in the hinge side of the fire door leading from the ladies changing rooms to the pool side. The girls father who was already in the pool jumped out to attend to his daughter & just saw blood everywhere. He asked for some plasters as he assumed she has just cut her finger. The first aider on duty that day passed over several plasters without asking what they were needed for. Once my daughters finger stopped bleeding & she sat on the pool side in shock & excruciating pain the lifeguard/first aider only asked how she was. My eldest daughter was in shock when half an hour later her sister entered the pool as she said she was ok. I have always been of the understanding that, 1. A member of staff should attend to any person if they require a plaster, 2. Should administrate first aid, 3. Log the accident, 4. Advise the parent to whether the accident needs more attention worth looking at by a doctor or hospital & finally 5. Do not let the person in a public area with an open wound.
    When my daughter arrived home an hour later after the accident I peeled back the plasters to reveal a shocking sight of extreme bruising, swelling and I could visibly see her nail has pierced through the top part of her skin. I immediately popped my daughters finger in cold iced water to stop the swelling & gave her pain relief . My daughter was in such shock she didn’t want me to take her to A&E that night. On Monday 9th January i decided to take my daughter to A&E as the swelling got worse over night. Once my daughter was seen by several doctors & nurses they said she requires an X-ray which reviled she had fractured her top finger bone & that she would also require an operation on her nail to take it off & to clean the nail & reset. My daughter had never had an operation before so she was anxious. The hospital gave us a follow up appointment for Wednesday 11th so they could re asses the swelling on my daughters
    Finger. The doctor decided once he had re assessed to take action & book my daughter in that afternoon on Wednesday 11th for her operation. After the operation my daughter was a little traumatized & in a lot of pain. They bandaged the finger tight & gave her a sling. The hospital gave me antibiotics to give to my daughter as she went in the pool after her accident & it could get infected. We have another follow up appointment on Wednesday 18th January to see how the healing process is & to see if the old nail has fallen off on its own. On Thursday 12th January My daughter & I went to see the manager of the leisure complex where the accident happened. The manager took down all my information & said he would look into it with the staff that was on that day & get back to me. He had pointed out that he had not heard of any accidents that had happened recently. I walked away in discussed that he was so unhelpful & that there was no senior management in sight. I then returned back with both of my daughters to the leisure complex on Saturday 14th January to discuss why I had not received a call back from the management. The first gentleman was on his day off but I managed to speak to the man/lifeguard/first aider that was on duty the day the accident happened. When he approached me he looked worried, nervous & said to my youngest “oh dear are you in the wars again”!!!!! I sat down with him and asked for his statement to what happened that day he was on shift. He answered with I handed over some plasters to your daughter dad. I did not know what she had done. I asked to see the accident book & he denied me access & said I wasn’t allowed to see any of their paperwork. The chap looked really worried & panicky. I then asked if I could see the scene of the accident & he denied that too. I was then under suspicion he was hiding something so I asked to see the main management. My girls & I then had to wait an hour & a half before we were seen by the main management. Meanwhile I was seen by several members of management but not the main one. I refused to leave until I saw him. One staff member said they had seen him walking around & the other said he had popped out on business!!!!!! We waited & waited. Eventually he turns up looking very nervous himself. I asked to whether he knew of the accident & he replied yes??? I asked how??? He did not answer to my question. I then pointed out the extent of the accident to my daughters finger & he looked worried & shocked. I then demand to see the first aid book & he was reluctant at first to let me see it then I said I was not going to leave the building till I saw the book. He then said I will be back in 5 minutes with the first aid book. 15 minutes later he arrived back with a piece of paper but no book. I asked where is the book? He said I was not allowed to see the whole book!!!! It was written in pencil & just happened to have a full description of what happened on the day!!! I was in shock that the staff could lie not only to me but commit a crime to cover themselves as it was obvious the wrote it that afternoon. I wanted to see the book to make sure the numbers tally up from the previous day but I was still denied it. I also asked to see CCTV & access was denied to that too. The main management said he would investigate all staff & cctv on that day & get back to me Monday 16th January 2017. I am discussed that I have been lied to, fobbed off & no customer service has been given correctly. Can you advise me and help me where to go from here.

    1. Dear Dawn

      What a distressing episode for all of you – particularly your Daughter. I can imagine just how traumatising this has been for her.

      Thank you for also submitting a contact form with your comment – we have now made contact with you and will see what we can do to help get compensation for your daughter.

      There are possible areas of negligence with the way your daughter was injured. Fire doors are heavy and usually ought to have a slow-close mechanism and also hinge guards to prevent fingers being trapped/crushed in them when they open/close.

      We look forward to speaking with you later and assisting with this matter.

      Yours sincerely

      Ian Morris

  25. My 9 year old son had an accident on play equipment at an oceanarium. The company said that they are not at fault and gave us their insurers address if we wanted to persue a claim. We do not know who we should be seeking compensation from; whether it is the company that supplied the spring play equipment that broke or the company who had the said equipment installed in a public area?
    Advice please

    1. Denise

      The situation you describe is exactly where the benefit of instructing a specialist personal injury solicitor to pursue your claim rests. As a parent you want to do your best to represent your son’s interests and if possible seek compensation for his injuries. However, when it comes to dealing directly with insurers as an individual, it is very easy to get lost in the complexities of their handling of such matters. With us, our specialist injury compensation solicitors know what to do and importantly, have the tools to locate the right insurers and defendants to action claims.

      Of course, whether or not your Son can pursue a claim successfully will depend on what caused his injury and whether negligence can be attached to the defendant. With this in mind, I would suggest that you give us a call on 01225762045 so that we can have a quick chat and discuss this in greater detail. We’re certainly keen to help and have succeeded with a number of similar claims in previous years.

      If you can’t or don’t want to call at this time, please feel free to email me – ian@direct2compensation.co.uk

      Yours sincerely

      Ian

  26. Hello 2 days before Xmas 2016, in the mid morning I slipped over in the warehouse tarmac yard it was frosty in the morning but i didnt notice that it was slippery . I have damaged my knee and currently seeing specialists . I have been on sick unable to walk since 8jan. The doctor gave me a light duties fit note which my line manager said they couldn’t do as they had no light duties. So I have been on sick with no sick pay (cept SSP) since.
    I spoke to my union and there solicitors, they say I have no claim because I am the manager of the store, therefore any fault or claim of negligence would be turned back at me as I’m in charge and should have been aware of the conditions outside. I had a new knee last year and this fall has damaged my other knee virtually beyond repair and I am waiting for a final surgeons appointment. At the end of Feb although I am attempting to go back to work next week with a knee brace and increased medication
    1. Is there a claim for injury here or at worst
    2. As it was an accident at work can they be forced to pay my wages?
    Accident was reported that day and I have CCTV footage of the fall.

    1. Tim

      Thank you for coming to us, your injury sounds painful.

      To answer your last point first, your employer has no obligation to pay your wages – even if you were injured at work. It really depends on your contract of employment and whether or not your employer is kind or simply goes down the obligatory SSP route.

      Whether or not you can make a claim for compensation is not certain, as the Manager of the store, you may have some responsibility here. However, I would like to let our Solicitors look in to this for you as it could be that your employer is the responsible party as they may never have carried out a risk assessment of the slip risk in icy conditions – also, they may not have ever provided salt/grit to use in such conditions. There is a possibility that you could still claim against them, but have to accept a portion of responsibility – it is called split liability. At this stage, I am just guessing/outlining a possibility – split liability is where both parties accept some of the responsibility for the accident. For example, maybe your employer is 70% responsible because they didn’t risk assess this possibility or they didn’t ask you to do it – or make it part of your job and maybe you are 30% responsible as the manager of the store for failing to see a risk, report a risk or act on a risk.

      If this were to be the case, you could still claim but any settlement would be (on the basis of my example) made at 70% of the total value (as you would have to accept 30% of the responsibility). In this scenario, it would still be worth claiming.

      I suggest that you fill in our contact form: https://direct2compensation.co.uk/make-a-claim-for-compensation so that we can get in touch and see what we can do.

      I hope this helps

      Best regards

      Ian

  27. Hello i am a dog groomer when at work i went to lift a dog out of a bath at the same time the dog decided to jump and i caught it
    i had to liftthe dog as the bath was broken
    I thought i pulled a mussel in my back but it was masking what i had done i had damaged my shoulder
    so i have had to surgery seven months later still having physiotherapy twice a week as my shoulder has now gone in to a frozen shoulder have been told may need second surgery
    Due to not using my shoulder my other shoulder has taken on the stain and is showing signs of a problems the ultrasound has shown fliuld which has capsulated plus frayed tendon when my sick pay run out they gave me my p45 for Christmas
    Thank you

    1. Sam

      On the basis of what you have said, it would seem that there is a good argument to be made in your favour regarding a claim for compensation against the employer.

      Your injury was caused as a result of yuour work and if I have understood things correctly, there was an item that was supposed to help with lifting but it was broken (you mentioned that you had to lift the dog because the bath was broken?) – if this is the case, your employer may have to accept liability if you were to make a claim for compensation for this accident at work.

      I would be very happy to discuss this with you and at least get one of our specialist solicitors to review your accident at work details with a view to seeing if a claim for compensation could be pursued. Please call us on 01225762045 or email me your number to: ian@direct2compensation.co.uk as a quick 5 minute chat would enable us to give you a better view on things.

      I look forward to hearing from you.

      Yours sincerely

      Ian

Leave a question

Your email address will not be published. Required fields are marked *