Making Public Liability And Faulty Goods Compensation Claims

In a situation where a responsible party needs to ensure public safety, being injured in an accident that was not your fault entitles you to claim compensation. We work on a no win no fee basis, meaning there’s no financial risk to you if you don’t win your claim.

Compensation claims for injuries that don’t occur at work or on the road often fall under the umbrella of Public Liability claims. This would include injuries sustained through faulty or damaged goods, and the more widely-known slip and trip accidents which happen in public places.

The majority of slip and trip claims tend to be made against local authorities and councils, but shops, restaurants and other places all have a responsibility to ensure public safety.

However your accident happened, you will be entitled to seek compensation for your injuries if the accident wasn’t your fault. As well as a settlement for your injuries and distress, the compensation you receive will cover expenses that have resulted from your accident, such as medical costs, loss of earnings or even the loss of your job.

Direct 2 Compensation have often helped people who have suffered injuries from damaged products and other such causes:

  • In one case, an electrical item that was new, yet had a dangerous fault that meant that when it was first plugged in it caused the client to suffer full exposure to the electrical current and suffer a very painful and upsetting electric shock.  The client was hospitalised (after emergency ambulance treatment) and required cardiac care.  He has spent the past 6 weeks receiving medical care from both his GP and hospital as well as being left with muscle and soft tissue pain in the left arm and shoulder.  His query to us was about making a claim against the product maker on the grounds of a faulty product.  As with most members of the public, he knew about claiming for things such as whiplash but was not aware of his rights in this matter.After his contact with us, he now knows that he has a viable claim.  He had ensured that he had reported the matter to the seller and manufacturer and still has the receipt from the recent purchase of the faulty item.
  • Mrs. H attended a hair salon to have her hair cut and a colour change ahead of her son’s wedding. The stylist failed to carry out an allergy test and simply changed the colour of her hair. Unfortunately, our client suffered a severe allergic reaction to the hair dye and ended up in A&E with a swollen face, blotchy skin and scabs all through her scalp. Some hair fell out and she forced to attend her son’s wedding not looking as well as she would like. She received financial compensation for the injuries and distress, but nothing could make up for the fact that she was not looking her best at her son’s wedding.
  • Mr. P purchased a well known brand of ready made pie. He bit in to the pie and snapped a tooth as there was a small piece of metal in the pie. His dental bill exceeded £2,000. He received £4,000 in compensation.

What you need for a successful personal injury claim

In terms of the injury side of the claim, there has to be a recognised injury and medical treatment has to have been sought and received by the claimant. Most injured clients get medical treatment in A&E or from their GP, or a chiropractor, osteopath or physio. This provides medical evidence, and if it’s noted on your medical records, it can be proven what injury you had.

It’s not enough to just be injured, the injury has to be severe enough to provide a sufficient level of quantum to enable the claim to be placed with a specialist personal injury solicitor. Quantum is the posh Latin term for value of the claim used in the legal world. To ensure that the injury value is sufficient, it is usually the case that an injured client will need to have suffered from their injury for a period of 4 weeks or more. Therefore, if you sprained your ankle mildly and recovered within a fortnight, you would struggle to bring a claim. But if you sprained your ankle badly, tearing the ligaments and spent 6 weeks on crutches and then had 5 physio sessions, your claim would easily pass the quantum test.

For the sake of a claim, its always best to ensure that your GP is made aware of any ongoing problems with an injury. If your injuries don’t settle and you notice discomfort a few weeks or months later, or if you’re not sleeping or feeling depressed because of your injuries, make sure it’s on your medical records.

The basic claim rules are this:

  • Your accident must be someone else’s fault
  • You must report your accident to the 3rd party
  • You must seek medical attention for your injuries

If you believe that you have a claim that is worth pursuing, please call our experts on 01225 430285 or fill out our claims form and we’ll call you back.

10 questions   ASK YOUR OWN

  1. Iv received an early notification letter off a solucitor their client wants them to recover personal injury damages off me they say I’m to blame for an accident at my home. I’m not aware of this accident or and injurys on the date provided what can I do legally because I think it’s a fraud claim

    1. Vanessa

      Hi, thank you for visiting our website. If you think that the claim notification you have received could involve fraud, you should immediately report your view of this to your own insurers.

      If you do not have insurers, and you suspect someone of insurance fraud, report them to the Insurance Fraud Bureau (IFB) Cheatline by calling 0800 422 0421 or by filling out a form on the IFB’s website.

      Regards

      Ian

    1. Tru

      Thank you for visiting our website. Yes, if you have been injured as a result of unsafe repair/maintenance work by any contractor or Housing Association, you have a right to try and pursue a claim for compensation against them.

      We have succeeded with a number of claims of a very similar nature in the past and we would be very happy to try and assist you making a claim for compensation if you would like. Please email your contact number to me or call us on 01225430285 so that we can have a quick chat and get the information we need in order to then link you with the right specialist solicitor.

      We look forward to hearing from you.

  2. Just over 1 year ago, I was at work, sitting down for an interview management position. I sat on the computer chair, and the screws stripped out, and the top of chair fell to the ground with the metal L beam sticking up, and I fell on it with my lower right back, and bounced off it. It turned into a massive comet bruise reaching my belly. I got medical attention, and it had formed a seroma. I went to physical therapy, and it healed. I was out of work for almost 4 weeks. I was cleared, and went back to work. Lately I have had major issues with my back: sleeping, tying shoes, etc. I didn’t have insurance until March 1 this year. I had an x-ray done that showed moderate degenerative disease in 3 discs, and a chronic non-united deformity involving the Right transverse process of L2. My question is if the doctor can estimate a timeline when these issues started, would I have a case against my employer for compensation?

    1. Kyle

      Thank you for asking us for some help regarding your accident at work.

      Firstly, on the basis of liability I would be very confident that you have a viable and strong claim for compensation against the employer. Given the description of the incident – the faulty chair and how you sustained injuries, I think your Doctor should have no problem in linking the situation/symptoms that you cite to the index incident – the fall from the faulty chair.

      The only issue I can see with linking your current symptoms to the index incident would be whether or not you have ever had any medical treatment for back related problems prior to the accident at work?

      We would like to try and run this claim for you – I suggest that you call us on 01225430285 or email me your contact number ([email protected]), so that we can chat in detail and help you properly.

      Yours sincerely

      Ian

    1. Rosemary

      Thank you for asking this question. If you have been injured in your own home, making a claim for compensation for an injury caused whilst using your own cooker could be difficult.

      The only way you may be able to pursue a claim is if you can demonstrate that the cooker had a fault – the cooker would need to be fairly new and within warranty for you to have any realistic prospect of succeeding. If you would like to discuss your situation with us in detail, please call us on 01225430285.

      Regards

      Ian

      1. I really don’t know what to do. At my work they don’t pay me for my absence which i have a serious accident. it was born my face and under arm because of the pressure cooker and more than 3rd weeks i did not go to work. I don’t know what to do.

        1. Rosemary

          Did your accident involving the cooker happen whilst you were at work? If so, we could certainly look in to helping you make a claim for compensation. If not, I still think that the best bet would be for you to call us on 01225430285 or email us your phone number to: [email protected] and we can then call you to discuss this.

          We might be able to help you make a claim – I really can’t say until we know more about what happened, where it happened and how it happened. If we can make a claim for you for compensation, we could also look to make a special damages claim to recover any lost income caused by this incident.

          I look forward to hearing from you.

          Regards

          Ian

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