Injured in a bus accident? How to prove it and successfully claim compensation


If you are a passenger on a bus or any form of public transport and injured in an accident, you have a legal right to make a claim for personal injury compensation against the operator of the service. This is the same right to claim compensation for injuries and losses as in any road traffic accident, in the same way as a driver or passenger does in a car crash.

Common bus accident injuries include whiplash, soft tissue injuries, concussion and bone fractures. A successful outcome will depend on having the right evidence in place to support your claim. Whether you are a passenger on a bus that collides with another vehicle or object, or a cyclist or pedestrian that is hit by a bus, you’ll need to prove you were there and that your injuries were caused by the accident.

With all claims for compensation, it is really important to report and record your accident with the right people. Of course, if you are seriously injured and unable to get these details at the time, the police will attend the scene and you will be taken to hospital by ambulance. If this is the case, we will be able to obtain the relevant details from those organisations for you.

The proof you’ll need

Insurers will exploit all areas of weakness in any claim, especially in claims for bus accident compensation. To combat this, there are some really helpful things that you can do to ensure any future claim is not easily defended. Here is a useful checklist of the things you can do to protect your rights and give you the very best chance of success:

  • Retain proof of travel. If you have a bus ticket, keep it. This provides irrefutable proof that you were on the bus at the time of the accident
  • Ensure that the driver takes your details in full, including a description of any injuries if they are immediately present
  • Take the name and ID of the driver of the bus and any other vehicles involved
  • Record the bus service number and registration plate
  • Record the registration plate of any other vehicles involved
  • Note the accident location – street name and any landmarks
  • Take the details of any fellow passengers who may be witnesses
  • If the police attend, take details of the investigating officer and ideally a collision reference number
  • Contact the customer services department of the bus company to further report the accident and make sure that your involvement is recorded
  • Attend your GP surgery or local A&E asap, or should any injury symptoms worsen. This will add further medical evidence to support your claim

Medical treatment and recovery

You should ensure that any symptoms of injuries are reported to your GP at the earliest opportunity. However, in many cases people don’t immediately feel the need to see their GP as they will attempt to resolve their symptoms with self-medication such as using pain relief, anti-inflammatory medications, massages or hot baths. If you have not yet seen your GP, you can still pursue a claim and you can contact us for advice and support in this.

Alongside a financial settlement, when our specialist solicitors obtain an admission of liability from the defendant insurers, they may also be able to arrange rehabilitation therapies for you, paid for by the defendant insurer.

If you suffer injuries that are sufficiently serious to warrant making a claim for compensation we can advise you on the best way forward.  You may be unsure of what severity of injury warrants a claim, so we suggest that you speak to us to discuss your particular situation. At Direct2Compensation we have the expertise to help you make your claim successfully and obtain a fair settlement.

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