Can you claim compensation if you slip or trip on a shop floor?

130 questions have been answered below, why not ask your own?

Slipping accidents are a common cause of injuries, some of which can be very serious. They often happen on smooth, highly polished floor surfaces such as those found in shops and supermarkets, which are even more slippery when they are wet. 

We are often contacted by people asking whether they can pursue a slip or trip compensation claim against the shop in which they had their accident. Usually the slip is due to a wet floor, one that’s been subjected to a spillage (eg a broken item in a supermarket aisle) or a leak. Sometimes the floor has been subjected to intense polishing, rendering it dangerous.

In such cases, if the shop, supermarket or other public venue has failed to erect a hazard warning sign, you are likely to have a strong claim for personal injury compensation as a result of your slipping accident. However, even if a hazard sign was erected, you could still be able to claim slipping accident compensation if it can be demonstrated that the sign was inadequately displayed – hidden or obscured from view, or located in the wrong place.

Other potential hazards on a shop floor can cause trips and falls, whether you can claim will depend on if the management has been negligent in its duties to protect customers from injury. In any shopping environment, the risk of slipping on a wet floor is present and supermarkets and shops should be prepared to do all that they can to minimise the risk of one of their customers slipping on a wet floor and sustaining an injury.

At the entrance to stores, there should be a mat to enable people to wipe excess rain water from their feet and if there is a spillage, wet floor or other slipping risk a hazard warning sign should be erected.

Slipping accidents can seem innocuous, but often the injuries can be serious.  If you have slipped on a wet floor within a supermarket or shop, you may well have a valid claim for slipping accident injury compensation.

There are of course other risks of accidental injury that shoppers may face, such as badly stacked displays collapsing on them, getting packaging or other debris left on the shop floor wrapped around their feet leading to a tripping accident or shelving units with sharp edges causing lacerations.  We have assisted with a number of claims against supermarkets and other stores where claimants have been injured by staff members moving large items of stock around stores without ensuring that there are no shoppers in their way.

What to do after an accident in a shop

If you are injured in a supermarket or shop you may well be able to make a claim against that store and their insurers for injury compensation. Claims can be made on a no win no fee basis and as with all claims for injury compensation, it is important to ensure that there is sufficient evidence to enable a specialist no win no fee solicitor to present a strong claim that will lead to a settlement being awarded to the claimant.  To ensure that the correct evidence is available to support your claim, it is vitally important to report the details of an accident to the right people.  In most cases, anyone injured should insist on the details of their injury and the cause of the accident to be recorded within an accident book. Details held within an accident book can be obtained by a no win no fee solicitor at a later stage and can help a claimant to prove that the supermarket or shop in question is liable for their injuries.

Another vital element of evidence that will be needed to support a claim for compensation after an accident in a shop is medical evidence. Anyone claiming personal injury compensation will need to be able to prove that an injury has been sustained.  Therefore, if you are injured in a shop or supermarket it is vital that you seek medical attention, either from your GP or by visiting the A&E department of a local hospital.  When you present for treatment, it is important that you advise your GP or the triage nurse as to what caused your injury and where it happened.  The details of this, plus any medical diagnosis, treatments provided or referrals for other treatments will be recorded within your medical records.  Your solicitor will then be able to obtain this with your authority and can use this medical evidence to support your slipping compensation claim and form an estimation of the value of settlement that you could receive.

If you have an accident within a shop that does not have an accident book, or where you are refused permission to report it in such a way, there are steps that you can take.  To find out more about what you should do after an accident and how to make your claim for compensation, contact us today.

If you’re wondering about your situation, feel free to leave a question at the bottom of this article or call us on 01225 430285, or if you prefer, we can call you back.

All injury compensation claims managed by Direct2Compensation are run on a fully compliant no win no fee basis, so it will never cost you any money should your claim for injury compensation fail to succeed.

130 questions have been answered below, why not ask your own?

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Questions & Answers

  • Kenneth

    My wife slipped and fell backwards on a mall entrance floor, she knew straight away she had been injured as she couldn’t walk. I couldn’t lift her up, security staff helped to pick her up, a wheelchair was provided for her. I was mad because it was raining outside and the polished floor was awash with trodden in water, no hazard signs. I took photos of the floor and of my wife in the wheelchair I demanded it was put in their accident book. 10 weeks on my wife still has back pain, physio said it would last 6 to 10 weeks.

    Reply
    • Ian Morris

      The scenario you describe regarding your wife’s injuries appears to confirm that this matter should proceed immediately as a valid claim for slipping accident compensation given the lack of hazard signs on display and the fact that the venue allowed a foreseeable risk to remain in situ without action.

      Please call us on 01225430285 or use the ‘start your claim‘ page of our website to provide further information in order that our Solicitors can seek compensation for the injuries sustained, the pain and discomfort caused and the longer term consequences of the fall, potentially including physiotherapy costs.

      Reply
  • Janet

    Hi me and my husband went for a meal in a restaurant, it was raining outside, the door where we went in was a carpet, the lady took us to table, it was a wooden floor round the bar and I slipped causing me to hurt my right shoulder as I fell. The manager helped me up and asked if I was ok. She didn’t put it in accident book. On the way out there was more wet on the floor, no signs to say wet floor. I had to go to hospital next day couldn’t lift my arm up, had a X-ray pulled muscles in my shoulder. Waiting to have physio.

    Reply
    • Ian Morris

      As it was raining, it was foreseeable that water would be trodden in to the Restaurant by customers. As such, the restaurant should have ensured both adequate matting was in situ at the entrance and that hazard warning signs were on display to remind customers to take extra care. As the Restaurant staff have failed to adequately account for the increased risk of slipping and not done all that they could to reduce the risk of injury, it is likely that you could succeed with a claim for compensation for the injury you have sustained.

      The fact that there is no written record of the incident is not helpful, but should not prevent you from pursuing a claim. If the incident happened recently, I would advise that you contact the restaurant in writing (or in person) to explain what happened, when and where and mention the lack of signage. Doing this will help to provide evidence to support you should you wish to pursue a claim.

      If you would like to take this further and make a claim, please call us on 01225430285.

      Reply
  • Lizzie

    Hi,
    My husband and daughter were walking into the range, there was an empty pallete on the floor which was slightly in the walkway. Long story short, my hubby tripped on this and as the pallete went up his shin causing alot of pain, embarrassment along with grazing and bruising. My daughter was holding his hand and came flying in to the store with him. They are very lucky they didn’t end up on the floor or with more serious injuries.

    We have reported it to the store manager who put baskets ontop of the pallets to make it more obvious and recorded the incident. Do we have a case to make claim?

    Reply
    • Ian Morris

      Please use the ‘start your claim‘ page of our website to get further help. We feel that there is a valid claim as the walkway within the store should not have been obstructed without adequate signage to warn of the potential hazard.

      Reply
  • Sema

    As I was leaving self check out at Tesco extra on 14th June 2021 I slipped and fell on my knees, no member of staff came to see if I was ok they just stared at me like nothing happened. I just walked it off as I had to pick my baby crying outside with my partner, but now I feel a lot of pain on my left knee and it pains whenever I try and touch it. It’s difficult now to change my baby who is only 4 months old, I will be going to my gp to get some painkillers but would like to know if I can make a claim.

    Reply
    • Ian Morris

      Do you know what caused you to slip? Was the shop floor wet or was there another hazard (spilled produce from a previous customer perhaps?) on the floor? So long as you can identify that a hazard was present, you can seek to make a claim for slipping accident compensation.

      If you haven’t already made sure that they have properly reported and recorded your accident and injury symptoms, make contact with the Supermarket in question to ensure that this is done.

      Reply
  • Christine

    I suffered a fall on Wednesday 9.6.21 in my local Morrison’s store – I slipped on produce debris by the salad items. I fell heavily on to the fall and against the metal shelving. I have significant swelling and bruising to my left arm and have been totally overwhelmed / distressed by the whole event. I have been seen in my local Emergency Department and had x-rays taken. An accident form was completed by a member of staff at the time however they were unable to locate their first aider to check me over. I was told I would be contacted the following day to see how I was doing / feeling. No contact from the store since then. Have been left feeling very disappointed by the lack of concern on their part. I have photo evidence of what I slipped on, a willing witness to this unfortunate incident and a member of staff commented to my husband at the time “to not having enough staff to go round to keeping cleaning up”.
    Would be keen to understand if worth pursuing a claim against the store/company. Thank you

    Reply
    • Ian Morris

      We feel that you have a very valid and justified claim for slipping accident compensation to be pursued against the store in question – particularly with regards to the anecdotal comments of the staff member to your Husband.

      Our Solicitors would be able to act for you on a No Win No Fee basis, meaning that you would pay no costs to any party should your claim fail.

      Reply
  • Phuti

    My cousin went to shop with her daughter, while walking along the aisle she spilled a drink and later the daughter walked around the same aisle, she fell and broke her arm. Can she claim against the shop owner?

    Reply
    • Ian Morris

      Did your cousin report the spillage? If not, there is no claim as they knew the spillage was present and could have reported it and avoided it.

      Reply
  • Kathryn

    I tripped up stairs in Starbucks in Glasgow and have really hurt just below my knee. The stairs had metal on the edge and the metal cut my leg. This happened on Saturday and although it hurts and I can’t actually kneel on my left leg, I haven’t visited the Dr. They took my details – no accident book that I recall – and have offered complimentary drinks on my next visit. I’m not a complainer but I do feel this is quite a nasty injury and wonder if there is scope to make a claim?

    Reply
    • Ian Morris

      Providing it was not damaged, loose or sticking up to cause a tripping hazard, the metal edge on the stairs is unlikely to be seen to be dangerous and is there to ensure that the edge of the stair remains fixed and safe. Therefore, we need to consider why you tripped and whether negligence can be established as the cause.

      If you simply misplaced your footing and caught your foot on the edge of one step and fell in to another, you would have no claim. However, if there was some sort of slipping hazard on the step (spillages or loose item) or if something caused you to trip – such as a loose stair edge or furled carpet etc, you would certainly have valid grounds to pursue a claim.

      If you would like to elaborate a little more on the cause of your fall, we can advise further.

      Reply
  • Chris

    Hi
    I am making an inquiry on behalf of my aunt (who is close to 80 years of age) and lives in Central London. She recently visited a food shop near where she lives and whilst shopping her foot got stuck on some strong adhesive tape which was on the floor but was attached to cardboard boxes containing food items that were in the aisle ready for the shop assistant to stack on the shelves. My aunt lost her balance (due to her foot stuck on the floor) and she fell breaking her knee. She was unable to move and in the end had to call a taxi to take her to the A&E at the nearest Hospital. She is at home now and recuperating but would like to explore her options in taking legal action. She has heard of ‘no-win, no-fee’ arrangements and keen to explore this. One relevant detail is that she is on full benefits and wonders if all/any of any likely compensation would have to be declared to the government.
    Thank you
    Chris

    Reply
    • Ian Morris

      It would appear that there is robust grounds to pursue a claim for compensation. The cause of the fall can be attributed to negligence and it would seem that the shop had failed in their obligations under the occupier liability act to provide a safe environment for customers.

      In terms of the benefits issue, a Solicitor will ensure that a claimant is helped in minimising the impact that a settlement may have on benefits entitlement and whilst any settlement should be declared, there are legal ways of receiving settlement – such as in to a personal injury trust – to ensure that a claimant is not disadvantaged when they are compensated for their injuries.

      Reply
  • Leslie

    A faulty tesco home brand flask I bought leaked and scalded my hand. I reported this to the store manager who took my details. After a few days I received a letter from head office giving me a number to phone.

    To cut a long story short they offered me a £20 gift card! I was very offended by this as I’ve been in a lot of pain since and the burn has swollen and is very sore. It’s been 8 days now and is still very red.

    Reply
    • Ian Morris

      We would be happy to look in to this for you and potentially pursue action against Tesco. If you have photographs of your hand injury, please send to us at justice@direct2compensation.co.uk so that we can review this and advise you further.

      Reply
  • Kathleen

    I fell on a piece of ice in Asda in March 2020. I had taken a bag of frozen veg from the freezer and slipped causing me to twist my left ankle and injure my right shoulder.
    A woman who witnessed me fall, picked up the ice to show me what I had fallen on.

    I sought medical attention at A&E and had physio for a few weeks.

    My main reason for asking is, I did put in a claim with Law Together solicitors, but they have since said that asda are not taking responsibility and are closing the case. They are sending me a letter to break down the reasons why and have said, I can use it with another solicitors if I want to pursue the claim.

    I am very disappointed with the outcome as I am still suffering with my shoulder.

    However, I am not expecting another firm to take my case on, but just a opinion about my case.

    Reply
    • Ian Morris

      I assume that the supermarkets defence is based on them having ‘inspected’ or cleaned the aisle in question within 30 minutes of your fall and having found no ise or slip hazard on the floor of the store and that they had no reports from shoppers or staff in the intervening period of any such hazard? If so, it is sadly the case that the store in question will not be deemed to have been negligent as they will simply say that they have done all that could reasonably be expected of them to ensure that they had provided a safe and secure environment for their customers.

      If you would like to email a copy of the letter your Solicitors are forwarding to you to us to review, we’d be more than happy to give you our view as to whether there is any potential to take this enquiry further.

      Reply
  • Barry

    Hi I had a fall in a local shop a box of bananas was left on the floor with no easy way to see it I received A/E treatment to a deep gash on my arm I took photos of above + short video. But the shopkeeper refuses to give any information about insurance he offered me £200 and not to take it any further I said no. I have been told and read that it might be too risky to sue him owing to proof of assets. I would like to know what your initial thoughts are to sue or not sue Thank you for your time and reading my rant. Kind regards

    Reply
    • Ian Morris

      Our Solicitors can conduct insurance searches on the business in question and can also investigate whether the proprietor has sufficient personal assets to face a claim if there is no insurance in place.

      Reply
  • Joanna Lemke Palasz

    Dear Sir,

    My 2 years old daughter slipped on the floor in Tesco shop and has some injuries. I was in shock and I did not report it in the shop at the time.
    The incident was yesterday around 1pm. I have a receipt from tesco as well.

    Can I make any claim for her?

    Reply
    • Ian Morris

      Yes, you can make a claim for your daughter. Of course, we need to discuss the accident and find out a little more about the injuries that she has so that we can confirm things, but yes – as a parent, you can act as a litigation friend and make the claim on behalf of your daughter.

      It is understandable that you didn’t report the incident at the time, but as you have a receipt, I would suggest that you return to the store in question and speak with the customer services team and request that an accident report is completed. Alternatively, you should email the store to make a report of the incident.

      Reply
  • Evelyn

    I tripped and sprained my ankle today when stepping out of a Chinese shop due to bad paving directly in front on the door. My ankle is now swollen and I’m in a lot of pain as a result. I was unaware of an accident book and the shop owner didn’t even come to see if I was ok. I was helped out by two strangers. I was wondering if this was something I could make a claim for?

    Reply
    • Ian Morris

      Can you obtain any photographs of the uneven and dangerous paving surface? There is certainly the potential to pursue a claim for compensation and it would be most helpful if we could view images of the accident site so that we can advise further. Can you email such images to us at justice@direct2compensation.co.uk

      It would be sensible to return to the shop in question – or make contact with them via email – to make a report of the incident with them. As the accident has happened on the pavement outside the store, it is likely that the local authority will be the party against whom any claim would be made.

      Reply
  • Fareed bashar

    I fell down in shop entrance where he put cardboard. The card board was wet and I fell down. There are bruises on my hand and my back is very painful. Can I make claim?

    Reply
    • Ian Morris

      You can make a claim in such circumstances. Please make sure that your injuries have been recorded within the shop (in an accident book – or in writing). If they don’t have an accident book, or won’t let you use it, just email them to outline what happened and when.

      Reply
  • Sandy

    I slipped in a store recently and fell flat on my left side. Frankly they really didn’t treat it well and that was worrying, I had to insist that it be logged, in-fact who turned out to be the manager had seen I and merely said are you ok, hen walked on and started cashing on the till. I then went ot him and asked If I could speak with the manager when he informed me he was. I am in agony in my back , been to A& E ye said nothing Is broken bu my pains are still severe. I am on pain killers and my friends keep saying to claim, but I feel ashamed. Should I be feeling this way? I came home after , rang my GP after I rang te store head office and asked about their slip policy. I was a retail manager so I know the rules, there was no cone etc and the mat at the entrance was wet.

    Reply
    • Ian Morris

      You should not feel ashamed or embarrassed by your recent fall. Although such feelings are understandable, you were caused to fall by negligence – a wet floor with no hazard warning signs in situ. You have done the right thing in terms of contacting their head office to discuss the accident reporting system and to ensure that they have your details and it is also good that you have obtained medical treatment and your injuries have been noted on your medical records.

      We can help you make a claim for compensation and look forward to helping you.

      Reply
  • Alison

    I was in my local spar shop today when l suddenly slipped on spilled gravy from hot food l went over on my ankle and fell among the biscuits. There was no warning signs. A member of Staff came over with a chair and bottle of water while another member of staff took my details. She phoned a taxi which we had to pay for for. The member of staff said she’d ring me.

    Reply
    • Ian Morris

      Given the cause of your ankle injury was a spillage on the floor of the shop in question, our Solicitors can pursue a claim for you under the Occupier Liability act and seek compensation for your ankle injury and recover any associated costs – including the taxi fare – on a No Win No Fee basis.

      Reply
  • Emily

    I slipped on something on the floor in Aldi in December 2020, the accident was logged in store.
    Since the accident I have sought medical advice as had pain in neck, shoulder and lower back affecting my left leg.

    Reply
    • Ian Morris

      Do you know what you slipped on? Was it a liquid? Squashed produce or a piece of plastic/wrapping? If you can identify what you slipped on, we can help you make a claim for the injuries you have sustained.

      Reply
  • Anna

    I fell after slipping on cards left on the floor in cardfactory, bruised and skint knee, bruised hand and arm. I didn’t know about an accident book and the staff didn’t mention it?

    Reply
    • Ian Morris

      If this happened recently, contact the shop – or company – by email and make your own report of the incident. Tell them what happened, when and how you were injured. You should also mention that the staff didn’t inform you of, or give you the opportunity to record the details in the accident book.

      You have a valid claim under the occupier liability act, to pursue a claim for personal injury compensation. The store has an obligation to ensure that the premises is safe for customers and the fact that they allowed cards to be left on the floor – which is a foreseeable hazard – is negligent and you would likely succeed with a claim for compensation after being injured as a result.

      Reply
  • Andrea

    I fell in a boots store and landed with my chin hitting the floor I had to go to A and E and have stitches, banged my knee and wrist bruised. It is on cctv, can I claim for this? It has shook me up and knocked my confidence, I still have the shakes from it.

    Reply
    • Ian Morris

      Please contact us on 0122543085 so that we can discuss your accident with a view to helping you start your claim compensation for both the physical injury and the emotional impact that the incident and scarring has caused you.

      Reply
  • Tim

    Just slipped over in the local coop, was over an empty bread basket. I stepped in it on route down aisle and I slipped and landed on my knee and left arm.

    Reply
    • Ian Morris

      The bread basket should not have been left unattended in the aisle of the shop, the fact that it was is likely to be seen as negligence. As such, you have a valid claim for slipping accident compensation under the occupier liability act and we would like to help you to pursue this matter.

      Reply
  • Kayleigh

    Hi I’m working in a SuperValu store while in work a Combie witch was packed with 24 packs off coke had falling on me when I was asked to pack it I pulled it and it toppled over and I fell to the ground with it as it was over packed.
    I am badly Bruised and had to go to A&E.
    I am looking to claim as my body is destroyed.
    Do you think I will be able to claim ? I am unsure what way to go about it.

    Reply
    • Ian Morris

      You certainly have a valid claim and we can help you recover compensation for the pain and distress caused by your injuries and recovery any associated costs or losses too.

      Reply
  • Linda

    I walked into the grocery store slipped and fell down on my left knee from squished tomatoes on the floor I did not fracture my knee or break my knee bone but is the store still liable for compensation?

    Reply
    • Ian Morris

      As long as the accident was reported in the store and your details taken (accident book or similar), you have a right to make a claim for compensation and this can be done on a No Win No Fee basis. You won’t therefore risk liability for costs if the supermarket in question can demonstrate that they had an adequate cleaning and inspection regime in place.

      Reply
  • Debbie

    I fell going into Sainsbury’s today just as I was about to pick up shopping basket. I fell really hard and was quoted shocked and felt sharp pain in my lower back and my hand which I think took the blow. I sought of did the splits but land on left knee. I do have wear and rare arthritis but am in pain already and I only did it an hour ago.
    The young chap on the entrance to Sainsbury’s was very nice and asked if I was ok but had not noticed that the floor was wet by the basket stack. The weather is quite wet today so customers are bringing in wet footwear in to store.
    I just want to know what I am to so if my lower back pain persists and becomes a problem as I already have minor aches and pain with arthritis. Can I get compensation for slipping on the wet floor which I was not made aware of?

    Reply
    • Ian Morris

      After a slipping accident caused by a wet floor surface, the most important thing to do is to ensure that the details of the incident are recorded within an accident book or similar incident reporting system within the shop in question. If you have already left the store, you should make contact with them – ideally in writing, outlining what happened, when and where and list any injury symptoms that you have. If there was no hazard warning sign in situ or insufficient floor matting, you should also make reference of that.

      Although you are not yet sure as to the extent of your injuries, you should contact your GP if the symptoms remain present after around 48 hours in order to have medical record evidence in place should it be needed in the future.

      Should you wish to make a claim for compensation, please call us on 01225430285.

      Reply
  • Rousell

    I fell over in a sweet shop. Due to cardboard at the door on the floor. I fell and twisted my back. The shop keeper smile which I was very unhappy about. There is also cctv in the shop so it is on the camera.

    Reply
    • Ian Morris

      Under the occupier liability act, a shop keeper or business owner has a legal responsibility to ensure that they provide an environment that is safe for visitors and free of hazards. Should a hazard be in situ (such as a water leak or other item on the floor as in this case), it should be clearly marked with a hazard warning sign until it is removed.

      As there appears to have been no such hazard warning in this case, it would seem that you have a valid and robust claim for personal injury compensation and this is a matter we are happy to help with.

      Reply
  • Shirley Pugsley

    Hi my wife slipped on a flooded area on a floor at a Tesco store. I called for staff to get a manager. She hit the hard floor damaged her right knee and hips also damaged, hurt her left arm and shoulder after trying to break her fall. There was many staff on scene including various managers, they said they were aware of a leaking fridge and said they had failed to check the area. And they admitted they were to blame for the excess water with in the isle. There was a camera on the area.

    We could not get an Ambulance as 111 said it was not important enough to send one. So 2 staff got my wife up off the floor a put her in a wheelchair so we could get her in our car, which was not easy with her injuries. I took her to the local Hospital for tests etc.
    My wife is unable to walk due to the damage caused. She has crutches to try to get around but not very successful. Tesco told us we would get a call from their head office within two weeks, 3 weeks on still nothing.

    We have tried phoning and sending emails but they will not respond. How long should we have to wait for a response from them, do you think they will bother?

    Reply
    • Ian Morris

      Regardless of whether Tesco contact your wife (which they of course should do), you should wait no longer and make further contact with us to start a claim for compensation. Tesco store staff appear to have pretty much admitted liability verbally in-store when they confirmed that they had failed to check the area and keep it safe.

      Our specialist Solicitors would be happy to make a claim for your wife on a No Win No Fee basis to recover compensation for the numerous injuries sustained, the pain and discomfort caused along with the impact on her independence and mobility.

      Reply
  • Hailey

    Slipped on metal sheeting floor at a local corner shop, wet rainy day and not fully covered by shelter from the outside elements along with others traipsing water in and out of shop on shoes, 1 wet floor side propped up against produces so not in plain sight. Hit my knee on impact and flat on my stomach, laid out for a few minutes with my sign of help from shop assistants metres away at til, I managed to get up and get inside shop also slipping on entrance, made them aware of what happened to be given a half hearted “I’m sorry that happened to you” there is a sign, you should be careful, we cannot clean up every minute, you was wearing the wrong shoes. Etc no manager available to speak to about insurance policy for the store asked for the cctv footage, was told to come back to store tomorrow after demanding they call someone which they called the store owner who was no help. I worry they have erased footage, I was in pain and shock and didn’t get a chance to record on my own phone. Any possibility I have a case? Off work currently laid up in bed as I await x ray for possible fracture to knee.

    Reply
    • Ian Morris

      Please make further contact with us – either by calling 01225430285 or by using our ‘start your claim‘ service as we would like our specialist Solicitors to consider this matter for you.

      The failure to properly erect a hazard warning sign in clear and plain sight indicates that you may be able to succeed with a claim for the painful knee injury you have sustained.

      Reply
  • Barbie Roe

    I slipped in my local Tesco on Sunday August 2nd, I saw the warning sign about slippery floor, but didn’t see all the water due to the lights not being on fully (just before store opening time) and my glasses being steamed up from wearing a mask, when I slipped backwards and fell full force onto my legs & back. I banged my hand and I was soaked head to foot in water, my hair was dripping and my clothes were drenched through to my skin, THERE WAS alot of water on the floor otherwise I wouldn’t have got wet. The staff tried to dry me off with towels and I WAS IN DEEP SHOCK. my left leg hurt and I had trouble standing up, the following day i went to my local minor injury unit where they took me in an ambulance to A&E, as they had concerns about my high blood pressure (180) and constant headaches and feeling nauseous, I had head & leg scans, luckily no concussion or broken/fractures.

    Reply
    • Ian Morris

      Unfortunately, it would seem that the supermarket in question are unlikely to have been negligent in this matter. As a hazard sign was erected – and you have confirmed having seen it, they would argue that you were aware of a possible slipping hazard. Further, the lighting in the store was not fully on as it was yet to open and you also couldn’t see the pooled water due to your glasses steaming up – which of course is not the fault of any party.

      Reply
  • Lorraine

    Sandles caught in between faulty flooring poundland,lamenate hard lino. Cut at the back . Never wrote in accident book jus took my name number. Gave me plasters blood all over the place. Flooring was already faulty . I have photos flooring and photos of my injury.

    Reply
    • Ian Morris

      Please call us on 01225430285 so that we can help you start your claim for personal injury compensation

      Reply
  • Kenny

    I slipped and fell in a grocery store on water leaking from a tank of some sort and hit my head, causing my smell and taste to go and my ears constantly to ring and my words are slurs. Can someone please help me please?

    Reply
    • Ian Morris

      Please call us on 01225430285 so that we can help you start your claim for compensation.

      Reply
  • Chris

    I had a slip in a supermarket a few months ago in which i banged my knee on the floor resulting in a small bruise. I was ok although my knee was sore for a couple of hours afterwards but i was still able to walk and drive without any difficulty. I slipped on a broken tub of cream that was on the floor and there was no warning sign to signify to customers to watch out for. I made a shop assistant aware so that he was able to clean it up and i stood next to the spillage to make other customers aware that this was a hazardous area. I didn’t think anything of it at the time i was ok and carried out the rest of my day. Had i’d been an elderly customer the outcome could have been very different. I didn’t feel out an accident book as i didn’t want to make a scene nor did i see a doctor as i thought my injury wasn’t serious. Can i still make a claim and if so roughly how much could this be?

    Reply
    • Ian Morris

      You can still make a claim as you have 3 years in which you can do so. We can help you with this and our No Win No Fee service gives you the opportunity to pursue a legitimate claim without risking any financial consequences should the claim fail.

      As for the potential value of your claim, it is impossible to say at this stage, as to what sum of compensation you should expect.

      Reply
  • nam

    I went to lidl today and there was spring onion on the floor, which i didn’t see. I slipped and fell down, hurt my back. Can i claim for it?

    Reply
    • Ian Morris

      Yes, we can help you pursue a claim against the supermarket and their insurers in this scenario. Please call us on 01225430285 or if you would prefer that we call you, we are happy to do so.

      If you haven’t already done so, it is important to ensure that a record of your accident and injuries has been made with the supermarket in question. If it wasn’t done at the time, make sure you either go back to the store or contact them over the phone to get this done.

      Reply
  • Louise

    Hi, I have fractured my ankle through a fall down a slope In My local shop, the floor is tiled and had been raining outside, no Mat on entry to shop to dry feet, and no wet floor signs. It wasn’t recorded in an accident book, however two members of staff witnessed the fall And came to my aid. Would I have a claim?

    Reply
    • Ian Morris

      The failure of the shop staff to place any hazard warning sign or matting to make the floor of the slope safe or to warn of the risk of injury would appear to be negligence and you appear to have a valid claim worthy of pursuit.

      If your fall was recent, you could still attempt to have the shop in question note the details of the injury in their accident book, either by going in person to the shop or by emailing them to outline what happened.

      If you would like our help in making your claim for personal injury compensation, please call us on 01225430285 or you can ask us to call you and we’ll be in touch to offer help and assistance.

      Reply
  • DIANE

    I tripped in asda over a empty pallet getting injuries, bruised and swollen cheek bon,e bleeding mouth, bruised leg, all in accident book. They’re admitting all responsibilities saying they will offer compensation, what would that be?

    Reply
    • Ian Morris

      Hopefully you are being represented by a specialist personal injury Solicitor in your claim for compensation? If not, you should call us on 01225430285 in order to get specialist representation. A specialist Solicitor will ensure that an appropriate level of compensation is obtained in your claim. A Solicitor will be able to ensure that an appropriate compensation settlement is reached by obtaining a medical experts report with a detailed understanding of the prognosis of any injuries sustained and what you recovery period will be (or if any ongoing symptoms will persist). A Solicitor would also ensure that any out of pocket costs you have incurred or lost income etc is also recovered.

      As for the value of your claim, without knowing the extent and severity of your injuries, we cannot advise.

      Reply
  • Vikki

    Hi there November last year I fell on the tiled floor at work. I’d locked up come in wiped my feet and slipped, causing problems to my knee. I’ve since had to have a lot of time off, trips to physiotherapy and even to have injections for pain (still waiting). I’m now on reduced hours due to the fall, do I have a claim?

    Reply
    • Ian Morris

      We think you have valid grounds to pursue a claim for compensation and we would like to help you with that, so please contact us.

      If there isn’t/wasn’t a mat provided by the employer on the floor of the entrance at work, you are likely to have a valid claim. Providing a mat at the entrance would have enabled you to wipe your feet and reduce the risk of a slipping accident such as the one you had.

      Please call us on 01225430285 or if you prefer, we can call you when you are available if that suits you better.

      Reply
  • Yplace

    My son 7 years was running In a well known home store. While running around the corner he tripped and fell hard, his leg hit a pointed raw metal shelf that is placed on all metal shelves for the stocking machines not to bump into the shelves. My older son 8 year tried to help him up and he fell again on to metal Pointed raw metal .. he had a gash in stomach and a large black blue mark on his leg, he complain of neck pain and had a bruise on his leg where metal hit. I did not see exact incident, but was told by bystanders and kids. Is this worth a claim? Can I advocate for them to remove this pointed metal as they can be dangerous?

    Reply
    • Ian Morris

      The cause of the accident would appear to be your Son running and losing balance/slipping. In this case, it may well be that he would not be able to bring a claim for personal injury compensation as the counter argument/defence would be that he should not have been running within the store. However, there may be an argument to be made that the metal shelving is unsafe and that the injuries sustained would not have been sustained if the shelving was safer.

      Do you have photographs of the shelving that caused the injury? If we could see those photographs, it would help us further consider whether a claim can proceed on this occasion.

      Reply
  • Sadaf

    My son fell on the shop floor because there were objects left on the floor. At the time of the incident I did not report it because my son was in so much pain I rushed to medical care. I however have made a complaint about this but nothing is being sorted because I didn’t report it. I wanted to know would you be able to help me with this?

    Reply
    • Ian Morris

      We would certainly be happy to look further in to this for us. Please contact us so that we can find out a little more and help you.

      Reply
  • Susan

    I have slipped in Asda today on some spilt shower gel. I have injured my knee and have had to come home and rest, feeling rather sick. I had to go in room and fill in an accident form, a member of staff witnessed my fall.

    Reply
    • Ian Morris

      Well done with making sure that an accident book entry was made. Making a proper report of an accident such as a slip in a shop is very important and protects your interests should you pursue a claim for compensation. Not only does the accident report confirm the date and location of the accident, but it also will confirm the nature of the injuries and details of any persons who witnessed the incident. As such, this would provide strong evidence to support your claim in future.

      Please call our team on 01225430285 so that we can further discuss your accident with you. We feel you have a valid claim and one that should be pursued. Whether or not the supermarket in question can mount a robust defence of such a claim is yet to be seen, but as we work on a No Win No Fee basis and you would pay nothing at all should the claim fail, you have nothing to lose by exercising your legal right to make a claim for compensation. Remember, if you prefer, you can ask us to call you at a time that suits you.

      Reply
  • Kacey

    Hi, I slipped in a well known shop in town on advertising cardboard that had fallen on the floor. My back, knee, arm and hand are so painful.

    A member of staff recorded it in their accident book. Can I make a claim?

    I don’t work because of back problems and I am so angry as I wasn’t treated that well and was told that if it gets more painful then I was to call 111.

    Reply
    • Ian Morris

      You certainly have a right to make a claim for compensation and we would be very happy to investigate your situation further.

      Call us on 01225430285 or ask us to call you at a time that suits you.

      Reply
  • Brooke

    I was walking out of Gregg’s and I slipped down the slope that was wet coming out of the shop. There wasnt a visible sign. I fell onto my bum but with embarrassment i said i was fine to the worker who came to see if I was okay. I got up and he gave me my order for free. As the day has gone on my coccyx feels tender and bruised. When I got up he then came and put out a slippery wet floor sign. I wasnt offered an incident book also, but with embarrassment and pain at the time I just wanted to hurry and leave! Will this be a claim I can get looked into?

    Reply
    • Ian Morris

      Yes, this is a claim that could be investigated for you. We would recommend that you return to the store in question to have the matter recorded – or contact Greggs main office to report it directly to them. You should also seek medical attention for the injury to your coccyx and lower back as such injuries can become quite serious.

      Reply
  • Christine

    Today in Sainsbury’s I slipped on what looked like squashed carrot on the floor causing me to to fall on to my left side, I have tendinitis in my left shoulder and had a second steroid injection in it just a week ago, the fall seems to have agravated it as the pain as flared up again, i also have pain in my left leg and hip, the accident was recorded in the accident book.

    Reply
    • Ian Morris

      Given the fact that the incident has been recorded in an accident book, you can certainly consider pursuing a claim for compensation. Whilst you appear to have exacerbated a pre-existing condition, you can claim for the worsening of your symptoms. You also have ‘new’ injuries and they can form part of the claim also. You should make sure that you attend your GP to discuss the injuries and once you have done so, please call us on 01225430285 to ensure that you get the help and advice that you need.

      Reply
  • Magdalena

    I went for shopping to local Lidl store and unfortunately during making my shopping my leg got stuck and i fall in the floor.
    The floor was full of foil and some rubbish. I catch one of the supervisor and i was on completely shock i ask him what is that rubbish and because of this i fall down. He just ignore me and left no apologies, no report for accident, nothing.
    I contacted lidl customer service. They apologise and they have everything on CCTV. I want to make claim against then.

    Reply
    • Ian Morris

      We think you have a strong claim for slipping accident compensation against Lidl. Please call us on 01225430285 or if you prefer, call you at a time that suits.

      Reply
  • Michelle

    I was shopping at a department store and purchased several pairs of shoes. The sales clerk handed me the boxes to go stand in line and purchase. My vision was obstructed because of the size of the boxes. In the meantime, there was a toddler playing on the floor and I tripped over him and fell. His mother grabbed him and took him away immediately.
    I am now experiencing knee pain and have gashes on my knees. Is the store in any way liable?

    Reply
    • Ian Morris

      It is hard to see how you would succeed with a claim on the basis of your description of the incident. Whilst the staff member provided you with the boxes of shoes you wished to purchase to walk to the payment desk, the store were not the cause of your fall – it was the child who you tripped over and the store would argue (likely successfully) that they were not liable for your trip as they had no responsibility to prevent the toddler from playing on the floor.

      Reply
  • Wendy

    I walked into a charity shop half way across the floor which was about 10-12 feet in I felt my left foot start slipping from under me as if on ice. I was unable to gain control as my whole body came down with a thud to the floor. I lay there for a minute my left leg and knee seemed just fine my wrist left one was slightly aching but nothing to bad, I was ask by the man behind the counter if I was ok and a lady came over after I got up my glasses where knocked off and ended up skimming across the floor. I seemed ok at the time and said oh my think your floor is highly polished the man replied it’s not been polished, I walked around the shop and tiptoed out walking down the street. I didn’t feel comfortable my leg started to hurt and my knee was hurting and felt as if I had broken the skin (it had not) I drove home feeling shaken my leg and knee seemed a little bruised but nothing more, my wrist was fine but as the night went on I was unable to lie on my left leg, it was slightly swollen and painful to touch.

    Reply
    • Ian Morris

      Did you complete an accident report form (accident book) within the shop at the time of your fall? If so, did it state that the floor was highly polished?

      Reply
  • Jo

    I was in Waitrose a week ago and one minute I was walking around next minute I was on the floor. I was helped up by a member of staff my hand came up with a bruise straight away, when I and the staff member looked there was water on floor and no sign. They took my details and said they would ring me but never did, I went to the walk in centre a few days later as in pain with my arm they said it was not broken just badly bruised muscles. I have been in to the shop and a lady who was there said they looked at the cctv and saw what happened they had wheeled out flowers for out side and water and fell on the floor I have since received a letter with £20 gift voucher, is this good enough?

    Reply
    • Ian Morris

      The £20 gift voucher is simply a gesture of goodwill and should not be seen as an offer of compensation and should not be accepted as such.

      The incident you describe and the apparent admission of staff as to the cause of the water would lead me to believe you have a valid and strong claim for compensation. We would be very happy to help you pursue your claim and I suggest that you use the ‘start a claim’ page of our website to send us some contact information so that we can call you and discuss your options and explain how we can help you claim a proper compensation settlement.

      Reply
  • Vicky

    Yesterday my daughter slipped on a melon skin which was on the floor of a New Look shop in West Wales. The incident was recorded and apparently a photo was taken of the melon skin. This was a serious accident for her because she has an existing condition of arthritis in her knees, and it is exacerbated by trauma such as this. She is now in considerable pain. We are not sure how to proceed. Took place yesterday.

    Reply
    • Ian Morris

      In any incident in which someone is injured in such circumstances, it is important that an accident book entry is made and it is good to see that this has been done. You also have taken photographic evidence of the slipping hazard and this will provide further evidence to support a claim.

      When someone has pre-existing injuries or a pre-existing health condition that is impacted by an accident, they are entitled to claim compensation for the exacerbation of any symptoms and also for any new injuries such as bruising or soft tissue damage. In your daughters case, we would be very happy to assist with a claim for compensation.

      Reply
  • Karan

    Hiya, so about 10 mins ago I just fell in Tesco and hurt my wrist and my bum because the floor was so wet and there was no sign AT ALL!!!! I’m pregnant as well so I’m even more concerned and I’m not too sure what I should do now so if you could get back to me and let me know what options I have it would be appreciated, thanks.

    Reply
    • Ian Morris

      After slipping on a wet floor, you should make sure that the details are recorded within the accident book in the Supermarket. If this wasn’t done at the time, you could email, telephone or even return in person to the store and make a report.

      You should also get your injuries checked at a GP/Hospital A&E or at a walk-in-clinic and then use the ‘start a claim’ page of our website to submit a claim enquiry request. In an accident where someone has slipped on a wet floor with no hazard sign present, it could well mean that you have a valid claim for compensation.

      Reply
  • Jane

    I fell today in a local supermarket. The floor was over polished and like ice. When someone eventually came over and saw the small spillage just along where I’d slipped they said it was because my shoes had no grips! They then put a yellow cone out and then and mopped the area and got me a chair, a glass of water and asked if they could call someone for me.

    I was in pain and embarrassed. I didn’t get store managers name or the details of the member of the public that came over when I was on the floor. They put my name in the accident book but I didn’t see it or get to sign it. I went to A&E regarding my injuries who said that I had suffered torn ligaments and soft tissue damage. Can I claim against them?

    Reply
    • Ian Morris

      It is hard to claim compensation for slipping on a highly polished floor, although not impossible. It is easier to claim compensation if you have slipped on a spillage of water on the floor of the shop that was not marked with a hazard warning sign.

      In your case it is good to hear that your details were entered in to an accident book report. Therefore it could be worthwhile pursuing a claim for compensation and I suggest that you use the ‘start a claim’ page of our website to make further contact about this.

      Reply
  • Philippa

    I slipped on some squashed fruit in a supermarket. All was recorded and logged in an accident book and it was followed up by a solicitor who said that the supermarket we in fact not liable for the accident as the isle was cleaned 59 minutes earlier.

    I am still undergoing medical treatment 18 months on from the incident.

    Would this be worth following up with a different solicitor?

    Reply
    • Ian Morris

      59 Minutes is a long time from the previous cleaning and is something we feel our Solicitors would fight further on.

      Reply
  • Laura

    I was taking my daughter into McDonald’s as she needed to go to the toilet, as soon as we walk in we both slipped on the very wet floor, I have sustained injuries to my back which I went to a + e for and my daughter immediately came up in a big bruise on her face which she received first aid from staff. There was a sign up but it was far away from the wet floor and we had no chance to see this as the door was closed and my first step inside the door was when we fell. When we came out I saw that on the men’s toilet door they had a sign up saying warning cleaning wet floors however this was not on the women’s toilets so there was no way for us to see this until it was too late and we had already fallen. The manager apologised and said that there is normally a sign on the door and this shouldn’t have happened.

    Reply
    • Ian Morris

      Whilst there was a hazard sign, you are right to identify that it was not situated correctly and was therefore irrelevant in this matter. You should certainly make a claim for compensation with us as we believe you would have a good prospect of succeeding.

      Reply
  • Monica

    I slipped on a piece of dirt/ cake yesterday in a branch of Greggs. On an already filthy slippery floor. Slammed down on my shoulder and arm. Went A and E, no breaks but masses of bruising and soft tissue damage. The dept manager immediately admitted liability. Is it worth pursuing a claim?

    Reply
    • Ian Morris

      It is certainly well worth pursuing a claim for compensation in this matter. At Direct2Compensation, we have an expertise in slipping accident compensation and will be able to advise you fully regarding your rights in this matter should you wish to take this further.

      It is good to note that you reported the incident to the duty manager in the store. If they did not take your name etc, it would be worthwhile contacting them to make sure that they have a proper record of your accident.

      Reply
  • Michelle Clark

    My toddler ran off from his dad recently in a big department store. He ran to go under the clothes rack. As he did so he tripped and hit his head on the wheel break as it was stuck out instead of being tucked under the rail.

    This resulted in a 2 inch laceration to his forehead! As this needed immediate medical attention my partner scooped him up ran out of the shop and took him to the hospital.

    I have since been in contact with the store who acknowledged they know about the accident.

    Are we able to claim on behalf of our son?

    Reply
  • Lee Artley

    my 5 year old daughter slipped on supermarket floor , it seemed to be polished a bit too much maybe as it wasnt wet, she has bruised her arm and swollen, unfortunately as my daughter was very upset i proceeded to get her home, is it it too late now to claim as i never got it recorded in accident book?

    Reply
    • Ian Morris

      It is always harder to make a claim in an incident where there is no record made of an accident at the time. This is because it allows a defendant to question whether an injury was caused in their premises or due to their negligence and not elsewhere.

      It is also very hard to make a claim when slipping on a polished floor – it is not impossible, just very difficult to prove.

      Reply
  • Carl duck

    Hi Ian

    I was in the store yesterday (25 June) at around 15.50h/16.00h

    I entered the store and initially looked at the refrigerated meats. I did not pick up any items.

    I then walked across the aisle and in the middle of it slipped, fell and landed on my bottom/back.
    I dropped both my iphone and wallet.

    I am 6ft and 15 stone and the noise from the fall alerted the whole store.

    A number of shoppers assisted me.

    It became immediately apparent that I had slipped on pink yoghurt type product that was on the aisle flooring and the skid mark was visible.

    I fell into a metal basket holding crisps which was knocked over and cut my arm. My iphone screen smashed.

    I did get up but was obviously shocked.

    Two members of staff came to the shop floor and one of them took a photograph of the yogurt.

    The yogurt was cleaned up and I went into the back of the store with the Duty Manager and left my details. The incident was filmed on CCTV.

    I was actually quite shaken by the incident.

    I awoke this morning with a very sore lower spine; my right knee is also sore. I called the local GPs and I have an appointment at 4.30pm today to check that I have not damaged anything.

    As my back is sore I have decided to remain at home today so that I dont have to drive 40 miles round trip for 2 hours.

    I am actually quite annoyed about this incident.

    The accident shows negligence with regard to Health and Safety.

    The accident have led to personal injury.

    The accident has led to the damage of personal items which are essential for my work.

    I don’t think that the injuries are long term, just soft tissue.

    Do I have a claim?

    Reply
    • Ian Morris

      The scenario you describe certainly indicates that you have a valid claim for slipping accident compensation and on that basis, we suggest that our team call you to help get the ball rolling.

      At Direct2Compensation we can link you with some of the best slipping accident compensation Solicitors available and our No Win No Fee service means that you can pursue the claim without having to take any personal risk.

      Of course, there can be no guarantee of success with any claim but given your description of the incident, we think this claim should be pursued and we look forward to helping you with that.

      Reply
  • Amanda

    I visited a pet store that allows dogs in the store. I was walking down one of the aisles when my foot went, as if on ice, and I landed on the floor with an almighty thud. I landed with my leg bent up behind me on on my back. This accident happened due to a pool of dog urine that had been left on the floor. So not only did I fall I was subsequently sitting in dog urine. I was in extreme pain to the extent that I could not immediately get up. The staff only came over when another shopper, who had heard the noise (from the opposite end of the store) called them. One assistant was just standing at the end of the aisle watching. At no time was a first aider called. It was logged in the accident book and the manager took a photo of the dog urine. Since this fall I have had to visit A&E due to the amount of pain I have been in. I have badly bruised my knee and have severely sprained/torn a muscle in my back, which will take approximately 6 weeks to heal. This is causing me many problems due to the pain and restrictive movement. I am also getting minimal sleep. It is also affecting the simple things like housework etc.The manager gave me a £20 gift voucher, I was shocked/dazed and just wanted to leave due to being in pain and covered in dog urine, so I took it and left. Can you please advise? Thank you

    Reply
    • Ian Morris

      The £20 gift voucher is simply an act of goodwill and will have no bearing on any future claim for personal injury compensation that you may attempt to pursue further to the slipping accident within the store.

      We would like to assist you with a claim in this case as our initial view is that you are likely to have reasonable prospects of succeeding. Whether or not the claim will succeed would depend on whether the store in question can provide evidence to show that they have an adequate cleaning and inspection regime in place within the store. Given that you slipped and fell on what transpired to be dog urine, you would have expected that the substance would have been cleared away immediately. The fact that it was not could be an indicator that the store does not adequately monitor and inspect the aisles.

      Reply
  • Sarah Fitzgerald

    Hi, I slipped in my local shop and hurt my lower back and elbow, it was straight as I walked in the door a slip sign was up but not actually on the area I slipped, and as I was getting helped up I noticed one of the members of staff turned the sign to make it more visible after I had fallen, is there any point making a claim if a sign was up even if not on the actual area I slipped?

    Reply
  • Carly Wendt

    Hi
    I slipped on a wet shop floor when I was 8 months pregnant with twins it was a year and a half ago now.
    I don’t recall if there was a sign but spent the night in hospital on pain meds. Had to check babies etc and was on crutches for 3 weeks.

    Reply
    • Ian Morris

      Although your fall was 18 months ago, that should not stop you from trying to pursue your legal right to make a claim. Under UK law, any person injured in an accident that they do not believe was their own fault is allowed a period of 3-years from the date of their accident and you are clearly well within that. As you don’t recall seeing any hazard signs on the shop floor to warn of any liquid or water on the floor and risk of slipping, you have justifiable grounds for seeking compensation.

      Reply
  • Lisa Harrison

    I slipped in a shop 2 weeks ago but didn’t officially report it. After lots of pain I attended hospital to be diagnosed with a broken ankle. Can I still put a claim in?

    Reply
    • Ian Morris

      Given that the accident happened 2 weeks ago, it is not too late to attempt to get the shop to enter the details of your fall in their accident book. If they refuse, you should write to their head office (or direct to the shop if it is an independent trader) to outline the details of the incident, retaining a copy for your records. You should make sure that you highlight the cause of your slip – such as a spillage on a floor or a wet floor from mopping, the lack of hazard warning signs and the names of anyone who was working – if you know the details.

      If you were with anybody at the time of the fall, they may be able to act as a witness, but they would not be independent. Do you have any receipts for items purchased on the visit when you slipped? If so, that would provide evidence that you were in their store. If you paid by card and don’t have a receipt, you will be able to provide a bank statement showing a card payment on the date and time in question and this could help your claim.

      Reply
  • Mr Mahmood

    Hi

    I went into a newsagent shop to buy some groceries, on the floor there was cardboard box covering the floor, as I walked across that my leg went through the floor. It took a three or four minutes for my leg to come out. My leg was bruised and gashed. The person working there said boss was not there. My leg is paining and I am going to doctors to check out bruise. I took video and photos of shop etc. Do I have a claim on this?

    Reply
    • Ian Morris

      On the basis of your description, my immediate view is that you have a very strong claim for personal injury compensation here. The newsagents have completely failed in their duty of care by leaving a hole in the floor covered only with cardboard. This area should have been completely cordoned off and signs erected to warn of the hole in the floor.

      If you would like to pursue this claim further, we would be very happy to link you with one of our expert personal injury compensation solicitors.

      Reply
  • Jordan Morphey

    I walked into KFC today and slipped over on there wet floor there was no wet floor sign I went to the toilet to cry as I hurt my knee! I ordered my food and told the cashier there wasn’t much response as I was given my food I asked to speak to the manager and told her to put a sign there I started cryin and left KFC I then rang them to report the incident and was offered a free meal have I got ground for a claim?

    Reply
    • Ian Morris

      You can certainly pursue a claim for this accident and injury. You have done the right thing in reporting this to KFC by phone and indicating to the Manager of the premises that they should have a warning sign on display.

      Reply
  • Roxanna

    Hi,
    I had a slip in a supermarkets’ ladies room. It was something like oil spilled on the floor. It had no colour like other washing/cleaning detergent, so I couldn’t notice it to avoid stepping into it.
    There was no “wet floor” sign either.
    I badly fell on my hip, resulting in a horrible pain in my lower and middle back the next two to three hours.
    I couldn’t sit, lie down and only stand in a bent down position.
    I also couldn’t go to work for two days. Thankfully, another two days was the weekend.
    I was wondering if I could make a claim?

    Reply
    • Ian Morris

      You can certainly make a claim for the injuries you have sustained in this slipping accident.

      We’d be very happy to instruct one of our specialist Solicitors to act for you on a No Win No Fee basis and would only need a few minutes on the phone with you to get the basic information needed to get this started for you.

      We look forward to hearing from you.

      Reply
  • sarah simpson

    I wondered if you could give some advice on whether I have a valid claim. On the 3rd March I went into a local store and on the way out I slipped on a very wet surface, it had been raining quiet heavily night before and morning. A member of staff asked if I was OK, I quickly got up and left to go home as was shaken and extremely embarrassed. Once I returned home the pain in my leg and wrist was getting bad and bruising to both started to come out I went into store asked if accident book can be filled in. No manager available so they took my details and promised manager would call – never happened I showed them where I slipped and they replied yes that slippery I’ll put cones out I went home. 3 days later no contact from store so I sent a complaints letter to head office. Today 21st received a letter back saying that accident report and cctv been sent to health and safety team and that the store has since seen me and gave me a bunch of flowers as gesture of good will.

    Reply
    • Ian Morris

      I think you may well have a viable claim for compensation here. Of course, we would need to find out more specific information (such as where in the store you fell) during a phone conversation to be able to confirm things, but given what you have said about your slipping accident, we are of the view that we think you should be making a claim for compensation.

      Reply
  • Diane

    My little boy aged 6 had a slip in a supermarket today resulting in a nasty egg shape lump between his eye brows after head butting the mop bucket. There was a wet floor sign albeit nowhere near where the floor was wet. Nor was the isle blocked off. They have informed me that this was logged in the accident log but i have not seen this for myself. Can you help?

    Reply
    • Ian Morris

      Dear Diane

      We would be more than happy to investigate this matter for you and your Son. Although there was a hazard sign, you have rightly pointed out that it was situated nowhere near the slippery wet floor and as such, the sign was redundant.

      It is good to know that the accident book entry has been made as this will help to confirm that your son was injured in the supermarket in question.

      We look forward to hearing from you.

      Yours sincerely

      Ian Morris

      Reply
  • Kirsty mitchell

    Last night I had an accident in debenhams they had a palette out on the shop floor and I tripped on a piece of plastic.
    I badly hurt my knees and side of my body, I had to take the day off work coz I can’t really walk.
    I wasn’t going to claim but I feel I should I badly hurt myself.
    Do I have a claim?
    I filled in an accident form and a witness saw it.

    Reply
    • Ian Morris

      Kirsty

      The incident you describe would suggest to me that you have a very strong prospect of succeeding if you opt to pursue a claim for compensation against Debenhams.

      A pallet is something that should not be left unattended on the floor of a large shop as it is likely to be something that shoppers will not notice whilst looking at eye level height displays. Further, pallets are known to have plastic wrap on them that will be almost invisible under the lights of a shop and this is a further hazard. The fact that an accident book entry was completed is great in terms of helping your claim going forwards.

      We’ll be delighted to assist you with the pursuit of this No Win No Fee claim.

      All the best

      Ian

      Reply
  • Claire

    Hi,
    I slipped on a well known shop this morning due to a sign fallen over. The sign was made of plastic and as I’ve stepped on it, I’ve fallen.
    I’m nearly 6 months pregnant the staff were unhelpful and I didn’t receive any help at the time. I did not know that I needed to fill in the accident book.
    Am I still able to claim?

    Reply
    • Ian Morris

      Claire

      Hi, thank you for letting us know about your slipping accident. We have successfully pursued claims for the exact same accident as you have had on a number of occasions, so we would definitely be willing to pursue your claim.

      As the accident has only happened this morning, I would suggest that you do two things in order to protect your interests regarding pursuing a claim for compensation for the injuries and discomfort caused to you. You should return to the shop or speak with them on the telephone to report your accident – ask them to record your details or ask them for their head office details and call them to report it. If you find that they are unhelpful, look up the company on the web and email their customer services team. Report what happened, how you slipped on the plastic sign that had fallen and what injuries you have. You also need to see your GP (or midwifery team) to get checked over for any injuries to you or anything relevant to your pregnancy.

      I hope that all is ok with your baby/pregnancy, but I would imagine that you will be sore and may well have suffered bruising or sprain related injuries. With this in mind it is important to see your GP so that the details of your injuries and symptoms can be recorded within your medical records.

      We need your contact details in order to speak with you to help you get this claim started. With this in mind, please either reply to my email copy of this reply sent to you. We can then call you and help you get this claim up and running.

      I look forward to hearing from you.

      Yours sincerely

      Ian Morris

      Reply
  • Michelle

    I’ve just had 2 falls in the same place in a tesco express. (My drink went flying out of my hand on the first fall so I went to get another and slipped on same place on way back) 30/11/12 approx 5pm.
    I have recorded in incident book although do not have a copy. There was no slippery floor sign on display.

    Reply
    • Ian Morris

      Michelle

      Thank you for your comment on this page of our site. As you also took the time to complete our ‘start your claim’ section of our website, we’ve already been able to speak with you about your accident. As you know, we think you have a good claim for compensation and that you are likely to succeed if you pursue this matter. As a result of our discussions, we’ve instructed one of our specialist solicitors to contact you to start pursuing this claim against Tesco for you.

      Yours sincerely

      Ian Morris

      Reply
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