Making A Slip, Trip or Fall Compensation Claim

You can claim compensation if you have been injured by a slip, trip or fall in a public place, if it can be proven that the responsible third party has been negligent in their legal duty to provide a safe environment. We work on a no win no fee basis, meaning there’s no financial risk to you if you don’t win your claim.

Slipping hazard on a wet floor

Slip and trip claims often arise from injuries sustained on dangerous floor surfaces at work or in public places. This would include tripping over a pothole or damaged pavement, or slipping on a wet floor in a shop or restaurant.

Such accidents may be due to employer or council negligence. For example, by not properly cleaning up a spill or removing a hazardous obstruction. They can be held liable for any accidents that occur as a result of not adhering to any required health and safety procedures.

In addition to this page, the public questions and our responses at the bottom of our article on valid slipping claims will help you to understand more about the wide range of scenarios involved. Here we look at how to make a successful compensation claim after injuring yourself following a slip, trip or fall that wasn’t your fault.

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Direct 2 Compensation have helped many clients win compensation for slips or trips, including:

  • A lady who tripped over a a raised paving stone caused by a tree root growing under the surface of pavement sustaining a broken arm.
  • A mother of 3 who slipped on water that had leaked from a broken freezer unit in a supermarket with no hazard warning sign displayed, causing her to sustain a dislocated knee.
  • A man who tripped in a large pothole in a cul-de-sac fracturing his ankle.
  • A worker who slipped on oil leaking from a faulty forklift truck at his workplace, breaking his leg in the process.

How to make your slip, trip or fall claim

Claims for slips, trips or falls should be made as soon as possible after the accident, but legally you have a three-year window. Liability can be difficult to prove, but with the right guidance it is certainly possible to win a fair amount of compensation for injuries that were not your fault.

Obviously, your first port of call is medical treatment for your injuries. Following that you should seek expert legal advice on your next steps to maximise the chance of success. A solid claim will usually need to be reported and recorded, and have evidence and/or witnesses to back it up.

Ideally, the incident should be recorded with the company or authority responsible for the area in which the accident happened.

For example, if you slip on a wet floor in a shop or restaurant, it should be recorded in an accident book within the premises. The injured party should contribute to the statement and only sign it when they are happy with what is written.

In the case of a trip or fall on a footpath, the matter should be reported to the Highways Department of the local authority. A full description of the hazard should be given along with its location.

If possible, you should take photographs of the cause of the accident with clear measurements of the hazard. Delays can lead to your claim failing as the hazard could be removed by weather or repaired/cleaned up by the liable party. This would damage your prospects of successfully claiming.

Witness statements are also admissible as evidence, so try to collect the names and contact details of anyone who saw your accident and is willing to back up your claim.

Don’t worry if this all seems a bit complicated – if you are in any doubt about what to do, feel free to call, email us, or complete our online claim form, and we will be happy to help. There is no charge for assessing your case, so you have nothing to lose and much to gain if you can make a successful claim.

How do I know if I have a valid claim?

Being injured doesn’t necessarily mean you have a valid claim. You can’t claim personal injury compensation if an accident was caused by your own actions; it has to be someone else’s fault.

For example, if you slipped on a wet floor and there was no hazard sign erected, you may have a valid claim for compensation. The 3rd party could be seen as liable for your injuries by failing to provide a warning of a foreseeable risk to your safety.

Even if a warning sign is present, the 3rd party is required to remove a known hazard in a reasonable time frame. If they hadn’t taken action within this time, they would still be liable.

It would also be worth checking to see whether the premises have public liability insurance. Public liability insurance covers companies, shops and organisations should anything happen whilst somebody is on their property. It is a legal requirement to have public liability insurance and you can be prosecuted for not having it.

If you haven’t had medical treatment, it is likely that your injuries will not be seen as sufficiently serious to warrant a claim. If you have been suffering in silence and haven’t seen the GP, you still can. If your injuries are consistent with those suffered in a slip or trip, you can then prove your injuries and pursue a claim.

How much compensation will I receive for my injuries?

There are guidelines issued by the courts for solicitors, but it’s impossible to say exactly how much you can expect to get. All our solicitors are experts in handling accident claims and know how to use the guidelines to ensure you receive the right amount of compensation for your injuries.

You will be advised once initial evidence has been collected as to the likely level of compensation for your slip and trip injury. Usually we will claim for the following on your behalf:

  • The pain and distress caused to you by the injuries sustained
  • Associated costs and losses
  • Lost earnings if you have been away from work as a result of the accident
  • Medical treatments and post accident care
  • Restrictions on your ability to fulfil your usual activities and social life
  • Miscellaneous expenses (bus fares, painkillers etc)

How long do I have to make a claim?

Whilst the law states that in most cases you have three years from the date of an accident to make your personal injury claim, it is best done as quickly as possible. This ensures the availability of evidence and fresh medical opinion. However, in some circumstances this can be extended for an even longer period, for instance if you were not 18 years old at the time.

What do I do now?

If you need some clear, honest advice, contact us. We have many years experience of handling these claims, and you can use our knowledge and expertise to give you the best chance of success.

6 questions

  1. Hi, a metal plate out side local shop at the enterance was warped, which caused me trip forward as my fr9nt toe of my sandles became stuck under the plate. I went forward but grapped the door handle so i did not fall, but as it was a suden jolt forward i injured my knee. Didnt really hurt at thebtime just a twinge. I m3n5ioned to the sales assistant at the t8me. Its only as the night- early hours of the following morning that my knee became swollen and increaded pain. Eventuately i could not stane up or put any preasure on my knee and had to call the paramedicts out to my home. Was advised to take these pain killer which he left me. I mentioned that my knee has spasms that i cant control, he says its lock knee. Waite until the swelling goes down and i might need to have a scan as xray wont show. I didnt take a picture at the time, but later that week my son went to take a picture, but the damaged plate had been replaced, so i have no proof? Your advuce please

    1. Elaine

      Thank you for your input to our site.

      It is clear that the obvious ‘hurdle’ to overcome in your case (and in the vast majority of claims for personal injury compensation) is proving that there was an incident and that the incident was caused by the negligence of a certain party. In your case, proving the injury is not going to be a problem as there will now be paramedic records available and if you attend the GP or Hospital in future, further records will support the injury element of your claim. However, the more important thing is to prove that there was a hazard present and that it was that which caused your injury.

      You mention that you did report the incident to the sales assistant, do you know if they recorded your details anywhere? I would suggest that you either re-visit the store in question or write/email them outlining what happened. Describe the cause of the fall – the metal plate – and the injury that you have sustained. You should also mention the assistant to whom you reported the matter. Ideally, mention the date and time and describe the person to whom you reported this – if you know their name, state it. If you send a letter by mail, do so by recorded delivery and retain a proof of postage along with a copy of the letter. This will confirm that the 3rd party are on notice of the accident (if you email them, you will have a copy in your ‘sent’ folder).

      On the basis of what you have said, I feel that you have a very viable claim for compensation as the cause of your fall was a hazardous metal plate in the entrance to a store. This hazard presented a foreseeable risk to the customers of the store and with that in mind, it is likely that you would succeed with a claim for compensation if you were to pursue the same.

      We would gladly help you pursue this matter and of course, we would do so on a No Win No Fee basis. If you would like our assistance, we’d need a few minutes on the phone with you to obtain some further details and we could then ensure that we had the matter passed to the right specialist injury solicitor. To do this, we need your contact details. Therefore, either revisit our website ‘start your claim’ page at: or call us on 01225762045. I have also emailed you a copy of this reply and you can respond to that with your contact details if you prefer.

      We look forward to hearing from you and helping you with this claim.

      Yours sincerely

      Ian Morris

    1. Steven

      Thank you for raising your situation with us and for completing a contact request form via our site at:

      This has enabled us to speak with you in greater detail and discuss your situation. Your claim certainly has sufficient merit to be investigated further and to be presented to Lidl for their response. To this end, your claim is now in the hands of one of our specialist injury compensation solicitors so that they can pursue this for you.

      Yours sincerely

      Ian Morris

  2. Hi I was walking across a gravel car park in work stood awkwardly on a stone and broke my foot would I be able to claim for this thanks

    1. Gareth

      You may be able to pursue a claim against the landowner responsible for the car park where you were injured, if we were able to demonstrate that they had not taken sufficient steps to provide a safe surface for the users of the facility.

      Clearly, succeeding with a claim for an injury in a gravel car park is not going to be easy, but that does not mean to say that we could not succeed. With this in mind, we’d be happy to try and help you pursue this claim if you would like our assistance. We’d need to speak with you in greater detail to find out more and then be able to offer you a more accurate view of things. To this end, please do call us on 01225762045 or email us: [email protected]

      In order to protect your interests, I would suggest that you make sure that the owner/organisation responsible for the car park where you fell are aware of your injury and the cause of the accident.

      I hope this helps and we look forward to hearing from you.

      Yours sincerely

      Ian Morris

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