Bus Passenger Accident Claims – How to Get Injury Compensation

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If you’ve been injured as a passenger in a bus or coach accident, claiming compensation is fully justified. If the accident was not your fault, you are entitled to make a claim. Here we look at what you should do to make sure you have every chance of being compensated for your injuries, whether physical or psychological.

With our expert team, you can expect:

  1. Maximum Compensation: By recovering losses and payment for your injuries, we strive to ensure you are rightfully compensated.
  2. A Swift Recovery: We’ll help you to get better with medical assistance and physiotherapy tailored to your needs.
  3. A Smooth Process: Keeping you informed at every step, we provide clear advice, guidance, and straightforward communication.

Table of contents

When can you make a bus accident compensation claim?

In order to have a valid bus passenger accident claim and receive compensation for your injuries, you’ll need to consider three main factors:

  • Fault and Liability: Assess whether the accident was someone else’s fault. If another party is responsible for the accident, you likely have grounds for a claim. If you are responsible for your own injuries, you won’t be able to claim.
  • Medical Treatment: Successful claims often require evidence of medical treatment. If you’ve sought medical attention for your injuries, it strengthens your case.
  • Time Frame: In most cases, claims must be made within three years of the accident. Exceptions apply if the injured party is under 18.

In all cases of someone making a claim, they are doing so because they have been injured as a result of someone else’s mistake or negligence. Common scenarios leading to bus or coach accident compensation include:

  • Colliding with another vehicle, a road sign, bus stop or kerb.
  • Losing control and leaving the road.
  • A driver not allowing a vulnerable person sufficient time to take a seat before pulling away from a stop, causing them to fall.

The bus company’s duty of care

Bus and coach companies (and their employed drivers) have a duty of care to their passengers. Those that fail to ensure passenger safety through compliance with relevant vehicle maintenance, adequate driver training and safety warnings, may well be liable should any injuries happen to the passengers travelling on their vehicle. Any person injured in this way is entitled to make a claim for personal injury compensation.

Furthermore, drivers should pay extra attention to vulnerable passengers who are at greater risk of injury:

  • children riding a school bus
  • disabled passengers with mobility issues or in a wheelchair
  • pregnant women or passengers pushing a buggie
  • elderly passengers

What if the bus wasn’t at fault?

If the bus or coach wasn’t at fault, the third-party driver or their insurers are responsible for compensating passengers they injure. It’s important to know that you could still claim even if the other party was uninsured or left the scene in a hit and run accident.

Hit and run bus accidents

Hit-and-run incidents can add complexity to a bus accident claim. However, if the other vehicle involved in the accident didn’t stop or was uninsured, you can still claim compensation through the Motor Insurers’ Bureau, who compensate victims of untraced and uninsured drivers.

Claiming for injured children

If the bus accident resulted in injury to your child, you can become their ‘litigation friend’ and make a claim on their behalf. Children who were under 18 when the accident occurred have until they reach the age of 21 to file a claim. This allows them to bypass the usual 3-year time limit.

How much compensation can I get for a bus accident?

Bus accident compensation payouts depend on what kind of injury you sustained, how severe it is and how it affects your life.

As a guide, here’s some common bus passenger injury claim values:

Type of injuryCompensation amount
Whiplash£240 - £4,345
Minor brain or head injury£2,070 - £11,980
Fractured Cheekbone£2,180 - £9,570
Wrist injury£3,310 - £44,690
Hip or pelvis injury£3,710 - £24,950
Fractured forearm£6,190 - £18,020
Permanent back injury£11,730 - £26,050
Serious shoulder injury£11,980 - £18,020
Ankle injury£12,900 - £46,980

You can also claim for special damages, which would include your financial losses. As part of this, your compensation settlement will make up for lost income now and in the future if the injuries have prevented you from working.

Your solicitor will inform you of the expected compensation amount once they have collected all the facts and evidence. They’ll also explain the expenses you can claim for on top of any injury, potentially upfront before the claim is settled:

  • Lost earnings if you have been unable to work
  • Future loss of income if you can’t return to work
  • Psychological after effects, such as PTSD
  • Changes to your home and transport needs
  • Private medical treatment
  • Ongoing care costs
  • Miscellaneous expenses (bus fares, painkillers etc)

Accessing private medical treatment

If successful, a claim can release funds from the liable party to pay for private medical treatment and rehabilitation therapies to speed the recovery process of the injured party.

Bus accidents often involve soft tissue injuries such as whiplash, a back injury or broken bones, and such rehabilitation would most likely involve physiotherapy, osteopathic/chiropractic or massage therapies. Any private treatments will be provided at the expense of the third party dealing with your claim and their cost will form part of the value of the total settlement. Further information on this will be available from your solicitor once your claim has been active for a sufficient amount of time.

The evidence you’ll need for proof

A successful bus passenger accident claim will depend on having the right evidence in place.

A solicitor will need evidence to present a compelling case to the defendant insurers and demonstrate that the claim is justified. At the very least, they will need to be able to prove that the bus accident has happened and that injuries have been treated professionally.

This would seem a fair enough requirement, but how do you do that? How can you make sure that the details of your bus accident are properly reported and recorded? Who should you speak to? What evidence can you provide to prove your claim and maximise your chance of success?

Medical reports

Medical records provide expert evidence confirming the cause and severity of injuries, as well as recommended treatments and a prognosis for recovery. They’re an important part of your claim that your solicitor can use to build your case and seek the correct amount of compensation.

If you have not yet seen your GP, you can still pursue a claim and you can contact us for advice and support in this.

While you will need an independent medical assessment to make a claim, you won’t need to pay for it and your solicitor will arrange one local to you.

Incident reports

With all claims for compensation, it is really important to report and record your accident with the right people.

Bus accidents should be recorded with the operating company. In most cases, when a qualified bus or coach driver is involved in a collision, they will ensure that they have properly recorded the necessary details. Then you will simply need to obtain an incident reference from the company. You should contact them as soon as possible to obtain this and report your involvement in the accident.

If you haven’t completed these steps already, we can help you to do so.

Insurers will exploit all areas of weakness in any claim, especially in claims for bus accident compensation. To combat this, there are some helpful things that you can do to ensure a strong case.

What to do after a bus accident to protect your rights

Here is a useful checklist of how to protect your rights if you’re involved in a bus accident, and give your claim the very best chance of success:

  • Retain proof of travel. If you have a bus ticket, keep it. This proves that you were on the bus at the time of the accident
  • Ensure that the driver takes your details in full, including a description of any injuries
  • Take the name and ID of the driver of the bus and any other vehicles involved
  • Record the bus service number and registration plate
  • Record the registration plate of any other vehicles involved
  • Note the accident location – street name and any landmarks
  • Take the details of any fellow passengers who may be witnesses
  • If the police attend, take details of the investigating officer and ideally a collision reference number
  • Contact the customer services department of the bus company to further report the accident and make sure that your involvement is recorded
  • Attend your GP surgery or local A&E asap, or should any injury symptoms worsen. This will add further medical evidence to support your claim

Common types of bus passenger injuries

Bus and coach accidents can result in a range of injuries to passengers, each with its own implications for recovery and compensation. Common types of injuries include:

Slips, trips and falls on a bus

The majority of injuries on a bus are caused by a slip, trip, or fall. Such accidents commonly result in head trauma, dislocations, knee injuries, broken bones and lacerations. They usually happen in these circumstances:

  • Getting on or off the bus
  • Standing up because of no available seats
  • Finding a seat after the bus has set off
  • Coming off your seat due to an impact or heavy braking
  • If the floor is wet and slippery

The driver and bus company must take the necessary safety measures to create a safe environment for passengers. They must ensure walkways and bus steps are up to standard, kept dry and obstruction-free.

If they fail to do so, they are risking passenger safety and could be held liable for any injuries. As such, you’d have a strong chance of success if you decide to make a claim.

Common causes of bus accidents

Most bus injury claims arise from the following causes:

  • Vehicle Collisions: Accidents involving cars, trucks, and other vehicles.
  • Road Hazards: Conditions such as potholes, uneven surfaces, or debris.
  • Pedestrian Collisions: People or animals walking out into the road.
  • Sudden Stops: Falling over on the bus if it brakes hard.
  • Moving Off: The driver sets off before passengers are seated.
  • Flying Objects: Being struck by unsecured luggage or buggies, for example.

Bus company negligence

Negligence on the part of bus companies is a common factor contributing to bus accidents. Some may overlook essential inspections and regulations, compromising public safety. Inadequate maintenance and inspection procedures within these fleets may serve as the root cause of bus accidents.

To ensure the roadworthiness of vehicles, bus and coach companies are required to:

  • make sure vehicles have safety inspections on time
  • keep records of all safety inspections, routine maintenance and vehicle repairs for 15 months
  • keep vehicles parked at their operating centre when not in use
  • make sure drivers complete daily checks on vehicles before they are used
  • ensure they keep written records of any defects

Bus driver negligence and fatigue

The negligence and fatigue of bus drivers also contribute significantly to accidents.

Adherence to regulations governing bus drivers, including hours of service and required breaks, is not consistently observed. Operators need to check that drivers are keeping within the drivers’ hours rules. Prolonged driving hours often result in driver fatigue, a major factor in accidents.

Distractions such as phone calls, texting, interactions with passengers, and eating or drinking while driving further increase the risk of an accident.

All bus drivers must have received the proper training and drive according to the road and weather conditions, taking all required precautions.

How long does a bus accident claim take?

It’s impossible to say how long a claim will take as each one is different, but our team will ensure your claim is dealt with as efficiently as possible. Understanding the timeline of a bus accident injury claim is essential for managing expectations. The duration of a claim can vary based on factors such as:

  • Severity of Injuries: Complex injuries may require a more extended recovery period and, consequently, a longer claims process.
  • Dispute Resolution: Negotiating a settlement may take time, especially if liability is contested or negotiations are ongoing.
  • Legal Proceedings: Although unlikely in most cases, if a settlement isn’t reached the case may go to court, extending the overall duration.

How much does it cost to make a claim?

As all bus and coach accident compensation claims are made on a No Win No Fee basis with us, you will never be charged if your claim does not succeed. If you do win, you contribute around 25% of your compensation towards your legal fees.

The process for making a bus accident claim

Our friendly team will guide you through the initial process. We understand that this may be a stressful time for you, so we aim to make it as simple and straightforward as possible.

We will ask you a few questions to gather the essential details about your accident. This information will enable our skilled solicitors to begin working on your case immediately. Rest assured, we handle all cases with the utmost professionalism and confidentiality.

If you prefer, you can also fill out a quick online form. This will provide us with the necessary information to assess your claim and get the ball rolling.

How to start your bus passenger injury claim

We’ve been helping claimants win bus accident compensation for almost 30 years. To find out if you can claim, please call our team on 01225 430285, or if you prefer, we can call you back. After just a few minutes on the phone, we’ll have enough information to allow our solicitors to get your claim started.

Remember, time is of the essence, so don’t delay. The sooner you start your claim, the sooner we can fight for the compensation you deserve. Our team is here to support you every step of the way, ensuring that your rights are protected and your voice is heard.

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Comments & Questions

Read on for questions and advice about claiming, plus bus accident claim examples...

I was a on a bus with my newly turned 1 year old son when a motorcycle crashed in front of us. This caused the bus driver to slam her breaks on twice at different times which sent my sons pram flying. I now have tingling in one side of my face and a stiff neck. Is there anything that can be done about this??

Ian Morris

You are likely to be able to pursue a claim as the cause of the injuries sustained rests with the motorcycles/other vehicles that crashed. This caused the bus driver to have to take evasive action and as such, the other vehicles are liable.

You should ensure that a report of the incident is made with the bus company and that appropriate medical attention is provided. You can then seek to make a claim. If your injuries are of a ‘soft tissue’ nature and you have avoided any broken bones or serious lacerations, you will have to pursue your claim without legal representation via the official injury claim website.

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I was in the bus station on a bus last Thursday and we reversed out of the bay, as we reversed back ready to turn and move off another bus next to us reversed back into the front of us, I was on my phone so my head was down and the bang made me jolt, it wasn’t a really fast speed however I suffered a really bad headache straight afterwards and attended hospital the next day as my GP told me to as I was still sufferering and had a really sore neck and back. The gp prescribed me strong codine and said I had torn a muscle in my neck and tissue in my back and this is what has been causing me to feel this way. The gp said I should be better in a couple of weeks. The bus company straight after the incident asked if we were ok but at the time I seemed ok, they didn’t take anyone’s details. I contacted the bus company the following day and they noted what I reported, I initially did this so I had evidence for my employer as I had to take the day off to go to hospital but I’m wondering would I have a claim as I feel it’s unfair I’m currently down a days pay and bonus from work because of this happening?

Ian Morris

You certainly have a claim, but it is unlikely to be a matter that you can instruct a Solicitor to act on a No Win No Fee basis. This is due to the recent changes to soft tissue injury claims arising from motor accidents effective from 1st June 2021. Claimants who have not suffered broken bones or lacerations in non-fault motor accidents must establish that their soft tissue injuries exceed £5000 in value to be able to recover legal fees and it is extremely rare for soft tissue injuries to meet that valuation. In a further reduction to justice for people in your situation, the Government have also bowed to insurer pressure to vastly reduce compensation settlement amounts in claims for whiplash and other similar soft tissue injuries.

As such, you would need to pursue a claim via the official injury claim page.

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Hi there
My partner and children where on the 63 bus service from Horsham to Guildford departing at 1605 and there was incident where a window has smashed and caused glass to travel up the bus My daughter was sat next to my partner and ended up with glass down her and in her nappy and in her hair and also all I her buggy witch luckly she wasnt sat in as things cokld of been a lot worse and my son was sat behind them and also had it all in his hair he is emotionally distressed as he has a intellectual disability and this is rhe second time something had occurred on the bus he now doesn’t feel safe to travel by bus anymore but he needs to use the bus as he needs yo get to and from school

Ian Morris

Has the incident (& the previous one) been reported and recorded with the bus company? To be able to pursue a claim, it is important that there is sufficient evidence available to support the matter and ensuring a report is an important step in ensuring that this is the case. In terms of any claim for psychological injury, it is only possible to do so if the psychological injury has been reported to a GP and a referral to a suitably qualified clinical psychologist has been made.

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My friend and I took the bus to Kings cross station from the university’s direction. We went to the top, when our driver stopped at the stop before ours, we stood up to go downstairs the moment thr bus stopped. We were still going down the stairs, my friend just before me, and the driver pulled away from the stop with such a speed, My friend grabbed the rail and got herself to a seat below next to stairs. I had to cling to rails on stairs and in the force that he pulled away. I hit my knee to the side of the stairs. We got off at our next stop and immediately could not walk properly. The driver took off again, I did not have time to even take the plate or details. I didn’t think of it at that time. My friend helped me home and it will be a week ago to this day and still very sore, got better but can’t walk or climb stairs properly. Can you give advice on what I need to do? I am an international student, living in London.

Ian Morris

Do you have any proof of travel? (did you keep the bus ticket or do you have a bus pass?). It is really important that you ensure that the details of the injury and the actions of the driver are on record with the bus company. You can contact them via one of their bus stations or regional hubs to do so. You need to let them know of the date, approximate time and which bus service (route number) you were on at the time. It is also important that you seek medical attention regarding the injury too.

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I was on a bus when it braked hard so that it didn’t collide with a car. I went forward and banged my face and head onto the seat in front of me. I have been in pain off and on since the accident. A work colleague put an ice pack on my face when I got to work and I have been sick a few times.

Do I have a claim or would it be disregarded because it was to prevent the accident of hitting the car?

Ian Morris

It would appear that you can’t make a claim against the bus company as their driver appears to have been taking evasive action to avoid a collision and was therefore not the negligent party. You may however have a valid claim against the insurance of the car that caused the driver of the bus to have to apply emergency braking to avoid the collision.

You should contact the bus company to enquire as to whether the bus was fitted with a dash cam and if the details of the vehicle that caused the driver to slam the breaks on and swerve can be provided to you. If so, you could then pursue a claim against that drivers insurance.

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Hi , I was on a coach that hit a road sign as we were turning in London . I was on the toilet and got a bang to my head and shoulder and a few other lads were jolted by where the bus hit the sign. . The company have said because he was doing under 10mph there is nothing we can do, is he right?

Ian Morris

Sadly, it is very unlikely that you would be able to make a claim. Although your accident is not a classic road traffic accident, the scenario in which you were injured is not excluded from the recent reforms for soft tissue personal injury claims as of 1st June 2021 and it is therefore not likely that you would be able to recover any legal fees or instruct a Solicitor to act for you (unless the head injury was substantial and there was evidence of a notable head impact – photos of bruising/soft tissue injuries etc?) and medical evidence to confirm the same.

There are also likely to be considerable issues with causation given the low velocity of speed at the time – which the coach company appear to have identified. A coach is very large and heavy vehicle and would have run through a medium sized sign with ease. Further, when you use the toilets on a coach, it would be expected that there is some risk of the coach wobbling about and that extra care will be needed to keep your footing.

With this in mind, it may well be a struggle to succeed with a claim in these circumstances.

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Hello
My sun was run over by a bus.
He was on a E scooter and riding in a bus lane.
The bus was behind my sone and the cut into my son to pull into the bus lane.
the bus wheel ran over my sons foot and has sustained serious injuries which have been confirmed by A&E.
We have the bus drivers details and police also attended the accident scene.

Ian Morris

Please contact us so that we can get our specialist Solicitors acting in this matter for your Son.

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I’m not sure whether I should complain or not but today the bus I was on stopped abruptly (at red lights). The driver slammed the brakes so hard that my 15 month old daughters pushchair tipped backwards. She was strapped in and absolutely fine as I immediately bent down to sit her up again and calm her down as she had also been asleep so she was frightened, as I was comforting her the driver accelerated quickly making me fall backwards into the seat leg and leaving a large, painful and swollen bruise on my upper back under my left shoulder blade.

Ian Morris

You should certainly make sure that the bus company has a record of the incident in which you were injured.

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It was little pieces of glass that came out, it was just cracked it didn’t put a hole in the window, a load of tiny glass went all over me, the driver didn’t take my details he just told people get off the bus and rang for help then drove back to the garage.

Ian Morris

If you have not been psychologically traumatised by the incident, you won’t be able to make a claim. You have been fortunate to avoid physical injury, but you could pursue a claim if you feel genuinely traumatised and struggle with returning to using the bus.

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I was on a bus yesterday and the bus has hit the branch and the window shattered. With me being behind the window little pieces of glass went all over me, but I suffered no cuts. What can I do?

Ian Morris

It is very fortunate that you have escaped any physical injury from the broken glass. However, you may still be able to pursue a claim for personal injury if the incident goes on to cause you a psychological injury or trauma. With this in mind, it is clearly too early to say whether you will develop symptoms of this sort, so it is therefore vital that you protect your interest and ensure that a full report of the incident and your involvement in the same is recorded correctly with the right people at the bus company. As such, if the driver didn’t take your details (and to be honest, even if they did), you should contact the bus company to report that you were present and sat right by the window that smashed. If you are feeling anxious or concerned – or of course if you have any physical pain, make sure that you note that in your report.

In terms of psychological trauma, if you are aware of any such symptoms – flashbacks, nightmares, anxiety about future bus travel – make sure that you attend your GP and seek a referral for appropriate specialist medical treatment. This would provide important medical evidence to go with the bus company report that would then open the opportunity to pursue a claim in the future and you should contact us to start your claim for compensation at that time if you require further help.

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I work as a transport passengers assistant for a school. Last week, I had accident while we are on our way to pick up the kids in the morning. I was sitting on my seat, suddenly the seat and my self fell down to the side on the bus floor while the bus was moving and making a side turn. I had a severe back pain and the osteopath suspected that I have fracture in my back, can I make a claim against my employer?

Ian Morris

You certainly have a right to pursue a claim for personal injury compensation and we would like to help you to do so. As the injury to your back appears to have been caused through a mechanical fault in the seat you were sat upon, it is more than likely that your employers insurers will have to settle a claim in your favour.

Please call us on 01225430285 to get further advice and to find out more about the claims process.

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Hi ,
My Niece was injured on a bus a few days ago as a result of the bus driver purposely trapping her in the doors and not releasing them , her four year old child became separated from her and ended up on the pavement alone whilst the incident happened .
She has reported this to the bus company who are saying due to legal reasons they are are unable to dilvulge the results of any investigations .
Just wondering if the info can be requested under the freedom of information act ?

Thanks

Ian Morris

Such information can be requested, but the names of the individual driver or staff members on duty may be withheld.

Your Niece can certainly make a claim for personal injury compensation and we can assist with this.

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I got injured on a bus 5 February 2021. The driver slammed his brakes. The bus company insurance copany called today and stated a scooter came accross him. I did not see a scooter. I have asked for this information to be in writing and to see bus video footage.

Can I make a came for my injuries which are still ongoing?

Ian Morris

If the bus company can demonstrate that their driver was acting correctly in attempting to avoid a collision caused by the actions of a 3rd party, the bus company will not be liable. However, it may be possible to pursue a claim against the offending 3rd party – or if their identity is unknown, a claim could be pursued via the Motor Insurers Bureau ‘untraced driver’ scheme.

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I was on a bus yesterday that crashed in to the back of a car. I hit my knees on the seat in front of me. I just left as I had to go to work and did not say anything to the driver because I just took it as I wasn’t in too much pain at the time, but this morning I woke and my knee was really painful when I had to go down the stairs.

Ian Morris

As a passenger on the bus, you are entitled to pursue a claim for personal injury compensation regardless of who is found to be the at fault party. It would appear that the bus company is the liable party as their driver has collided with the rear of another car.

It is important that you make sure that the accident is reported to the bus company and that they record your details. It would be a good idea to either call or email the bus company in question to make sure that they have your details listed as being on the bus at the time and a list of the injuries you have sustained.

Our Solicitors can help you to make a claim on a No Win No Fee basis and recover compensation for the knee injury you have sustained.

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I had an accident last Friday. I was on the upper deck of the bus when I buzzed the buzzer to get off. The Driver stoped at the bus stop, so I started to make a move to get off and go down the stairs. However, as I was going down the stairs, the driver started to drive off. This caused a jolt which resulted in me falling down the stairs. I held tight on the handrail which hurt my right arm. I also had a little scratch on my hand and some bruises on my right knee as it hits the stairs edges.

Ian Morris

If you haven’t already done so, you should immediately report the details of your accident to the bus company in question – which can be done over the phone or via the internet. Make sure you detail which bus service, the location and date and time and explain that the driver failed to allow you sufficient time to descend the stairs. Having an accurate report or record of an accident and any injuries sustained can be very important in a claim for personal injury compensation.

We can help you to make a claim for personal injury compensation against the bus company. Our No Win No Fee service guarantees that you’ll pay no fees whatsoever if your claim isn’t successful.

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Hi I suffered really bad injury’s when I was a child at a bus station caused by a bus which has left me with skin graphs on both legs teeth missing muscle loss to arm broken arm nerve damage to arm mettle plates to rebuild arm. I’ve also suffered PTSD. I would like some kind of justice considering I was a 9 year old child when a bus nearly took my life. I’m an adult now and starting to relive that day when accident happened, please can some one help me?

Ian Morris

As a child, your claim limitation period would expire on your 21st Birthday. If you are now older than 21 years of age, you are sadly unable to pursue a claim. However, if you are yet to reach the age of 21, you should contact us to pursue your claim.

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I think the driver of a bus in which I had an accident was traveling too fast approaching the bus stand then had to perform an emergency stop so not to hit a child cycling out in his path. The bus company has said it’s no one’s fault, has not commented on speed he was traveling, can I prove that he was going to fast? CCTV shows me thrown into the air and I sustained severe injuries.

Ian Morris

Do you have the details of any witnesses who were also on the bus? If a number of individuals come forward to allege negligent driving, it may well be possible to pursue a claim.

As things stand, the bus company will deny any liability as they will simply say that their driver acted appropriately in taking evasive action to avoid the cyclist and pass the blame to the cyclist. In normal circumstances, that would be a robust and just defence that would see any claim fail. However, if you can provide any evidence – such as witness details, video footage or similar that indicates that the driver was going too fast and has therefore contributed to, or caused the incident, you could make a claim.

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Good afternoon, I have had an accident on the bus due to the driver’s erratic driving. I am feeling pain and bruised on my right side, the arm, back, leg and foot. I approached the driver for an accident report form but he insisted he did not have one. Furthermore, he was rude to me, shouting and not helping me at all. Though I did not get any witnesses due to being in shock, there were several people who witnessed the incident. The driver has denied that I fell and states that he was not aware of it, even though he has cctv screen at the front and also that I fell very near him. Please could you let me know how and what to do from here. I am upset, shocked and feeling pain as well. Thank you.

Ian Morris

You should make a formal complaint and report to the Bus Company regarding the incident as they will be able to access and retain any CCTV footage (you should request that they retain the footage and if possible pass a copy to you). As you have witnesses, you appear to be in a relatively strong position and you should retain the witness details going forward.

Once you have made a report to the Bus Company and had a response (even if it is simply an acknowledgment response with a reference number), we can help you claim from the bus company. If you can, it would be helpful to retain your bus ticket too.

sofia

Thank you for the response. However, I did not get any witness details due to being in shock. However, would the solicitor be able to contact witnesses if CCTV footage was obtained? How likely am I to be compensated without witnesses but with the CCTV footage? Many thanks.

Ian Morris

The key is to ensure that you have made a formal report to the Bus Company and received an acknowledgement from them. They should be able to retain any CCTV footage of the incident and a Solicitor can access this in due course should a claim proceed.

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Hello I had an accident on the bus where the driver pulled away while me and children were standing to leave the bus for our stop which ended up with us all failing down the stairs.. I have now chipped my ankle and have to have further xrays and physio, but the driver did not note the innicent though I have kept my bus ticket.

Ian Morris

Your situation would certainly warrant detailed consideration by our specialist Solicitors.

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Hi was in a bus crash company admitted liability. Have had physio and a private medical . Said Ive got 70% movement in lumbar and cervical spine, been put forward for a MRI with a orphapedic team, as walking and standing is moderate to severe restricted and in neck. But I have still not been told what my claim may be worth – if anything?!

Ian Morris

If you have undergone a medical assessment arranged by your Solicitor, the experts report will be passed to a Barrister to consider and offer advice as to an appropriate level of compensation. Have you spoken with your Solicitor about this?

Unfortunately, it would not be possible for us – or indeed helpful – to suggest a claim value as we are simply not in sight of the full facts and medical history information. However, it is clear that your claim will certainly have a settlement value that could be substantial.

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