I haven’t seen a doctor or been to hospital. Can I still claim injury compensation?


The outcome of making a claim for personal injury compensation often depends on whether or not you can help your solicitor present a strong claim. To give you the best possible chance of succeeding, your claim needs to be supported by the right kind of evidence that will enable you and your solicitor to prove liability and therefore obtain a settlement.

To provide this proof, any person who is injured in an accident that was not their fault will usually go to hospital or see their GP so that medical evidence can support a claim, but what if you haven’t yet been to your GP or seen a doctor to report your injury and get treatment?

First, could you still go to your GP?

If your injury symptoms are ongoing, it is not too late to attend your GP to discuss your injuries and get things recorded on your medical records. It is important that you advise your GP about the cause of the injuries so that this is also recorded.

If you have recovered from your injuries, there may be little point in attending your GP surgery as there will be nothing for your GP to see or examine that will enable them to confirm your injury. However, you never know – underlying signs may still be present to the trained eye so it’s always best to get a professional opinion and pay a visit to the doctor.

The role of medical records

Medical records are used to support a claim as they prove the extent of an injury. They will describe the injuries that a person has presented to their GP or hospital after an accident. They will also confirm what medical treatment the injured party has required, whether they have recovered or if treatment is ongoing.

The contents of medical records enable a solicitor to form an evaluation of how much a claimant’s settlement for their injuries ought to be. They will also be used during the claims process for an assessment of the claimant’s injuries. To enable this, someone making a claim for personal injury compensation will provide their solicitor legal authority to access their medical records and provide the same to a specialist medical expert to use during any medical assessments made in the process of pursuing their claim.

Claiming if you haven’t had any medical treatment

If you have not had any medical treatment for the injuries you have sustained, you can still make a claim for injury compensation. For obvious reasons, not having medical evidence to support your claim will make the prospects of succeeding a little harder, but not having had medical treatment doesn’t in itself mean that you cannot claim injury compensation. There may well be other ways of proving that you were in the accident, and that the injuries you claim to have suffered from could reasonably be linked to it.

If the details of your accident have been reported to the right people, entered in to an accident book or – in the case of a road traffic accident compensation claim – to a car insurance provider, there will at least be some evidence for your solicitor to work with. If you haven’t done this already, don’t worry, we can help you claim even if there is no existing record.

In addition, you may have had to take time off work as a result of the injury, in which case your employer may be able to provide some kind of evidence in support of this. You could also collect witness testimonies from people present at the time of your accident. If you were injured at work and are concerned about your relationship with your employer, have a read of your legal rights in this kind of situation.

Self medicating your injuries

Rightly or wrongly, many people who have suffered an injury that could form a claim for personal injury compensation choose to self-medicate. This is where people opt to use pain relief purchased from a pharmacy, or get a partner or friend to apply ointments or massage, for example. In the case of injuries such as whiplash, most people realise that the best medicine is time and rest and often don’t go to their GP as they think that there isn’t much that their doctor can do. Whilst this isn’t completely true, as doctors can refer people to physiotherapy or other treatment providers, there is little a GP or doctor can do to alleviate many soft tissue injuries.

One of the real benefits of claiming injury compensation is that it can help you get access to the right kind of rehabilitation treatments and therefore may help you to recover more quickly. Even if you have not seen your GP or been to a hospital to get treatment for an injury, we would advise that you still pursue your claim for injury compensation.

Seek professional advice to see if you can claim successfully

Seeing a doctor or visiting a hospital at the earliest opportunity is always the best bet, regardless of making a claim for injury compensation. However, don’t let the fact that you haven’t had any medical treatment stop you from contacting us to discuss your accident, injuries and the merits or otherwise of making a claim for injury compensation.

At Direct2Compensation, your enquiry will be met with a sympathetic ear and we can advise you how best to proceed. In most cases we’ll arrange for a specialist injury compensation solicitor to speak with you and give you advice about the strength or weakness of any claim you may wish to bring. We are experts in handling claims and may well be able to get compensation for you, even if you have self-medicated or not seen a medical professional.

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  1. Hi I had a fall a week today outside my apartment block and it was captured on camera to which I had the management to burn to a usb. I’ve really hurt my knee. I didn’t go to the doctor or hospital I applied ice and took paracetamol every day. I thought resting it would help it heal but it’s still painful so I’m asking is it worth claiming?

    • The lack of Hospital/Doctor attendance at this stage is not a problem as many people would opt to self medicate in the first few days/week or so after an accident whilst evaluating the severity of the injuries sustained.

      You ask whether or not it is worth making a claim. In terms of injuries, yes, it would appear that your injury is ‘bad’ enough to warrant that. However, before we can advise as to whether or not you can hold someone liable, we need to see know what caused you to fall? If you slipped on a substance and there were no warning signs, you can claim. If you tripped due to a disrepaired pavement or other tripping hazard, you can claim – but before we could advise on the claim, we would need to see photographs of whatever caused you to trip.

      Please send your CCTV footage and supporting photographs to us at: justice@direct2compensation.co.uk

  2. My friend crashed her car it hit another car and tipped over on to my side , I couldn’t get out but eventually got out through her window

    • As a passenger in a road traffic accident, you have a right to make a claim if you are injured in the accident. The claim will be made against the insurers of whichever vehicle is found to be the ‘fault’ party in the accident.

      To claim personal injury compensation after being injured in a car accident, we’ll need the vehicle registration details of the at fault party and the information about the location of the accident, date and time etc and details of your injuries.

      Please use the ‘start a claim’ page of our website to make further contact. We work with some great specialist road traffic accident Solicitors and can help you claim compensation on a No Win No Fee basis.

    • Hi, I was a passenger in a car accident where it was not our fault and have had hip and shoulder pain since. I’m 38 weeks pregnant so went to my midwife and the baby if fine. Is seeing the midwife enough evidence or does it need to be a doctor? As I’m pregnant I all ready know I can take little to know painkillers so thought the midwife was the best place to check the baby was ok. Also as I’m on maternity leave so I wont have “loss of earnings” as it were so is there any point in claiming?

      • There is absolutely a worthy reason and point in claiming compensation. Given your current situation, if you have ongoing back/shoulder/hip pain post delivery of the baby, it will make an already demanding job (being a new Mother) even harder for you and that could well be reflected in your compensation.

        Please use the ‘start a claim’ page of our website to take this further.

  3. Today at work a customer reversed his van into me . It’s a 1 way system so he was totally at fault. It’s all on camera. I was only saved because I got my hand up just in time . I was hit that hard his back doors was dented. Causing bruised knuckle and a swollen hand. It’s all documented by security. I don’t want to go doctors for a bruised and swollen hand. They have all his details. What should I do now

    • As long as you have the drivers details (vehicle registration), you can pursue a claim for compensation with us and we can help you with this on a No Win No Fee basis if you use the ‘start a claim’ page of our website to make further contact with us.

      Whilst you don’t have to attend your GP or go to Hospital to pursue a claim, without having medical evidence of your injuries, it can make it harder to prove the extent of pain and injury.

      • It happened Saturday and apart from a swollen hand really i was OK. On Monday I felt a few more pains but today I went to work when to bottom of my neck and back started hurting. ( my job involves lifting) an my hand swelled up again. I’m not going work in morning I’m going to try see my GP. The security have his reg, details and company he works for . The security at the time was a 1st aid and saw the instant swelling

  4. I was at work on Friday and had an accident when I slipped in the changing room on the floor. I banged my head against the wall and was injured. I was given first aid at work and wrote in an accident book with also a photograph. My work sent me to the Hospital, but I didn’t go and returned to work the next day.

    I went to my GP on the Monday as I had started to feel pain my head. The GP saw me and noted my injuries, but today I have had to go to Hospital because I have been feeling bad. Can I claim or not?

    • Importantly, you have recorded your accident within the workplace accident book and you have also received medical treatment for your injuries. Whilst we are not Doctors, it would appear that you have symptoms of concussion, which would be expected after a heavy blow to the head as you have suffered. Therefore, the correct steps have been taken to allow you to further look in to making a claim for compensation. Please use the ‘start a claim’ page of our website or call us on 01225430285 so that we can help you with your claim.

      Of course, we need to understand more about your accident and why you slipped in order to further assess your prospects of succeeding with a claim for compensation, but as you were injured in a slipping accident, if we can identify that the floor of the changing room was slippery due to it being wet or a substance was upon it with no hazard warning sign, you are likely to succeed with a claim.

  5. About 6-8 weeks ago I was clearing out a joiners shop and I pulled an old door away from the side of the room like a have a million times before but some had put a thre part metal ladder on the false roof so the ladders swung round and smashed me right in the middle of the head. I went into the shop next door who. The shop belonged to but they just laughed.
    I had to. Go. Home slept for nearly two days had dioahhrea for 30 hour straight. Problem is I split up with my ex last. Lear so can not afford a single day off work I have only been driving not lifting anything but it started with my hips and the pain was keeping me awake all night but now I’m waking up screaming 2,3,4 times a night
    I already suffer with fybromygia
    I’m going to put of hours tomorrow night but it’s ruined my business
    Is there anything I can do?

    • There could be a claim for compensation to be made here. The positioning of the ladders was clearly hazardous with regards to the work you were doing. To have any chance of succeeding with a claim, there will need to be some evidence to demonstrate that the accident happened in the way you state. That could be witness statements or an accident book entry.

  6. Needed hospital due to diabetic illness ambulance came and took me and on way the back wheels fell off the ambulance. Had xray on chest while in hospital and came home and continued to use painkillers

    • If you were injured in a Road Traffic Accident whilst travelling as a passenger in an ambulance, you would have every right to make a claim for compensation for the physical and emotional injuries you sustained in the accident.

      You can start your claim with us by using the ‘start a claim’ option on our website.

  7. Work as a flt driver in a busy warehouse doing my job getting palates down a opu driver goes behind me hitting my left knee with his cages very painful suffer from bad arthritis in my knees put in the accident book also took statement from me and other person can not afford to take time off work do not get any sick pay am I entitled to any compensation not been to hospital or doctors yet

    • You may well have a valid claim for compensation after the injury you describe to your knee in this accident at work. It is good to see that the incident has been recorded within the accident book as this will help to provide evidence in the future should you opt to pursue a claim for compensation.

      It would be sensible to seek medical attention from your GP or Hospital regarding the knee injury so that the details of the injury are known. To start your claim, use the online option on our website or call us on 01225430285.

  8. Hi,i got injured at work some months ago,,I reported the matter to the company am working,i saw my gp,did medical records and sent to piab,now after two months and almost getting healed,my employee sent me to their insurance company doctor(ime),in discussion he realised I didn’t attend the physiotherapist,i told him,i am still in off work sick and still have time to see physiotherapy because my gp gave me some options including physiotherapy..massage at home and light exercises..we did his report and he kept talking about that I should see the physiotherapy as soon as possible!am going to see my gp again next week!Can this affect my case because of physiotherapy only? thanks

    • The lack of physiotherapy attendance should not cause any material damage to any claim you are, or will be making. The key thing is that your accident was reported and you have received medical treatment and been advised by your GP.

  9. I was involved in a car accident in a supermarket car park. I was parked in a bay and another car drive into the front of my car. I was shaken up and thought I was ok but have been having back pain that won’t go away. The accident was 2 weeks ago. Would I have a claim

    • It is not uncommon for soft tissue injuries – such as those caused in road traffic collisions – including whiplash and muscle spasms in the back to not become apparent for a few days after the event. As such, to hear that you initially though that you had escaped the car accident unscathed and now realise that you have actually suffered injury is not a surprise.

      To pursue your claim, you’ll need to have the vehicle details (registration numbers) and it would be wise to attend your GP at the earliest opportunity to discuss the back pain you are suffering with. Make sure that your GP is aware that you initially felt ok, but have started noticing worsening pain that you’ve tried to self-medicate so that these details are noted on your records.

      To start your claim, please call us on 01225430285 or use the ‘start a claim’ page of our website to get the ball rolling.

  10. Hi,

    I had a car accident in which I was not at fault, I suffered what I believed to be whiplash but two weeks later I am free from pain. I have been told by my solicitor I no longer have a case and they have now closed down my claim,
    . Is this correct? Regards
    Julian Addis

    • It would appear that you have managed to avoid serious injury in the car accident you mention – which is clearly a good thing.

      In a claim for personal injury compensation, the claimant must be able to demonstrate that their injury is sufficiently severe to warrant instructing a specialist personal injury Solicitor to act on a No Win No Fee basis. Whilst there is no prescribed length of time that an injury must be present to become sufficiently severe, one would normally expect someone to suffer from pain or discomfort for a period of 4 weeks or more.

      As you appear to have recovered after 2 weeks, it may well be that you are not sufficiently seriously injured and that your Solicitor could not act for you.

  11. I was working at Tesco around 14 months ago, someone went into the back of me on a fortlift truck (their fault) . I suffered with a minor back injury and was sent home from work. I did not receive medical attention but incident was wrote in the accident book. Could I still make a claim?

    • Yes, you could still seek to pursue a claim. The lack of medical evidence to support your claim could be a problem, so it would be wise to see your GP regarding any ongoing symptoms – if they are still present – and make sure that they are aware that the injury was caused in an accident at work 14 months ago.

  12. I was involved in an accident 12 months ago that was non fault I still have an open personal injury claim. Two weeks ago another drive hit the rear end of my car. Symptoms seemed to have worsened. Is it worth Persuing or will it affect my current claim?

    • It would not effect your current claim to make a further claim for the 2nd accident. However, you would have to disclose the first incident and injury in the 2nd claim as you would only be able to claim for the exacerbation of the injuries sustained (of course, any new injuries that were not previously present could form part of the claim).

  13. Hi. I was leaving my sisters new home last Saturday evening, and when I stepped off the curb to get to my car I fell down a pothole/dip in the road and badly grazed my knee and it’s still hurting now 5 days later. I couldn’t see the dip as the shadow from the car was covering it. I have photos of it: Do you think I have a claim please? And should I go to seek medical advice to help with my claim? I have just been taking pain killers but it’s not improving.
    Thank you

    • You should certainly seek medical attention regarding your injury as should a claim then follow, you’ll need medical evidence to support your claim for compensation.

      Whether or not you have a valid claim for tripping accident compensation will depend on the nature of the pothole and cause of your fall. To this end, it would help if we could view your photographs and consider whether or not the pothole will lead to a valid claim for tripping accident compensation. Please forward your photographs to us at justice@direct2compensation.co.uk making mention of your comment on our website, in order that we can review the same and advise you in more detail.

    • Yes, if you have attended a Hospital it would not matter whether or not you have a GP. If you have been injured and wish to make a claim, please contact us to take this further.

  14. I was hit by a car on predestian crossing November 2018 have minor injuries from the accident, I attended hospital on day it happened can I still make a cliam

    • You are entitled to make a claim for personal injury compensation with regards to the injuries and losses you incurred as a result of the accident in November 2018. UK law allows you a period of 3 years from the date of the accident to make a claim, so you are well inside the legal claim period.

      To pursue your claim, you’ll need the vehicle registration details. If the vehicle didn’t stop and you don’t know who the driver was, as long as you reported the accident to the Police, you’ll be able to make a claim.

      Please call us on 01225430285 so that we can help you pursue your claim for compensation. Alternatively, please use the ‘start a claim’ page of our website to make your claim.

  15. I was in a hit a run accident Monday, I haven’t seen a doctor yet because yesterday I received a call that my father had passed away. I had to drop everything and be with my family. I woke up today and it has been hard to move my neck and my lower back , and I’ve had a constant headache. Is it to late to file a claim?

    • No, it is not too late to pursue a claim for compensation. UK Law allows those injured by hit and run drivers the right to pursue a claim via the Motor Insurers Bureau ‘untraced driver’ scheme. Any claim must be made within 3 years, but it is always wise to make the claim at the earliest opportunity. You should make sure that the details of the hit and run accident are reported to the Police and your own vehicle insurers (if you were in a car at the time) and then contact us so that we can hand your claim to one of our specialist Solicitors to pursue for you on a No Win No Fee basis.

  16. I was in a rear end accident in April 2018. As a result, my neck and back are progressively getting worse. I thought I was sleeping wrong or using the wrong pillow. I just thought it would get better. I’m seeing my doctor this week. If it turns out I have a herniated disc (Which is what I’m afraid of) would I have a personal injury claim?

    • As you were involved in a road traffic accident where your vehicle was hit from behind, it is likely that the impact of the collision would have caused you injury. Whilst the injury you sustained may have initially felt minor and Of course, the force of the collision will be relevant and it would need to have been a relatively big impact to cause a serious injury such as a herniated disc. That said, whatever diagnosis your Doctor makes regarding the injury you have sustained in the road traffic collision in April 2018, you can certainly pursue a claim for compensation.

      It is important that you make sure that you ask the GP to link your injury back to the car accident and if you have not suffered any other physical trauma in the period between then and now, it should not be difficult for your GP to make that connection.

      To pursue a claim for personal injury compensation after being injured in a road traffic accident, you simply need to be the non-fault party (which if you were hit from behind should be easy to demonstrate) and the vehicle registration details of the cars involved. To start your claim for personal injury compensation with us, simply call us on 01225430285 or if you prefer, use the ‘start a claim’ page of our website to get the ball rolling.

  17. I had an electric shock from a welder at work (270 volts) the earth cable was live (in theory, this is impossible). The accident has been recorded in the accident book and the welding set checked and proven to have been improperly maintained, I have seen a doctor and am ok in health form but still have muscle aches and pains. Is this something I could claim for.
    Kind regards,

    • Injuries associated with electric shock incidents can cause ongoing symptoms and discomfort. Given the scenario you have described, I am of the view that you have a valid claim for compensation with strong prospects of success. The fact that the welding equipment has been examined and found to have been improperly maintained indicates employer negligence and is likely to enable you to succeed with a claim for compensation.

      Please call us on 01225430285 or use the ‘start a claim’ page of our website to take this matter further.

  18. I was slightly injured in a collision in the hospital car park, I was pregnant with twins and the steering wheel connected with my stomach on impact. I was admitted to hospital the same day for an emergency C section but this had nothing to do with the collision. My stomach was sore from the impact of the steering wheel. I also have a lower back problem that I am getting treatment for but not sure if this was because of the impact. The other driver was at fault and admitted full liability.

    • We would be very happy to investigate a possible claim for compensation for you. If you were the non-fault party, it is likely that your lower back pain can be attributed to the collision and could be claimed for. If you would like to take this further with us, please use the ‘start a claim’ page of our site and we’ll call you to discuss this further with you.

  19. I fell on the ice a week ago at my daughters school just inside the gates there was no grit or signs and i injured my left knee went to a&e last Thursday just gone and told it was fractured altho the Dr said he can’t be sure so to treat it as fractured been told to rest as much as possible not use it etc but feel if I was to make a claim I want get very far as no confirmed injury what shall I do now?

    • After seeing medical attention, the first thing you should do after an accident is to make sure that the details of the accident are reported to the relevant authority. In this case, you should advise the school office and ask that they record the details of the accident. Importantly, you should make mention of the lack of any grit and warning signs.

      We would be happy to help you further and look in to the prospects of your claim on a No Win No Fee basis if you would like to do so.

  20. I was at a neighbors house and they was cutting a tree down that fell down and hit me on the top of my head knocking me to the ground… However I didn’t seek medical attention but I still wish to seek injury compensation… Is that possible

  21. Hello, my name is Daniel Cooper and I had a work accident 4 months ago, I work in a busy aluminium foundry and got burned at the back of my neck. I was filling up a metall pot with scrap metal and then suddenly it spitted all over me. I was wearing my ppe, but that didn’t covered my neck. I didn’t went to my gp. But I took pictures of the wound . The accident was treated by a first aider and is written in the accident book. Do I’ve got a chance to claim this accident?


    Daniel Cooper

    • Given your description of the incident, you may well have a valid claim for personal injury compensation. Although you were wearing the required PPE, it is possible that the PPE provided was not sufficient and this could be seen as employer negligence.

  22. Hi basically I was walking home and used a public cut-through. Like a big ally kind of thing. It’s quite dark ect. When I fell over a black metal fence that’s laying on the floor covered in leaves and overgrowth causing me to badly cut my thumb and graze my hands and knees. It’s been a few 12 or so days and my thumb still throbs so went doctors but cuts mainly healed so they just suggested a&e. Thumb possibly injured thruther..but no time tonight as children. Do I have a claim

    • Do you have any photographs of the alleyway and fence obscured by leaves etc (taken in daylight) that you could send to us so that we can advise you as to whether or not you have a valid claim for tripping accident compensation? Please email any relevant photographs to us along with your contact telephone number to: justice@direct2compensation.co.uk so that we can view them and then call you to discuss this matter in more detail.

      We look forward to hearing from you.

  23. I was a patient in saint James hosptail in Ireland last year , when another patient punch me in the head for no reason , I had a withness , Racheal the police was call to the hosptail , and took a statement from me , the hosptail put the patron on the next plane to Brunel , I had a head injury was sick lots of time , I still have nightmares , I was in hosptail because I had bipolar I had a withness to say what happen , seen my head injury I keep forgetting things and get lots of headache ,

    • Whether or not you can pursue a claim for compensation will depend on whether or not any regulations or laws regarding safety have been breached. As you were injured in Ireland, you will need to speak to a specialist personal injury lawyer working in the Irish legal system.

  24. Hi I had an accident yesterday on the DLR railway the train jolted the floor was wet and I slipped over and wacked my head on the train door. The DLR guy took all the details and paramedics came but they said if I went to the hospital they wouldnt do anything. Today though I feel dizzy and really in pain with my ribs leg etc i spoke to my gp who said i have concussion whiplash etc. Do I still need to go to hospital or can I claim without a hospital report

    • If you have been to the GP, you do not need to also then attend a Hospital as the required medical evidence needed to support any claim for compensation will already be in place – supported by an Ambulance service report that would confirm attendance with you at the scene. It is good that the details of your accident were recorded by a DLR representative as this strengthens the evidence that would be needed to give you any chance of success with a claim.

      As the floor was wet and the wet caused you to slip, you may have a valid claim for compensation. We would like to investigate this further for you and invite you to use the ‘start a claim’ page on our website or call us on 01225430285.

  25. I live in arkansas i was in auto accident in june in michigan went to emerengcy room for back and neck pain i was off work for three weeks insurance company is not wanting to pay my 2300 loss of wages the driver had full coverrage this insurance company everest national has lots of complaints from michigan auto attorneys that there denying almost every pip claim and thats not complying with michigan no fault law

    • It is interesting to see how things work in other legal jurisdictions. In the UK, which is where Direct2Compensation operates, any successful claim for personal injury compensation will enable the claimant to also recover their lost income and incurred costs caused by the accident on top of any settlement awarded for personal injury.

  26. I was in a car crash last week where a man crashed into the side of my car where my airbags came out. I was so shuck over it and stressed of ringing insurance companies and I thought my constant headache and shoulder pain was from the stress and shock of losing my car, is it too late to seek medical attention and do I have a claim?

    • It is definitely not too late to seek medical attention for the injuries cause to you and you can certainly still make a claim. We would be very happy to help you pursue your claim even before you seek medical attention. It is not uncommon for people to self-medicate in the first week or two after an accident in the hope that symptoms will ease.

      We work with expert specialist Road Traffic Accident compensation Solicitors and can ensure that you get the very best chance of succeeding with your claim. Please call us on 01225430285 or use the ‘start a claim’ option of our website to get in touch.

  27. Hi there Ian

    I popped into Sainsbury’s to do some shopping & slipped on some oil that had been left on the shop floor & fell to the floor landing on both my knees! I am 26 weeks pregnant so was seriously worried about the baby. I had my other two children with me & we were all a bit shocked and concerned. One of the workers saw me fall & immediately rushed over to help me to stand up & get me to a seat as I could barely walk & was extremely shook up. I left the store and after filling out a incident report form I made my way home to put some ice on my knees. Unfortunately since the accident I have suffered with terrible back pain & abdominal pain as well as knee pain that seems to be getting worse! I had to go to the hospital the next day just to get checked over & luckily everything is okay with the baby thank goodness but I’m still worried about the pain everywhere else. Could I make a injury claim?

    • You can certainly claim for the injuries you sustained in this slipping accident. It is good to read that an incident report was completed within Sainsbury’s at the time of the accident.

      Please email your phone number to me – ian@direct2compensation.co.uk and i’ll call you to discuss how we can help and explain the No Win No Fee claims process to you.

  28. My son was In a minor traffic accident with his dad, the solicitor is insisting on having his medical records but he didn’t attend the gp, why are they so adamant they need his medical history?
    Thank you

    • They may require the medical records in order to prove that your Son was not already receiving medical treatment for any injury or damage that may be relevant to his claim.

  29. I tripped on a pothole pavement and cut my knees and hands. I did not go to the doctors as they healed within a week and I self medicated. I have photos of the injury, pot hole and witnesses. I’ve contacted the council who deny liability. Can a lodge a claim form without medical evidence?

    • You can make a claim without having had any medical treatment. However, in your case if the injuries have healed within a week, you may not have sufficient damages to enable a claim.

    • Hi there. I had an accident at work almost two years ago digging footings. I slipped a disc in my spine and now have a bulging disc that contacts my nerves going down my left leg. This has made me unable to work and am now registered disabled. I have opened a case with a Solicitor and they have obtained my medical records. In which the Doctor I saw (on the day of the accident) hasn’t noted it was an accident at work but just mentioned I was digging. So due to this my Solicitor is no longer happy to continue my claim. This has caused me tremendous distress and I feel this is very very unjust. My employer at the time also does not admit liability and did not record the accident in an accident book. Please can you give me advice on the matter.

      • To succeed with any claim for personal injury compensation it is important to have the right evidence available to support the claim and force a defendant to have to admit liability. In your case, your employer has not recorded the details of your injury at work within their accident book. Of course, they should have done that but as they have not, it can then be harder to prove that an accident happened whilst working for the employer. In your case, it would therefore make sense that your Solicitor was hoping to see a note from a Doctor confirming you had been injured at work as this would have provided further evidence. Given the time that has lapsed between your injury and now, it would not be possible to make an accident book record, but you could prove your injury happened at work if you could provide a witness statement confirming the same. Is that possible?

  30. I have been waiting for TUI to compensate me for an accident that happened in hotel grounds in October 2017, where a trail of cooking oil was spilt by worker outside reception area, I have been assigned a claim handler, who I’ve never been able to speak to, even though I was told in writing that I would have a direct line for, I am still waiting and am now taking them to court through Money Claim Online, I’m really unsure if I’m just wasting my time and money, as I have a report from rep, but was advised by the reception at hotel that doctor would only come out and see me if I was bleeding, I had banged my head badly but was not bleeding. Do I have a strong enough case?

    • It would appear that you have a valid claim against TUI in this matter as they would have a vicarious liability for any negligent actions within the accommodation that they had placed you in.

      As with all matters relating to a claim for compensation, you may find that you get better results by instructing a specialist Personal Injury Solicitor to act for you. To that end, it may be worthwhile making further contact with us if you would like to speak to a specialist Solicitor regarding your situation. They would be able to offer some advice and if they felt it the right thing to do so, take on your claim on a No Win No Fee basis.

  31. I was walking in my local town and stepped on a loose paving slab, it caused me to twist my ankle and I fell forward heavily. I managed to protect myself from hitting my head as I put my hands out. I went to the hospital with ankle pain, had an X-ray but need to go back after swelling subsides. Few days after my neck and shoulders were painful along with mild knee discomfort. I didn’t log the neck and shoulder and knee pain when in hospital due to my ankle being very painful. My son has photos and video of the loose slab and Iv now got cctv footage from 2 shops of my fall. With regards to my neck shoulder knee pain do these need to be logged to make a claim? Can I only claim for the ankle? Or will I be able to claim for every pain Iv sustained even though only ankle was logged in hospital? Thanks

    • It is not uncommon for some symptoms to develop 48-72 hours post accident, especially soft tissue injuries such as those you describe to your neck and shoulders. Clearly, when you fell your ankle injury was immediately apparent and obvious and it is understandable that you would have been completely focused on that when discussing the incident with Hospital staff. With regards to the upper body injuries that have since developed, it is likely to be ‘whiplash’ related given the mechanics of your fall. You should of course make a GP appointment to discuss these symptoms and ensure that you advise your GP that they developed as a result of your fall.

      It is good that you have photographs and video of the loose paving slab as that could provide important evidence to support any claim that may follow. We would certainly like to view these images and video footage and assist you to pursue a claim for tripping accident compensation.

  32. Me and my two children were passangers in a car accident on 28/02/18.I had my children checked by a doctor at our local walkin centre.We suffered days later with bad backs,necks and headaches for a while.I am still having problems with back pain.We used pain relief from the pharmacy and rest to recover.Ive havnt been complaining to gp about my back and choose to get on with it.I did put a claim in with a solicitors on the day but im having a few issues with them.What can I do about my claim?

    • If you are unhappy with your current Solicitors, you do have the right to switch your claim to a new specialist Solicitor with the expertise you need. However, before you do so, you should exhaust all other avenues with your existing Solicitor. To this end, you should make a formal complaint to them if you are not happy with them and allow them an opportunity to resolve your concerns. If they fail to do so, you should then contact us to so that we can look further in to this for you.

  33. If I am deemed to be at fault, even though I dispute this, can I still make a claim for soft tissue injuries from my own insurers?

    • If the insurers have found you to be 100% liable, you will not be able to recover any damages. However, if you are only partially liable – say 50%, you could pursue a claim for 50% of the damages.

  34. Hello, I was involved in a car accident 2 months ago (vehicle hit me from the left) and my vehicle is a total loss, write off. I am non-fault as the other party has admitted liability (letter received). I have made two visit’s to hospital and GP. I have had pain in my neck, the left side, and tingle aching left and have felt pins and needs/tingling sensation in my left hand from the little fingers to the middle. I also experienced left chest pain on the front and back on odd few occasions. My own insurance informed me to go to the other party that admitted fault because they are the same (umbrella company). I did so basely on their advice (I have never had a car accident). I currently feel the whole claim is mishandled. My GP has informed me that I have nerve impingement which the GP provided copy and I showed this to the physiotherapy and he says the insurance should refer me to the GP insurance. I am still experiencing behind neck pain today and left neck with a tingling sensation in my left hand. This also wakes me up in the middle of the night and I feel a heavy head like a headache across the forehead. Till now, I have heard nothing about the GP insuranace. Both companies (mine and the other) have been messing me around where they both say they are handling vehicle repair in the first instance.

    • You have clearly suffered nasty injuries in this accident with moderate to serious symptoms still present. With that and the admission of liability in mind, you should have no difficulty in obtaining a compensation settlement for the pain, discomfort and stress caused by the injuries sustained along with recovery of medical costs and any out of pocket expenses.

      It would appear that you are currently relying on the insurers to deal with the personal injury element of your claim as well as the vehicle damage. We would strongly recommend that you instruct a specialist independent personal injury Solicitor to act on a No Win No Fee basis and pursue your injury claim for you. At Direct2Compensation we have experts in road traffic accident personal injury compensation who can manage your claim without any bias or possible lack of independence and ensure that any claim that you make will be settled at the maximum and appropriate value for you.

      If you would like us to help you with your claim for personal injury compensation as a result of the injuries you sustained in this car accident, please call us on 01225430285.

  35. On July 31 2018 i slipped and fell on some ice cream at Smiths grocery store. The floor is cement so it was a hard fall. Im 64 yrs old, my knee hurts a lot and also continue having headaches. I haven’t been to a Doctor. The manager saw what happened and ran to help me up. Took me back to his office to fill out paper work, very concerned about my well being. I was very emotional. The insurance investigator kept telling me that she couldn’t get hold of the store video. So I contacted the store manager. All of a sudden she contacted me that she had the video. Its Oct 1 2018. Should I pursue the claim. Thank you. Maggie

    • Given the nature of your fall and the cause of your slipping accident, we would recommend that you do pursue a claim for compensation in this matter. We would also strongly advise you to instruct a specialist personal injury compensation Solicitor – such as Direct2Compensation as you need to have quality representation and good advice to ensure that your claim has the best prospect of succeeding in this matter.

      If you haven’t already instructed a specialist Solicitor to act for you, why not use our ‘start a claim’ page to allow us to help you pursue this claim?

  36. I was injured on an aircraft when someone pulled a bag out of the overhead lockers which fell onto my head. My head was knocked forward and for a few minutes I was unable to hear. I was concussed and had a stiff neck for the next 3 days but didn’t see a doctor. Do I have a claim? Angela

    • Sadly, I do not think you would succeed with a claim for compensation against the airline in this matter. Your injury was not caused by the actions of the airline, but by a careless passenger not taking appropriate care when removing their bag. As such, I can’t see how liability would attach to the airline.

  37. Good day On Friday I went to spar and the pole at the till point fell on my leg and I got hurt. I have not been to the doctors as i don’t have funds to go to one I have not been to work from Saturday up until today. Can you advise me on this matter please.

  38. Hi, I was involved in a car crash 3 days ago which wasn’t my fault and sustained bruising to my sternum and many other bruises to my body as a direct result of the crash (bruises where the seatbelt was etc)- as I didn’t think the doctors could do anything, I haven’t gone but do I need to go to the doctors in order for my visit to go on my records to provide evidence of the injuries sustained by the crash?

    • You do not ‘have’ to attend a GP or Hospital in order to pursue a claim for compensation after a car accident (or any other kind of accident) but as you may imagine, having your injuries professionally noted by a qualified medical practitioner will provide excellent evidence when it comes to settling a claim for personal injury compensation.

      In order to form a fair and appropriate value range for a compensation settlement, the full extent of any injuries must be demonstrable. Therefore, if you have medical records evidence to support your claim, it will help your Solicitor ensure that your claim value is appropriately taken in to account.

      It is not too late to attend the GP even though a few days may have passed since your accident and we would recommend that you make an appointment at the earliest opportunity.

      We would be very keen to speak with you to assist you with the pursuit of a claim for compensation in this matter. Please call us on 01225430285 so that we can answer any questions you may have and help you get your No Win No Fee claim started today.

  39. My partner had an accident at work around 2 months back. She was pulling a cage of milk when one of the wheels got caught and the cage fell on her and crushed her leg which left her with bad bruising up her shin and thigh and a sore knee. The problem is, although she took a couple of days off afterwards to heal, she never actually visited a doctor for her injuries and went back to work as she couldn’t afford to rest any longer than that. She has since been gettin sporadic pain behind her knee and is beginning to think it may be from the accident at work. There was an accident report filled out at the time and several witnesses who even helped lift the cage from on top of her. Is she eligible for compensation and would it affect her employment with this company?

    Thanks in advance,

    James Watson.

    • Your partner should make a Doctors appointment at the earliest opportunity. When seeing the GP it is important that she reports the cause of the injury and ongoing symptoms being the cage falling on her. It is good that an accident report book was completed and having witnesses will give her a good prospect of succeeding should she choose to make a claim for compensation.

      In this matter, a claim for compensation could succeed if it can be shown that there is an issue with the floor surface that is likely to cause cage wheels to be ‘jammed’ or caught up. With that in mind, we would like to know more about what happened and further advise about any possible claim for compensation.

      Many people have concerns about claiming against their employer and worry that by making a claim for compensation, they will lose their job. This is a myth as it is a legal right for any person injured in an accident that was not their fault to make a claim for compensation. In cases of accident at work compensation claims, any claim is made against the employers employer liability insurance and does not directly impact on the workplace.

      Please call us on 01225430285 or use our ‘start a claim’ page to make further contact regarding this matter.

  40. Hi I bent my fingers back at work picking up a gas cylinder. It was in July I didn’t go to doctors as I thought It would get better, it has not but no obvious signs of injury . I put it in the accident book but have since left the company .

    • The fact that you have since left the employer is irrelevant and would have no bearing on any future claim you were to make. It is good that the injuries you sustained at work were recorded in an accident book as that provides some evidence as to what happened. Clearly, it would be wise to go to the GP and have the ongoing symptoms reviewed and noted.

      If you think that the injury could have been avoided if the employer had taken some additional action – such as training, provision of gloves or other tools, then there is a possibility of making a claim for the injuries to your fingers.

      If you would like to discuss this matter with us to find out more, please call us on 01225430285.

  41. I had an accident at work involving getting my glove caught on a rotating metal bar on one of the machines. The other two machines at the workplace had protective plastic casing this one didn’t but that got changed the day after the accident. I sprained my wrist and had to go to the hospital to check for no further damage, this was 6 months ago, I visited my gp 3 months ago and earlier this week as pain at the gym and lifting still occurs. I have photos of the machine with no protective casing on and a copy of the accident book report. How strong is this claim?

    • This sounds like a very strong claim to me and something our specialist accident at work Solicitors would like to pursue with a strong prospect of succeeding.

      If you would like to make a claim for this accident at work, we would like to help – please call us on 01225430285 or use our ‘start a claim’ page so that we can call you.

  42. Hello,
    I was in a car crash three weeks ago which wasn’t the drivers fault I was in the passenger I didn’t go to the doctors as I was too scared of what they would say and if they could do much but I’m still suffering back pains now is they still chance of going to the doctors and explaining I suffer anxiety and I was taking paracetamol but the pain still isn’t going?

    • Self-medicating is acceptable in the first period post accident such as the initial 3-4 weeks as it is reasonable to hope the symptoms will ease and the use of over the counter medication such as ibuprofen to ease the pain is an acceptable way to reduce pain and discomfort. However, in the interests of any claim you should make a Doctors appointment to ensure that the details of your injuries are properly recorded and you could also discuss any anxiety or psychological injuries affected by the accident.

      We would be very happy to help you make a no win no fee claim for road traffic accident compensation. We have expert specialist Solicitors used to handling claims just like yours, so why not call us on 01225430285.

  43. Hi My husband was hit front driver side and spun on way to work ( last Sept 2017), car was a right off and the driver of the other vehicle ( delivery driver) admitted liability at scene. Hubby was happy to walk away , other drivers insurance covered car. Since then hubby collapsed in work in Jan taken from work in ambulance to emergency , no one knows reason ( putting it down to sudden vertigo which he never had before), and has developed neck pain, has had xrays and been to GP and been given pain killers and anti inflammatories but I’m convinced its from car crash. We have pics and all details etc…. should he seek legal advise? is it too late….

    • It is not too late to further investigate whether the ongoing health issues he is having post accident can be directly linked to the road traffic accident in September 2017 and this is something our specialist Road Traffic Accident Solicitors would gladly investigate for him.

      Either you or your Husband can call us on 01225430285 for further advice. The initial call would see us taking some basic information (vehicle registrations, location of accident and insurance ref if available) and then passing the details to the right specialist Solicitor who would then discuss the matter with you in greater detail and begin the process of seeking expert medical opinion.

  44. Hi, I’m seeking advice on making a claim. I was in an accident in school last year in my engineering classroom which the teacher was not present. I had injured my hand quite seriously with a pillar drill.
    Whilst changing the drill bit a colleague of mine had turned it on leading to my accident.
    I was treated by the school and didnt go to visit my doctor. I would like to know if I am still eligible to make a claim

    • Was your accident recorded within an accident book or incident reporting system at the school? If so, you could still look to pursue a claim. You can call us on 01225430285 to discuss this further.

  45. Hi, just wondering to get some advice. I had a Puva treatment for psoriasis on my palms and feet’s, which involves a UV light in hospital and it states it can get sunburn which is normal. Few weeks ago I mentioned to my nurse that after the treatment on my feets I was in pain as it was blisters and I could hardly walk so they stopped the treatment for few weeks and had a discussion with the doctor to continue on a lowest dose as it’s from beginning. Last Friday I had the lowest dose on my palms and feets and completely ruined my both hands so I needed to go to A&E the following morning. So I’m on sick leave at least for a week as they think it should clear within 7-10 days. Never experienced that sort of pain and as it’s on my both hands I hardly could even brush my hair. Thanks

    • The scenario you describe could give an indication of medical negligence. As such, have you considered making a claim?

  46. Hi. I was a passenger in an accident on the 25th June. Somebody in a company car pulled out on us and we went into the back of them. They admitted fault at the scene but are now denying it over insurance. It wasn’t a major crash but it did cause me some back pain, which I am still suffering now. I haven’t seen my doctor yet but will be going within this week or next. I didn’t originally go because I am in the early stages of pregnancy and didn’t want to cause any hassle for anybody if the back pain was due to pregnancy. The pain is still ongoing and quite severe now and I’m certain it’s not due to my pregnancy. Can I still make a claim from this accident or is it too late because I haven’t yet seen my doctor?


    • Yes, you can still make a claim for compensation. It would be wise to now go to the Doctors and advise them of the accident and what symptoms you’ve had since the incident.

      To pursue a claim in this case, we would need the vehicle registration details for both parties. If you would like our help with a No Win No Fee claim for compensation, please use our ‘start a claim’ page or call us on 01225430285.

  47. Hi a couple of weeks ago I was on the bus for our area and a light fitting fell off and hit me on the head. I reported it to the bus company who reported it to there insurance who are saying I need to take legal advice to take it further?

    • You did the right think in reporting the incident to the bus company. Making sure that the details of an accident are properly reported and recorded is a very important and helpful step in the process of claiming personal injury compensation.

      In your case, if you were injured by the falling light fitting, you could instruct us to help you make a claim against the insurers of the bus company to recover compensation for your injuries and any associated losses – a matter that we would pursue on a No Win No Fee basis for you.

      If you would like us to take this further for you, please use the ‘start a claim’ page of our site. One of our team will then contact you to talk you through the No Win No Fee claims process and get your claim started.

  48. We were out for dinner at a Carvery. My 3 year old tripped and fell (I am not 100% sure how it happened) and ended up with his tooth going through his lip. Waiting staff were watching and saw what happened, but when I asked them for help and a first aid kit none of them did anything to help and they simply told me to go in the bathroom to clean him up as they had no first aider here.

    Surely by law they should of had a first aid kit or someone to help? I cleaned the blood up and took him to hospital for treatment where had stitches in his lip.

    • As things stand, it would not be possible to pursue a claim against the Carvery as you cannot identify any hazard or defect that caused your Son to trip and fall. As such, it is not possible to prove negligence on the part of the restaurant and their insurers would simply point out that no defect or hazard has been identified.

      Moving on to the lack of 1st aid trained staff and a 1st aid kit, it is something you would expect to have available in such an establishment – particularly a restaurant where it is foreseeable that people could sustain laceration or burn injuries whilst working there.

  49. Hi

    Can you please advise what should I do after I fell in a drain hole. When I fell, half of my leg (up to the knee) was inside the drainer which is on the road. I was crossing the street to the car park where I work. There are no any zebra crossings or safe passage on that particular street.

    When I fell, a car just missed me and I was lucky because someone behind me ran and helped me to get out of the way. I was lucky as the driver saw me and managed to change direction to miss me.

    My knee and ankle were hurt and I had lots of bruises on my legs and the muscles an ligaments were injured. It is so painful, but after an X-ray, I found that nothing was broken.

  50. Hi, I have a badly bruised upper leg after a tripping accident and sustained soft tissue bruising in my wrist and ankle. Is it worth making a claim?

    • Soft tissue injuries are often assumed to be minor, but the evidence is that soft tissue injuries can often be worse than a bone fracture and are definitely serious enough to meet the injury severity criteria needed in a No Win No Fee claim for personal injury compensation.

      In your case, as you tripped over whether or not you would succeed with a claim will depend on whether or not you have a valid claim for tripping accident compensation and if the defect or hazard that caused you to trip breaches the statutory requirements faced by local government highways departments.

      We would be happy to pursue this further for you and invite you to make further contact with us so that we can help you make your claim for compensation.

  51. I went to the ER because of a shoulder injury that occurred from a bike accident – I fell from the bike. An ambulance took me to the ER and I then had to sit in waiting room for 4.5 hours and they had a shift change during that time. Suddenly, Security guards approached me and asked me to go outside to talk, but I said that I just wanted to see a Doctor so I refused. Then three big security guys showed up and slammed me to the floor – I was screaming in pain, but they cuffed me and took me out through the doors. The Security guys really hurt my shoulder and seemed to be picking me up to intentional hurt me. They called the Police and said they wanted me charged with trespassing. The Police said they can’t do that cause I was seeking medical treatment and they ended up taken me to another Hospital where they found I had a Grade 3 ac shoulder separation. I’m seeking a lawyer can you help?

    • In the UK, such action by the Hospital security staff would most likely be seen as criminal assault. Did you speak to the Police to see what their view was of the way you were treated?

      In UK law, if you are injured as the result of a criminal assault, you can seek to make a claim through the Criminal Injuries Compensation Authority, which is a tax payer funded government scheme that provides a route to compensation for those injured by assault. There could also be an option to sue the Health Authority responsible for the Hospital with regards to professional negligence by their security.

  52. Hi whilst staying at a UK holiday park chalet style apartment with big heavy patio sliding doors, we had just arrived I put my 9month old lay on the floor to play with his toys safely whilst I was unpacking his things into a cupboard, my daughter has gone to leave the chalet she has slid the door a few inches when she shouted me to say the door was stuck IV turnerld and looked and the door was off at the top, Iv immediately screamed and ran for my son,and as IV swooshed him to one side out of the way the door has fell and hit my head and trapped my hand my daughters hand also got trapped and injured, my son managed to get away with just a bruise on his knee where he his oxygen regulated when I swooshed him out of harm’s way if I would have been a second longer he would have no doubt in my mind been crushed to death, I have pictures, the maintenance man who came to fit it said the runner had gone on the bottom and replaced it.. do we have a claim?

    • We should definitely place the details of this accident to our specialist Solicitors. We couldn’t at this stage state for certain whether or not you would succeed with your claims, but it is clear that there is sufficient information within your description of the incident to warrant making a claim for compensation – both for yourself and your daughter. It sounds as if your Son was extremely fortunate and managed to avoid injury.

      To successfully defend this claim, the holiday company will have to demonstrate that they carry out adequate maintenance inspections to each chalet and that the doors and sliding mechanisms of the chalet in which you were injured (particularly the door that caused your injury) had been recently checked and inspected. It is unlikely that they will be able to defend such a claim.

      We would very much like to put your claims to our Solicitors and allow them to advise you and pursue your claims on a No Win No Fee basis. We need a few minutes on the telephone with you in order to obtain the initial basic information and as such, we invite you to either call us on 01225430285 or if you prefer, send us your details by way of an online claim enquiry and one of our team will call you and help you get the ball rolling.

  53. Hello, Mother had a fall on ice at a supermarket and had minor knee and buttock injuries. Said supermarket has accepted liability and their insurers would like her to attend a independent medical as well as allow consent for medical records. Mother does not wish to be poked an prodded by someone she does not know and does not wish to give consent to accessing her medical notes. Where do I go from her to help with her claim?

    • The reason that the insurers dealing with this claim have requested that she provides medical records and has an assessment is to enable them to make sure that your Mother is not attempting to claim for a pre-existing condition and in order that they can form a proper valuation of the injury and subsequent settlement offer.

      Your Mother needs to appreciate that she will not be ‘poked’ or ‘prodded’ but will see a specialist Doctor, usually a GP with expertise in the area relevant to her injury who will see her, with sight of her medical records. The specialist Doctor will discuss the accident, the initial symptoms and ongoing discomfort or pain and will carry out a brief assessment of your Mother – mostly with regards to the mobility and stability of the affected areas – and then write a report for the Insurers that will contain a confirmation of the injuries sustained, whether or not a full recovery has been made and if not, whether a full recovery will be made in time.

      It is from this vital medical evidence that a fair valuation can be reached on the claim. If your Mother refuses to attend such a medical, the insurers will most likely offer an extremely low settlement and your Mother would have no grounds to demand more.

      This issue is one of the main reasons why you should hire a personal injury Solicitor to represent you during a claim. A specialist Solicitor would have been able to discuss this with your Mother and give her the understanding and confidence to trust in the claims process and attend any medical.

  54. I was in a car accident this morning and suffered with back pain straight away, however I haven’t been to the drs. If I go tomorrow or later on in the week will I still be able to make a claim? The pain has got worse as the day has gone on.

    • You can certainly make a claim for car accident compensation with us, even if you do not go to the Doctors immediately or within the first few days. It is common for people who have been in a car accident to not immediately go to the Doctors or a Hospital for a variety of reasons including shock or the loss of use of their vehicle due to the damage caused in the accident. Many people who are injured in a car accident notice immediate discomfort but want to give themselves a little time to see whether their pains increase or begin to subside. Of course, if serious injuries are obviously present, medical treatment will be sought urgently, but with soft tissue injuries such as whiplash and those commonly sustained in a road traffic accident, the symptoms and discomfort often begin to show a few hours after the incident. Sadly there is no magic pill or cream that will remove the symptoms of back pain or whiplash caused in a car accident but it is important to make sure that you do see your GP and get your injuries recorded and assessed by a medical professional.

      The most important thing to do is to make sure that you have a full record of the details of any vehicles involved – particularly the registration numbers of the cars, the location of the accident and date and time of the collision. This information is vital evidence that will support your claim for compensation.

      In any event, you should contact us immediately regardless of whether or not you have yet seen your GP as we can start the claims process now and update your medical condition at a later stage.


    • Unfortunately, the strict law of limitation only allows a maximum period of 3 years from the date of an accident or 3 years from the date of diagnosis of a work related health condition in which you can make a claim for compensation.

      With this in mind, we believe you are statute barred and therefore unable to take any action against your former employer.

  56. Hello my name is hazel Smith I was going with a family member/ friend and my son to the grocery store on 10/29/2017 in the process of going we get into an accident, she was in the right & the person was in the wrong .not thinking at the time in a panic son suffered a wound across his forehead & I’ve been having migraines but haven’t been to Dr. There’s a police report stating my son injuries plus they were under the same insurance company how can I go by filing a claim? Or can I file a claim?

    • It is often the case that someone will self-medicate for a while after an accident, especially a car accident where there is no obvious immediate trauma. In your case, it would be wise to now seek the attention of your Doctor and discuss your headaches and the recent road traffic collision with them.
      You can certainly file a claim for car accident compensation and should seek the services of a specialist Solicitor like Direct2Compensation to act for you.

  57. I have been involved in a bus accident which colided with a car but carried on driving and picking up speed and going to oncoming lane and hitting other cars and not trying to stop causing everyone to think it was a terror attack and press the emergency button to jump off but the buttons did not work during this i hurt my knee and my neck but it isnt severe pain it is pain that i can sleep off with couple paracetamol but istill feel traumatised from the even and there is video footage of the bus hitting cars and carrying on driving and i have proof that i was in the bus even tho i ddnt sustain critical damage can i still claim?

    • You can certainly make a claim compensation for bus and coach accidents and we have expert staff here ready to help you do just that. I would strongly recommend that you contact us as soon as possible so that we can take the basic information needed and then pass the matter to one of our specialist Solicitors to act for you.

      It would be wise to see your GP in order to get the injury to your knee and the damage to your neck checked and recorded as this will give you important medical evidence to support your claim later on during the claims process.

  58. I had an accident in February but because of commitments I had I couldn’t actually go to the doctor’s til a week later. I sustained neck and shoulder injury and also my thumb on my left-hand was jarred in the steering wheel. I consulted my niece who is a nurse and she told me to put ice in a towel and put it on my hand and also take ibuprofen and buy a support which I did when I went to the doctor’s my hand wasn’t hurting as much as in the beginning but I still had the hand support on it I told him I had been self medicating and he told me to continue with this however he only recorded the injury to my neck and shoulder. Again I went away on holiday and this was ruined as I couldn’t use my left hand and do the things we had planned on return I went to see a physiotherapist who thought they may have been a hairline fracture to my hand sent me back to my doctor’s and asked for an x-ray I have since had acupuncture and injections to my hand I have consulted a solicitor and he told me as there is a break in between going to the doctor initially and then seeing the physiotherapist and the lack of mention by my doctor initially he tells me I will not be able to claim for the hand injury can you please advise thank you

    • Medical evidence is vital in a claim for personal injury compensation in terms of being able to ensure that a full and fair settlement valuation is reached when the claim is finally settled. Medical evidence in the form of Doctors records and details of any treatments will be used in conjunction with a medical experts report and it is from this that the extent of the injury element of the settlement value will be reached.

      The lack of any record on your medical notes relating to the thumb/hand injury could well cause you difficulty in demonstrating that any injury you had with regards to that part of your body is linked to the accident in February. As you can probably imagine, a defendant insurer will immediately pick up on the fact that you didn’t present with any hand injury problems (in terms of medical notes) at the time of your first Doctors appointment and that it was only a while later and after a Holiday. Rightly or wrongly, the defendant insurer will likely allege that the thumb/hand injury was caused at a different time.

      With this in mind, it maybe worth returning to see your Doctor to explain the situation and see if they can remember offering you the verbal advice to continue with your self-medication of the injury. If they do and are willing to state the same, then that could open up your access to claiming damages for the thumb injury as well as the neck and shoulder damage.

      Your Solicitor can also seek to put forward an offer to settle the thumb/wrist injury without any medical evidence alongside settling your claim for the shoulder and neck injuries on the basis of a medical report.

  59. Hi,

    I slipped down wet stairs at work not long ago, whilst the cleaner was cleaning and he was the only one who saw my fall and was in shock as it was pretty nasty. When I slipped, I immediately got up as I was in shock, embarrassed and didn’t think I was too injured and then proceeded to start my shift.

    I did notify my manager as soon as possible but as I was still in shock, I wasn’t able to explain what happened properly and this was overlooked and not recorded as an accident.

    2 hours into my shift and I begin to feel immense pain in my neck, lower back, elbow and upper body and have bruises on my hand. I then notify another floor manager of what had happened and that I need to seek medical help asap. She then notified the manager that I reported it to first and he lodged it in the accident book, that I signed.

    From what I recall I don’t remember seeing a ‘caution’ sign as i was going down the stairs (before my accident) as I’m not exactly looking to slip when I go to work. However as I went up the stairs (after my accident) I noticed it then.

    The same day I went to my GP who stated it was soft tissue injury and has given me pain killers and also told me to rest.

    My manager looked at CCTV, but where I fell has no CCTV cover and my only witness is the cleaner.

    Do I have a claim for injury?

    • There is certainly sufficient in your description of your slipping accident to give rise to pursuing a claim for compensation against the employer.

      In an ideal world, you would have reported the accident immediately and noted the lack of hazard signs, but clearly, when you fall heavily and are embarrassed and in pain, you don’t always think straight.

      We would be happy to pursue this claim further for you and see what defence your employer and their insurers can mount. Please send your contact number to us via email to justice@direct2compensation.co.uk fill in a contact request on our website or call us on 01225430285 so that we can help you further.

  60. Hi i was standing waiting to cross the road standing on the pavement when a transit van mounted the pavement and ran right over my foot I also hit my head and chin on the side of the van and received some bruising to my chin and cuts to both my hands I received hospital treatment for my injuries the tendons on my foot my were was badly swollen I now using crutches with difficulty and I’ve been told to rest it for 2-3 weeks so the swelling can go down.

    • David

      The road traffic accident you mention sounds very nasty and given that you were a pedestrian injured by a van hitting you whilst on the pavement, I would anticipate that any claim you wished to make for compensation would have strong prospects of success.

      If you have the details of the vehicle that hit you, our specialist Solicitors can run a standard No Win No Fee claim for you via the insurance portal and pursue the insurers of said van. If you do not know the details of the vehicle – if it was a hit and run for example – we can still assist with a No Win No Fee claim. This would however be pursued via the Motor Insurers Bureau uninsured or untraced driver claims scheme.

      Your injuries sound painful and the value of your claim would certainly make it worthwhile you pursuing this further. Please send me your phone number by email to ian@direct2compensation.co.uk and I’ll call you to get things moving for you. You would pay nothing whatsoever should your claim fail and you’d stand to benefit from a considerable compensation settlement if you were to succeed.

      I look forward to hearing from you.

  61. My name if Felicity I had an injury while I was giving birth. The hospital has hidden my patient file. What can I do?

    • Felicity

      I am sorry to hear of your situation. In the UK, patients have a legal right to access their hospital/medical records and this can be enforced legally if the patient is denied access.

      If you think that the injury you sustained was by way of negligence rather than just an unfortunate natural incident, you could investigate your prospects of a clinical negligence claim. Clinical Negligence is a very specialised area of personal injury law and as such, I would recommend that you seek the assistance of a specialist in this area if you wish to take such an enquiry further.

  62. Myself and my partner were involved in a car accident on Friday 2nd June, we were hit from behind by a 4×4 whilst in traffic, the driver stopped and admitted liability straight away, he has asked that we deal with the damage to the car privately which we are in the process of giving him the chance to pay for this before we go through the insurance.

    immediately after the incident myself and my partner felt pain in our necks and suffered headaches for the rest of the day. Since the incident we have both has sore backs/ necks, we have been taking pain killers for this.

    Can we make a claim ?

    • Thank you for your question. This is a nice and easy one to answer in that yes, you are both fully entitled to pursue a claim for compensation as a result of the injuries you sustained in the car accident last Friday.

      It does not matter (at this stage) if you have not yet seen a GP or been to an NHS clinic for treatment regarding the injuries, but it would be a good idea to present for medical treatment at some stage. Of course, the only way you can pursue a claim for injury compensation for the symptoms you describe (which sounds like typical road traffic accident soft tissue injuries such as whiplash etc) would be by instructing a No Win No Fee solicitor to act for you. This would see you having to pursue a claim against the 3rd party drivers insurance.

      I appreciate that you are allowing the 3rd party driver the chance to pay for your vehicle damage personally, most likely as they wish to protect their No Claims Bonus or Insurance Premiums. Of course, if you opt to pursue a claim for the injuries their insurers will be aware and as such, his desire to pay for your vehicle repairs may be reduced.

      That said, there is no need for you to place concerns as to his situation ahead of your own needs or injuries. Claiming compensation for injuries sustained in a car accident can assist in more ways than simply receiving a financial settlement for the injuries or losses sustained. If you win your claim (and on the basis of what you have said, there is every chance that you would succeed), you can claim compensation for the injuries, recover any costs or expenses and also look to access rehabilitation therapies (physiotherapy, osteopathy etc) at the cost of the 3rd party and this has been proven to greatly increase recovery times.

      We’d love to assist you with a claim for compensation and have some of the best Road Traffic Accident compensation solicitors working for our clients. Please email your contact number to me so that I can call you. I’m more than happy to explain how we can help you, make sure you can better understand your rights and how the claims process works.

      Please forward your number to me in confidence to: ian@direct2compensation.co.uk

      I look forward to hearing from you.

      Yours sincerely

      Ian Morris

  63. Hi,
    Last year I was on a bus on my way to work,I was sat at front of the bus where the single seat is with the glass it had been raining most of that morning and previous night so roads were a little slippy the driver had drove towards some traffic lights and car in front didn’t put it’s hazard/break lights on in enough time for the driver to see that she was stopping anyways he ended up trying to Break as quickly as possible and we crashed into the back of her and as that happened my face smacked of the glass infront of the seat and really hurt my cheek bone and mouth to the point of having headaches and I had a little whiplash but did not seek medical help as I know whiplash isn’t really treated and couldn’t afford the time off work to go could I still claim for being injured without seeking medical help?

    • Nadine

      Thank you for telling us about your accident on a bus last year.

      A claimant does not have to have sought medical treatment for their injuries in order to succeed with a claim for personal injury compensation, but as you will appreciate, having medical evidence such as Doctors records in place does help a Solicitor when it comes to demonstrating the severity of an injury.

      In your case, you can still look to pursue a claim for compensation for the injuries you sustained and this is something we would be happy to assist you with.

      The strength of your case will rest on a few different factors, but one of them will be proving that you were on the bus at the time of the collision. Hopefully the bus driver took your details at the time or you subsequently contacted the bus company to report the details of the accident and any physical injuries you were suffering from?

      We look forward to assisting you.

      Yours sincerely


  64. Hi,

    I’m currently 27 weeks pregnant and work as an administrator for a large utilities company. Yesterday I was left alone in the office again as one colleague was off sick and my managers were away at meetings when a filing cabinet full of files dropped onto my foot.
    I had to go and find someone to help as the rest of my company all work 4-5 offices down the corridor and are on different contracts to me.
    I filled in the accident book and went home after feeling quite shook up at the fact that it could’ve hit my belly.
    The filing cabinet is unstable and has been put together wrong, something that my managers are aware of!
    Also in my expectant mothers risk assessment it clearly states if I am to be left alone in the office someone should be checking in me on regularly, this has never happened once.

    Do I have grounds to claim?

    Thank you,


    • Lauren

      Thank you for visiting our website and submitting a contact enquiry request as well as stating what happened to you.

      As you know, we have now spoken with you and submitted your claim to our specialist Solicitors.

      Yours sincerely


  65. Hi
    I work in a shopping centre
    I was collecting food waste in buckets from Frankie& Benny’s
    They had bags of rubbish and cardboard boxes in their walkway to their firedoors
    I was carrying two full buckets of waste food out and got my foot caught in the rubbish that was left there
    I fell and hurt my wrist and knee
    Security have my fall on tape and my team leader as pictures of the bags of rubbish and boxes left there
    I had an icepack applied to my wrist by a firstaider at work but didn’t notice the bruise on my knee until I took my trousers off at home
    Work also as a picture of my knee
    Don’t really know if I can make a claim or not
    Hope you can advise
    Gail Longley

    • Gail

      Given the description you have provided of your accident, our view is that you most definitely have a viable claim for compensation here. Leaving rubbish in an area that staff need to walk through is creating a hazard in the workplace. As such, when you have then caught your foot in the litter and been caused to fall and sustain injury, the employer responsible for allowing the rubbish to be in that area is then responsible for your injuries. This was a completely avoidable accident and should not have happened. Leaving rubbish littering a working area is inexcusable and simply creates a foreseeable risk of injury to people trying to go about their work.

      We would be very keen to pursue this claim for you Gail. Please call me on 01225430285 or email me your number (justice@direct2compensation.co.uk) and we’ll then be able to help you understand your rights and how the claims process works.

      I look forward to hearing from you.

  66. Hi, I had an accident on Friday (today is Monday) as another driver drove into the back of me as I was stationary waiting to turn right into a car park. The driver admitted responsibility for the accident and apologised, my car had a scratch on it and at the time myself & my car passengers felt fine but since Sunday evening my left shoulder and my neck/back have been hurting me really bad , I tried today on several occasions to call my gp but the line was very busy , I am ringing again tomorrow to get an appointment as I need it to be looked at. Me and the other driver didn’t exchange insurance details or anything although I did make a note of the registration number and make & model of the other drivers car, and I thought that would be the end of it but since getting this trouble with my shoulder & neck I’m wondering if I have a claim ? I personally think it’s a bad case of whiplash but will wait for my gp to confirm that.
    Thanks for your help

    • Emma

      Thank you for letting us know about your situation. What you describe, is very much in keeping with a vast majority of our claimants who have been involved in accidents like yours. When people have car accidents like yours, they often feel fine at the time and don’t feel any symptoms of injury at all. However, with whiplash related injuries, it is often the case that symptoms start to present 24-48 hours later and in the way you describe – painful shoulders, upper back and soreness in the neck area.

      You have done the right thing in terms of taking a note of the registration number of the 3rd party vehicle. Of course, you may wish to inform your insurers about the damage to your car and they can then deal with that. I would however, keep any injury claim separate – your insurers can handle this, but experience shows us that claimants get a better outcome when using a specialist injury compensation solicitor to manage such matters.

      We would be very happy to help you make a claim for whiplash compensation as a result of this road traffic accident. We could also do the same for any of the passengers – if they are suffering in a similar way to yourself.

      May I suggest that you call us on 01225430285 or email me your contact number (ian@direct2compensation.co.uk) so that we can discuss this in detail, explain the claims process and help you get this up and running.

      I look forward to hearing from you.

      Yours sincerely


  67. Hi. I was in a car accident 2 weeks ago in my works van, a woman drove out of a junction I was passing and hit the side of the van at about 30-40 mph. I was quite shook up at the time and fealt no injuries, up until recently. I’m getting pain in my back especially in the mornings and evenings but havent seen a doctor yet. Ive been self medicating just to take the edge off so its more comfortable to go to work. Im going to the doctors asap and wondered if I’m in a position to make some sort of claim?

    • Blaine

      You can definitely pursue a claim for compensation here. Please call me on 01225430285 or email me your phone number to: justice@direct2compensation.co.uk so that we can call you and get this up and running.

      The fact that you have self-medicated for 2 weeks is totally understandable and something we are used to seeing. The common symptoms from Road Traffic Accidents such as yours often don’t appear for a few days after the accident and then become steadily worse before they become better.

      You should go to the GP as soon as possible, but don’t delay making your claim for compensation.

      I look forward to hearing from you.

      Yours sincerely


  68. Hi, I was at Homebase when I picked up a paving slab that was on a rack ‘at head height’. The slab crumbled and a large piece crashed onto my head narrowly missing my young daughter who was standing beside me. I was left with a bump and some reddening to my head and face. I was left in pain and shock. The accident was recorded in the stores accident report book and I took photos of my injuries. However I did not attend the doctors, I just self medicated with paracetamol and Ibuprofen. I already had a couple of days off from work due to annual leave booked and in place so I didn’t need to take any time off sick from my employment.
    I have a copy of the accident report and photos of the injury.
    The incident occurred in July 2015, it is now February 2017. Can I still claim and is it likely to succeed?
    Thank you

    • Ross

      From what you have said, I think you’d have every chance of succeeding with a claim for compensation on this one. Although you have self-medicated and not seen a GP, the accident book entry you made at the time plus the supporting photographs you have will prove matters.

      Please email your phone number to us at: justice@direct2compensation.co.uk and we’ll call you to get a claim up and running for you.

      As your accident happened in July 2015, you have until July 2018 to pursue the claim. Whilst there is still plenty of time left, I would recommend that you don’t leave it much longer.

      We look forward to hearing from you.

      Yours sincerely


  69. I was in a car accident on the 23/08/16, women hit me from behind while I was sitting in traffic. Wasn’t going very fast about 5 miles but then she drove off. I got her number plate and she accepted responsibility and I have just had the bump fixed. I was asked at the time if me or any of my passengers received any injury. I answered no; but since about a week after the accident I have slowly been getting a pain in my shoulder and back which gets worse of an evening; someone advised it could be whiplash. Can I still put in a claim a month after accident when I already said there was no injury? As you can see I am writing this message at 2.45am as struggling to sleep. I have not seen a doctor and have been self medicating as I have not had the time due to my son having lots of hospital appointments and CT scans unrelated to the accident and I am also my mums full time carer.

    • Jessica

      Hi, thank you for sharing your road traffic accident story. What you state is a common occurrence when it comes to injuries manifesting themselves after a Road Traffic Accident in that it is often the case that the symptoms that come from injuries such as whiplash develop in the days and weeks after the initial incident that caused them.

      What is key here is that you reported the accident to your insurers and have had your damaged vehicle repaired. This confirms that there was a collision and that the collision was of sufficient force to damage your vehicle and therefore cause you injury. We would be very happy to assist you with a claim for whiplash injury compensation and have some really expert solicitors who can help you with this. Another benefit of claiming whiplash compensation is that we may well be able to obtain some really good rehabilitation therapies for you. You can read more about the rehabilitation therapies you can expect to receive when claiming whiplash compensation by clicking here.

      Given that the person who caused this accident has already admitted liability, it should be a straight forward matter to succeed with your claim and we have every confidence that our specialist whiplash solicitors would settle your claim in your favour.

      We look forward to helping you.

      Yours sincerely

      Ian Morris

  70. I was sitting in my car at a convenience store .this lady pulled up by the newspaper stand. She gets out of her vehicle to purchase a newspaper. She forgot to put her vehicle completely in park after getting out of the vehicle. The vehicle starts rolling towards me and it strikes my driver’s side door. She finally gets in her vehicle and pulls the vehicle back. She comes over and ask if I’m alright. I was very shooken up and was crying and shaking I also had a panic attack at the time of the accident. I had called the lady I work for and told her I had been in an accident .

    • Loretta

      The situation you describe would certainly leave good grounds to make a claim for whiplash injury car accident compensation. Whilst you were in a stationary vehicle and hit by an unmanned vehicle rolling by means of gravity, there is known scientific and medical evidence to support the fact that such an accident scenario can caused both physical and emotional injury.

      At Direct2Compensation, we’ve made many such successful claims for our clients.

      I wish you all the best and hope that we are able to help you too.


  71. Hi my two year old son tripped on raised flags in front path, i had pointed out in past to council that the path is full of trip hazzards who hsve failed to fix them as i rent council house, i have pics of his head of his really nasty bump…ive contacted council who have not yet bothered to reply! Do i have chance of claim

    • Sarah

      I am sorry to hear about your Son’s accident. We would certainly be willing to look in to pursuing a no win no fee claim for your son. Your Son has been injured after tripping on the raised edge of a flagstone on a council owned footpath. Therefore, he may well have a strong claim for compensation against the local authority in question. As you have previously reported the raised flagstones as a hazard to the council and they have failed to inspect or repair them, the claim will succeed if we can demonstrate that the flagstones are sufficiently raised with a tripping hazard that can be shown as dangerous. Claims for tripping accident compensation will succeed when a tripping hazard is 2.5cm or 1 inch in height/depth and when they have been in situ for 6 months or longer.

      To find out more about whether a claim for tripping accident compensation will succeed, please look at this article

      You mention that you have taken photographs of the injuries to your Son’s head. I would also suggest that you take some photographs of the raised flagstones before they are repaired or removed. Whilst taking such photographs, it would help to take a close up of the edge of the slab that your Son tripped on and place a tape measure or a 50p coin against the edge to give a measurement of the exposed edge of the hazard. Even if the edge is below 2.5cm or 1 inch, you can still succeed with a claim if it can be shown that the council were aware that the flagstones were hazardous and a young child, elderly person or someone with a disability used the pathway and would therefore need as safe a surface as possible.

      Please get in contact with us so that we can discuss this with you.
      I look forward to hearing from you.

      Yours sincerely

      Ian Morris

  72. i had accident at work but didnt go to hospital i was carrying 105 kg window unit with another person but shud i have been carrying that weight i sure the unit was above thast weight. its cut my nose and top lip and twisted my ankle.

    • Chris

      Hi, I am sorry to read that you have been injured in an accident at work. On the basis of what you have said, it would seem that your employer will have some questions to answer here. My initial view (although I must add that we would need to speak with you in greater detail to find out more about the situation to confirm this initial view) is that your employer may well be liable in terms of employer negligence regarding their obligations to protect your health and safety whilst at work. To this end, we would be happy to help you pursue a No Win No Fee claim for compensation against them.

      A weight of 105KGs is above the safe carrying weight for 2 people and as such, if your employer is expecting you to lift and move such items without adequate assistance, they are likely to be liable for any accident you have whilst attempting to carry out such a task. Your employer should be providing trolleys or hoists to items of such a weight. Has your employer provided any manual handling/safe lifting training to you or your colleagues? You mention that you have not been to Hospital and whilst it would be a good idea to seek medical treatment and ensure that your injuries are recorded on your medical records, it is not the be all and end all when it comes to making a claim for compensation after an accident at work. The most important thing you should do is to make sure that your employer has recorded the details of your accident within an accident book or incident report log. You can ask them to do this now even if the accident happened a few weeks or even months ago. If they refuse to record the details or deny you access to an accident book, take a look at our article https://direct2compensation.co.uk/help-articles/my-employer-wont-let-me-use-or-see-the-accident-book-what-should-i-do that gives you help with this.

      We would very much like to speak with you to find out more about your situation and be in a position to properly assess the prospects of succeeding if any claim were to be pursued.

      We look forward to helping you with your claim for accident at work compensation.



    • Fiona

      Hi, good question! Many people are really concerned about making a personal injury compensation claim against the company that they work for as they feel worried that they will be treated poorly for doing so.

      However, you are under no obligation at all to discuss any aspect of claiming compensation with your employer as you can request that they direct any queries or correspondence about any claim you make directly to your specialist Solicitor. Of course, someone at your workplace will be aware that a claim has been made as they will have to put their side of the story forwards – whether they choose to deny employer liability and defend the claim against them or accept liability and enter in to negotiations to settle the claim. However, the people that are aware must not discuss this matter with the general workforce, your colleagues or anyone unrelated to the handling of such matters.

      If you haven’t already made your claim, we’d be more than happy to help you and investigate this for you.

      Yours sincerely

      Ian Morris

  73. I have had an accident in tesco in Middlewich. I picked up a packet of battery’s that had a security tag in but only the pin was in not the back of it. I got a double pin stab it hurts a lot and it did bleed they got an first aider who gave me a medical wipe then put 2 blue plasters on. Will I have a claim.

    • Marie

      Further to my colleagues telephone conversation with you, we have now submitted your claim enquiry and we hope that you will be successful with that.

  74. Hi.
    I was wondering if I could claim compensation for my 10yr old daughter who tripped on a sign that was on the floor in a supermarket.
    She hurt her foot she attended the hospital and she had bruised it.

    Regards Mandy farmer

    • Dear Mandy

      We would be more than happy to discuss this in greater detail with you. We may well be able to help your daughter make a successful claim for personal injury compensation if we can demonstrate that the sign was dangerous, erected in a dangerous situation and as such posed a hazard to shoppers.

      Please contact us so that one of us can call you to discuss this in greater detail. Clearly, we need to know more such as whether or not the accident details were recorded in an accident book, what medical treatment (if any) was needed and how your daughter is now.

      We look forward to hearing from you.



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