Can you claim compensation if you slip or trip on a shop floor?


Slipping accidents are a common cause of injuries, some of which can be very serious. They often happen on smooth, highly polished floor surfaces such as those found in shops and supermarkets, which are even more slippery when they are wet. 

We are often contacted by people asking whether they can pursue a slip or trip compensation claim against the shop in which they had their accident. Usually the slip is due to a wet floor, one that’s been subjected to a spillage (eg a broken item in a supermarket aisle) or a leak. Sometimes the floor has been subjected to intense polishing, rendering it dangerous.

In such cases, if the shop, supermarket or other public venue has failed to erect a hazard warning sign, you are likely to have a strong claim for personal injury compensation as a result of your slipping accident. However, even if a hazard sign was erected, you could still be able to claim slipping accident compensation if it can be demonstrated that the sign was inadequately displayed – hidden or obscured from view, or located in the wrong place.

Other potential hazards on a shop floor can cause trips and falls, whether you can claim will depend on if the management has been negligent in its duties to protect customers from injury.

As with most injury compensation claims, it’s important to make sure that the details of your accident and a description of your injuries has been properly recorded and entered within an accident book as this makes your prospects of succeeding with a claim stronger than if the details have not been recorded in an accident book.

If you have been injured after slipping on a floor within a shop, supermarket, restaurant or any other public venue, there are ways of finding out if you have a valid slipping accident claim. Public venues, including shops, hold public liability insurance, and it is against this that any claim for injury compensation will be made. 

If you’re wondering about your situation, feel free to leave a question at the bottom of this article or call us on 01225 430285, or if you prefer, we can call you back.

All injury compensation claims managed by Direct2Compensation are run on a fully compliant no win no fee basis, so it will never cost you any money should your claim for injury compensation fail to succeed.

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  1. I was in Waitrose a week ago and one minute I was walking around next minute I was on the floor I was helped up by a member of staff my hand came up with a bruise straight away when I and the staff member looked there was water on floor and no sign they took my details and said they would ring me but never did I went to the walk in centre a few days later as in pain with my arm they said it was not broken just badly bruised mussels I have been in to the shop and a lady who was there said they looked at the cctv and saw what happened they had wheeled out flowers for out side and water and fell on the floor I have since received a letter with £20 gift voucher is this good enough

    • The £20 gift voucher is simply a gesture of goodwill and should not be seen as an offer of compensation and should not be accepted as such.

      The incident you describe and the apparent admission of staff as to the cause of the water would lead me to believe you have a valid and strong claim for compensation. We would be very happy to help you pursue your claim and I suggest that you use the ‘start a claim’ page of our website to send us some contact information so that we can call you and discuss your options and explain how we can help you claim a proper compensation settlement.

  2. Yesterday my daughter slipped on a melon skin which was on the floor of a New Look shop in West Wales. The incident was recorded and apparently a photo was taken of the melon skin. This was a serious accident for her because she has an existing condition of arthritis in her knees, and it is exacerbated by trauma such as this. She is now in considerable pain. We are not sure how to proceed. Took place yesterday.

    • In any incident in which someone is injured in such circumstances, it is important that an accident book entry is made and it is good to see that this has been done. You also have taken photographic evidence of the slipping hazard and this will provide further evidence to support a claim.

      When someone has pre-existing injuries or a pre-existing health condition that is impacted by an accident, they are entitled to claim compensation for the exacerbation of any symptoms and also for any new injuries such as bruising or soft tissue damage. In your daughters case, we would be very happy to assist with a claim for compensation.

      She can start a No Win No Fee claim with us easily – simply by using the ‘start a claim’ page of our website or by calling our team for help on 01225430285.

  3. Hiya, so about 10 mins ago I just fell in Tesco and hurt my wrist and my bum because the floor was so wet and there was no sign AT ALL!!!! I’m pregnant as well so I’m even more concerned and I’m not too sure what I should do now so if you could get back to me and let me know what options I have it would be appreciated, thanks.

    • After slipping on a wet floor, you should make sure that the details are recorded within the accident book in the Supermarket. If this wasn’t done at the time, you could email, telephone or even return in person to the store and make a report.

      You should also get your injuries checked at a GP/Hospital A&E or at a walk-in-clinic and then use the ‘start a claim’ page of our website to submit a claim enquiry request. In an accident where someone has slipped on a wet floor with no hazard sign present, it could well mean that you have a valid claim for compensation.

  4. I fell today in a local supermarket. The floor was over polished and like ice. When someone eventually came over and saw the small spillage just along where I’d slipped they said it was because my shoes had no grips! They then put a yellow cone out and then and mopped the area and got me a chair, a glass of water and asked if they could call someone for me.

    I was in pain and embarrassed. I didn’t get store managers name or the details of the member of the public that came over when I was on the floor. They put my name in the accident book but I didn’t see it or get to sign it. I went to A&E regarding my injuries who said that I had suffered torn ligaments and soft tissue damage. Can I claim against them?

    • It is hard to claim compensation for slipping on a highly polished floor, although not impossible. It is easier to claim compensation if you have slipped on a spillage of water on the floor of the shop that was not marked with a hazard warning sign.

      In your case it is good to hear that your details were entered in to an accident book report. Therefore it could be worthwhile pursuing a claim for compensation and I suggest that you use the ‘start a claim’ page of our website to make further contact about this.

  5. I slipped on some squashed fruit in a supermarket. All was recorded and logged in an accident book and it was followed up by a solicitor who said that the supermarket we in fact not liable for the accident as the isle was cleaned 59 minutes earlier.

    I am still undergoing medical treatment 18 months on from the incident.

    Would this be worth following up with a different solicitor?

  6. I slipped on a piece of dirt/ cake yesterday in a branch of Greggs. On an already filthy slippery floor. Slammed down on my shoulder and arm. Went A and E , no breaks but masses of br using and soft tissue damage. The dept manager immediately admitted liability. Is it worth pursuing a claim.

    • It is certainly well worth pursuing a claim for compensation in this matter. At Direct2Compensation, we have an expertise in slipping accident compensation and will be able to advise you fully regarding your rights in this matter should you wish to take this further.

      It is good to note that you reported the incident to the duty manager in the store. If they did not take your name etc, it would be worthwhile contacting them to make sure that they have a proper record of your accident.

      Please use our website ‘start a claim’ form so that we can call you and discuss this in more detail.

  7. Hi,
    My toddler ran off from his dad recently in a big department store.
    He ran to go under the clothes rack. As he did so he tripped and hit his head on the wheel/ break as it was stuck out instead of being tucked under the rail.

    This resulted in a 2 inch laceration to his forehead! As this needed immediate medical attention my partner scooped him up ran out of the shop and took him to the hospital.

    I have since been in contact with the store who acknowledged they know about the accident.

    Are we able to claim on behalf of our son?

    • As parents, you can act on behalf of your child by acting as a Litigation Friend. This is where you, as the guardian or parent provide instructions to your childs Solicitor on their behalf.

      Given the circumstances you describe, I feel that a claim is certainly worthy and as such I would invite you to use our ‘start a claim’ page of our website so that we can get the ball rolling and start the claims process for your Son.

  8. my 5 year old daughter slipped on supermarket floor , it seemed to be polished a bit too much maybe as it wasnt wet, she has bruised her arm and swollen, unfortunately as my daughter was very upset i proceeded to get her home, is it it too late now to claim as i never got it recorded in accident book?

    • It is always harder to make a claim in an incident where there is no record made of an accident at the time. This is because it allows a defendant to question whether an injury was caused in their premises or due to their negligence and not elsewhere.

      It is also very hard to make a claim when slipping on a polished floor – it is not impossible, just very difficult to prove.

  9. Hi,
    I had a slip in a supermarkets’ ladies room. It was something like oil spilled on the floor. It had no colour like other washing/cleaning detergent, so I couldn’t notice it to avoid stepping into it.
    There was no “wet floor” sign either.
    I badly fell on my hip, resulting in a horrible pain in my lower and middle back the next two to three hours.
    I couldn’t sit, lie down and only stand in a bent down position.
    I also couldn’t go to work for two days. Thankfully, another two days was the weekend.
    I was wondering if I could make a claim?


    • Roxanna

      You can certainly make a claim for the injuries you have sustained in this slipping accident. Please call us on 01225430285 or email your number to me so that we can call you.

      We’d be very happy to instruct one of our specialist Solicitors to act for you on a No Win No Fee basis and would only need a few minutes on the phone with you to get the basic information needed to get this started for you.

      We look forward to hearing from you.

      Yours sincerely


  10. Hi
    my little boy aged 6 had a slip in a supermarket today resulting in a nasty egg shape lump between his eye brows after head butting the mop bucket. There was a wet floor sign albeit nowhere near where the floor was wet. Nor was the isle blocked off. They have informed me that this was logged in the accident log but i have not seen this for myself. Can you help.


    • Dear Diane

      We would be more than happy to investigate this matter for you and your Son. Although there was a hazard sign, you have rightly pointed out that it was situated nowhere near the slippery wet floor and as such, the sign was redundant.

      It is good to know that the accident book entry has been made as this will help to confirm that your son was injured in the supermarket in question.

      We look forward to hearing from you.

      Yours sincerely

      Ian Morris

  11. Hi there
    Lastnight I had an accident in debhames they had a palette out on the shop floor and I tripped on a piece of plastic.
    I badly hurt my knees and side of my body, I had to take the day off work coz I can’t really walk.
    I wasn’t going to claim but I feel I should I badly hurt myself.
    Do I have a claim?
    I filled in an accident form and a whiteness saw it.

    • Kirsty

      The incident you describe would suggest to me that you have a very strong prospect of succeeding if you opt to pursue a claim for compensation against Debenhams.

      A pallet is something that should not be left unattended on the floor of a large shop as it is likely to be something that shoppers will not notice whilst looking at eye level height displays. Further, pallets are known to have plastic wrap on them that will be almost invisible under the lights of a shop and this is a further hazard. The fact that an accident book entry was completed is great in terms of helping your claim going forwards.

      We’ll be delighted to assist you with the pursuit of this No Win No Fee claim.

      All the best


  12. Hi,
    I slipped on a well known shop this morning due to a sign fallen over. The sign was made of plastic and as I’ve stepped on it, I’ve fallen.
    I’m nearly 6 months pregnant the staff were unhelpful and I didn’t receive any help at the time. I did not know that I needed to fill in the accident book.
    Am I still able to claim?

    • Claire

      Hi, thank you for letting us know about your slipping accident. We have successfully pursued claims for the exact same accident as you have had on a number of occasions, so we would definitely be willing to pursue your claim.

      As the accident has only happened this morning, I would suggest that you do two things in order to protect your interests regarding pursuing a claim for compensation for the injuries and discomfort caused to you. You should return to the shop or speak with them on the telephone to report your accident – ask them to record your details or ask them for their head office details and call them to report it. If you find that they are unhelpful, look up the company on the web and email their customer services team. Report what happened, how you slipped on the plastic sign that had fallen and what injuries you have. You also need to see your GP (or midwifery team) to get checked over for any injuries to you or anything relevant to your pregnancy.

      I hope that all is ok with your baby/pregnancy, but I would imagine that you will be sore and may well have suffered bruising or sprain related injuries. With this in mind it is important to see your GP so that the details of your injuries and symptoms can be recorded within your medical records.

      We need your contact details in order to speak with you to help you get this claim started. With this in mind, please either reply to my email copy of this reply sent to you. We can then call you and help you get this claim up and running.

      I look forward to hearing from you.

      Yours sincerely

      Ian Morris

  13. I’ve just had 2 falls in the same place in a tesco express. (My drink went flying out of my hand on the first fall so I went to get another and slipped on same place on way back) 30/11/12 approx 5pm.
    I have recorded in incident book although do not have a copy. There was no slippery floor sign on display.

    • Michelle

      Thank you for your comment on this page of our site. As you also took the time to complete our ‘start your claim’ section of our website, we’ve already been able to speak with you about your accident. As you know, we think you have a good claim for compensation and that you are likely to succeed if you pursue this matter. As a result of our discussions, we’ve instructed one of our specialist solicitors to contact you to start pursuing this claim against Tesco for you.

      Yours sincerely

      Ian Morris

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