How employers should handle safety, accidents at work and claims for compensation

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Employers have responsibilities when one of their staff members is injured in an accident at work. Regardless of the accident specifics or severity of injury, all employers should have a pre-planned policy that is published, known of by key staff members and put in to place whenever the worst happens and a staff member has an accident in the workplace. It doesn’t matter if the accident seems innocuous – like a slip on a wet floor at work or if there is a very serious accident when staff members suffer critical injuries, the way a company handles accidents should always be the same.

Of course, in cases of accidents that involve serious injuries or even death, there will be additional responsibilities on an employer where the ‘Reporting of Injuries, Diseases and Dangerous Occurrences Regulations 2013′ requirements become a mandatory responsibility. This process is known as RIDDOR and ALL employers must adhere to the requirements to avoid serious breaches of health and safety law. Indeed, it may be a criminal matter if company managers and senior staff to fail to comply with the requirements of RIDDOR after an accident in the workplace.

Whilst some accidents can not be foreseen or prevented, the majority of accident at work compensation claims tend to involve scenarios that could and should have been avoided. Accidents at work happen when corners are cut, when staff members are not suitably trained and equipped and when there is no culture of personal responsibility and collective ownership. Claiming compensation after an accident at work is not a great outcome for either the injured employee or the employer. Although a successful claim for compensation after an accident at work can see an employee recover their losses and receive compensation for their injuries, all claimants would rather that they had never had their accident in the first place. Most will have concerns about making a claim for work accident compensation and whether it will affect their employer or job if they do.

Health and safety isn’t a bad thing

With this in mind, all employers should commence a process of reviewing the safety in their workplace, inspect working practices, machine safety and hold regular training and guidance sessions with their staff. Sadly, the phrase ‘health and safety’ is now used in a negative context. It’s almost as if health and safety is now a bad thing. This couldn’t be further from the truth. As a result of the strict health and safety in the workplace regulations, laws and practices within the UK, we have some of the safest workplaces in the world. We know it can seem a waste of time to learn how to properly pick up a box or how to set up your workstation, but making sure things are done properly, safely and correctly will actually save a business money. Reducing accidents reduces cost and enables staff to keep working. Therefore, if you are an employer, or responsible for a team of staff reporting to you, taking a few moments to read this article and then put in to practice what is listed below, is a no brainer.

Risk assessments – how to avoid accidents in the first place

Have you or has your business carried out a reasonable risk assessment for all activities involving staff members? If you haven’t you should. Make a list putting different activities in to groups of danger and then work from that. Risk assessments should be checked annually and amended if new practices are in place. They should be kept in a file, available for staff members and trainers to access and use.

From the assessment you do, you will be able to then identify areas of risk and take adequate precautions. This might include providing a hazard warning sign to staff that clean the floors, and training them to know that they are to place it near wet surfaces for colleagues to see. It could involve a dangerous piece of machinery, making sure that only trained staff use the machine and that regular servicing of the machine and its safety equipment are carried out and records kept.

There are many other things you can do to reduce the risk of an accident happening in the workplace:

  • Carry out risk assessments and then write guidance policies for each task of work
  • Check that the policies and risk assessments are relevant and update annually if need be
  • Carry out daily audits of the workplace. This could be a simple 1-page document listing each item a staff member should check in order to enable reporting of any potential hazards and enact repairs. This should include emergency exits, potential hazards such as torn carpets etc.
  • Display hazard warning signage
  • Provide first aid trained staff and first aid equipment
  • Provide a reporting system for staff to highlight hazards or risks of injury
  • Ensure all staff are suitably trained for their role and machinery that they are tasked with using.
  • Provide basic inductions and training for ALL new staff members regarding the workplace, areas of risk etc.
  • Provide an accident book and ensure that staff understand how to access the same and make reports of accidents and injuries sustained at work to the right people

If you are an employee and think that your company or employer is not doing all that they can to make your workplace as safe as possible, please show them the above. It’s not exhaustive, but it should help your employer benchmark their work practices regarding handling an accident at work and a claim made for compensation.

If an employee is injured in an accident at work, they have legal rights, including being able to make a claim for injury compensation against their employer. Solicitors will pursue claims for personal injury compensation after an accident at work on a no win no fee basis. As an employer, you should refer any claim made to you to your employers liability insurance provider. In the main, they will handle things for you much as the personal injury compensation solicitor will be handling things for the claimant. You should be able to provide copies of machine servicing reports, procedure policies and accident book records. One thing an employer should never do after an accident at work is to try to ignore the claim.

If you have been injured in an accident at work and want to make a claim for personal injury compensation, call us on 01225 430285 or if you prefer, we can call you back. We know your rights and can help you to get the justice you deserve.

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Questions & Answers

  1. Rori

    What if employer doesn’t respond to a claim ..i mean when lawyers sending to company a claim…and they ignore it..

    • Ian Morris

      If a defendant fails to cooperate with legal correspondence from a Solicitor, the Solicitor will issue a deadline to respond. If that is then breached, the Solicitor can issue proceedings in court to compel the defendant to cooperate with the claim.

  2. Peter

    Hi Ian, had a accident at work just over 2 years ago which involved a fatality of a young man who ran in front of the vehicle on the motorway. I was questioned by police and taken to police station for more recorded questions, this took approximately 5 hours, although I do understand this has to be done, I later found out that the person in question had been on the phone to the ambulance service, telling them he was going to do it. When leaving the police station the company had arranged for me to be collected, I still remember the thoughts that whent through my head when it was another hgv. I returned to work and was asked to complete a accident form, of which was written out for me as I couldn’t do it myself though shaking. I was never asked did I want a lift home, I drove home myself, I could not ring my wife as my phone was taken off me by the police, and wasn’t thinking strait,on returning home my wife who is my next of kin was not notified, I don’t feel they had any measures in place and failed in the Duty of care to me, this is not a small one man band company but a multi Billion pound organisation.
    I was put under mental health by my gp and had a crises team visiting me twice a day for a approximately eight weeks as my thoughts wher not right and was diagnosed wit PTSD, I was told I needed further treatment in EMDR, but would have to go on a waiting list, l contacted my Union representive, who said he would look into geting help through the company, I also asked how I would be paid he said he didn’t want me to worry about it at this time and would get back to me, never did, he also said in mail to me that my depot manager had said I should not suffer any detriment,they took the first 2 days from me and payed 80% of my salary in line with my sick pay in my contract of employment after three months they reduced it to 50% again in line, with my contract, when I complained they increased it again not inline , I did get help with the EMDR but there was gaps somtimes 3 to 4 weeks when it stopped as it had to be re Assessed which put me back each time, I was also told by the psychologist I had to have no contact with the NHS support as it was just him. After about 12 to 14 sessions the psychologist told me this was my last session and also said he would liked to have done more and it was out of his hands, I also have this in a mail from him in this period I have also been diagnosed with a social anxiety disorder as well as the ptsd. I asked my managers by mail and voice to when it would be restarting and never heard anymore, in this time I had been resigned to the NHS and told the company that I was geting help from the NHS, The company have put things in place but keeps changing them and not notifying myself. I am still under mental health with the NHS, and medication has been increased, further EMDR has been Done and waiting for further treatment due to covid crises.
    Things am not happy with
    1 why they had nothing in place
    2 why I was told I would not suffer any loses of which I have
    3 why the therapy stopped when it was quite apparent I needed more
    4 why they plan work for me but keep changing it for no reason.

    • Ian Morris

      Our specialist Solicitors would be happy to discuss your situation with you to answer your queries, give you advice and with a view to pursuing a claim if it is felt appropriate and viable to do so.

      To this end, if you could just provide your name and a contact number to us by emailing us at and we’ll get our Solicitors to call you to discuss this situation in more detail.

  3. michael

    I work as a delivery driver in retail. We have vans with roller shutter doors at back and fixed steps at a height of 12inches from floor. The shutters are very very stiff to open and close and i have to do this operation every day approx 7 to 14 times.The shutters have to be lifted to a height of approx 6ft then i load crates into metal runners up to a height of 5-6ft with crates weighing up to 17kg. The shutters have constantly been reported and i have asked for risk assessment to be done but to no avail i am just told “we are getting new vans” but this has been over 3 years now. I have developed a injury to my shoulder over time and this was not helped by the fact a had a pretty bad accident in the store after i had finished my deliveries, this was approx 2 years ago. my accident involved me falling off a piece of equipment used for standing on to reach at height (it was faulty) i subsequently fell off injuring my back and ribs, i was off work and attended physio. A manager did a statement and left a important bit of info out of investigation but i didnt find this out for a year! There have been multiple failings by my company, i was sent a form asking did i want to make a claim for my accident/injury by my employer but i didnt fill it in as i trusted them it was only after seeing the statement a year after that i thought it was out of order. Do i have the right to ask for information on any investigations and should they done a risk assessment after an accident where an employee is off for more than 7 days?

    • Ian Morris

      You do have the right to request the information of any investigations or risk assessments carried out by the employer. However, whether or not your request will be answered or handled in an appropriate manner is uncertain.

      More importantly, we are of the view that you have grounds to pursue claims against your employer for the injuries you have sustained. The initial incident you mention around 2 years ago is something for which you could make a claim – so long as it was less than 3 years ago. Then you have a 2nd claim to consider regarding the stiff rolling shutter doors that have been reported to the employer.

      Please contact us should you wish to pursue either claim for compensation.

  4. Emily

    I had an accident whilst working the night shift. It was the first time i’d done this particular job and the 2nd time i’d been at this station. I had been spraying down trays on the dive area and was now taking a piece of equipment to be sprayed and because it was a big hot heavy part i didn’t see the puddle of water and slipped on it. I suffered 2 possible fractured ribs and went to the hospital after a few days. My employer insisted i have a fit note the first time called in and have been insisting i get one for the last 4 days. 5 managers have told me if i’m off for 3 shifts or more i MUST have one as it’s the law, even though its not. What do i do?

    • Ian Morris

      You mention slipping in a puddle in the workplace. If the puddle is not marked with a warning sign or the floor does not have a textured surface to reduce slip risk, you may have a valid claim for compensation.

      It would be sensible to call us on 01225430285 and discuss your work and the accident you have had at work with our specialist team so that they can help you to identify whether or not you can make a claim for compensation.

  5. Veronica

    I work in a mental health clinic and was running down the corridor along with my colleagues responding to an emergency alarm. My manager came out of a side room and ran into me sending me to the ground. I have suffered bruised bones in my ribs and right hand. I have been advised to rest and not go back into work as the environment is potentially risky and stressful. The injury could take up to 2 months to heal. I am also going on holiday abroad in 2 weeks time and this may well be effected. My role is regional bank and I have been employed for 19 months with regular hours given between 36 hours and above.

    • Ian Morris

      When did your accident happen and have you made a record of the incident within the employers accident book or incident reporting system?

      Given the fact that you make be off work for a while and your Holiday will be impaired, it is reasonable and fair to look in to making a claim for compensation. Of course, whether or not the claim would succeed will depend on various factors and if a Solicitor can establish that the accident could have been avoided.

      We would be happy to investigate your claim on a No Win No Fee basis, so you would pay nothing if we either could not place the claim with our Solicitors or if they did try to pursue it and it were to fail. Please call us on 01225430285 or use our ‘start a claim’ service to take this further.

  6. Dan

    Hi, I had an accident at work a week ago where my leg was burnt, I’m off for 3 weeks and dr says it will likely lead to a permanent scar approximately 8”x3”, the company hadn’t carried a risk assessment of the task I was carrying out at the time of the accident and there was no standard of procedure for the task either, could I make a claim against the company, they are a world renowned company, thank you.

    • Ian Morris

      My initial view is that you most certainly can make a claim against your employer. Given the apparent lack of risk assessment and procedure for the task, there is a good likelihood that you would be able to establish employer negligence in this claim and therefore succeed.

      To take this further and start your claim, you can ask us to call you or you can call us on 01225430285.

  7. John

    Hi. I was involved in three separate robberies while working as security driver carrying cash back in 2012, 2013 and 2014. Company never provide me with any medical or psychological support or help. Only last year i was diagnosed with post traumatic stress disorder by clinical psychologist and i had to leave the job. Because nobody explained to me how things can go wrong and i was let go for such a long time without treatment i developed more mental illnesses. Can i sue my employer that caused me PTSD and other mental illnesses because failed to provided me all support after the accidents?

    • Ian Morris

      UK law applies a strict claim limitation period of 3 years from the date of an incident in which a claim for compensation MUST be made. In this case, I am concerned that more than 3 years has passed since the most recent incident. However, there is a small chance that the date of diagnosis of your PTSD being only last year could allow you to claim, but my gut feeling is that you may struggle on the limitation issue.

  8. Rebecca

    Was involved in a work-related injury and how a variety of injuries, have recently been see a solicitor and started proceedings for personal injuries claim.
    To my surprise my employer has contact me to say they want to start discussions regarding a settlement however this is without going through a solicitor.
    Unsure now what is the best course of action to take, should I consider my employers offer and cut out the possible waiting time of up to 2 years with a solicitor? Or stay with my solicitor whom will conduct a thorough investigations and not only looking to claim me for the initial injury but for loss of earnings an emotional strain as well?

    • Ian Morris

      Only you can make the decision as to whether you wish to ‘do a deal’ and reach your own agreement with your employer or allow a specialist, qualified legal expert to represent you and ensure that your rights are enforced and protected.

      The benefits of settling this directly with your employer are likely to be the speed of settlement. The massive risk of this action is that you have no idea upon what you should base a settlement value and what is appropriate and what the long term implications of your situation could be. Therefore, you could easily end up settling this in a manner that benefits your employer and not yourself.

      The benefits of instructing your Solicitor to represent you and going through the process with expert assistance and representation are clear. Your rights will be upheld, a full understanding of your losses, injury and future will be obtained and any settlement you receive will appropriately and properly reflect the impact of your injuries upon you. The downside of instructing the Solicitor is that you are likely to see the process take longer (as it will be done properly and within the legal framework) and you would have to contribute up to 25% of any award you receive towards the costs of the claim. Whilst it is most likely that the 25% deduction would pay for itself in terms of the quality of representation offered to you by a specialist Solicitor and the fact that they would most likely see you achieve a higher settlement value than you would by claiming directly, there can be no guarantee of this.

  9. Johnny

    I was involved in a bike incident during the course of work. I made a claim via solicitor against drivers. Can I also claim for the same incident against my employer?

    Secondly, can an employee claim going to and from work, if involved in an accident?

    • Ian Morris

      In the scenario you describe, it is unlikely that you can hold your employer liable for this accident. If you were knocked from the bike by a motorist or other vehicle driver, any claim will be made against them as they are the liable party. Our cycling accident claim article will give you some more info. Certainly, you cannot make 2 separate claims for the same incident.

      If cycling is part of your working role, your employer would be expected to risk assess your work and ensure that you are provided with adequate training and equipment to enable you to work safely.

  10. Barry

    Around a month ago I was involved in a accident at work where my left thumb was fractured in 3 places resulting in a operation needing done. After there supposed investigation which I was suspended throughout they dismissed me on the grounds of gross misconduct after me telling them the way I used machine was the way I had been trained is this right? There was also no first aider on scene and I waited a good 30 mins for initial first aid. AT no point after the accident did I have any face to face meetings with management etc and I was dismissed 2 weeks after it by email.

    • Ian Morris

      There are two possible legal issues for you to look in to here. Firstly, personal injury and a possible claim for compensation – this is where we can help. If you were using a machine in accordance with training you were given by the employer and then suffered injury, you normally would struggle to succeed with a claim. However, given the apparent attitude of the employer to the way you were using the machine, there is a clear argument to be made that you were given inadequate, incorrect and misleading training. As such, with a serious thumb injury, making a claim for compensation against the employer would be fair and reasonable. We would like to help with this and need to speak with you further. Please use the ‘start a claim’ page of our website to send us some further details and your contact information. One of our expert staff can then call you to discuss this further and explain your rights regarding a claim for compensation after an accident at work.

      The 2nd issue you need help with is an employment law matter. That is not something that we are expert at and we would therefore not wish to advise you incorrectly. We would recommend that you make separate enquiries on your employment rights as soon as possible in order to ensure that your employer has acted correctly.

  11. Molly


    I have just received a solicitors letter claim for an employee who has left but had a minor fall whilst working and had allegedly soft tissue damage. We work in clients homes and she admitted that she knew a client had put plastic on the stairs and another member of staff almost fell but she didn’t report it. Where do we stand in regard to liability?

    • Ian Morris

      You could be liable if as an employer, you have not carried out an appropriate risk assessment for the premises that you instruct your staff to attend.

  12. Andrew

    Hi, i had an accident at work and broke my pelvis, been off for 7 weeks now with full pay, the company hasn’t asked for a sick note? While i’ve been off i’ve been offered another job and am tempted to take it, they have told me i can start when i’m better. i was wondering would this hinder any claim i was to do against my employer in the future?

    • Ian Morris

      Changing employers after an accident at work has absolutely no bearing on any claim for personal injury compensation.

      Before you do leave the employer, you should make sure that your accident has been properly recorded within their accident book and it would also be prudent to make sure that the employer has informed RIDDOR of the incident given the severity of your injury and lengthy period off work.

      We would be very happy to assist you in making a claim for compensation.

  13. Emily

    Hi, a friend of mine had a work accident 8 months ago and lost her leg in it. The employer has been paying her regular salary since but it will stop at the end of January as they say she is well now and she is not working anymore so she shouldn’t be paid. There is no position she could fill up as it is only heavy lifting there. Can they fire her because she is not fit to hold a position there due to the accident? Thank you.

    • Ian Morris

      UK law would not require the employer to keep her job open for good. Given her good health now, it is right that the employer can seek to terminate her position – as long as they follow UK employment law – now that she is not fit to work for them.

      We would advise that she gets specialist employment law advice on this matter.

      We can of course assist with a claim for the initial loss of ability to work – the loss of her leg in an accident at work.

  14. Robert

    I had a vehicle accident at work and my boss told all my staff members and showed them a video of the accident and mentioned my name to all my staff employees. Is this allowed as it’s made me feel embarrassed and really down about the situation?

    • Ian Morris

      Whether or not your employer acted correctly would need to be established by an employment law specialist. Have you complained about their actions or taken out a grievance in this matter?

  15. Sylvia

    Hello, I have an accident at work 4 weeks ago where while I was cleaning I’ve picked up a sticky ball paper off the desk where (I didn’t noticed there was a needle sticked to the paper) and I have stabbed my finger with it. The needle has been used to check blood sugar on someone and has been left on the desk. I had first aider. I have done accident report and then I went to hospital I’ve got blood taken and vaccinated. BUT my employer said it’s going to carry investigation to find out who left that used needle and it’s been one month and nothing has been done, feels like they want to brush it under the carpet. What should I do?

    • Ian Morris

      Under UK law, you would be entitled to claim compensation in this matter. A needle stick injury presents a high risk of blood carried infection being transmitted. Of course, hopefully in your case no such infection will be an issue but the stress and worry whilst you await the outcome of blood tests is something for which you can make a claim.

  16. DEBRA

    An employee fell down a step and hit his head and back, the accident was investigated at the time this was three months ago and the member of staff went to A & E and took time off to rest his bruises. There was no blame established and was put down to undue care and attention by the employee. The employee has recently been dismissed under gross misconduct following our disciplinary process which has been ongoing for over a year, our disciplinery notes over this time have documented about the employees undue care and attention many times. We have now had a letter claiming against this three month old accident we are not surprised but wondering where to go with this?

    • Ian Morris

      You need to hand any letter of claim to your insurers and allow them and their experts to represent your interests. The investigation you mention in which the employee was found to be responsible for their own fall by way of undue care and attention may well be in your favour, but equally, it may be seen to be biased on the grounds that it is not independent if it were conducted by you/the employer.

      If the claim can successfully demonstrate negligence against the employer – insufficient training, hazardous steps etc the claim could yet succeed.

      • James

        Im a prison officer and suffered a torn meniscus and strained MCL while restraining an individual in a spontaneous incident 4 months ago. I may require surgery and am awaiting results of MRI which I have paid for privately. Would I be able to make a claim? Currently I am in pain and unable to perform full duties due to restricted movement as a result of the injury. Many thanks.

        • Ian Morris

          At this stage we could not be certain as to whether or not you would succeed with a claim as the only way to answer that is by making a claim and undertaking a full investigation in to the same. However, given the nature of the injury and cause, we feel that this is a matter that should be presented to our specialist Solicitors so that they can review the matter and discuss this with you.

          If you would like to take this further with us, we’ll need to have 5 minutes on the phone with you so that we can take some initial information and get a description of the incident. We would then present that to our Solicitors and they would contact you directly to offer advice. Please provide your contact details via our call back request and our team will be in touch with you.

  17. David Lack

    Hi, we have an employee who is trained in manual handling but decided to move a 30kg storage heater he pulled his back, however he didn’t report it for two days and then went sick.
    Should this be classed as Injury at work? or Industrial injury or because of the time delay in reporting treated as just sickness?

    • Ian Morris

      It should be treated as a workplace injury as the accident happened at work. In any record you make of this incident, it would be wise to note that it was not reported for 48 hours post injury and that the employee had been previously trained in manual handling.

      As long as you have accurate records of staff training and can provide evidence to show that the employee had been given training on safe lifting, you should not have any issues regarding any future liability.

  18. Weslie

    I very recently had an accident at work. I was drilling a hole in a door handle when the drill bounced out and penetrated my hand. I informed my office an hour later that I had drilled into my hand but intended to finish my jobs for the day asap and then go and get my hand seen to. This was a bit foolish as I was in agony but I knew the company was short staffed and under pressure. I have since attended A and E and am waiting for an urgent appointment to have my hand operated on to see if I have damaged the tendon or nerve. I have lost the feeling in one finger and movement in the hand causes pain. This will be under general anaesthetic. I hadn’t been provided with PPE such as gloves, goggles and I had to push for them to provide steel toe cap boots. I am 90% sure I haven’t signed any paperwork stating that they will provide me with PPE. I carry out multiple tasks on a day to day basis providing maintenance on social housing. I have never seen any risk assessments relevant to specific tasks. I am going to have to take time off work on basic sap and the doctor has informed me that if I have damaged the tendon I will be off for 8 weeks.

    All though I initially thought this was just an accident and no one was to blame, i have began to wonder if I have a case? Thanks for your help

    • Ian Morris

      The employer should be ensuring that you are provided with the appropriate personal protective equipment (PPE) and that each job is correctly risk assessed to ensure that you are able to work as safely as possible.

      In this case it sounds as if your employer has exposed you to a risk of injury that would otherwise have been avoided if you had been given some puncture proof gloves. Therefore, it would be wise to further investigate your prospects of succeeding with a claim.

  19. Lisa

    I had an accident at work when I bent down to pick some rubbish up from the floor near to a machine. As I got back up, I hit my head on a sharp corner of the machine which cut my head. I was bleeding quite heavily. There were first aiders on site which did help me. I then had to make arrangements to get to the hospital myself which I thought the company would have a duty of care to help me with? Now on the accident form it says that if I had done better house keeping in the warehouse it would have been prevented! Also they did say they would put sponge around the Sharpe edges of the machine.

    • Ian Morris

      My initial view is that you have a good case for a claim against your employer here and that their comment on the accident book about good housekeeping is erroneous and irrelevant. The cause of your injury was the unprotected sharp corner of the machine and not housekeeping. If the corner of the machine had a guard or padding on it, you would not have sustained the injury.

      If you would like to make a claim for compensation we would be happy to help you with that.

  20. Pat


    I received forklift training today and the trainer informed us that we are financially responsible for any accidents that we are determined to be at fault. There is nothing in my contract to suggest this. I am concerned whether this is legally sound. Is the company not required to have insurance in place for things like this?

    • Ian Morris

      You should of course double check, but the employer should have responsibility for any damage or injury caused whilst you are operating their vehicle and working on their behalf.

  21. jones c

    My colleague used our company van and knew it was not fit for use. However, he then failed to report it to the employer. Then when I used it the brakes failed! My colleague admitted to these facts during a phone call. Where do i stand with this? Can I take legal action for gross negligence?

    • Ian Morris

      UK law requires that an employer ensures that all work equipment (including company vehicles) are appropriately maintained and regularly services to ensure that the equipment or vehicle is fit for purpose and as safe for use as possible.

      In this case, your colleagues failure to report the faults to the employer is clearly an act of negligence on their part, but the responsibility for inspecting the vehicle and having a regular regime of inspection and service management rests with the employer. Therefore, if they have failed to carry out their statutory duty to get the vehicle serviced on time, that would be employer negligence and you would have a valid claim for work accident compensation.

      We would like to discuss this further with you as you could succeed with this claim against your employer. Please use our a start a claim page or call our team on 01225430285 to get the ball rolling. Our expert staff will then call you for a quick chat about the incident and then get the right specialist Solicitor to act for you.

  22. Angi

    Good evening! I was deliberately hit in the head at work and I got injured but the employer does not want to give video. What should I do and after what time can he delete the video? Thank you.

    • Ian Morris

      To protect your interests you should refer to the CCTV evidence in writing and request that the employer does not delete the evidence. At least then, if it is deleted you can demonstrate that you tried to make sure that it was retained.

  23. Stephen

    I had an accident at work were i was trained properly. I fractured my finger in 2 places and dislocated it. After the accident, I received a final warning and was told I could lose my job. Being employed via an agency, I was scared so I signed their paperwork to admit liability, but I am now suffering with the long term effects of the injury.

    I’ve put claim, but wonder if the paperwork I signed admitting liability effect my claim? Do I have a leg to stand on or not ?

    • Ian Morris

      If the employer is able to demonstrate that you were appropriately trained to do the work in question and that all relevant health and safety provisions (such as PPE) were in place they will have a strong defence against any claim. Further, in your case the employer has a strong hand in that they have a signed admission of liability from you regarding the accident being your fault. This will make it very hard for your Solicitor to succeed.

  24. Bernie

    Hi I work in a nursery and we had some painting and decorating done where staff had to come in the next day and clean which is not my job. I cleaned the floor which was full of dust and that same day ended up with sore throat the next day I had chest infection and given amoxicillin I was later put on asthma pump, naproxen and sent for X-ray just in case my lungs where inflamed from dust because I was still having chest pains 2 weeks on. I’m now still on a asthma pump something I’ve never been on before and suffering chest pains, can I make a claim against work?

    • Ian Morris

      If your employer has failed to adequately protect you from obvious risks to health that have then caused you ill health, you would have the right to make a claim for workplace injury compensation.

      In this case, your employer appears to have failed to provide you with adequate personal protective equipment (PPE) or training to ensure that you could work as safely as possible. Employers are obliged to ensure that the risks to health are minimised as far as possible and when asking you to work in an extremely dusty environment without providing you with a dust mask and good ventilation, your employer may well have been negligent towards you.

      It is important to make sure that your ill health is recorded with your employer as being linked to the work you were asked to do – in an accident book or in writing to your employer. We would be happy to investigate the possibility of you claiming compensation.

  25. Sally

    I had an injury at work. I was given a couple of days off with pay. When I returned should I have had any risk assessment done to assess my work as I am wearing a sling. I am the only first aider and fire Marshall on site. I don’t believe I should be the only person on site to deal with these issues due to my arm.

    • Ian Morris

      Your employer asking you to work as the sole first aider whilst your arm is in a sling is not the most sensible of decisions. If you were to then go on to sustain further injury as a result of this, you could possibly claim compensation for the injury.

      With regards to your first injury that lead to you having to wear a sling, we would like to find out more about that incident as you may well have a grounds to make a claim for accident at work compensation.

  26. Maria

    I had an accident last Sunday we had bad winds so was helping my work mates to pull the outdoor pool cover over the pool as someone was stupid to release it when they should not have. I had the strap wrapped round my hand to keep the cover from blowing then a big hush of wind came to me I felt my body getting pulled and I let go of the strap so suffered a burn and bruising to my hand, but also my arm and neck is painful as I jolted when I let go. Can I claim?

    • Ian Morris

      Yes, we think we can help you pursue a claim against your employer. Of course, we need to find out a little more about the process used to cover the pools and the training given to you and colleagues, but we think that there is a valid claim for work accident compensation here.

  27. Matt gwynne

    Hello, I work for a company and 10 weeks ago we had a quiet night, we were asked to clean the back wall down. The supervisor gave us the cleaning solution and cleaning pads and we started cleaning the wall down, within 15mins my fingers were burning, unfortunately they gave me the wrong solution, they gave me corrosive instead, of course this caused the skin on my fingers to burn and blister and becoming really sore, please advise where I stand.

    • Ian Morris

      This is a clear breach of your Health & Safety at work by your employer. The handling of chemicals and dangerous substances needs to be done under the COSHH guidelines. When COSHH guidelines are breached and conditions such as Industrial Dermatitis or Chemical Burns are sustained, the injured worker is very likely to succeed with a claim for compensation for such injuries.

      Clearly, your Manager would not have meant you any harm but that is not relevant as you have been caused injury and pain as a result of their negligence. You have what would appear to be a viable claim here and I would suggest that you get in touch with us on 01225430285.

  28. Gethin Thomas

    I had an injury to my eye at work where a shard of stainless steel penetrated tge cornea of my eye deep enough to almost penetrate the lens.
    Since the injury I have required hospital treatment 4 times .
    I was wearing safety glasses when it happened but the working conditions was very poor I was on my back drilling upwards into a stainless steel floor fitted into a van.
    No ramps used.
    I have had time off work for treatment and resting . But I cannot afford the time off because the company will not pay full pay.
    Since returning to work I have not been asked for a fit to work certificate . But my main concern is I have been made to work on the same job that caused the injury! .
    I have also permanent partial vision loss from this incident.
    Where do I stand?

    • Ian Morris


      Thank you for sharing your workplace injury story. Injuries to the eye are very distressing and extremely uncomfortable and given that you mention an element of permanent damage to your eye sight, I can imagine that you are feeling angry and concerned about this incident and your future.

      Although your company have made sure that you wear eye protection, I think that you may still have cause to pursue a claim for compensation against the employer. Of course, we would need to know more before we could advise fully, but the working conditions you cite and the way that the employer was tasking you to perform the duties you were doing when you were injured gives some areas of interest for a possible claim for compensation.

      We generally find that a quick telephone conversation enables us to ask the right questions that allows us to properly assess your claim and then make sure that we link you with the right specialist Solicitor to pursue this claim for you.

      We look forward to hearing from you.

  29. Ashley Greenhalgh

    I run a business that goes into schools and one of my employees got injured in the store cupboard at a school and is now unfit to work.
    Please can you advise me on the procedures I need to take?

    • Ian Morris

      Although your employee was not injured on your premises and most likely through no fault of your own (I do not see liability attaching to your business), this is an accident at work matter because the employee was injured whilst performing their duties.

      Your employee can look to seek compensation for their injuries and losses against the person(s) responsible for the incident in which they were injured. In this case, it would seem (at this stage) that the accident would be the responsibility of the school and that in turn will fall to the Local Educational Authority or Academy Trust that is responsible for the school.

      To protect your employees interests, they/you should ensure that a full report of the accident is made within the Schools accident book reporting system. If this was not done at the time, you could contact the school to ask them to do so now and you could also write to them/email to make a report of the incident. Any such report should state what happened, how it happened and what the injuries sustained were. You should also retain a copy of this report within your own accident book system.

      Your employee should also ensure that they seek medical treatment for the injuries they sustain in order that the severity of the injuries can be noted on their medical records.

      In terms of pursuing a claim for compensation against the relevant party (School), your employee should contact us for assistance.

  30. Carol

    Had an accident in work just over a week ago now , causing me to have a black eye and face being swollen on one side . All paper work has been done and sent of yet I still haven’t heard from my company , is this acceptable?

    • Ian Morris

      There is no obligation for the company to contact you, although it would be very reasonable to at least expect a call to check that you were ok and recovering properly.

      The employer should contact you if the accident was serious enough to warrant a health and safety investigation as your statement of events would be vital to the understanding of what happened.

      If you would like to pursue a claim for compensation for the injuries sustained, we would be very happy to help you with this.

  31. mursyid

    One of our employees had an accident that occurred outside working hour and at his home.the employee had been working more than 15 years and having a good track record. the accident affected his quality of work at the company. in facts, he is financially heavy in debts and had taken up second job. as employer, what should i do?

    • Ian Morris

      I don’t think you need to be concerned or do anything in particular. Perhaps you should record in writing the details you believe to be true – that the accident happened away from work at the employees house. You should record how you know this too.

  32. Simon Palmer

    If i make an accident claim and it is unsuccessful, is my employer allowed to dismiss me?

    • Ian Morris


      Great question – thanks for asking it! The most common ‘worries’ we encounter with regards to the thoughts of people considering making a claim for compensation, are those that relate to claiming compensation after an accident at work.

      Understandably, people injured at work worry that making a claim against their employer could lead to an uncomfortable atmosphere at work or even that making a claim will cost them their job.

      To answer your question, the answer is no! Whether or not a claim for compensation after an accident at work succeeds or fails, an employer has no legal right to terminate the employment of the claimant on the basis of their making a claim. The only thing that could lead to an employer dismissing an employee after a claim was made would be if the claim was made on a fraudulent basis. Such an act would be both gross misconduct and also a criminal matter and in this case, an employer would have every right to terminate the employment of the individual concerned.

      However, in the case of a genuine accident at work, the employee is perfectly entitled to make a claim. The outcome of the claim will only go in their favour if the employer is found to have acted negligently and therefore responsible for the injuries.

      I hope that this helps you – if you would like to chat about this further or if you would like to start a claim for compensation please get in touch with me. You can email me at: or call our office on 01225430285.

      Yours sincerely


  33. James usher

    My work are saying that me making a claim against them will cause me problems, can they use this as a way to sack me? I feel I’m being made to feel bad for something they could have avoided.

    • Ian Morris


      Thank you for sharing your situation. There is a common concern held by nearly all of the accident at work claimants that contact us for help – that making a claim against their employer will cost them their job or jeopardise their colleagues future. Legally, any person who is the victim of an accident caused by someone else’s negligence has a right to pursue a claim for compensation. The outcome of the claim will depend on whether or not the organisation/business or people against whom you are making your claim are forced to accept liability.

      In your case, it is clear that your employer is putting pressure on you not to make a claim. This is not legal and they have no right to act in this way. I am not qualified to advise you on employment law, but if you have worked for the employer for the sufficient time to clear the legal requirement, they cannot sack or dismiss you simply because you have pursued a claim for compensation.

      However, some employers do act in an unscrupulous way and we often find that it is the smaller businesses that put heavy pressure on injured employees not to make a claim. We cannot guarantee that making a claim won’t cost you your job as we cannot be sure how your employer will behave.

      What I would say is that if you have been injured at work and required medical treatment, making a claim for accident at work compensation will allow you the prospect of obtaining a fair compensation settlement to cover the pain and discomfort caused to you by your injuries and would also allow you to reclaim any lost income by way of a special damages claim.

      Whether or not you opt to pursue a claim is down to you. However, if you are unable or have been unable to work due to the injuries you have sustained in the accident at work and your employer is not prepared to pay you your usual wages whilst you are unable to work, you will be heavily out of pocket. if this is the case, you may well have no choice other than to pursue a claim for workplace accident compensation. In any event, it sounds like you are not working for a decent responsible employer and I can’t see how they have any right to pressure you for loyalty if they act in the way that they have. Employers have employer liability insurance in place to cover events such as accidents at work and therefore any claim for compensation made by you would be against this insurance and not against the employer directly, so it would not harm the employer, business or colleagues in anyway if you opted to pursue a claim.

      I would suggest that you contact us so that we can discuss your situation in greater depth and get an understanding of what happened and who you work for. We can then advise as to whether or not we feel you have a valid claim for accident at work compensation and help you to understand your rights. You can make contact with us by calling 01225430285 or by responding to the email that I have sent you.

      I hope that this information is helpful to you and we look forward to hearing from you and offering help.

      Yours sincerely

      Ian Morris

Direct2Compensation Personal Injury Claims

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