Can you claim compensation if you’re injured in a supermarket?

270 questions have been answered below, why not ask your own?

We have represented a number of claimants who have had the unfortunate and embarrassing experience of suffering a very public accident in a busy supermarket. The typical claim is for a slip on the shop floor or a trip over objects, resulting in soft tissue injuries, back pain and occasional bone fractures.

A successful claim is not quite as simple as just having an accident, reporting it and getting medical treatment. A claimant needs to prove that the supermarket was negligent and that in this case, it failed to ensure the premises were safe for customers. The following applies whether you were in the local corner shop, Poundland, Asda or any other supermarket.

Hazard warning signs

Any hazards should be clearly marked with a warning sign. Just because a hazard is present does not mean it is at fault, but if it is, and there was no hazard sign erected, you are likely to have a valid claim for compensation. The 3rd party could be seen as liable for your injuries by failing to provide a warning of a foreseeable risk to your safety.

However, even if a hazard sign is present you may still be able to make a successful claim. For example, the supermarket has a leaking freezer unit in their store. The floor gets wet and they call out an engineer. If they erect the yellow sign, they’ve covered themselves. But if they just erected a sign and didn’t bother calling the engineer and left the unit leaking for weeks and weeks, the sign would become redundant and they would still be liable for not removing a known hazard in a reasonable time frame.

Liability in supermarket accidents

Let’s be fair, a customer can easily drop an egg, knock a bottle from a shelf and spill some liquid on the floor. They don’t always report it to a staff member and often just walk off. The next customer could come round the corner within seconds and slip on the spillage and be injured. Would it then be fair for the supermarket to be liable and mean you have a valid claim for the slip? Probably not, they have large premises to monitor and can’t be expected to see every spillage as it happens and have a hazard warning sign erected instantly.

When defending a claim, if the supermarket can show that they have taken every precaution to properly monitor their store by way of a cleaning and inspection regime, the courts often find in favour of the supermarket. For example, Tesco, Asda, Sainsburys and the other main chains usually have a 30-minute cleaning regime in place. This is where a worker inspects the floors of the aisles every 30 minutes for hazards, spillages and other cleaning work. They should then erect a sign if any hazards are found before instructing a cleaner to remove the hazard. They will then sign an inspection report. This gives them adequate time to manage their often very large floor space and demonstrates that they have taken every care.

It is however, pretty easy for such reports to be forged or signed off without an inspection having taken place. Conversely, it is often pretty easy to prove that the store didn’t follow a strict 30 minute cleaning regime due to it being busy, under-staffed or forgotten.

What to do if you have been injured in a supermarket

  1. Report the incident. Make sure that you report your accident at the earliest opportunity to a staff member and ensure that an accurate version of events is entered in an accident book. Make sure you note the cause of your injury and any lack of hazard warning signs etc. Though it is best to do so, you don’t have to report it immediately – many people are shocked and/or embarrassed and just want to get out of the shop. It’s perfectly reasonable to report it later.
  2. Witness details. If anyone helps you because you have been injured in a supermarket, please get their name and contact number if you can. This will greatly help your claim and provide additional evidence to support it.
  3. Photographic evidence. We realise that this might not be possible. If you are in serious immediate pain and discomfort, you’re unlikely to be thinking about taking a photograph of a wet floor or other hazard. However, if you can take a photo or two, it may be really useful in forcing the 3rd party to admit liability.
  4. Medical treatment. Make sure that you see your GP, or attend A&E at the earliest opportunity. As soon as you are aware of any injury that is not simply a minor bruise, you should seek medical attention. To have the best chance of succeeding with a claim, it is important to be able to provide medical evidence.
  5. Expenses. Keep a record of any expenses you incur as a result of injuries. If you have receipts for costs such as prescriptions, taxi fares, parking, care or any other cost you have incurred, you may be able to claim those back. If you are unable to work because of your injuries and do not receive sickness pay, you may well be able to reclaim any lost income alongside a settlement to cover the pain and discomfort caused by your injuries.

Making a successful supermarket accident claim

These are the main criteria you need to check to see if you can claim:

  • Was the accident the supermarket’s fault?
  • Did you report the accident and your injuries?
  • Have you sought medical treatment from your GP or hospital?
  • If not, are your injuries still presenting symptoms that your GP can diagnose?

If you haven’t done any of this already, don’t worry, we can help. To see if you can claim after your supermarket accident, please call our team on 01225 430285, or if you prefer, we can call you back.

270 questions have been answered below, why not ask your own?

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Questions & Answers

  • Rebecca

    I used a trolley at Tesco on 24th July which kept veering off to one side. I didn’t notice this until I was half way round the store and had begun loading products in to it. Now 2 1/2 months on I’m still suffering with some sort of strain from it. It flares up around my neck/shoulder so that I can barely lift my arm or bed forward without it causing severe pain.
    I didn’t report it to the store as I assumed it would just go away but now I fear I may need physio on it, so will be seeing my doctor. Is there much point in making a claim as I haven’t reported it to the store?

    Reply
    • Ian Morris

      As the faulty trolley or any injury symptoms were not reported at the time or soon thereafter, it is unlikely that a Solicitor would be willing to pursue your claim on a Conditional Fee Agreement (No Win No Fee) basis. As you already identify, the defendant will simply deny liability and point to the almost 3 months that have lapsed since the incident and argue that as nothing was reported to them at the time and that you cannot prove that the injury was caused through their negligence.

      Reply
  • Ihtisham

    Hi,
    My 6year old slipped today on chicken grease at asda and has hurt his hand. I logged it in the accident book with the manager and will take him to the gp in the morning.
    Do you think i should make a claim for injury or will i be wasting my time?
    Thanks

    Reply
    • Ian Morris

      You would not be wasting your time at all. You have done the right thing in terms of ensuring an accident report was made at the time and by seeking medical attention from the GP, you’ll be ensuring that appropriate evidence will be available to support a claim for personal injury compensation.

      Once your Son’s injury has been assessed by the GP, please contact us for further help. You can either call us on 01225430285 or you can use the start your claim page of our website to tell us more.

      Reply
  • Rhia

    Hi! I have a question hope you can help me. I fell over ouside the nail salon as i walked out of the door of the nail salon and the step is lower than i thought. I fell over and hurt my ankle. Its swellen and terribly pain. Can i claim anything from that nail salon ?

    Reply
    • Ian Morris

      If we can establish that there should be a warning sign regarding the change in height, you may be able to pursue a claim. We would need to review some photographic evidence of the step to be able to advise further. If you can email some images to us at justice@direct2compensation.co.uk along with your name and contact number, we will gladly advise you further.

      Reply
  • Alison

    So me, my son (2 years old) and my daughter (4 years old) and my mum were in our local Tesco express, my son had fallen over and as I went to pick him up a metal shelf that was stood up right against a fridge had come flying out sideways and hit my forehead! It had cut my head open, blood on both my hands and running down my face, as the shelf continued falling it then hit my son and he has a graze above his eye and an 8cm scratch down his forearm! One staff member had come round to see the commotion and just walked away, 2 public customers were giving me tissues and telling me to sit on the floor, at this point no other staff member was helping me! Eventually a staff member ran to the back of the store to get me a single plaster, a wipe and a chair, no first aid box, no offer of an ambulance and it was my mum who was stopping the bleed on my head, the same staff member proceeded to stick a plaster over the cut under the instructions of my mum to wait and see what happens incase it bleeds again! No trained first aider on site, no written report was made, none of my details were taken and no one asked if my son was ok. Later that day my husband rang the store to find out why there was no trained first aider on site, and really quizzed them about the incident and why no report was made. The lady he spoke didn’t even know the names on the colleges on shift and she was the team leader! I went straight to my GP and was seen straight away! I have photographic evidence of the cut on my head minutes after it happened, the GP notes that were made, my sons injuries and contacted head office to report the incident myself. Im waiting to hear back, what do I do now?

    Reply
    • Ian Morris

      Your next move should be to call us on 01225430285 or use the form on the start your claim page of our website to provide further details so that we can have our specialist Solicitors act for you and your Son with regards to the injuries sustained and any scarring – both physical or emotional – caused in this incident.

      You have done all of the right things in terms of ensuring that appropriate medical attention has been sought, that evidence has been collated in terms of photographs and that you have also contacted the Head Office of the company to ensure that the matter has been appropriately reported. As such, you have every right to pursue a No Win No Fee claim for personal injury compensation and we look forward to helping you do the same.

      Reply
  • Jeanette

    Hi my husband fell a couple of days ago opening a door in the local Chinese shop for a gent but the floor was wet and my husband slipped, fell down and this with the ring has took off his finger, my son of 10 was there! Do i need to see if there was cctv footage? My son said there definitely was no wet floor sign.

    Reply
    • Ian Morris

      The most important issue at this stage is to protect your Husband’s interests by ensuring that the details of the incident have been reported to the right people. With this in mind, if an accident book was not completed at the time, make sure you make a written report of the incident and email or send it to the business in question outlining what happened, the wet floor and the lack of warning signage. If an Ambulance attended the scene that will help to provide evidence to support any claim. Asking the business for CCTV footage would be a sensible move as if they do have this, it could be vitally important.

      Please call us on 01225430285 or use the ‘start your claim‘ page of our website to make further contact so that we can have your Husband’s claim placed with our expert specialist Solicitors. Your Husband has a right to pursue a finger injury compensation claim for his serious injury and our Solicitors will ensure that any settlement obtained appropriately compensates him for the long term consequences of such an injury, from grip strength, dexterity and of course the visual after effects, not to mention the potential impact on his ability to work and earn as he previously had.

      Reply
  • Lindsey

    I few weeks ago I had a nasty fall in my local Morrison’s store, and injured both my knees, I am in quite severe pain, and unable to kneel or touch them. I have been in contact with Morrison’s and they state they do not have CCTV footage in the area that I fell in. Is it still worth making a claim? I have taken advice from my Doctor, and taken photos etc. This has never happened to me before, so did not know what to do. I did not fill in an accident report, nor did any staff member stay with me or take any details. They offered to take me to the cafe area, but due to the severe pain I could barely walk, so they brought me a chair and that was it.

    Reply
    • Ian Morris

      We would certainly like to help you pursue a claim and the fact that an accident report wasn’t done at the time is the fault of the staff member who offered to take you to the cafe, but failed to record your details.

      To pursue a claim, we need to know what caused you to fall so that we can identify the area of negligence that we can have our Solicitors act against the Supermarket for you. Please contact us on 01225430285 or request a call from us via the ‘start your claim‘ page of our website.

      Reply
  • Gemma

    My boy was bitten outside a supermarket by a beggers dog. The begger was known to the supermarket and identified by staff as a regular. A woman had also previously complained to the store as her young child had almost been attacked by the same dog. If the store has knowledge of a potentially violent animal on the premesis and makes no attempt to move them away from the area, are they responsible for the injury to my child?

    Reply
    • Ian Morris

      It is unlikely that you would be able to establish that the store in question had been negligent and had liability for the injury to your Son. If the matter was reported to the Police, you may be able to pursue action and claim compensation via the Criminal Injuries Compensation Authority scheme. You can contact us for further help with this.

      Reply
  • Diana

    My dad tripped over a display stand which was ankle height and hit his head on the corner edge which was sharp metal, he has a very bruised eye and stitches. He is 80 years old so can I make the claim on his behalf?

    Reply
    • Ian Morris

      Unless you have legal power of attorney over your Father’s affairs, you cannot make a claim on his behalf – but you can certainly help him through the process and be a point of contact for our Solicitors to liaise with. Your Dad has a right to make a claim and this is something we would be more than happy to help you both with. The easiest course of action would be to call us when you are with your Father so that we can have an initial discussion with you both and obtain your Father’s permission to liaise with you regarding his claim. You can reach us on 01225430285 when your Father is ready to proceed.

      Please make sure that the details of the accident are on record within the shop in question – if they didn’t complete an accident report at the time, contact them as soon as possible to do so.

      Reply
  • Sarah

    Hi, we were in duty free at the checkout where my 17 month old son slipped on one of their clear plastic bags left on the floor. He cut his lip and bruised his face. They gave me a piece of tissue but no first aider came to help and I had to ask for it to go in the accident log.

    Reply
    • Ian Morris

      As the details of the accident were recorded within an accident book, we can seek to pursue a claim against the defendants for the injuries caused. If you would like to make a No Win No Fee claim for your Son, please either call us on 01225430285 or use the ‘start your claim for compensation‘ page of our website to get further help.

      Reply
  • Paula,

    I just left Iceland after paying, and noticed an error on my receipt. It was a few minutes to closing and the entrance was being locked. I asked if I could go in but he would not open the door and told me to go in through the exit door. As I did this, the electric door which was very heavy shut on my arm which has lymphoedema. It was instantly painful and started bruising as I showed it to two different staff who were clearly not interested, and gave no apology. They appeared only to want to get locked up as there was a football final on that evening. I was never asked to fill in an incident book, and to be honest I was too flustered and worried about my painful arm to think about it. I have contacted Iceland with details, and they have come back with more questions for me, including did I fill out accident form. The event took place 11/7, should I be returning to fill out the book at this stage, or is it too late? I am now off sick due to this incident. My arm is very swollen and sore, and still has some bruising. Doctors advice is to rest and elevate the arm with anti inflammatory pills.

    Reply
    • Ian Morris

      If you are still suffering from these injuries and have not yet commenced a claim against the supermarket, please contact us on 01225430285 or start your claim via our website.

      Reply
  • Michael

    Hi I had a fall on water in a Tesco store and have hurt my neck. I am still having very bad headaches and a stiff painful neck for over 2 months now and it is affecting my medical conditions I have and hindering me further. They have done an investigation and said they did all they could and could not of foreseen the water on the floor as that area was checked a hour ago. I’m still suffering but they were negligent and it is making my anxiety and depression worse.

    Reply
    • Ian Morris

      Please use the start your claim form on our website or call us on 01225430285 to get further help as we feel that you are in a strong position to succeed with a claim for compensation. As Tesco appear to have claimed that they had checked the area an hour before you fell, that is likely to be seen as inadequate and we would be confident that our Solicitors would pursue this matter for you.

      Reply
  • daniel

    Hello my son is five and he fell over on a broken bottle of gin there was a sign but no one guarding it and gin was a clear liquid so you couldn’t see it really and he went flying cutting his wrist and his face.
    The first aider said he reported it twice and no one came.

    Reply
    • Ian Morris

      This would appear to be a strong claim as the first aider has already reported the risk of injury on more than one occasion. As the report of a risk of injury had been ignored, it is likely that our Solicitors will be able to force the defendant to admit liability and settle a claim for your Son’s injuries and any associated losses he/you may have incurred as a result.

      If you would like to make a claim for your Son’s injuries, please call us on 01225430285 or use the start your claim page of our website to make further contact.

      Reply
  • Paul

    I was in Tesco last week and cut my hand on a shopping trolley. It was a jagged bit of metal that came out of the handlebars and stuck in my right thumb.
    There was a fair amount of blood but my major concern was infection and COVID entering my blood stream.

    I am a very experienced qualified nurse so did not need to seek medical attention as I knew how to stem the blood but also how to take care of it after. A few days later it was quite red and inflamed but it’s started to calm down now (almost a week since the incident).
    I know I was supposed to notify a member of staff at the time, but it was only when i got home that I realised I should’ve made a complaint.
    Again, being a staff nurse meant I could make a decision and I decided to treat it at home.
    If you could please email me with some information and whether it’s worth making a claim then I would appreciate it.

    I did take a few pictures at the time but that was to show my family member what had happened. I now realise that these pictures are going to be needed for the claim.
    Anyway, please email me back.

    Thanks

    Paul

    Reply
    • Ian Morris

      Did you report the incident in the supermarket at the time? Did they take your details and record them in an accident book? If not, make sure that you get this reported to the store in question as soon as possible.

      Please forward your photographs and contact number to us at justice@direct2compensation.co.uk so that we can help you pursue a claim against the store in question.

      Reply
  • Shane

    My Nanna was in a local shopping center yesterday, she came back and told me she had slipped in the center itself as the roof was leaking and there was buckets all around the floor (no wet floor signs).
    She mentioned she had hurt her finger and upon checking it today her finger is incredibly swollen and we think it may be injured, since she’s struggling to move it.
    It was a shopping center and my nanna said there was no staff for her to report it to as part of the center staff but there should be CCTV of the incident. Would this warrant a claim for my Nanna?

    Reply
    • Ian Morris

      You should contact the centre in question immediately to make a report of the incident – you could even do so via email. Make sure you list the date, time and location and draw attention to the lack of signage or barriers around the wet floor.

      There is certainly a valid claim for slipping accident compensation and we would be more than happy to help with this.

      Reply
  • Julia

    I slipped in Sainsbury really hurt my hamstring and aductor muscles on 7 Mar. I checked with A &E following day when I was still in pain. Sunday 7th first aider said it was likely that I’d slipped on gel as I was about 3 feet in front of cleaning station. The manager disagreed and questioned my plimsoles. But I’ve missed 4 months running and cant drive. I asked Sainsbury to pay my physio of £215 but they offered £170, can you help me?

    Reply
    • Ian Morris

      If you haven’t already had specialist Solicitor representation in your claim against Sainsbury’s, please use the ‘start your claim‘ form on our website to make further contact so that we can have our Solicitors look in to this for you. Please provide as much information as possible along with your contact details and we’ll have our Solicitors advise you further.

      Reply
  • Nikki

    Hi,
    I fell over in a supermarket car park as a result of loose block paving. I had severe bruising, impacting upon an existing problem. I was helped by a passer by but unfortunately do not have his contact details. I contacted Lidl and told them about it. They apologised and filled in an accident form but I am dissatisfied with their response.
    I would like to know what your thoughts are on this please?

    Reply
    • Ian Morris

      Did you take any photographs of the offending block paving? If so, please email those images along with response of the 3rd party to us at justice@direct2compensation.co.uk and we’ll gladly look in to this for you and offer some further advice.

      Reply
  • Liz

    I was in asda and I was standing talking to one of the staff members while they were unloading pallets to restock the shelfs. I was trying to decide which item to buy when the pallet of boxes fell on me hitting my head, shoulder, back and leg. i was stunned when it happened and I was also embarrassed because I knew the asda staff member, they asked if I was okay and I said that I was fine just now but I have problems with my neck and back and the slightest nudge or bang can make me be in pain for weeks, I didn’t want to complain incase the asda staff member got into trouble.

    Reply
    • Ian Morris

      It is important to get the incident recorded within the Asda store or with their head office. Therefore, if you haven’t already done so, you should either return to the store or contact their Head Office to report the incident. Make sure you give as much information as possible including the date, approximate time and location within the store. I don’t think you need to be worried about anyone getting in to any trouble for this, but you do have a valid right to make a claim against the insurance that Asda has to have to cover them for incidents such as the one in which you were injured.

      Reply
  • Pauline parker

    I was a customer in the Pitkerro Road Iceland store on Friday 7th May at around 4.50pm. Whilst standing at the checkout a stacking of 12 pack fruitshoots (at least 9-10 crates high) fell over from the opposite checkout and landed on my leg and foot.  I only have bruising, but if this fell onto a small child it would have caused serious injury.

    Reply
    • Ian Morris

      The accident scenario you describe is certainly something that you would be entitled to pursue a claim for compensation for. The only issue we now need to consider is whether the injuries you have sustained are sufficiently severe to warrant a claim. Although you describe your injuries as ‘only bruising’, such an injury can meet the criteria needed to pursue a claim. If you are finding the bruising painful and you are noticing discomfort when walking or standing etc, make sure that you report the injuries to your GP so that they are noted on your medical records.

      Reply
  • Anne

    I fell over a crate on the floor the manager said he could clearly see it was their fault, i am in a lot of pain with my knee.

    Reply
    • Ian Morris

      Shops and other businesses that have premises open to the public are subject to the requirements of the Occupier Liability Act. Essentially, this requires that they provide a safe environment for customers and visitors that ensures walkways are kept clear and free of hazards and that any risks to health are identified and removed. In this case, it would appear that you have a valid claim against the business in question as they have allowed an item to block a walkway without having adequate warning signs or barriers in place.

      We can help you to make your claim for compensation and our Solicitors can act for you on a No Win No Fee basis.

      Reply
  • Craig

    I was videoing Tesco worker outside their store who was trying to apprehend a suspected shoplifter. The Tesco employee then struck me and knocked my phone to the ground. Obviously, I have footage.

    Do I have a claim you can help me with?

    Reply
    • Ian Morris

      Were you injured in this incident? If so, there may be potential to pursue a claim for compensation – either against Tesco or potentially via the Criminal Injuries Compensation Authority.

      If you were not injured and are looking for compensation for damaged personal items (your phone), this is not a matter we can assist with. However, if you were injured you can seek to recover the costs of repair/replacement of your phone as part of the special damages element of a personal injury compensation settlement.

      Reply
  • Anthony

    My daughter was with a her cousin and her toddler in B&m shop. When the toddlers dummy rolled under the shelf unit, my daughter tried to retrieve it and cut her wrist on a broken tile. There was a considerable amount of blood lost staff wrote it in
    Accident book and were helpful. Was going to A&E but went to chemist first for some advice he said he didn’t think it needed stitches and gave her something. It there anything we can do?

    Reply
    • Ian Morris

      As the accident has been recorded in the accident book, there is evidence available to support a claim should one be pursued. Whilst Hospital or GP records would make useful medical evidence, in this case the lack of formal treatment is unlikely to be a problem.

      Given the description of the injury and cause that you have provided, our view is that there is likely to be a valid claim to pursue against the business in question.

      Reply
  • zoe

    I slipped on the floor in Aldi yesterday, there was no wet floor sign present. I landed on my hip and it feels bruised but no bruise visible. I didn’t make a report at the time as I was shaken up having just found out I’m pregnant and was worried I had done some damage. When i got home i called the customer services team and they made a log of the accident, the rep also said he would call the store request cctv and ensure it was logged with the individual store. i still feel bruised and hoping everything ok with the baby, am i able to make a claim?

    Reply
    • Ian Morris

      We can help you to make a claim for compensation on a No Win No Fee basis. Please call us on 01225430285 or use the start your claim form on our website to get further help.

      You have done the right thing in reporting the accident to the company in question as that will establish evidence of the accident having happened as you describe. You should now also make sure that you arrange a GP consultation regarding your physical injuries and concerns about your pregnancy too in order that the appropriate medical evidence will be in place to support your claim.

      Reply
  • Collette

    My 4 year old son, walked away from me and slipped at the bottom of the escalator. His finger was trapped and he managed to pull it out in seconds. He has fractured the top of his finger, and broke it as well, the top of his finger is crushed. Awaiting plastic surgery tommorw, which could lead to losing the top of his finger. After the incident, the staff gave me blue tissues, and a customer came and helped me put pressure on his open wound. There was no first aider who came, and I was not provided with any first aid material, so the blue tissue they did provide was stuck to his wounds by the time I got to a and e. There was blood on the floor which was not cleaned which any customer could have slipped on. The escalator also carried on moving, allowing customers to still use it. Is there anything I can do for my son? Thankyou

    Reply
    • Ian Morris

      Although the lack of 1st aid assistance and the apparent failure to clear the blood away indicate a disorganised and poorly managed response to the injury and accident, those issues need to be ignored for now when considering whether or not a claim can proceed for compensation for the injuries sustained.

      What we need to consider is how the accident happened and whether it is possible to attach liability to the shop or business in question where the escalator is located. You mention that your Son slipped, do you know how or why? If the floor was wet or had a substance spilled on it it could be possible to make a claim. However, if he simply fell due due to not looking where he was going, or tripping himself over (as children can do at times), it is unlikley that you could establish any negligence.

      Please explain a little more about the cause of his fall – as that is how his finger became trapped in the escalator – and I can then advise you further.

      Reply
  • Chris

    I was in Tesco with my two little boys and was pushing a trolley. When I went to place some things in the trolley, an upturned rusty spike jutting out from the metal cage of it, tore under the nail of my little finger. I went to customer services and she gave me a blue plaster to put on it. I asked her what to do do next and shouldn’t I report it. She was very dismissive and said sorry she didn’t know, it was up to me what I did when I left the store. I had my kids so just got out of there, it’s still very painful and seems a bit dislocated. What can I do?

    Reply
    • Ian Morris

      The staff member in question should have recorded your details and the details of your injury appropriately at the time. That they did not is not your fault amd the fact that you left due to having your two children with you is totally understandable.

      I would recommend that you return to the store if possible and seek to speak with a member of store management to make a formal report. Alternatively, you should email the store in question outlining the injury itself stating the date, approximate time and location and what happened with the staff member.

      In terms of the injury and making a claim, if the injury is sufficiently serious, you should attend your GP or an emergency NHS site for further help.

      Reply
  • Charlottw

    My Mum and I suffered a horrific accident yesterday at Sainsbury’s on the travellator. My Mum was in a wheelchair with trolley attached and ended up smashing into glass door at bottom of travellator at speed and I fell and was dragged on the travellator.

    My Mum has bruising to her knees and a painful neck. I have injured my arm and now I can’t lift it. I also have bruising damage to said arm, visible damage also to my chin and my knee and also pain to the neck and hip.

    Although there were hazard signs, I didn’t see them. There are staff manning either end of the travellator and managing who gets on and off. We were nodded to get on the travellator by staff at the top and during the incident the staff at the bottom neglected to press the stop button!

    We haven’t been to A and E as we just wanted to get home and even out of pandemic circumstances our GP is nigh on impossible to see. Please can you advise?

    Reply
    • Ian Morris

      The first thing to do is to make sure that an appropriate record of the accident has been made with the supermarket in question. Therefore, if they didn’t complete an accident book entry at the time, you should contact Sainsbury’s to make sure that the details have now been logged.

      In terms of any potential claim, if it can be shown that there has been negligence and that the injuries could have been avoided if better or more appropriate action had been taken by the staff on duty, a claim may succeed. With this in mind, may I ask what caused the incident? It would appear that somehow the wheelchair and trolley has rolled away down the travellator and in to the partition wall and I assume that this caused you to slip? How did this happen? We need to identify some sort of hazard or employee negligence to have a chance to pursue a claim.

      Reply
  • Terry

    My daughter fell in an Asda supermarket which resulted in her braking her shin bone which meant 13 weeks in plaster and in a wheelchair. Asda are refusing to accept liability – what do we do?

    Reply
    • Ian Morris

      Has your Daughter been represented by a specialist personal injury Solicitor with regards to the claim against the Supermarket in question? If not, you should contact us for further help as our Solicitors will be able to review the specific details of the cause of the accident and the defendants denial in order to see whether the denial is robust or without basis.

      If you’ve already had a Solicitor and they have reached a view that the defence raised is robust and unlikely to overturned at trial, there would appear to be no further options open.

      Reply
  • Sarah black

    My mother in law was stood at the bottom of an escalator fishing in her handbag for something, when an out of control trolley shot down the travelator & knocked her flying like a bowling ball … should/can she claim? … I thought these trolleys were supposed to be automatically wheel locked once they are on the travelator.

    Reply
    • Ian Morris

      Has the accident been recorded at the store in question? Depending on the severity of injury sustained, it may be possible to pursue a claim for compensation.

      Reply
    • Frank

      I was in Asda yesterday shopping for two packs of water and I was leaning in to pick up the first pack the pallet spacer next to mine caught my arm tearing the skin back and cutting into my arm. I reported it to the manager of the store he got me first aid and they took my details and photographed my wound and the photographed where it happened. Could I be entitled to compensation? The wound is about 2 inches long!

      Reply
      • Ian Morris

        We feel that you have a valid claim and we’d be more than happy to help you claim compensation for the pain and discomfort caused to you. Whilst it is early days regarding the injury and we hope that you make a speedy recovery, should the wound leave a scar, that would be reflected in any compensation settlement should you succeed with your claim.

        The fact that the store manager recorded details of the accident, your injury and your personal information is important as this will provide useful evidence to support your claim should you pursue this matter further.

        Reply
  • Sarah Mitchell

    i have just been to a garden nursery and got a trolley from outside, there were several types, i chose the smallest one that has basket size trolley at top and and underneath so not the length or strength of a normal trolley and the reason i say that is because i was walking outside shop to end of rope we had to follow to get in to shop and the trolley hit a drain in front of it and tipped over and i flew over it and i am now back home sat here battered and bruised. I thought i had broken my leg at the time. One leg and arm seriously bruised and swollen and kneecap on other leg and back and wrist. No one came over to help me and in fact i was on the ground in a daze trying to work out what had happened and picking up all my bag contents all over the ground when people just walked past me with their trolleys. I found this quite bizarre and i managed to get in to the shop and directly inside was a customer service counter with attendants on it, again bizarre that they could not have seen or heard this. These trolleys should not be outside but inside the shop, they are super light and more for gliding across indoor floors. If an elderly person had had this happen to them they would have broke bones. The shop will have CCTV. Can i ask them to look in to this?

    Reply
    • Ian Morris

      You should certainly report the accident to the garden centre, ideally in writing. It would be wise to ask them to consider the cause of your injuries and if you can take photographs of the drain that caused the trolley to tip and cause you to fall, that would be sensible.

      Reply
  • James

    Hi, I do contract work (cleaner) for Asda and I recently had a fall in the warehouse due to metal flooring sticking up! So I put a claim in against Asda and now my boss has told me that it has put a black mark against my name now and my contract with them might not be renewed.

    Reply
    • Ian Morris

      I think you should ignore your boss, as I doubt very much that Asda – a huge and multibillion pound organisation will want to blacklist contract cleaners making legitimate claims against their insurance when injured in the way you have been.

      Reply
  • heather

    If your injured in a supermarket but get your shopping for free, can you still sue them?

    Reply
    • Ian Morris

      If the supermarket in question gave you your shopping without cost, that is not settlement of any claim it is simply a goodwill gesture and a way of apology. You can still pursue a claim for personal injury.

      You can start your claim by calling us on 01225430285 or if you prefer, you can use our website form to start your claim online.

      Reply
  • Gemma

    I was in my local Tesco express and on leaving the store I fell on the wet floor tiles. I did not see a warning sign. I hurt my knee and hand the duty manager came over and asked if i was ok but I just said yes as I was really embarrassed as I slipped and fell out of the shop whilst a lot of school kids were hanging around outside. That night I started experiencing pain in my shoulder neck and down my arm. I contacted customer services who advised I go back to store and report it to them to record as this wasn’t done at the time so I did. I also messaged askmygp who contacted me back and advised I had whiplash. I have been in agony, since having spoken to Tesco customer services they have apologised and I have requested cctv footage of my fall as the duty manager said she picked me up from outside the shop but I fell due to the wet floor tiles and I landed out side the door. Also it was a rainy day so do I have a claim for compensation? The following day there was 2 wet floor signs on either side of the doors but they definitely wasn’t there when I fell.

    Reply
    • Ian Morris

      Our view is that you have a valid claim that warrants detailed consideration by our specialist Solicitors. The failure of the store staff to erect hazard signs is likely to be considered negligent and that should enable your claim to proceed.

      Reply
  • Stacey kelly

    Hi my 4 year old daughter ran into a Perspex window at Morrison’s. The safety signs were hardly visible and the staff member that took me to report it told me the previous night an elderly man cut his head open walking into it. They gave my daughter a balloon as an apology. At the time I was just so shocked and upset as my daughter was screaming and sobbing uncontrollably. She has a nasty bump on her forehead, a scrape on her lip and also swollen.
    I didn’t take her to hospital I took her home and have used ice packs and also calpol. She is very distressed and has had a headache all night. Could you advise me on any help with this matter?

    Reply
    • Ian Morris

      We would like to help further with this and make a claim for your daughter for the pain, distress and upset caused. It would seem that the supermarket in question knew that the perspex screen was hazardous given the injuries sustained by the elderly gentleman the evening before. As such, that would indicate that there is a potential to succeed with a claim.

      Reply
  • Elle

    Four days ago I was shopping in Morrisons for a few things. I saw some Budweiser reduced in price along with some other loose bottles. I selected and placed them into my basket. Whilst packing them into a bag at the checkout I felt a sharp scratch on my hand. My palm was bleeding. There were small shards of glass on the bottles. It took me 24 hours to get the glass out. I took photos of the injuries and the other bottles when I got home. I didn’t report it at the time as I was on my break from work. I did go in and report it 3 days later which was my earliest opportunity due to not being able to travel out of my local area. I’m not happy because it could have been a lot worse or could have happened to a child helping their parents.

    Reply
    • Ian Morris

      When you returned to the store to report the problems, did they take your details?

      If you would like to email your photographs and contact details to us, we can review this matter with a view to pursuing a claim (on a No Win No Fee basis) against the supermarket to compensate you for the pain and distress caused to you. You can email your photographs to us at justice@direct2compensation.co.uk

      Reply
  • Caren

    I was in tescos and they have erected a temporary queue line with silver poles, I didn’t see the silver pole and fell over it. Since then I have been in a lot of pain. I took 3.5hrs off work the day after as it was so sore. I have been to physio twice in 1 week and rang the doctors to get pain medication. I do have pre exciting medical condition, arthritis but this has made it worse on my right hip and knee. Do I have a case? (The thing I tripped over was those type of silver rope drop type things you would see at a night club)

    Reply
    • Ian Morris

      The question to be asked is whether the item that caused you to trip and fall was a hazard obstructing a walkway or whether you simply didn’t see an obvious item that was placed sensibly and was not obstructing the walkway.

      Was the accident reported at the store and recorded in an accident book? If so, I feel that it is worth investigating this matter further. Do you have any photographs of the item that you tripped over? If so, can you email them to us at justice@direct2compensation.co.uk so that we can look in to this for you?

      Reply
  • Kieron

    Hi, me and my 3 year old daughter where in co -op earlier and after paying for my shopping we went to leave, there is a metal structure in the walkway that looks like it may be for some type of shuttering with no warning signs apparent, the shop has had a recent refurbishment, my daughter was talking to Me about her chocolate she had just bought and walked face first in to the shutter rail knocking her over and put a laceration on her lip and a heamotoma on her forehead, very unsafe. We are at hospital now. Are they liable for the damage to my little girls face?

    Reply
    • Ian Morris

      We would like to look in to this for you. If something is hazardous or dangerous, the shop in question need to indicate the risk with a warning sign or make it safe. As such, under the occupier liability act, there could be a valid claim here.

      If you haven’t already done so, make sure that an accident book entry is made in the store and if possible, obtain some photographs of the metal structure and email them to us at justice@direct2compensation.co.uk along with your contact number so that we can help you further.

      Reply
  • Shan

    Hello, my 4 year old son has just banged his head above his eye, on a protruding onion holder in Sainsbury’s and now has a bump above his eye. I spoke to a manager and she said all she can do is put corner protectors on. Do you think I should pursue this further? Thank you.

    Reply
    • Ian Morris

      In such circumstances, it is important to report the incident and have it recorded in the accident book within the store in question. You should then simply monitor the injury over the following 3 weeks or so, taking photographs of any swelling, bruising and of course seeing a GP or Health professional if the symptoms appear to warrant such action.

      If the injury seems sufficiently serious, please then contact us to commence a claim against the supermarket.

      Reply
  • Chris

    I slipped on a supermarket floor on a tub of spilt cream. No hazard signs were on display in the area. I slipped onto my knee but remained balanced. Although my knee was sore and slightly bruised. A member of the public asked if I was ok, but I didn’t take her name. I did notify a member of staff but they didn’t record it in the accident book. I did warn other customers of the hazard whilst staff got cleaning equipment.

    Reply
    • Ian Morris

      The store staff should have recorded your details in an accident book or similar incident reporting system. If the incident was recent (as in within the past few weeks), I would recommend that you email the company in question or telephone their head office to report the incident – report the location, date and time and outline any injuries you sustained.

      As there were no hazard signs on display, you have a valid right to make a claim for slipping accident compensation and we are well placed to help you with this. We have expert specialist Solicitors that have helped many people to succeed with slipping accident compensation claims against supermarkets and other similar establishments.

      Reply
  • Nicola

    I was hit on the head by falling safety screening at Lidl checkout, and again over the back of the head and neck at checkout. I was so embarrassed I left quickly. Tomorrow I will be ringing store.

    Reply
    • Ian Morris

      We can help you make a claim for compensation. Along with the symptoms of a head injury (headaches and nausea), you may also notice neck/upper back pain as it is common for such symptoms to present after such an incident. Once you have reported the incident to the store you can call us on 01225430285.

      Reply
  • sherry

    On the 13th of December I slipped on the floor of ‘Farah Supermarket’ on Oxford Street. That day it was a rainy day and the foolish people had put a cotton sheet on the entrance of the supermarket. Just as I entered the market, I slipped and fell down and I felt that my left-hand shoulder was fractured. I couldn’t stand up because of the pain after the fall and I was alone at that time.

    The workers there helped me to stand up after they saw me crying. I now face surgery on my left shoulder. I want to claim personal injury compensation. What should I do?

    Reply
    • Ian Morris

      It would appear that you have a valid slipping accident claim with good prospects of succeeding and we would like to help you to claim compensation for your shoulder injury and the impact that such an injury will have on you for the foreseeable future. Our specialist Solicitors would also seek to obtain funding for private rehabilitation therapy in a bid to speed up your recovery and help you to get back to full fitness as soon as possible.

      Reply
  • Brian

    Hi I was buying some fruit at the lidl supermarket as I bent down to pick up some bananas I stood up and banged the top of my head on this metal sign I didn’t notice it because it was side on. My head was cut I rubbed it and went home feeling annoyed with myself and the shop. Later that night I got severe headaches so next morning I phoned my gp who said I must go to A&E for a head scan because I am on blood thinners I could have a bleed on the brain. I went to hospital spent all day there and eventually had a ct scan the results came back OK just a bit of swelling and headaches the doctor said I will have headaches for a few days. I did phone lidl customer care and put in a accident report.

    Reply
    • Ian Morris

      Please call us on 01225430285 so that we can discuss your accident and help you to make your claim against the supermarket for the head injury and any scarring caused to you.

      Reply
  • Susan

    I cut my finger on some pre packed meat when i reported it the staff dismissed it even though my finger was oozing blood

    Reply
    • Ian Morris

      Was it the packaging that caused the laceration? If this happened recently, you should email the shop in question to make your own report and explain that the staff were disinterested and failed to record the accident correctly.

      If the injury is sufficiently serious, we would be more than happy to consider a potential claim for you.

      Reply
  • Ellie

    Hello,
    Whilst my sons aged 2 years old was out shopping with his nana in Tesco, he touched the “hot counter” that serves hot chicken etc, he immediately pulled his hand away and burst into tears. He had burnt his hand on the hot counter and his hand was red raw which we had taken a photograph of. There was no caution sign on this counter and when asked the staff they said it had just been fixed which is why it’s red hot.
    The incident was reported and a cold compress was held onto my sons hand in the shop, which caused him more distress.

    Reply
    • Ian Morris

      There should certainly have been some sort of warning or barrier to prevent injury. We now need to consider the severity of the injury and whether it is sufficiently serious to warrant a claim. Please can you email the photograph of your Sons hand to us at justice@direct2compensation.co.uk along with your contact number? We can then review this in the hope of helping you to make a claim on behalf of your Son.

      Reply
  • John

    Hi I was stepping into a travellator going down and slipped, this was in April 2020 I started suffering pain in / numbmess in my right shoulder arm and hand. I consulted a doctor / physio in May 2020 they prescribed diazipam and naproxen. Eventually I had an mri scan which is showing severe impingment of c5 and c6 disks (i am awaiiting further help with this). I am sure that the fall has caused this and even contacted the shopping centre management to report my concerns that the travelator was dangerous. I believe that they had retrieved video I the accident. Am I able to claim negligence for this injury ?

    Reply
    • Ian Morris

      If it can be demonstrated that the travellator was faulty or dangerous and that the management of the area knew or ought to have known and failed to either close access or warn of the risks, you can make a claim for compensation.

      Do you have any evidence that the travellator was unduly dangerous?

      Reply
  • Linda jamieson

    I found an inch piece of glass inside a Milbona cherry yoghurt, purchased at Lidl. If I hadn’t spat the mouthful out, I would have choked. I have kept this foreign object. I have uploaded pictures too. This caused me distress. I have contacted both manufacturers and Lidl. Looking for advice.

    Reply
    • Ian Morris

      Did the piece of glass cause you injury? Make sure you don’t allow Lidl or the manufacturers to take the piece of glass as you then lose your evidence. You should report this to environmental health also.

      If you have not been injured, you cannot claim compensation. If however, the glass lacerated you or caused damage to your teeth, please let us know and we can then help you make a claim for compensation.

      Reply
  • Summer

    Today in a store I was at the self checkout the screen was damaged in the corner. having put some items in the bagging area I cut my hand on the damaged corner and it drew blood. I notified the assistant and she said she would call a manager. I waited 10 minutes a manager did not show up. I was not offered any first aid and it did not go in the accident book, I had blood coming out of my hand and was not offered anything to wipe the blood away. I am concerned about catching an infection from the broken screen or even worse covid. I have complained to head office, waiting to hear back.

    Reply
    • Ian Morris

      Please call us on 01225430285 or use our ‘contact us‘ form to get us to call you. We can help you to make a No Win No Fee claim for compensation for the laceration injury and the anxiety and stress caused by the risk of infection.

      Reply
  • Catherine

    Back in August, I slipped on a puddle of milk down the crisps aisle in a food shop. I was unable to walk and was wheelechaired off the scene to the back office where the accident was reported. The puddle of milk looked to be caused by another customers carrying around a leaky bottle. The staff followed the leak all the way back to the milk aisle. I was offered a bouquet of flowers for my injuries.

    Since then, I have been informed by the hospital that I have fractured 3 metatarsals (2 weren’t visible until I had a CT scan). I’m still in pain 4 months on having to visit the hospital regularly. It has effected my emotional wellbeing too and I still don’t feel comfortable to drive.

    I have a copy of all medical records of the xrays/CT scan and full CCTV footage from the supermarket of the fall clearly showing a slip from 2 different angles. If the supermarket offers compensation, does that mean they’re accepting liability?

    Reply
    • Ian Morris

      The offer of flowers or even vouchers is not an admission of liability and should such an offer be made, you need to make sure that the shop is not making the offer in a ‘full and final’ settlement capacity. If it were, it would render any claim for personal injury redundant.

      If you have not already had a Solicitor acting on this matter for you, please send your CCTV footage along with your contact number to us via justice@direct2compensation.co.uk so that we can look in to pursuing a No Win No Fee claim for compensation against the store in question. If successful, your claim would account for the long term impact that such injuries are having on your life, independence and for the pain that you have been through.

      Reply
  • Michelle

    Hi i tripped over a pile of cans that was on the floor in my local shop and has left a really massive bruise on my.leg. i reported it to shop owner who laughed and shrugged it off. The bruise is really massive and was swollen, theyhave cctv in store but not interested

    Reply
    • Ian Morris

      Shops may legitimately have stock in the aisles if they are replenishing the shelves, but they must not leave items obstructing a walkway/aisle unattended. In this case, you appear to have a potential claim. Have you sought medical attention for the injury to your leg? Have you taken photographs of the bruising?

      Reply
      • Michelle

        I have photo, i didn’t seek medical attention due to covid.

        Reply
        • Ian Morris

          The lack of medical attention is understandable given the Covid situation. In this case, make a written report of the incident to the shop in question – by email if you can – in which you should say what happened and when. Point out that the cans were left in the aisle and what injuries you have sustained.

          Once this is done, please forward the photograph of the injury and your contact details to me by email (ian@direct2compensation.co.uk) and we’ll then contact you to further investigate making a No Win No Fee claim against the shop in question.

          Reply
  • Selina

    I slipped on cream and chocolate from a potentially dropped cake in Tesco’s, there was no wet floor or warning comes/ signs, I hit my knee hard and landed on my face, it will all be on security cameras. I have bruised my knee a little and it aches but I’m certain nothings fractured or broken, can I claim anything from this?

    Reply
    • Ian Morris

      You have a right to make a claim for compensation against the stores insurance cover. Please use our ‘start your claim‘ page to provide us with more information and we can then help you to make a No Win No Fee claim for compensation.

      Reply
  • Sarah

    I was in the coop earlier today and paid for my shopping. A Man in a wheelchair went past me and as I turned to leave, the screen dividing the tills fell onto me and landed on my back. It was a large heavy screen and the metal part hit my back. The Staff said sorry but I left the shop as I felt sick. I called them as soon as I got home for them to log the incident and I have also emailed their office. My back is now painful and I have bruising.

    Reply
    • Ian Morris

      Reporting the accident over the phone and by email was a very sensible course of action. The nature of the injury and cause of your pain is something that you have a right to pursue a claim for compensation for. We would be more than happy to help you make a claim and our No Win No Fee service guarantees that you can do so without the risk of any costs should the claim fail.

      Reply
  • Brent

    I suffer long term chronic musculoskeletal disorder that causes painful spasms in my lower spine. The new meds I am receiving give me 8 hours pain relief and I have been pain free for some time. I’m a plasterer by trade, but I’m off work because of this disability.

    Yesterday I walked down the aisle of a supermarket. When turning right at the end, I immediately slipped on a yellow safety tripod hazard sign that was laying flat on the floor, hidden to my view. I am 6’3″ but lukily corrected my self a bit like you would on ice. My right hip is in serious pain spasm even with my meds.

    I reported the incident at Woking Maybury Asda at 7.40am (ish) to the manager. I receive disability support monthly for my long term illness and this has seriously annoyed me, as much of my mobility is now limited and I haven’t been in pain for several months where I am now in agony. If this results in this deterioration when I was good health, I feel I should be able to claim against them.

    Reply
    • Ian Morris

      Through negligence, the hazard sign that is supposed to warn of danger, became the hazard itself. Whilst the staff clearly wouldn’t have meant for you to sustain injury, the fact that they have allowed a hazard sign to be laying flat on the floor, hidden from view but protruding in to the walk way was negligent and as such, you have a valid right to make a claim for compensation – both for any new injuries – such as your hip pain or groin strain as well as the exacerbation of your pre-existing chronic condition.

      Reply
  • Jade

    Me and my 3 year old son went to Lidl today and he walked past a fire extinguisher and it completely fell off the wall dropping on his leg, he was crying in pain and shocked. I reported it too a member of staff who then did not bother to come over. I then took pictures of evidence of the extinguisher where it’s came completely off the wall. We asked a man to put it in an accident book which he did not and took a long time so me and my son left the shop to avoid more distress. Can I claim for this?

    Reply
    • Ian Morris

      You can make a claim – but there does need to be a sufficiently serious injury. With that in mind, what happened to your Son? As the staff appear to have failed to record your/your Son’s details, we recommend that you return to the store and ask for the Manager – or telephone them – to request that the matter is reported. Failing that, you can email the company directly to make your own report of the incident.

      If you would like to further discuss this incident and a potential claim, please call us on 01225430285. Alternatively, you can email your photographs and contact number to us at justice@direct2compensation.co.uk and we’ll call you.

      Reply
  • Louise

    I slipped yesterday in M&S on what I think was spilt yoghurt. My right leg went straight forward as it was under my right foot and I came down heavy on my left knee and right hand. I bruised my knee and my right hand and wrist feels stiff and sprained. My daughter and husband were with me so witnessed my fall. They took a photo of the spill which had no sign around it. The shop assistants got me a chair and the first aider came and took my name to fill in an accident form. He wrote my details down on a brown paper bag. He asked if I wanted an ambulance but I didn’t want to go to hospital due to COVID etc. I told him I had hurt my right hand and wrist and left knee and was very shaken up so really wanted just to leave. He said he would call today but hasn’t yet. As I left they gave me a bottle of Prosecco and a bunch of flowers totalling £25. By now I was crying and very shaky which they saw. After I got home my whole body felt stiff and bruised and I hardly slept as my wrist ached all night even after taking pain killers. My doctor is very difficult to see at this time and I only have bruising so do I still have to call her to claim?

    Reply
    • Ian Morris

      We do feel that you have a valid claim and this is something we handle regularly. Whilst you are right in that getting to see GP’s is not easy at the moment, if you can get a telephone consultation and have your injuries noted, it would be sensible.

      Reply
  • Rosie

    Yesterday I was in co op and tripped over a trolley staff use for stock. It was left unattended. I’ve got bruises and I ache all over

    Reply
    • Ian Morris

      If you haven’t already done so, make sure that you get the details of the incident recorded in the accident book within the shop and it may be wise to speak with your GP (you can arrange telephone consultations) and document any bruises with photographs.

      Please call us on 01225430285 to get further help. If we can show that the trolley was left unattended and obstructing the shop floor, there is a likelihood that a claim can proceed under the Occupier Liability legislation which requires the shop to provide a safe environment for customers free of hazards and risk of injury.

      Reply
  • Louise

    I’ve just had a fall in Asda. I turned the corner at the top of an aisle and fell over two flat loading food loaders. There were no warning signs. I’ve hurt both hands and my leg. I did report it to the manager, who took a statement from me.

    Reply
    • Ian Morris

      Well done for reporting the incident in store. It is important to make a report after an accident and provides useful evidence to support a claim should you wish to pursue such action.

      In terms of the incident, you have a right to make a claim against the insurance of the company and we can help you to do so on a No Win No Fee basis. Please call us on 01225430285 to start your claim or get further advice.

      Reply
  • Gail

    I’ve had an accident in a supermarket, slipped on cream and broke my knee in 2 places, and have been off work for 6 months.
    However I am the manager of the supermarket, the cleaning checks have been done and signed off, I have completed the accident pack and have photos and cctv.
    Would I be able to claim against asda?

    Reply
    • Ian Morris

      Whether you are an employee or a visitor, you are afforded the same rights when it comes to the right to make a claim for compensation. In the situation you describe, we would like to obtain some further details so that our specialist Solicitors can further consider your claim.

      Please either email further details to us along with your photos, cctv and contact information to: justice@direct2compensation.co.uk or call us on 01225430285.

      Reply
  • Erica

    I went to the self check out to ask for an extra bag the area was crowded with two or three customers at each check out. The staff member said I could have a bag but here she pushed in front of me to get a bag and I fell over her feet crashing to the floor on my hip.

    I lay screaming while they cleared the area and my daughter helped me up. I went home and they called me later that night and I said I was still in pain but ok. Then it got worse and in the morning could barely walk. I had X-rays Monday as it was getting worse. There were no definite signs of break but each day it was more agonising until finally I was unable to move and an ambulance took me to Hospital where I was told that I had a severe break exacerbated by walking on it. As a result, I had to have new hip. I was losing a lot of blood and as I am a kidney patient my blood pressure had dropped to 32 so I was transferred to a high dependency unit. I am my disabled husbands sole carer and I am still in hospital.

    Reply
    • Ian Morris

      There is clearly a case to be made for compensation in the scenario you describe and we’re keen to speak with you to get some further information and have our specialist Solicitors consider this for you.

      Given your current situation, you may find it easier to make further contact with us by email. We’ll try to contact you but you can email us at justice@direct2compensation.co.uk to get further help and start your claim for compensation.

      Reply
  • Richard

    On Saturday 31st October my wife slipped on a wet travelator at Sainsburys. She fell backwards banging her head and she has hurt her back and neck i took her to A&E and she has a concussion. From the symptoms she is presenting now i also believe she has whiplash. An accident form was completed at the time however we didnt take any photos of the travelator to show the condition of it at that time. She slipped when she walked forward on the moving travelator. It has a automated announcement as you are on it to say please hold the handrails whilst travelling. Do you feel she would have the opportunity to make a claim or are the measures Sainsburys have in place enough? Thanks

    Reply
    • Ian Morris

      If the travelator was being made wet by customers treading rain water in from outside, there is an argument to say that the store in question should have displayed additional warnings (hazard warning signs) at the entrance to the travelator. As they appear to have failed to do so, there is grounds to further investigate a potential claim for personal injury compensation and associated losses.

      The main thing here is that you have reported the incident in the store accident book and sought medical attention.

      Reply
  • Shah

    My wife fell in Sainsburys petrol station and ended up going to A&E can she make a successful claim?
    Also she didn’t report the incident to staff but they were watching her through camera’s and didn’t even mention the accident report book to her, they didn’t even mention the incident. What can we do? She already has 2 discs out of place and this has made matters even worse.
    The weather was wet and no hazard signs were out. Can we have your professional opinion on this please.

    Reply
    • Ian Morris

      If your wife slipped within the ‘shop’ of the petrol station on a wet floor with no hazard signage in situ, she can pursue a claim for compensation. If she slipped outside, it is likely to be far harder to succeed with such a claim.

      In terms of the accident, the staff within the store should have recorded your wife’s details in an accident book. As they have not done so, you should contact the store in question and in writing to provide a report as to what happened, when and where. Make reference to the lack of signage and the fact that the staff didn’t help.

      To find out if a claim can be pursued, please call us on 01225430285.

      Reply
  • Lauren

    I was walking down the bread aisle in Asda and an assistant was replenishing stock. He had his back to me lifted a bread crate swung round and hit me in the head with it. I received first aid in store and was advised to use frozen peas for any swelling or pain. I attended A&E the next day as I began vomiting and my head was really tender & hurt. I was left with a concussion and have had to take time off work. I’ve suffered from headache which is not eased by painkillers. Asda have also not contacted me to ask if I’m ok.

    Reply
    • Ian Morris

      Please call us on 01225430285 so that we can help you make a claim for compensation. Concussion is a nasty injury and whilst the cause of your injury was accidental, you have a valid right to make a claim for concussion injury compensation.

      Alternatively, if you would rather start your claim for compensation online, please do so and we’ll be in touch to discuss the next steps.

      Reply
  • Joanne

    I tripped at the entrance of M&S on their advertising board which had a wide base and is a tripping hazard. The man in front of me had just tripped. I reached to get a basket and it caught my foot. I went flying on my right hand side hurting my knee/back/hip and wrist. I was very shaken and my phone smashed to the floor. They took my name and address and just made sure I was ok. No examination as I want prepared to remove clothing to take a look. I am aching from head to toe. They admitted to me several people had tripped on this sign before me?

    Reply
    • Ian Morris

      Would it be possible for you to obtain a photograph of the advertising board that caused you and the other gentleman to trip? Don’t worry too much if you can’t, but it would be helpful to have such evidence to review and to support you in a claim for compensation.

      We would be happy to look further in to this matter for you and as you have reported the incident in the store and they have recorded your details, there will be evidence to support the claim. As you are aching all over and have damaged your phone, you have a right to make a claim and should contact us to take this further.

      Reply
  • @

    I fell over in shop car park and hurt my knee because they hadn’t put the lights on.

    Reply
    • Ian Morris

      Was your accident reported or recorded with the shop in question? What injuries have you sustained and have you had medical treatment?

      Reply
  • Mrs E M

    Hi, I have contacted a store recently myself due to swelling on my knee following an injury in store a few months back.
    I didn’t formally report the problem as I just wanted to get out. I did say to a male member of staff that I have just had a piece of wood stuck in my leg due to a sharp piece of wood sticking out of some trellis in the garden area, and to see to it incase an elderly person walks near it. So they tell me there’s no cctv footage due to only having 30days. I haven’t been to see my GP or any other medical attention. I just have picture with the date on, they say this is not enough evidence and therefore nothing more to answer and wish me a speedy recovery.
    Can I still claim or not?

    Reply
    • Ian Morris

      It is a pity that the injury wasn’t reported at the time as that would have made any potential claim ‘easier’ to pursue. However, we can still look at this matter for you.

      If you would like to email your photograph to us with some further information explaining what happened, when and how and what injury you have (along with contact details), we can then review this and advise as to whether or not we can pursue this matter further for you.

      Please email us at justice@direct2compensation.co.uk

      Reply
  • Joseph Jones

    My dad got trapped in the asda when they closed while he was still inside, the shutters went down and he was trapped for about 10 minutes I think, the alarms went off and he managed to get out and get home, the police came and talked to him and he explained the situation.

    Since then he’s been very anxious, he hasn’t contacted the asda since, or had any treatment yet.

    Reply
    • Ian Morris

      There is the potential to pursue a claim for psychological trauma based on the incident you describe. However, before a claim can commence a few things need to be done.

      1, The incident needs to be formally reported to the Supermarket in question in writing and it would be wise to await the outcome of their investigation in to the matter and for their response as to how this happened.
      2, Medical treatment needs to be obtained by your Father. Not only will he need to see his GP, but he’ll need to be referred to a relevant specialist able to diagnose and treat psychological trauma/anxiety issues.
      3, The anxiety needs to be ‘severe enough’ to warrant a claim. Symptoms would need to persist for 6 weeks minimum.

      Once these issues are dealt with, we could look to pursue this matter further. However, in the meantime please call us on 01225430285 so that we can open up a client record and provide initial advice ahead of pursuit of a claim in due course if it is felt viable to do so.

      Reply
  • Elizabeth parnell

    On August 26th I fell in a pothole in an Asda carpark. I had to fill in a form about my fall and I had to go hospital afterwards. I have still not heard from Asda about what is happening.

    Reply
    • Ian Morris

      Do you have photographs of the pothole that you fell in? Can you obtain some if not? Having photographic evidence to support a tripping accident claim can be very helpful in helping a Solicitor to succeed.

      As your accident was recorded by the Asda staff and you have had medical treatment, you have a right to pursue a claim and we can help you with this.

      Reply
  • Chloe

    I was in Sainsbury’s yesterday, I walked down the clothes isle and felt a excruciating sharp stabbing pain in my foot, I removed my sandal and tapped it (thinking a bit of grit or stone was the culprit). I put my sandal back on and had the same pain instantly after applying weight to my shoe.
    Turns out I had stood on a big clothing tag pin which went straight through my sandal and into my foot fairly deeply!
    I filled in a accident report and the manager offered me £10 goodwill which I didn’t accept as i wanted to see my gp first to see if I now need a tetanus injection before considering their not so generous goodwill voucher.

    Reply
    • Ian Morris

      The goodwill gesture can be accepted without having any impact on your statutory rights including the right to make a claim for compensation.

      In claims of a needle stick injury nature – such as this one, the claim relates to the potential risk of infection or blood diseases caused by such an injury. Although you have not been injured by a medical product, the clothing pin you stood upon could cause stress, anxiety etc whilst you await the outcome of any reports.

      You have done the right thing in reporting the injury and have a right to make a claim if you feel it justified to do so.

      Reply
  • Melissa

    I slipped and fell straight onto my back in Morrisons supermarket yesterday morning. I was getting some milk and the next thing I knew, I was on the floor. To say I was embarrassed is an understatement! When I got up, I realised there was a puddle on the floor right next to the milk. A woman who works there come running over with a wet floor sign and was more than apologetic asking if I was OK, but I was so embarrassed that I was just saying ‘yes, i’m fine!’.

    She stated that they have had a problem with the fridges containing the milk for a while now and that they were waiting for an engineer and she had forgot to put the sign down as she was dealing with a query from another customer! I said it was fine just wanted to continue my shopping and get out.

    It wasn’t until I got to the checkout that I noticed that my left elbow was hurting and the lower part of my back also, along with shooting pains down the left side of my body mostly radiating in my left hip but I honestly didn’t want to make a fuss.

    I guess what i’m asking is what should I do in regards of making a claim, not that I want to but I just find their ignorance shockingly rude! And it is the case of faulty fridges, so I don’t want this happening again to me or anyone else. What if this happened to someone of age or impairment?! If they knew there was a leak surely a wet floor sign or something should have already been in place from the moment the store opened.

    Reply
    • Ian Morris

      You have every right to pursue a claim for compensation in this scenario and we would be delighted to help you to exercise your legal right and act for you in this matter. You should contact Morrisons immediately to report the incident – ideally in writing – you could consider sending them an email mirroring what you have written here – as it is important to ensure that there is an accurate record of the incident and your injuries with the supermarket in question.

      As they were aware of the issue with the fridges, there is no excuse for there not being a hazard warning sign in situ and the staff member essentially admitted as much to you.

      If you haven’t already done so, we would recommend that you contact your GP and have a telephone consultation regarding your injuries.

      Please call us on 01225430285 so that we can help you start your claim.

      Reply
  • Toni-Louise

    Hi there,

    I was in Morrisons today and I slipped on a whole carton of cream that had been spilled in an aisle. I fell completely over onto my right elbow, hitting my already bad ankle in the process. A bruise, as well as swelling has appeared immediately. I was told by the manager that the spillage was reported, but no warning signs had been erected before the clean up occurred. My elbow is throbbing and I’m going to assess the pain in the morning, before ringing the doctor.

    I gave details to the manager for an accident form to be filled in, but never received any first aid considering they called for someone to come and see me.

    Reply
    • Ian Morris

      As the spillage had already been reported, the supermarket were on notice of the risk of injury and their failure to have erected hazard signs or have a member of staff providing a warning to passing customers means that you may well succeed with a claim for compensation.

      It is good that they have taken your details for an incident report as that will provide evidence to support your claim should you make a claim for compensation. Please call us on 01225430285 or ask us to call you if you would like to take this further.

      Reply
  • Sarah Rosam

    My Nan had a terrible fall today in a large well known superstore – my Nan and baby went up the escalator my baby was in the pram. The pram started to slip backwards knocking my Nan on her back, my baby and his pram fell down along with my Nan causing my child to flip onto his face causing a bump and bruise to my babies head and nose. When Asda colleagues rushed over they said “you’re not allowed prams on this escalator” to which I responded ‘well where is the sign stating that!?”. When we checked, the sign was nowhere to be seen. Indeed, the only sign that there was, was a sticker stuck to the escalator – which was NOT visible due to it being blocked by shelving containing food products.

    My Nan is absolutely traumatised as am I and my little girl. This accident could have been prevented if adequate signage was used! I want something put in place so this does not happen in future. If it wasn’t for my quick reactions this could of ended as a fatality and my Nan was lucky to escape with severe bruising. Likewise with my child. How do I make a claim?

    Reply
    • Ian Morris

      We can help you make your claim for personal injury compensation. You can start a claim by calling us on 01225430285 or by using our form – click ‘start your claim‘.

      Reply
  • Carolyn

    I was in Tesco yesterday around 4.30pm. It had been raining all day. I suddenly slipped and fell heavily, almost doing the splits. This was witnessed by two other customers, one of whom commented on how heavily I fell and alerted a member of staff who was replenishing stock. I got up and saw that I had slipped on the head of an orange flower (maybe a lily?) which had obviously fallen out of somebody’s shopping basket – as I was not in the flower aisle.

    I informed a member of staff after paying for my shopping (I was initially embarrassed) and called the store manager. He took my name, address and telephone number. I told him that I could feel a bruise developing on my right leg and on my left hip. He agreed that he could see the bruise on my lower leg developing (I was wearing a dress). Today, I feel achy. It isn’t really the store’s fault that a customer dropped a flower head and my sandals were probably still wet on the bottom from walking in heavy rain.

    Reply
    • Ian Morris

      Although your shoe soles would have been wet from the rain outside, the entrance to the store should have adequate matting to enable any customer to remove the water from their shoe as they enter the store, so you should ignore your concerns about you being responsible.

      Whilst the store staff themselves didn’t drop the flower that does not mean that the supermarket is not liable. You have a right to make a claim and whether or not you succeed will depend on whether the supermarket can demonstrate that they have an adequate cleaning and inspection of aisles regime in place. Of course, if they can show that they had checked the aisle in the minutes before you fell and found no flower or slip risk, they would probably successfully defend any claim as it would not be fair or reasonable to expect them to have removed the flower within a short space of time of it being dropped if no other customer had reported it. However, if they had failed to check that aisle for 20 minutes or so, you may well succeed with a claim as then it would be reasonable to argue that they should have inspected the area and located/removed any hazards.

      We would certainly be happy to look in to this matter for you – should you feel that you want to. Our No Win No Fee service guarantees that you would face no cost liability should the supermarket successfully defend any claim.

      If you would like to find out more about this or discuss making a claim, please call us on 01225430285.

      Reply
  • Debra

    Hi,
    I recently slipped on some oil at work, I did not fall completely over but I nearly did the splits. I filled out a near miss form and at that time I was ok, but later in the day I had pain in my lower back. The next morning I was in a lot of pain and was unable to go to work. I called the doctors practice to get a prescription for the pain but did not see the doctor.

    Because I did not actually fall could I still claim?

    Reply
    • Ian Morris

      Yes, it doesn’t matter whether you actually fell or whether you avoided falling, the important thing is that you sustained injury because you slipped. You have done the correct things in completing a report of the incident at the time and then seeking medical attention – albeit via a telephone consultation rather than a face-to-face appointment. We would certainly be happy to help you make a claim for the pain and discomfort caused by the injury you sustained. If you would like to take this further and pursue a claim, please call us on 01225430285. Alternatively, ask us to call you and we’ll be in touch.

      Reply
  • Lisa

    Hi my 76 yr old mother tripped over pallets which were only stacked one box high so was out of sight at the end of an isle. l took photographs and the store has admitted liability. My mother has been contacted by the store and was asked did she have any injuries which she replied that she had pain in her hip for a month as it had aggravated her arthritis. They then asked if she went to hospital to which she replied that she wouldn’t because of covid so they then asked did she see her GP she said no as they were only taking emergencies. They have offered her £800.

    Reply
    • Ian Morris

      The fact that they have made an offer is a good sign and does confirm that they admit to negligence and therefore liability. The offer seems low and this is a common theme when people are pursuing a claim without specialist representation by a personal injury Solicitor. We would be confident that our specialist Solicitors could obtain a more appropriate settlement value.

      Reply
  • Gordon

    I cut my arm on a damaged tesco register, the security took my details and gave me a bandage the store bent the metal back and put tape over it. Can I claim even though it was just a small but deep cut? Thank You

    Reply
    • Ian Morris

      Please call us – 01225430285 – so that we can find out more about the severity of your injury. Liability wise, a potential personal injury claim would appear to be a valid and viable option. However, we must be able to state that the injury is sufficiently serious. If it is likely to leave any scarring that is visible for a long period or permanently, you may well have a valid claim.

      Reply
  • Jo

    Good morning,
    My mum slipped in the entrance of well known supermarket at the weekend. There were no wet floor signs in the area. She sustained a serious fracture to her upper arm and hand and also sprained her ankle and bruised knee. We are currently waiting on a review from the surgical team to see if it needs to be pinned. This happened by the hand sanitizer station. The manager came and took her name and number. An ambulance wasn’t called, she was so distressed about waiting so we took her straight to hospital. She was admitted and put on morphine and discharged the following day and advised the fracture clinic will arrange further appts.
    My sister and myself went back to the store the next day to give all the information and recorded and signed the accident book. The manager at the time articulated that the CCTV would be ready should we need it.
    I’m still waiting for HQ to contact me and wondering if I should put in a written request for the CCTV.

    Reply
    • Ian Morris

      You can request the CCTV footage – indeed, doing so in writing may be a sensible move.

      We would very much like to help your Mother pursue a claim for compensation against the supermarket on the basis that they had failed to erect a hazard warning sign. Your Mother clearly has a very serious injury to her upper arm along with other painful injuries to the knee, hand and ankle so making a claim against the supermarket is both just and reasonable.

      Whether or not the claim would succeed will not be known until a specialist Solicitor has approached the supermarket and reviewed their cleaning records etc. However, we would be confident of succeeding with such a claim given the expert Solicitors that pursue such claims for our clients and with our No Win No Fee service, we can guarantee that your Mother will face zero costs should the claim not succeed.

      Your Mother is probably in too much pain to deal with this matter at this stage, but you can make initial enquiries with us for her and start the process. If you would like to discuss the potential claim with me in more detail, please call us on 01225430285 or email me directly: ian@direct2compensation.co.uk

      Reply
  • Debra Leigh

    I degloved my finger on supermarket shelving and later that day had the rest of the finger amputated down to my palm. No accident was put in a book as I was rushed to the hospital. Over 3 weeks as passed and no one as asked me for details of what happened even now. Is that right?

    Reply
    • Ian Morris

      Given the severity of the injury you have sustained, it is not right that the accident hasn’t been recorded properly. You should make contact with the Supermarket in question in writing to report this and it would also be wise to inform the relevant Health and Safety authorities such as the HSE or RIDDOR.

      If you have not already started a claim for compensation for the injury sustained and loss of your finger, please call us on 01225430285 so that our team can discuss your accident with you and help you start your claim for compensation.

      You are likely to have a valid claim and given the loss of a finger, you could be in line for a substantial compensation settlement.

      Reply
  • Sophia

    Hi, I slipped and fell inside of an Asda store in September last year on what looked like the top of a yogurt pot in the entrance of the store when I was leaving. I was so embarrassed that I left the store and sat in my car for a few minutes but I was in agony. I decided to go back inside and report it and they added it to the incident report book. I explained how I fell and what I slipped on which was still on the floor and did not get removed for all the time I was inside the store waiting to be seen by a first aider. I took a picture of what I slipped on as I was annoyed that they had not removed it especially when I told them what I had slipped on was still there. The next day my knee and back were hurting so I went to A & E and they said although I had not fractured my knee I had more than likely torn a few fibres in my ligament and the pain in my back was probably just bruising. I didn’t go to the doctors because I thought it is going to take some time to heal so I have been managing it daily with pain killers. I am still suffering today and I am still constantly taking pain killers to help with the pain in my back and knee. As I said, I took pictures of what I slipped on the day and weeks later I requested the CCTV from the store. It may be too late for me to do anything now as I have not been to the doctors so just looking for some advice.

    Reply
    • Ian Morris

      It is not too late to make a claim for the knee injury sustained and the fact that you have not returned to the GP after the initial A&E diagnosis is not an issue in terms of making a claim. We would be very happy to help you make your claim.

      The fact that you reported the incident at the time, obtained a photograph of the item that you slipped on and attended A&E means that you have met the required criteria to pursue this matter further.

      Reply
  • Lisa

    Approx 8 weeks ago I slipped on wet floor caused by leaking fridge in Tescos . There was a yellow cone there but it was not actually in the water. It was during lockdown and the store had been redesigned for one way shopping so unless everyone stopped you had to pass through it . I had a nasty fall and hurt my thigh and arm and shoulder . I visited a&e 2 days later as the pain in my arm was severe. Advised no fracture but soft tissue damage . It is stil very painful and I have now been referred for physio. Would I be able to claim even though cone was there? Incidentally the store duty manager told me “it’s been like that for weeks and no one else has fallen over“!

    Reply
    • Ian Morris

      Whilst the hazard warning cone being in place did indicate that there was a hazard, it would appear that the cone wasn’t perhaps in the correct location and my initial view is that your claim should be further investigated and considered by one of our specialist slipping accident Solicitors, with a view to pursuing this matter on a No Win No Fee basis. A further point of interest is the comment made by the Manager to you, in which they stated that the fridge had been leaking for weeks. Therefore, Tesco were obviously aware of the continued risk caused by the leaking water from the fridge and to have done nothing other than simply erect a hazard warning sign could well be seen as inadequate in terms of preventing the risk of injury.

      What we now need to do is speak with you briefly to obtain a little more information about you, the accident and your injuries, so that we can then submit your claim to our specialist Solicitors and have them discuss this with you in detail. Please call us on 01225430285 or if you prefer, ask us to call you so that we can help you with this.

      Reply
  • Christine

    I recently slipped on a milk spillage in my local supermarket, while using a supermarket trolley. My right foot travelled nearly a meter, with the result that my left shoulder got jarred by the trolley. I felt a pain shoot up into my shoulder. I was quite shaken up and tried to report it immediately, though the member of staff on the floor told me to wait while he located an item for another customer, even though I had called out to him twice. A manager came and spoke to me and took my name and address in a little notebook. He admitted that it was a milk spillage and they knew about it, as there was a colleague in an adjacent aisle clearing up. However, there was no signage in the area where I slipped. I have self-treated with ice packs and pain relievers. I noticed that the following day I had a pain in my lower back left side and and sharp pain in my left knee. I do have some issues with both back and knee but they were OK before the accident.
    I am not really sure how to proceed. Should I go to my GP, initially to report my injury?

    Reply
    • Ian Morris

      The most important thing – in terms of a claim for personal injury compensation – is that the initial accident details and those of you personally, have been recorded by the staff within the supermarket.

      You should speak to your GP regarding the injuries if possible – both to ensure that they are recorded and also to find out what has happened.

      We would be very happy to help you claim compensation for the injuries to your shoulder, your lower back and knee. Please call us on 01225430285 or if you prefer, ask us to call you, to start your claim or find out more about how we can help you.

      Reply
  • Susanne

    Hi I went to B&Q on Saturday where they had a table set up for customers to sanitise their hands.

    Unbeknownst to me sanitiser had leaked or been spilled on the floor and I then slipped on it and fell. I was helped and B&Q staff recorded the details in the accident book and the first aide saw to me.

    I went home, but had to go up the hospital due to pain in my hand. I have been told that I have torn the muscles in my hand. I have phoned B&Q and they said they would inform the Manager about this and that they would get back to me.

    Reply
    • Ian Morris

      The injury to your hand is something that we can claim compensation for for you. Please call us on 01225430285 or if you would rather, we can call you to discuss your injury and claim in more detail. You have done the right things in reporting the injury initially, seeking medical attention and then updating B&Q regarding your injury as this will provide useful evidence to support your claim for compensation.

      Reply
  • Marion

    Hi I was wheeling a trolley in a Sainsbury’s supermarket car park. The water drain was loose and subsequently the trolley went down the hole. My shin hit the trolley and caused a massive bulge, cut and bleeding. I managed to hobble into the store where my wound was cleaned up. I was given a pair of shoes as mine were covered in blood. Do I have reason for a claim?

    Reply
    • Ian Morris

      You may well have a valid claim and this is something we would like to investigate further for you. The fact that you managed to report the incident in the store in question and obtain first aid treatment is important and does mean that there is a record of the incident. Along with the report made in the store, do you know if any photographs were taken of the drain cover? If so, that would be further useful evidence to support a claim.

      Reply
  • Joanne

    Hi my 14 old daughter slipped at Asda today on a wet floor. A staff member saw the accident and helped me pick my daughter up. Her leg was bent behind her during the floor and I Believe she has twisted her knee and her ankle. I reported the accident and we filled out an accident form however due to the pandemic she is reluctant to go to A&E and we can’t get a appointment with our GP. There was a clear yellow hazard sign by a spill down one of the aisle but we were walking on the main center aisle where the spillage had ran to and there was no sign there at all. Can I please have some advice on this? thank you.

    Reply
    • Ian Morris

      This is a matter we can assist you with as it would appear that the store were aware of a spillage/slip risk, but had not properly warned all shoppers and hadn’t erected hazard signs in all of the appropriate places.

      As a parent, you can make a claim on behalf of your daughter. Due to her age, she is unable to instruct a Solicitor to act for her, so you can do so as a ‘litigation friend’. We feel that your Daughter has a valid claim and the fact that she has not attended A&E or seen her GP at this stage is not a problem. Given the current pandemic situation, it is wise to avoid Hospital or GP surgeries unless an injury or pain is too serious to ‘self medicate’. If you are able to obtain a telephone consultation with your GP, it would be helpful. Otherwise we would recommend documenting any injuries and pain symptoms and then attending a medical appointment at a later date, when it is safer to do so.

      Please call us on 01225430285 or we can call you if you prefer, so that we can explain the process and your options in terms of pursuit of a claim for injury compensation.

      Reply
  • Nancy Mckenna

    Last Saturday I was in Mark’s and Spencer’s supermarket and I was walking cautiously because of vivid and a shop assistant crashed her trolley I to the back of my ankle, I jumped in pain and was limping ,it really hurt, I was taken to the side and given wet tissue for swelling and it was reported in the book, it’s been painful, had to leave shop limping, is there any claim I can make against them?

    Reply
    • Ian Morris

      We can help you make a claim for personal injury compensation for the injury to your ankle. Please call us on 01225430285 or if you prefer, you can ask us to call you. We feel you have a valid claim and our Solicitors would be more than happy to consider this claim for you and offer advice on our No Win No Fee terms.

      Reply
  • Ms Maideyi Jacqueline

    An Asda employee ploughed a huge black trolley at the back of my right heel today around 0930 hours. I sustained a cut just above my right heel. Asda’s first aider applied a plaster bandage to stop the bleeding and then completed an accident form which i signed. I continued with the shopping in pain and limping.

    Reply
    • Ian Morris

      It is important to note that you have completed an accident report regarding the injury. We would also strongly recommend that you seek medical attention regarding the injury in order to have the symptoms noted and recorded on your medical records. This would help you in the future, should a claim proceed and medical evidence was needed by your Solicitor to ensure that any compensation award received was adequate.

      Regarding the incident that caused your injury, it would appear that the cause can be attributed to unfortunate negligence by the member of staff in the supermarket. As such, our initial view is that so long as the injury is sufficient serious to warrant a claim, you would have a valid claim.

      Reply
  • Darran

    I was pushing a trolley whilst shopping at a Morrisons store and as I turned into a chilled aisle I slipped on the contents of a large yoghurt pot on the floor I never fell completely over because I managed to hold onto the trolley but my legs went under the trolley and both twisted in the last couple of years I had been recovering from operations on both my knees and this accident caused me to be in agony for a while and set my recovery back a member of staff put a wet floor sign partially over the yoghurt and called a cleaner I went to the tills and asked for the store manager waited around 20 minutes for a duty one to turn up he took my details and said he would enter them in the accident book my new trainers suede were ruined as was my trip to Poland a couple of days later because my legs were hurting, I visited my doctors surgery and was seen by a nurse the day after the accident, morrisons have been very unprofessional in every step not giving me information, they put the matter into their solicitors hands who was also slow and I granted them an extra 28 days extension to investigate liability, they have found they are not liable because the cleaner has signed the schedule and staff are trained to clean as they go well the store is dirty and when you look around cleaners are not going down each area every hour as they claim.

    Reply
    • Ian Morris

      Was your contact with the Supermarket in question via the services of a specialist personal injury Solicitor or did you liaise with them personally?

      The courts have previously ruled that shops should ensure that they employ an adequate cleaning regime and routine inspections of their premises in order to identify any potential hazards and ensure that any such risks are marked with warning signs. Essentially, if a shop can demonstrate that they inspected the aisle within the previous 30 minutes and found no hazard, they will not be liable. However, if evidence – such as CCTV footage of the spillage – can be found that demonstrates that the hazard had been on the floor for a decent amount of time – 10-20 minutes and no member of staff has checked the area or even better walked past the spillage and done nothing, a claim will be possible.

      Reply
  • Danny

    I was in B&M looking at the large mirrors one was broken on the front so moved out of the way the one behind I went to pick up and a 1.5 cm shard of glass in bedded itself in my finger, I’ve got pictures of it and I went to the managers office and received first aid, a large plaster on my finger, but the next day it was still hurting a lot so visited the hospital and had an X-ray and at that point I noticed that I had a 1.5cm shard of glass in my finger what can I do do?

    Reply
    • Ian Morris

      Please contact us on 01225430285 or use our ‘start a claim’ page to send us some further details. We would like to present this potential claim to our specialist Solicitors so that the merits of pursuing a claim for personal injury compensation can be considered.

      Reply
  • Mary

    I work in a supermarket, I was walking round the corner to the next aisle and next minute I fell cracking my head on metal bars and then landing on my bottom on the hard floor, a few people came to help me there was a light coloured liquid on the floor which is what I slipped on , had nearly two months off work, they are refusing to acknowledge it even though there were five or six witnesses.

    Reply
    • Ian Morris

      Have you attempted to make a claim for compensation as a result of the injury you sustained at work? If so, have you instructed a specialist Solicitor to act for you? If you have not yet instructed a specialist Solicitor, please let us know as our expert Solicitors would be able to look in to this matter for you.

      Reply
  • Stacey

    I just slipped over in a cosmetics shop. A customer had spilled washing up liquid on the floor. The staff put a yellow sign out but didnt bother to clean the spill up. I didn’t see the yellow sign as I turned the corner. Slid straight over, I signed the accident book. I’m in absolute agony. I cant drive because of the injury caused. I’m waiting for someone to take me to A&E because the pain is excruciating in my lower back, buttocks and thigh. Are you able to help me?

    Reply
    • Ian Morris

      Although a hazard sign was erected, it would appear that there is an argument to be made to say that the sign was not placed in a clear line of sight that would identify the hazard in question.

      If you recorded the accident in the store accident book (if you haven’t done so yet, you should contact them to take care of that), it would be worthwhile looking further in to this for you. You can start your claim via our website ‘start a claim‘ page or by calling us on 01225430285.

      Reply
  • Eliza

    I slipped and fell as I was walking out of the local Waitrose store and sprained my ankle and rubbed the side of my palm and elbow. I was too embarrassed to stay any longer and walked out with the help of my partner but I was limping as my ankle hurts a lot. The passerby who helped me got up said there’s water on the floor but I’m not too sure as I was too embarrassed to stay any longer. Can I ring the store and obtain a copy of the CCTV footage so we can assess whether we have the position to ask for compensation?

    Reply
    • Ian Morris

      If you do wish to make a claim, you’ll need to ensure that the incident is reported and that the water on the floor that you allege caused you to fall is noted in that report.

      It is understandable that your immediate wish was to depart and go home. Depending on how long ago the incident happened, you may still be able to get this matter recorded within the store accident book. It would definitely be a sensible move to contact tnem (ideally in person) to make a report and request that their CCTV footage be reviewed.

      Reply
  • Robert Cooksley

    It was raining. I walked into the lidl store from the car park, there was matting initially but when my foot went on the tiled floor I slipped over and hit my head on the door support. I have post concussion headaches for over a month. There was a slippery danger sign by the door I was walking carefully but still slipped? You have no choice if you want to enter store you cannot walk around.
    What’s your take on incident?

    Reply
    • Ian Morris

      A hazard warning sign is an important indicator that there is a hazard present that does increase the risk of injury. The fact that the store staff had placed the sign out does indicate that they were aware of the slip hazard and have attempted to make customers aware of the risk that they face. It is also important to note that there was a mat inside the door to aid in reducing the amount of water being trodden in to the store.

      However, simply erecting a hazard warning sign does not in and of itself absolve a business of responsibility should someone go on to sustain injury. To that end, the hazard sign needs to be clearly visible and in an obvious location that indicates where the risk of injury is present. Also, the matting placed down needs to be sufficient to cope with the amount of footfall that would be expected to pass across the same.

      Our initial view of your accident is that you may face difficulty in establishing that the alleged defendant has been negligent – unless you are of the view that the hazard sign was not clearly marking the area of risk. The courts would find that on a rainy day, there is very little that the store in question could do to prevent customers from treading rain water in to the store. Therefore, unless the hazard sign was not clearly visible or excessive water was pooling on the tiled floor within the store, you are unlikely to have a valid claim.

      Reply
  • Lee Sturley

    I slipped on a wet floor entering a supermarket the staff witnessed what happened. I have reported the matter to the supermarket customer service today. I have been to the doctor and he diagnosed torn ligaments and swelling in my knee which I twisted. What do I do now?

    Reply
    • Ian Morris

      Please call us on 01225430285 so that we can help you pursue a claim for the torn ligaments and damage to the knee you sustained in the fall on the wet floor. Our initial view is that you have a valid claim that warrants further pursuit by our specialist Solicitors. You have protected your interests by reporting the accident with the supermarket staff and seeking medical attention. The injury you have sustained is a nasty one that will take some time to heal and will impact on your mobility and usual activities for a while, so it is perfectly reasonable to pursue a claim for compensation.

      Reply
  • Selena holford

    I was in tesco in eastbourne today 24/12/19 i had gone through tesco checkout and slipped and fell over on what looked like the remains of a piece of fruit, i fell resulting in me hurting my knee my hip and elbow. Luckily i didnt fall flat on my back as 2 years ago i had a spinal fusion which hasnt fused.

    Reply
    • Ian Morris

      Was the accident reported in the store accident book? We would be happy to further investigate this matter as a claim for you and invite you to call our team on 01225430285.

      Reply
  • Colin

    I was in aldi supermarket on the 23-12-2019 doing last minute xmas shopping, my wife went to the till queue, I went to change a box of eggs as one was broken, on my way back to my wife, i slipped on what appeared to be a fresh orange that had been squashed, and the juice was spread over the floor. Fell to the floor hurting my elbow and knee, I informed the till lady who informed her manager she then put some yellow cones on the floor to inform other customers. I was helped up off the floor by some kind customers, the manager gave me a incident form to fill in she said just put down briefly how it happened and sign it, then as a good will gesture offered us a bottle of wine and a few bottles of beer. Is this worth putting a claim as negligence or not?

    Reply
    • Ian Morris

      If your knee and elbow remain sore and uncomfortable, you have every right to make a claim for compensation.

      The Manager acted correctly in putting cones out after your fall and recording the incident so if you would like to make a claim, please use our call back request to ask us to call you at a time that suits you and our team will help you start the process.

      Reply
  • Diane

    I was in Tesco, I caught my leg on a piece of metal sticking out of the end of an isle. I reported it to management & they took my details. The metal has now been bent in one side & a box of fruit put in front of the other side. I have a graze a bump & a bruise just under my knee on my right leg. This is the second time I have reported an incident with this Tesco. About 2 years ago I caught my coat on a fruit container in the isle & it made a hole in my coat.

    Reply
    • Ian Morris

      Certainly, the cause of your recent injury where your leg was damaged by the protruding piece of metal would be an issue for which it should be possible to hold the Supermarket liable. Allowing a piece of metal to stick out in to a walk way/customer area is clearly negligent and it is important that you have reported the incident and that an accident book record was completed.

      On liability, you have the right to make a claim. We must now consider whether your injuries are sufficiently serious to warrant making a claim. You mention a graze, bump and bruise. If these injuries are serious enough to require a Doctors visit or medical attention, then you can pursue a claim. If they are largely superficial, it would probably be the case that they are not serious enough to pursue a claim.

      I would recommend that you call our team on 01225430285 to further discuss your accident and the injuries so that we can help you to ascertain whether or not you can pursue a claim on this occasion.

      Reply
  • Nicola

    My child climbed 3 shelves in tesco to get to a toy. The shelf collapsed on her and she’s now got broken bones in her hand.

    Reply
    • Ian Morris

      Not withstanding the nasty injury your daughter has suffered, it is most unlikely that she would succeed with a claim in this scenario. Shelving in a supermarket is designed to hold stock and not to be climbed upon.

      Reply
  • Jacqueline

    I picked a bottle up in Lidl, I felt pain in my finger, I looked and there was a shard of glass sticking out, it bled a lot, 2 chaps that worked there saw the bottle was damaged one got the glass out, put my finger under water had nothing to clean it with wrapped 2 plasters so tight, I went to a walk in centre had it cleaned and bandaged it was only a tiny wound. I found out they have no first aiders, they were just workers, is it true they don’t need first aider?

    Reply
    • Ian Morris

      There is no specific law requiring a 1st aid qualified member of staff be on duty in such an environment.

      Reply
  • Kaha

    Hi,
    I was shopping in a supermarket and when passing the aisle where the oils are kept I slipped on some oil that was spilt on the floor and fell on the left side of my body. Hitting my head on the floor aswell. All the Olive oils in glass bottles then proceeded to fall off the shelves and barely missed me. I was submerged in oil and could not move. as I was in a lot of pain. There was no yellow hazard sign or a member of staff standing over the spillage. Eventually I was picked up by the staff and they reported the accident in an accident book. I was taken to A&E in a cab. I haven’t broken anything but I could have easily done so and I could have been hurt by the glass bottles aswell. I already suffer from type 2 diabetes which give me joint pain and since the fall my legs and arms have been aching even more than usual. I also have very bad neck pain since the fall. I get headaches and pain in my eye. I’ve recently had surgery in my eye and am still healing from that. Do I have a case?

    Reply
    • Ian Morris

      You have every right to make a claim for personal injury compensation given the nature of your accident and the possible negligence on the part of the supermarket in question.

      Our team will be happy to help you to make your claim for compensation.

      Reply
  • Steve

    I slipped on comfort in a local supermarket back in june 2019, took 3 months to come back to me and said the shop is not at fault, they sent me cctv of the slip?

    Reply
    • Ian Morris

      Have you had your claim pursued by a specialist Solicitor? If not, you could consider instructing our specialist Solicitors to help you.

      Reply
  • Kelly

    I have slipped outside Tesco on their paving slabs which have no grip and have a coat of algae/moss on them and are very unsafe when wet. I was seen by there 1st aider whilst waiting for the ambulance and the accident was reported with store and is on cctv. I am now having surgery for a dislocated shattered knee cap and will be off work a minimum of 12 weeks and extensive physio. Are they liable?

    Reply
    • Ian Morris

      In previous claims after slipping on paving surfaces that have been allowed to develop potentially hazardous coverings of algae and moss, many have succeeded and in your case we would be very happy to pursue a claim for you.

      Whether a claim for personal injury compensation will succeed or fail relates to whether or not the risk of injury was foreseeable. In this case, paving slabs left covered in algae or moss would be a foreseeable risk of being a slipping hazard and the store management should have taken that in to account and either had the surface cleaned or cordoned off. Your rights have been protected somewhat by the details of the incident being recorded in the store accident book and that it is recorded on CCTV. Whilst your mobility is impaired at this time, it would be prudent – if you can arrange it – for someone to attend the accident site and obtain photographs of the algae and moss covered slabs that caused you to slip.

      Given the extent of your injury, the lengthy recovery period and possible long term consequences of such an injury, if you were to succeed, your compensation settlement would reflect the same and you would also be able to recover any lost income and medical costs.

      To start your claim with us on a No Win No Fee basis, you can ask us to call you or you can call our team on 01225430285.

      Reply
  • Helen

    I slipped in b&m and hurt my back and arm, they’re offering £100 in vouchers but no liability, should I accept?

    Reply
    • Ian Morris

      The £100 vouchers can be accepted if they are being offered as a goodwill gesture and apology. However, if the store are attempting to get you to accept the vouchers in settlement of a claim, you should decline.

      Without knowing the cause of your slip or the specifics of the incident, my initial view is that you are likely to have a valid claim and we would like to discuss this further with you.

      Reply
  • Susan

    I slipped on the floor in an Asda store, someone had split some coke and I went flying, can I get compensated?

    Reply
    • Ian Morris

      You have a right to make a claim for slipping accident compensation. We can help you with this and would do so on a No Win No Fee basis. Your claim will succeed if we can demonstrate that the store staff had failed to clean the spillage up and if it had been on the floor for long enough for them to have done so.

      Reply
  • Michelle

    My 2 year old was left with a heavy fridge panel on top of her and scratches to her chest, leg and arms. She was very lucky not to have sustained more than scratches. The panel was not replaced properly and the supermarket have told me this themselves. Do I have grounds for a compensation claim even though her injuries are superficial? She got quite a fright as did I.

    Reply
    • Ian Morris

      To be able to instruct a specialist Solicitor to make a claim for personal injury compensation, the injured person must have an injury of sufficient severity to reach the minimum quantum criteria. This is set at injury value of £1000 which is roughly equated to 4 weeks or more of injury and suffering. In your daughters case, the liability for a claim would be strong, but there is a question mark over the severity of the injury. Although the physical injuries could be slight, if there are any emotional injuries (post trauma stress etc), there is a possibility that the injury value would be sufficient. Has your daughter suffered psychologically? If so, has it been discussed with a GP or at Hospital?

      Reply
  • Sarah

    I fell in a supermarket at the end of January this year and I damaged my shoulder and I still under the physio.

    I instructed a local firm to deal with the claim and the supermarket sent back a signed job sheet that the floor was cleaned 10 minutes before I fell, so now my solicitor isn’t prepared to go further with my claim. My thoughts are that anyone can sign a job sheet, but that doesn’t mean that they actioned it.

    I am self employed and was off work 6 weeks, which has hit me financially as I am also a carer. My work has been affected hugely.

    Please advise as I feel that my solicitor acted too slowly to get the cctv footage. The Solicitor is simply going on the supermarkets word that the accident was not covered by cctv, which I find hard to believe since I fell at the tills – where you’d think cameras would be aimed.

    A staff member on the check outs saw the accident, but no staff came over to help me so no accident book was filled out until I emailed the head office a couple days later.

    I feel extremely deflated because this was a genuine fall and my medical records and scans show that I damaged my shoulder. Is there anything further I can do?

    Reply
    • Ian Morris

      Whilst you are right in asserting that there is a possibility that a cleaning report/record could be falsified, you have no evidence to support an allegation that this has happened in your case.

      Your Solicitor would be acting on a No Win No Fee basis and will only receive payment for the work that they undertake on your claim for compensation if they are able to succeed for you. Therefore, they would not close your claim if they felt that the defence raised by the defendant insurer was not likely to be upheld by a court – should the claim be pursued further.

      In your case, your Solicitor has sadly taken the correct action in that they are not in possession of any evidence to support your claim further. The courts have previously found that as long as a store can demonstrate that they have a regular cleaning and inspection regime, with the store areas being checked for hazards regularly, they will not be liable for an accident. Therefore in your case, it would seem that the supermarket are strong in their defence.

      Reply
  • Susan

    Hi I’ve been offered a £150 settlement by Iceland for a bang on my head. Items fell off one of the freezers through over stacking the shelves on the top – their staff’s fault.

    Reply
    • Ian Morris

      £150 is a very small offer of compensation and it is clear that you have not been represented by a specialist Personal Injury Solicitor. Liability would appear to be something that will be achieved in your claim due to the over stacking of the shelving. Depending on the severity of the symptoms caused to you by the bang to your head, the compensation award appropriate for such an injury could be far higher.

      Reply
  • Flo

    I was shopping in Morrison’s tonight with my 10 year old daughter.
    At the end of the freezer aisle, I slipped and landed in a large puddle of water. Two members of staff came, and told me the freezer was leaking, and that there had been some basket stands around the puddle, but that someone must have moved them.
    They asked if I was ok, I told them my hip hurt and I was soaking wet. My daughter was quite tearful because she said I looked as if I was in pain and she was worried. One of the members of staff came back with a manager and the accident book. I filled out my name and address, I was told they would fill out the rest. I was feeling quite embarrassed, and just wanted to go home.
    When I got in the car to drive, I realised my arm hurt where I had fallen on the basket. When I got home, I found I had quite a lot of bruising on my right upper and lower inner arm. There is no bruising or visible mark on my hip, although it is more painful than my arm.
    I now think there must have been a substantial amount of water on the floor to leave me soaking wet. My daughter said as we left the shop that I looked really wet. I came home and had to put all my clothes in the wash, and I needed a shower, despite having had one before going out.
    I don’t have injuries serious enough to bother a doctor with, but enough to slow me down and be annoying.

    Reply
    • Ian Morris

      The scenario you describe regarding your slip and fall is a matter where I would expect it to be likely that liability would attach if you were to pursue a claim. It is good to note that an accident book entry was made as that will provide evidence to support any claim in that there can be no argument that there was not an incident at the store in question. Clearly, the store were aware of a hazard and had attempted to ‘block’ the area off with basket stands. However, basket stands are not really an adequate way of warning of a hazard and the area should have been clearly marked with hazard warning markers.

      You mention that you are not sufficiently injured to need to see a GP and it could be the case that this remains the case. However, with soft tissue injuries – such as those that you appear to have sustained – it is often the case that the symptoms worsen in the days after suffering them. We would of course recommend that you do seek medical attention in order that evidence is available to confirm your injuries should they worsen. If you do not go to the GP, you can still make a claim on the basis of self-medicating post accident. You should take some photographs of bruising or markings and keep a record of your symptoms.

      We would be happy to help you claim compensation in this matter. If you would like to start a claim or find out more about the process, please call us on 01225430285 or we can call you back.

      Reply
  • Jodie

    I slipped on some water at the supermarket which has caused a fracture in my second toe and severe back pain. The company has accepted liability for this accident but should I inform them first I am seeking legal advice before my appointment?

    Reply
    • Ian Morris

      Have you instructed a specialist Solicitor to represent you on a No Win No Fee basis and claim compensation for your injuries? If not, please call us on 01225430285 and we’ll help you further in this process.

      You do not need to inform any party that you are making a claim for compensation or seeking legal advice.

      Reply
  • Evshan Haka

    Today I was waiting in front of the hot counter at Sainburys to be served when a huge plastic panel with metal frame fell from the ceiling and hit me in the head and nose. I was in a utter shock and very shaken as I am a petite woman. I would have been knocked on to the floor but thankfully my partner was right beside me to hold me and help.

    I was very scared and in pain and could not understand what has happened. I was crying loudly and in distress. My partner and employees made me sit on a chair and called for an Ambulance. My blood pressure is quite high since and feel very week.

    Reply
    • Ian Morris

      The way in which you were injured certainly warrants making a claim for compensation and we can help you with this if you give us a call.

      Reply
  • Stephen

    I was in a Morrisons with my daughter, she’s 21. On chilled isle did not see milk spilt on the floor, quite a lot. I slipped on it but as I fell to the floor I held on to the trolley handle which stopped me from hitting the floor. I have hurt my shoulder and top of my right arm. I informed the management who was in an aisle 3 further down and let him know I’ve hurt my shoulder, he wasn’t very friendly and all he asked was do you want an ambulance, not seeing myself as severe to go to hospital I went home. Over next few days got a little worse so about 3 weeks later went to doctors about something else and asked about this and said I’ve possibly pulled a muscle. I was in touch with Morrisons on the customer service email on the 2nd of may informing what happened and the person who I reported it to and their attitude. I’m now still in a lot of pain not sleeping well because of this. There is cctv on every aisle of the shop, 2 other people saw what happened but never thought to take their names. I’m going to try go back to doctors next week, do you think I’m eligible to claim off them? Thank you.

    Reply
    • Ian Morris

      We would be happy to assist you with this possible claim. Whether or not the claim will succeed will depend on some extent to what defence the supermarket can mount. However, as there was no hazard warning sign on display and you’ve slipped on a spillage of milk on the shop floor, you have every right to pursue a claim.

      Reply
  • Joanne Oakley

    I was walking around Waitrose last Friday morning the next minute I was on the floor a staff member helped me up and we saw there was water on the floor but no sign. My hand came up with a bruise straight away and I took a picture, they put it in the accident book and said they would ring me but I’ve heard nothing at all. I went to the walk in centre at the hospital they said my arm muscles are very bruised. I have today received a £20 voucher from them as an apology, is this acceptable? I spoke to a lady that works in there and she said that they looked at the cctv and it was from the staff pushing the plants that go outside and water fell on the floor

    Reply
  • Yvonne

    I slipped on a biscuit wrapper in Aldi, banged my head on the shopping trolley and got whiplash.

    Reply
    • Ian Morris

      In your case, you may have a valid claim for slipping accident compensation – there were no hazard warning signs erected by the sounds of it and you have clearly sustained injury as a result of your fall in the supermarket.

      Reply
  • Carol

    I entered Morrison’s supermarket an advertising sign hanging from the ceiling fell and hit me and cutting open my head, would this be cause enough to make a claim? It was reported in an accident book, I have a witness and I visited my GP, the store has CTV footage of the incident.

    Reply
    • Ian Morris

      The scenario you describe is certainly sufficient to make a claim for personal injury compensation and my initial view is that you have a strong claim that would be likely to succeed.

      Please call us on 01225430285 so that we can help you pursue this claim and obtain a full and appropriate settlement for the injury and scarring caused to your head.

      Reply
  • Heather

    Hi. I fell in a large supermarket yesterday morning over a flower mat that was crumpled up. I’ve been in minor injuries this morning as recommended by my gp for X-rays as I’m really hurting. Luckily nothing is broken but I’m now on codeine for the pain in my knees hips and back. They said I’ve basically given myself a good rattle. They’ve taken my details and have given me 20,000 more points. Value £20. How do I stand please?

    Reply
    • Ian Morris

      The cause of your accident is something that would indicate that you have a valid claim for compensation. The matting by the flowers ought not to be raised in anyway that would create a tripping hazard. The fact that it had and then caused you to fall would be something that we would be happy to pursue a claim for. Therefore, please call us on 01225430285 or use the ‘start a claim’ page of our website to take this further.

      The Supermarket’s offer of 20,000 points should be seen as nothing more than a goodwill gesture and you are fine to accept that without it having any relevance to any future claim for personal injury compensation. We look forward to helping you.

      Reply
  • Felicia

    My son slip and fall at the supermarket, unfortunately there was a piece of broken bottle on the floor. This went straight into his forehead. There was blood everywhere, the store pharmacist assisted in cleaning and covering the wound. I will also be taking him to the Gp. The accident form was also filled. Can we make a claim on this?

    Reply
    • Ian Morris

      We would like to speak to you further about your son’s slipping accident as it would appear that there is likely to be good grounds to pursue a claim for slipping accident compensation.

      Given that it is now the Christmas break period, our call staff are unavailable until 2nd January. However, you can still start the claims process by using the ‘start a claim’ page of our website.

      Reply
  • Leah

    I popped into Sainsbury’s to do some shopping & slipped on some oil that had been left on the shop floor & fell to the floor landing on both my knees! I am 26 weeks pregnant so was seriously worried about the baby. I had my other two children with me & we were all a bit shocked and concerned. One of the workers saw me fall & immediately rushed over to help me to stand up & get me to a seat as I could barely walk & was extremely shook up. I left the store and after filling out a incident report form I made my way home to put some ice on my knees. Unfortunately since the accident I have suffered with terrible back pain & abdominal pain as well as knee pain that seems to be getting worse! I had to go to the hospital the next day just to get checked over & luckily everything is okay with the baby thank goodness but I’m still worried about the pain everywhere else. Could I make a injury claim?

    Reply
    • Ian Morris

      You can certainly claim for the injuries you sustained in this slipping accident. It is good to read that an incident report was completed within Sainsbury’s at the time of the accident.

      Reply
  • John

    I slipped on a yogurt which was spilt on a supermarket floor, the supermarket claim the video shows their staff member a minute before had noticed the spill and had gone to get cleaning equipment and are not liable because they made an attempt to rectify. Surely they should make the area safe first and if this can’t be done do not knowingly leave a hazard, this is an admission of liability not an argument that they were are not liable? Is my thinking correct here and do I have a valid claim I could pursue?

    Reply
    • Ian Morris

      It could be argued that the supermarket staff member should have placed something over the spilled yoghurt before departing to gather cleaning equipment.

      Whilst the supermarket may have a successful defence with their argument, you may also have a valid claim and it would therefore be a sensible idea for us to consider your claim in more detail.

      Reply
  • Rene

    Hello, I’ve had a slip in Tesco’s last night on 3 boxes in the store. I am in horrendous pain. Since last night when it happened, I can hardly move my neck which is really stiff & my shoulders and my arms I hurt. I have been to the Doctors today for treatment and have some painkillers as I can’t even sleep.

    Reply
    • Ian Morris

      You have a valid claim for slipping accident compensation here as Tesco appear to have allowed a hazard to be present without adequate risk management in place. As the occupier of the premises, Tesco have a responsibility to ensure that the premises is as safe as possible and that any obstructions or possible hazards are marked with clear warnings. Given that you have slipped on a cardboard box when stepping on one on the floor, they appear to have failed in their obligations to protect your safety.

      It is good that you have attended your GP to get your injuries noted and treated. May I suggest that if you have not already done so, that you ensure that your accident is also recorded within the Tesco in their accident book.

      You can make your claim for compensation with us on a No Win No Fee basis and my initial view is that your claim is strong.

      Reply
  • Emma

    I was hit on the head by an advertising board in a large supermarket that fell from above (either from the ceiling or from the top of a fridge!) I’m very petite and was very shaken up. This has been reported to the store and to head office. They are going to look into it and get back to me with a solution. Would I have a valid claim for this? Would I be stupid to settle for just a voucher from the company?

    Reply
    • Ian Morris

      You definitely do have a valid claim – and the scenario you describe is a common claim scenario that our specialist Solicitors have previously succeeded with on many occasions. Please do not accept any voucher in full and final settlement, but if the supermarket in question offer you some vouchers as a goodwill gesture, it is perfectly fine for you to accept and use them.

      Please contact us to discuss your accident and injuries in more detail. We can then pursue a claim for you if applicable.

      Reply
  • Jacquie

    I was with my daughter in Tesco and slipped on some sauce on the floor which I didn’t see. I heard a thud and the next thing I knew was lots of faces telling me to lay still. A member off staff (first aider) was good and an ambulance was called due to my head injury. We live in Coventry and this happened in West Bromwich and the ambulance men said I couldn’t drive home so I had to wait till my best friend came to pick us up. The aches 6 days later are a lot better. I went to the docs 5 days after the fall due to being concerned that i’m still on pain killers for headaches, and concerned about the front of my neck. The bump on my head has gone down now but the Doctor checked me out and said it’s safe to take tablets for head and the neck pain is muscular. I was very concerned and extremely worried due to being an epileptic although I thankfully haven’t had a fit for over 8 years. Tesco filled out an accident form but we didn’t see it. Do we have to fill one out in case anything happens in the future?

    Reply
    • Ian Morris

      You do not need to complete an accident book entry if one has already been completed. The fact that the details of your slipping accident and the injury to your head have been recorded is good and will help you should you go on to make a claim for compensation. It is also good to see that you have attended your GP for further treatment.

      If you would like to pursue a claim, we would happily help you.

      Reply
  • derek pallas

    good afternoon. i was shopping with my granddaughter in poundland the last bank holiday we had in august this year. one of the staff was mopping the floor i enquired to the staff member if it was ok to proceed she said yes and as she had finished i continued down the aisle and fell. i ended up in my local hospital having x rays as the wound the fall had caused left a object in my elbow and caused an infection i had several x rays and was on high dose of antibiotics for a week . i have wrote to poundland with no reply. can you help please?

    Reply
    • Ian Morris

      We would like to help you pursue a claim for slipping accident compensation in this matter. The fact that Poundland have failed to respond to you reflects poorly on them. If you can provide a copy of your letter to them to us for the purposes of your claim it will provide important evidence to support your claim.

      Reply
  • Emma G

    My two year old was intrigued by a hanging point of sale poster in Morrisons, and grabbed it. I told him off and to let go, when he did it came off and in the process a 2l bottle of coke fell on his head.
    I was embarrassed but obvs it caused concern as I was asked if ok.
    The checkout lady got a first aider who got us an ice pack for my little boys now swollen cheek.
    The bottle was on its own so obvs not meant to be there – but is it the supermarkets fault or my toddlers?

    Reply
    • Ian Morris

      This is an unusual matter and one that would need some further investigation at our end in order to ascertain whether or not your toddler could pursue a claim against Morrisons. It maybe that some contributory negligence would attach.

      We would be happy to take some further information from you and get an opinion from our specialist Solicitors for you.

      Reply
  • Brent Alexander Love

    I slipped over going into Countdown supermarket and broke my arm in several places. It was raining at the time and there were no mats to wipe your feet on.
    Please can you tell me if there any grounds for to make a claim for compensation for their negligence?

    Reply
    • Ian Morris

      Under UK Law, the occupier liability act would require a business premises to take every appropriate and reasonable precaution to minimise the risk of injury within the premises. In your case, you describe a foreseeable risk of accident in that those visiting the store would be treading rain water in to the store and the floor would become slippery. As such, it would be reasonable to expect the store to have hazard warning signs on display as well as adequate matting situated inside the doors to allow patrons of the store to remove excess rain water before walking further in to the store.

      As that has not happened here, you may well have a claim.

      Reply
  • Clare

    I was injured by a faulty shopping basket in my local supermarket. I informed the customer service staff and filled in an incident report form. The next day I had a temperature and the bruise was making my leg uncomfortable and I had to make a visit to my Doctor.

    I just want to know whether I have a claim for the pain and suffering that I received due to this?

    Reply
    • Ian Morris

      We would certainly be keen to pursue a claim for you given the circumstances you describe. The fact that you have recorded the details of the injury and cause within an accident book at the supermarket is good and you have also sought medical attention so there will be medical evidence available to support any claim.

      Please call us on 01225430285 to get your claim started.

      Reply
  • John

    My partner as made a claim against a local supermarket she went to hospital and there was CCTV but now her solicitor has rang and said they won’t take the case on as the shop a conveniently lost the CCTV is there anything she can do

    Reply
    • Ian Morris

      Whilst CCTV can provide important evidence in claims for compensation (both in terms of supporting and defending), the lack of footage shouldn’t in and of itself spell the end of a claim.

      In your partners circumstances, was the accident recorded within the supermarket in an accident book? If so, it would provide evidence that she was injured within the store in question. In claims against supermarkets, the onus would be on the defendant to successfully defend any claim against them by demonstrating that they have adequate regimes in place for cleaning, removing hazards and minimising the risk of injury.

      Reply
  • Kim Deeth

    On Wednesday January 24th this year I slipped and fell on banana on the floor in a big supermarket store. A report was taken on a piece of paper by the Manager that day. I received a voice message with a reference number approx 2 weeks later. I thought with time my injury would heal and didn’t want to cause a problem. I am still having pain and mobility issues with my arm and neck and seeing a chiropractor twice a week (which is expensive). My question is- should I contact the company first via a letter or go to a solicitor?

    Reply
    • Ian Morris

      You do of course have every right to liaise directly with the supermarket in question in the hope of reaching an amicable settlement with them. Whilst it is possible to settle your case directly, how will you know whether any defence or denial of the claim that the defendant makes is reasonable and if you do reach a settlement with them, how can you be sure as to whether any settlement offered is an adequate and reasonable settlement value?

      A specialist personal injury solicitor will be able to refute any inappropriate defence raised to a claim. Most importantly perhaps, they will ensure that the full extent of your injuries and associated losses are fully understood and that as and when a settlement is reached, it appropriately compensates you for the distress of the injuries and the losses that you may have incurred.

      Reply
  • James Hooper

    Hi I went down to my local Lidl’s and someone had let there dog toilet right outside the doors as I left the store I slipped on dog poop and slipped and broke my toe.

    Reply
    • James Hooper

      What can I do about it if there is anything?

      Reply
    • Ian Morris

      Lidl will be able to defend this claim if they can demonstrate that they have a reasonable cleaning/inspection regime in place outside of their store. The courts have previously stated that as long as there is an adequate regime to check for and remove hazards by way of routine inspections then a defendant has done all that can reasonably be expected of them.

      Reply
  • Joe f

    I’ve just slipped in tesco on a orange peel that was on the floor and knocked myself out cold. An Ambulance was called and I was taken away on a stretcher. Really sore head and back. Can I claim? Thanks

    Reply
    • Ian Morris

      You can certainly make a claim for slipping accident compensation and this is something our specialist Solicitors would be able to assist you with. Whether or not the claim will succeed would depend on what, if any defence Tesco can mount.

      Reply
  • Shyam Suchak

    My wife slipped on a wet supermarket floor with no signage indicating it was wet. She is 7 months pregnant and is already suffering from sciatica due to this. The fall made the pain worse although there is no further injury as far as we can tell (GP was happy). Can we pursue this further?

    Reply
    • Ian Morris

      Yes, this is definitely something we can pursue further for your wife. Whether or not the claim would succeed will depend on what defence the supermarket can provide, but there is certainly a case to be made here – a wet floor, no signs and clear injuries.

      Reply
  • Mrs Steele

    I slipped on a supermarket floor that had custard spilt there was no yellow sign. Accident book was filled out by staff. I have recently recovered from major shoulder surgery (torn muscle repaired using metal anchors) and am having treatment on my other shoulder at present. I felt vulnerable when I fell. I have bruising to arm and hip and attended a&e where I had an x-ray which showed I have low bone density. As my injuries directly linked to my fall are bruises could I claim?

    Reply
    • Ian Morris

      Thank you for sharing your situation with us. I am very sorry to read of your injuries and can appreciate why you felt vulnerable. I do hope that you make a full recovery.

      You do have the right to pursue a claim for compensation for your injuries – even if they are of a soft tissue nature. You mention that x-rays showed no fractures and that you are instead suffering from numerous deep bruises. Such injuries can form the basis of a claim for compensation.

      In the incident you describe, it is good to know that an accident book entry has been completed as this provides evidence of the injuries being sustained in the way you state. You also mention a spillage of custard with no hazard warning sign. Such circumstances can give rise to a claim for compensation and whether or not your claim will succeed will come down to what defence the supermarket in question can mount.

      We are keen to help you further with this claim and would like to try and pursue this with our specialist solicitors for you.

      Reply
  • Darren Hughes

    My wife was unloading her trolley at a well known high street food retailer. The carpark is built on a slight slope meaning any trolleys full of shopping naturally start to roll unless holding the trolley permanently! On this occasion as my wife unloaded the trolley on top of the sloping carpark it started to roll, my wife tried to retrieve it but slipped on the wet, uncleaned and uneven surface (the carpark surface is made with house bricks which have slightly sunk, but only slightly). My wife broke her ankle and had to have 9 pins inserted but to this day walks with a limp. Both my wife and I were denied the opportunity to fill in the accident report book but I did take photos. When I rang the Supermarket head office about the accident they said they had no knowledge of the incident at that time, but have since acknowledged the incident and reported it the hse (although this would not include any statements from my wife). I have been advised the store has a risk assessment for the supermarket but go quiet about a risk assessment for the carpark. I have been advised the car park cctv footage shows the trolley rolling and her slipping. I have also been advised that as this is the first incident to happen like this in the supermarket car park, the chances of winning this case is slim and when I mention there is no car park risk assessment or recent clean downs I have been advised this does not matter (which I find hard to believe). Please let me know your views if there are grounds for a case, as this has been a life changing experience for my wife. Thank you.

    Reply
    • Ian Morris

      Thank you for sharing your wife’s story with us. From what you have said, it is clear that her ankle injury will have a permanent element of damage with it and as such, I think you should definitely let our Solicitors investigate this matter for you.

      We have succeeded with very similar claims over the years on some occasions and I would very much like to see the photographs you have in relation to where she slipped as the strength of the claim will rest on the condition of the surface where she slipped.

      Reply
  • Leslie

    Hi there. I was just about finished with my shopping trip at a a big chain supermarket and I was walking through a produce isle when I slipped on a puddle of water. There were no signs at all. I fell on my knee and it was bruised and swollen. When my fiancé came around the corner he saw me on the floor and employees and a manager were brought over to me. I filled out an accident report and they took pictures. Right now I am just sore and bruised and don’t feel the need for medical attention. Should I expect anything from here or not worry about it? Thank you

    Reply
    • Ian Morris

      Leslie

      Hi, sorry to hear about your fall. To answer your question will really depend on how you are feeling regarding your injuries. If you don’t feel too injured, then there would be no need to consult your Doctor, but you should certainly take some photographs of your bruising etc – in order to protect your interests going forwards. Of course, if the injuries don’t settle, you should seek your Doctor’s advice and pursue a claim for compensation against the supermarket in question.

      If there is a spillage/pool of water on the floor, the store has a responsibility to put shoppers ‘on notice’ of a possible hazard and erect hazard warning signs. As they have failed to do this, it does open up the possibility of pursuing a claim for compensation.

      I hope that this helps.

      Regards

      Ian

      Reply
  • Marie Jones

    I have had an accident in tesco in Middlewich. I picked up a packet of battery’s that had a security tag in but only the pin was in not the back of it. I got a double pin stab it hurts a lot and it did bleed they got an first aider who gave me a medical wipe then put 2 blue plasters on. Will I have a claim?

    Reply
    • Ian Morris

      Further to my colleagues telephone conversation with you, we have now submitted your claim enquiry and we hope that you will be successful with that.

      Reply
  • R.SHARMA

    Hi
    I fell in Iceland and my trolley went flying. I fell into some metal heavy steps the supermarket they had left out at an angel. I banged my head…..mostly my left eye on it and hurt my right arm badly. If the steps were not there I would have sustained lesser injuries I think.

    Reply
    • Ian Morris

      This sounds like a really nasty slip and the injury must have been really painful. I hope that you have recovered well and that you don’t have any long term symptoms from this incident.

      Regarding the accident itself, may I ask if you reported your fall to staff members in the Iceland supermarket? Did they take a record of your details in their accident book? In terms of making a claim for personal injury compensation after a slip or a fall in a supermarket or other business, it can be really helpful to the outcome of the compensation claim to have ensured that the details of an accident have been properly reported and recorded.

      It is also important to know what caused you to slip? Was the floor wet? Was it highly polished? Was there a foreign object on the floor that caused you to slip and fall?

      We would really like to speak to you further about your accident as it could well be that we would be able to help you take a claim for personal injury compensation forwards against Iceland for the injuries that you have sustained.

      Reply
  • jade williams

    I’m wondering if i have a possible claim.
    Im currently 31 weeks pregnant and today visited my local Asda store. While there with my partner and 2 year old son i slipped on the floor on some what looked like spilt yogurt, I have hurt my groin, inner leg muscles and pulled the bottom of my stomach. All of which are still in pain tonight and i plan to go to the doctors tomorrow. I was very shaken up and upset as to which i just wanted to leave the store and didn’t remember to report the accident, but a member of staff did see me and ask if i was ok. I was mostly worried about my baby as you can imagine but as i got back to the car and calmed down i felt her move and have done a few times since which was a relief otherwise i obviously would of visited the maternity ward.

    Do you think this is worthy of a claim? I have since rang Asda tonight to report what had happened, and plan to visit doctor tomorrow.

    Reply
    • Ian Morris

      Dear Jade

      We can definitely help you with regards to making a claim for personal injury compensation against the Supermarket. I am pleased that you have made further contact with the store to make sure what happened has been reported and it is important that you do seek medical attention at the earliest opportunity.

      Whilst we can never guarantee that our specialist injury compensation solicitors can win any claim, we can guarantee that you will pay no costs to any party whatsoever if your claim is not successful and given what has happened in your case, we would have every chance of succeeding for you.

      Reply
  • chris

    Hi, my mom was shopping in her local supermarket with her 7 yr old grand daughter, they both had a basket, in the wine aisle they both put down their baskets as mom wanted to look at the wine, all of a sudden mom turned around and fell over the basket that her grand child had put behind her, there was a sign up for wet floor too but the place has cctv and It will show the basket been the fault not the wet floor, has she a claim?

    Reply
    • Ian Morris

      From the information you have given, my initial reaction is that it would be very difficult to succeed with a claim for personal injury compensation against the supermarket on this occasion. The reason for this is that the supermarket are in no way responsible for the fact that your Mum’s granddaughter placed a basket on the floor behind her and they are therefore not responsible for the fact that your Mum then tripped and fell over the basket. On the basis of the information you have provided, I cannot see how it would be possible to attach liability to the supermarket.

      The wet floor sign would seem to be an irrelevance in this as from what you have said, your Mum didn’t slip on the wet floor, she fell over the basket.

      I am sorry to give a negative response.

      Reply
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