How to know if you have a valid claim for work accident compensation

22 questions have been answered below, why not ask your own?

Just because you have been injured whilst at work, it doesn’t necessarily mean that you will be entitled to make a claim for personal injury compensation. It’s not always easy to know where you stand and most people have no real understanding of the personal injury claims process or how no win no fee works.

In most cases, it is relatively easy for us to evaluate the likely outcome of a claim for workplace accident compensation, so we advise you to contact us and discuss the details of your accident and injury with us. Most importantly, we know what questions to ask to work out whether it is likely that you would be able to prove that your employer was liable for your accident and therefore responsible for compensating you for your injuries and any other losses that you may incur.

A strong work accident compensation claim

All accidents and causes of injury should be reviewed on an individual basis. However, there are some basic pointers that can help you identify where you stand regarding the strength of a claim or otherwise.

  1. Did your employer ever give you any training? (this could relate to manual handling training, specific training to use certain machinery or other job relevant training). If the answer is no, your employer has breached health and safety guidance already.
  2. Were you given an induction to the workplace? This would include guidance on accident management protocols, safety exits, hazard avoidance etc.
  3. Were you provided with, or advised what personal safety and protective equipment you should have to complete your job safely? If the answer is no, your employer could be liable for your injury.
  4. Did your employer adequately maintain equipment and service machines?  Did they ensure that safety guards and mechanisms worked?
  5. Were you advised how to report accidents and how to access the accident book?
  6. Did the employer ensure correct staffing levels and an adequate amount of first aid trained staff?
  7. Did your employer act upon reports of potential risks of danger to employees?

The above is just a guide and there could be many more ways in which an employer would be liable.  The most important thing to do after an accident at work, once you’ve received medical attention, is to find out where you stand.  We know your rights after an accident at work and what responsibilities your employer has regarding injuries at work. We can help to make sure that the details of your accident have been recorded properly and by the right people. We can help you to understand the claims process, how things like the costs of making a claim on a no win no fee basis are met and answer common questions about issues like whether claiming compensation after an accident at work can impact on your employer or colleagues.

The sooner you start your claim, the sooner we can help you make sure that there will be no chance for your employer to evade responsibility for the situation in which you find yourself. We understand that making a claim for injury compensation after an accident at work can be a daunting prospect and with this in mind, it will be helpful for you to understand the stages of the Direct2Compensation claims process. Indeed, if you have any questions, you can contact us with no obligation. At Direct2Compensation we guarantee two things. Firstly, that we will never pressure you in to making a claim and secondly, that should your claim fail, you won’t pay a penny to any person whatsoever.

22 questions have been answered below, why not ask your own?

Leave a question

Please note that due to holidays we're taking longer than normal to answer questions. Your question will appear once approved and we'll answer it as soon as we can. Your email address will not be published, your name will, so feel free just to use a first name.

Questions & Answers

  1. Stuart

    I had a serious bout of sciatica last July, I was off work for four weeks, my injury was caused by lifting rubbish bags that have food waste in them to shoulder height to throw in the back of the lorry.
    My company, Serco gave me all relevant training but, there is no training for lifting rubbish bags to the height needed to reach the back of the lorry. The council Serco works on behalf of (Havering) tell us we have to pick up all excess rubbish bags on the floor. I now have nerve damage in my leg and have had to give up my job.

    • Ian Morris

      Employers are required to provide manual handling training to all employees who will be expected to perform any kind of lifting whilst at work. This would include all lifting – whether someone in an office who simply has to pick up the odd pack of paper to load a printer or someone in a manual role expected to lift regularly. Providing training for safe lifting is important as it helps employers fulfill their obligation to ensure that workers are able to minimise the risk of injury whilst at work. However, providing the training does not in and of itself absolve an employer from liability should one of their employees go on to sustain injury as a result of repeated lifting.

      In your case, it would appear that the requirements of the work you were expected to perform were incompatible with the manual handling training that you received. As such, it could be that the employer has failed to provide you with a working environment that enabled you to work safely and it may be possible that you could successfully claim compensation for the back injury and sciatica that you have suffered if we can prove that it was caused by your work and your employers negligence.

      Of course, it is not possible at this stage to say for sure whether or not you could succeed with your claim but the description that you have given certainly indicates that a claim should be made. Please either call us on 01225430285 or use the ‘start a claim’ page of our website to make further contact with us and enable us to investigate your claim for compensation on a No Win No Fee basis.

  2. Dominik dendok

    Even if its a agency work ?

    • Ian Morris

      The Health and Safety at Work Act and employer responsibilities regarding health and safety at work and provision of safe working environments applies to ALL workers – regardless of them being permanent, temporary, agency, part time or full time.

  3. Sharo.

    I have just broken my leg as i slipped on water logged grass whilst installing cctv for my employer am i entitled to claim

    • Ian Morris

      Your enquiry is somewhat unusual as in most cases, slipping on wet grass would not provide any basis to pursue a claim for compensation. However, if you are performing duties for your employer, there could be a claim here. We would need to know more about your work, who tasked you with performing the duties and what risk assessments (if any) the employer had carried out prior to instructing you to install the CCTV before we could advise you further. I would strongly suggest that you call us on 01225430285 or use our ‘start a claim’ page so that we can discuss this with you and help you better understand your rights.

  4. Sophie

    A beer keg fell on my foot from 12ft as it wasn’t properly placed on the lift going down to the cellar properly breaking my big toe, currently off work self certified. Is this my employers fault or the delivery drivers from the suppliers fault

    • Ian Morris

      You certainly have a valid claim for compensation in this matter. You should make sure that the incident and a full description of what happened are recorded within your employers accident book.

      The claim would most likely be pursued against the employers liability insurance in the first instance, but they may counter claim against the supplier for the negligent placement of the keg.

      From your perspective, you shouldn’t worry about that issue as any claim will eventually fall to an insurer to handle and won’t directly affect the employer.

      Please call us on 01225430285 or use our ‘start a claim’ page to get the ball rolling for your claim.

  5. Mark

    I have recently been injured at my work and was wondering if i am entitled to make a claim.
    I work as an operations manager for my current employer. Last Wednesday i went to work as usual, however that morning as I drove up to the branch I could see the shutter door to the Goods-in area was open.
    As I parked, I was greeted by the overnight delivery driver who informed me that the shutter door would not close.
    I initially looked at the shutter and around it from the ground floor and noticed that the cables were very slack either side.
    I was concerned by this because as I wasn’t aware as to what had caused this norr was I certain as to whether the shutter door would potentially fall down all of a sudden. So I decided to move the stock away from the shutter.
    After a short while a colleague of mine arrived and I asked him to stay in the Goods-in area to make sure nobody went near it because I was concerned of the risk.
    As it is my responsibility for the branches safety and security – both buildings and people, I decided to go upstairs to see if i could spot any defect. I was hoping to see an obstruction or obvious damage, so that when I was to report it – to gwt an engineer out I could give sufficient information.
    I couldn’t see anything due to the shutter door being partially up and so I asked my colleague to stand as clear of the shutter as possible and to press the down button. He did so, but this only caused more slack in the cables. I then asked him to press the up button, this then took the slack and the shutter door moved up fully. I then asked him to try to close it, whilst still standing clear and he did so. The shutter closed completely.
    I was happy because I thought that at least there was no risk of the shutter falling on anyone now.
    My colleague then opened the shutter, as our deliveries go through the Goods-in area. At this time, I then turned to walk away. However, I suddenly felt excruciating pain in my left hand so I naturally pulled it towards me. My ring finger and my middle finger were severely disfigured and blood was flooding from them. I swiftly ran downstairs and I told my colleague to call an ambulance.
    I have so far undergone surgery on my left hand, where they have tried to repair my fingers, however I have been back to a follow up appointment today and the operation has not been successful, so i am waiting for a call from the consultant to see what my options are.
    I have attempted to contact my employer a number of times but they have ignored me. I have spoken with my HR department who have said I need to claim SSP but will not help any other way and are not willing to discuss the incident.
    I did not attempt to fix it or touch anything that I shouldn’t have, but I’m not sure where on the shutter I caught my hand. All i was trying to do was assess the risk of danger for the other members of staff.
    Where do I stand? Can I make a claim?

    • Ian Morris

      You should seek to make a claim in this matter. We would very much like to assist you and feel that you have valid claim for compensation. You can call us on 01225430285 or use our ‘start a claim’ page to make further contact.

  6. Katrina

    I slipped and fell very badly at work on a rug that had no grip and was On a polished floor I hit the base of my spine and I am in agony I can’t walk properly and have shooting pains in my back and arms

    Who is at fault ?

    • Ian Morris

      When it comes to assessing whether or not you have a valid claim for compensation, a question you can ask is whether it was foreseeable that the cause of your injuries/accident could happen. In this case, my initial view is that you do have a valid claim for compensation and that the accident was foreseeable. The employer has allowed a loose rug to be placed on a surface with no grip. It is foreseeable that the rug could slip on the surface and that as a result, someone could be injured.

      You should make sure that the details of your accident are properly recorded within the employers accident book and of course, seek medical attention from a GP or A&E regarding the injuries.

      We are here to help whether you wish to make a claim for compensation – something we would recommend in the circumstances described – or answer any queries you may have regarding your rights and how the claims process works. You can call us on 01225430285 or use our website to start the claims process.

  7. Steph

    i was recently in an accident at work where a heavy metal gate slammed shut on my finger. It was a windy day which led to the gate closing faster in the wind. I fractured my finger and have had an infected wound. Would i be able to claim against the owner of the building? The other gate doesnt close as quick as this gate – it has alot more resistance. Thanks

    • Ian Morris

      There is certainly grounds to further investigate whether or not you can make a claim in this matter. The building owner would have a duty of care to make the building, fencing and gates as safe as possible and as such, there may be a breach on their part of the door can be shown to be excessively dangerous.

  8. Deb

    Hi I took a lad I look after on a working holiday skiing , I was snowboarding he has physical disabilities we arranged a tandem ski for him and like I say I was on my board I came off at around 30/40 mph. I ended up getting back to the uk and spent almost a week in hospital with a lacerated liver, bruised bowl and I damaged some vessels, I am off sick still after a month – it’s left me feeling shocking and shaken up.
    To add to matters the young man and his mother are giving me hell for not sending in a sick note within 7 days despite knowing how bad I was, which is leaving me feeling depressed and not wanting to go back to work.
    Do I have a claim?

    • Ian Morris

      Our initial view is that you can’t make a claim for the injuries you have sustained whilst snowboarding. Clearly, snowboarding is a potentially dangerous activity and no level of training or advice can remove the risks of injury presented by the sport. As such, although you may have been working, we can’t see how you could establish employer negligence in this case.

  9. Mary McDermott

    Hi I had an accident at work on 9th November whereby I was coming down a stairs and at the end of the stairs I had to take a few steps towards a door that was glass with a timber frame surrounding it. No stickers on the door. Normally this door is opened and has a white box kept against it to keep it open . This box was at the end of the stairs and I thought the door was opened and went straight to go through. I banged my head of the door and got an undisplaced broken bone in my nose . Am I entitled to claim?

    • Ian Morris

      We have successfully pursued very similar claims in the past where people have been injured as a result of colliding with clear glass panels that have no marking on them to warn that they are present. Whilst it may seem obvious when thinking with the benefit of hindsight, when a large glass panel is particularly clean it can be invisible and as such, it is important that hazard warning markers – usually a large white circular sticker – is applied to the glass panel at regular intervals, both at adult and child eye level height. This provides a warning and visual indicator that there is not a clear way through due to the glass.

      In your case, we think you should let us present your claim for compensation to our specialist Solicitors for consideration. If there has been a report made of the accident in your employers accident book and the lack of any stickers or markers on the door can be shown – perhaps by way of a photograph if you can take one, or the statement of a witness or the accident book, we think you would have good prospects of succeeding with a claim.

  10. Melts

    Hi, I worked for a scaffolding company and had been working for them for just over 4 yrs. Around 2-3 yrs ago the boss drop a scaffolding tube on my face and I had to have stitches. At the time my employer told to me go to the Hospital, but pressured me to not tell the Hospital that I worked for him and told me to tell the Doctors that the laceration injury had happened in my own back garden – otherwise he said he would sack me. Due to his pressure, I lied to the Hospital because I really couldn’t afford to lose my job as I had my 1st baby on the way (but noted on the hospital computer system)
    So I hadn’t had no training or anything at this point, and they didn’t pay my wages for the time I had off.
    Due to these injuries I now have trouble eating because of the location of the laceration and where the tube hit my jaw bone, and the location where it’s stitched. It’s never been right since and I now get awful headaches regularly.

    Is their a case?

    I also have another possible claim due to an accident working at the same company. Whilst at work my my teeth pretty much smashed out by a scaffold board, due to unsafe loading by the boss. I’m in total agony everyday and my teeth are on the verge of dropping out any minute. My boss has now decided to get rid of me due to his unsafe company. Is their a work compensation claim at all?

    • Ian Morris

      With the first incident, you may well have a valid claim for accident at work compensation, but it really will depend on when the accident happened. You need to contact your GP and ask them to advise you when you had the facial laceration injury because if it happened more than 3-years ago there is nothing you can do. However, if it happened less than 3 years ago we may be able to help.

      On the second injury at work, this sounds more recent and if I am right in assuming that it happened within the last 3-years, I think we should definitely try to pursue a claim for accident at work compensation for you. We cannot of course guarantee that we would succeed with your claim but we do guarantee that it will cost you nothing should your claim fail.

      The situation that your former employer put you in with regards to pressurising you not to pursue a claim or tell the truth to the Hospital authorities is disgusting and is something you should consider reporting to the Health and Safety executive as it sounds as if that employer needs to be audited and forced to change their ways.

      In order to start your claim, simply email your contact number to us or call us on 01225430285. We’d be delighted to assist you with your claims for accident at work compensation.

  11. Peter

    my husband has hurt his back lifting at work he did not report it but he is now on sick due to it.he is agency,he phoned the emplorer to say he hurt his back last Friday the 18th.hes been in terable pain since and is now not earning.

    • Ian Morris

      Whether or not you work via an agency or directly for an employer, all workers are afforded the same rights to health and safety and also to any possible claim for compensation when an employer has failed in their duty of care towards health and safety at work. In this case, did the employer provide training with regards to lifting and moving items (manual handling training)? Did they provide assistance or equipment to lift heavy items? Was the working environment and practices such that it made safe lifting impossible?

      I think it best that we speak with your Husband directly to find out more about the work and what happened as he may well have a valid claim for compensation that would – if he was successful with the claim – enable him to recover any lost income as well as compensation for the injury.

      Please provide a contact number for us and we’ll call your Husband to offer advice and support. You can do so via email to or call us on 01225430285

Direct2Compensation Personal Injury Claims

Speak with a claims expert

We're happy to answer any questions you might have, or let you know if you are eligible to claim. Just fill out the form below. You can also call us on 01225 430285.