Can you claim compensation if you’re injured in a supermarket?

76 questions have been answered below, why not ask your own?

We have represented a number of claimants who have had the unfortunate and embarrassing experience of suffering a very public accident in a busy supermarket. The typical claim is for a slip on the shop floor or a trip over objects, resulting in soft tissue injuries, back pain and occasional bone fractures.

A successful claim is not quite as simple as just having an accident, reporting it and getting medical treatment. A claimant needs to prove that the supermarket was negligent and that in this case, it failed to ensure the premises were safe for customers. The following applies whether you were in the local corner shop, Poundland, Asda or any other supermarket.

Hazard warning signs

Any hazards should be clearly marked with a warning sign. Just because a hazard is present does not mean it is at fault, but if it is, and there was no hazard sign erected, you are likely to have a valid claim for compensation. The 3rd party could be seen as liable for your injuries by failing to provide a warning of a foreseeable risk to your safety.

However, even if a hazard sign is present you may still be able to make a successful claim. For example, the supermarket has a leaking freezer unit in their store. The floor gets wet and they call out an engineer. If they erect the yellow sign, they’ve covered themselves. But if they just erected a sign and didn’t bother calling the engineer and left the unit leaking for weeks and weeks, the sign would become redundant and they would still be liable for not removing a known hazard in a reasonable time frame.

Liability in supermarket accidents

Let’s be fair, a customer can easily drop an egg, knock a bottle from a shelf and spill some liquid on the floor. They don’t always report it to a staff member and often just walk off. The next customer could come round the corner within seconds and slip on the spillage and be injured. Would it then be fair for the supermarket to be liable and mean you have a valid claim for the slip? Probably not, they have large premises to monitor and can’t be expected to see every spillage as it happens and have a hazard warning sign erected instantly.

When defending a claim, if the supermarket can show that they have taken every precaution to properly monitor their store by way of a cleaning and inspection regime, the courts often find in favour of the supermarket. For example, Tesco, Asda, Sainsburys and the other main chains usually have a 30-minute cleaning regime in place. This is where a worker inspects the floors of the aisles every 30 minutes for hazards, spillages and other cleaning work. They should then erect a sign if any hazards are found before instructing a cleaner to remove the hazard. They will then sign an inspection report. This gives them adequate time to manage their often very large floor space and demonstrates that they have taken every care.

It is however, pretty easy for such reports to be forged or signed off without an inspection having taken place. Conversely, it is often pretty easy to prove that the store didn’t follow a strict 30 minute cleaning regime due to it being busy, under-staffed or forgotten.

What to do if you have been injured in a supermarket

  1. Report the incident. Make sure that you report your accident at the earliest opportunity to a staff member and ensure that an accurate version of events is entered in an accident book. Make sure you note the cause of your injury and any lack of hazard warning signs etc. Though it is best to do so, you don’t have to report it immediately – many people are shocked and/or embarrassed and just want to get out of the shop. It’s perfectly reasonable to report it later.
  2. Witness details. If anyone helps you because you have been injured in a supermarket, please get their name and contact number if you can. This will greatly help your claim and provide additional evidence to support it.
  3. Photographic evidence. We realise that this might not be possible. If you are in serious immediate pain and discomfort, you’re unlikely to be thinking about taking a photograph of a wet floor or other hazard. However, if you can take a photo or two, it may be really useful in forcing the 3rd party to admit liability.
  4. Medical treatment. Make sure that you see your GP, or attend A&E at the earliest opportunity. As soon as you are aware of any injury that is not simply a minor bruise, you should seek medical attention. To have the best chance of succeeding with a claim, it is important to be able to provide medical evidence.
  5. Expenses. Keep a record of any expenses you incur as a result of injuries. If you have receipts for costs such as prescriptions, taxi fares, parking, care or any other cost you have incurred, you may be able to claim those back. If you are unable to work because of your injuries and do not receive sickness pay, you may well be able to reclaim any lost income alongside a settlement to cover the pain and discomfort caused by your injuries.

Making a successful supermarket accident claim

These are the main criteria you need to check to see if you can claim:

  • Was the accident the supermarket’s fault?
  • Did you report the accident and your injuries?
  • Have you sought medical treatment from your GP or hospital?
  • If not, are your injuries still presenting symptoms that your GP can diagnose?

If you haven’t done any of this already, don’t worry, we can help. To see if you can claim after your supermarket accident, please call our team on 01225 430285, or if you prefer, we can call you back.

76 questions have been answered below, why not ask your own?

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Questions & Answers


  1. lea

    In my local shop a stack of shopping baskets fell on to my leg causing pain. At the time i did tell the shop manager and she re-stacked the baskets telling the girls to do it a certain way so they do not tip as easily. Over the next two days i have developed a large bruise to my calf where they landed. where do i stand?

    Reply
    • Ian Morris

      You can make a claim against the shop’s insurance cover for the injury you have sustained if the injury proves to be serious. At this stage, I am not convinced that the bruise would be seen to be serious enough. Whilst sore and painful, one would expect a bruise to ease in the coming days. Should it not do so, you should attend your GP and could then seek to make a claim. Liability wise, the store will struggle to defend a claim against them in this matter but you just need to be sure that your injury is sufficient serious.

      In the meantime, I would recommend that you ensure that the store management have an accident book report in place, that you take photographs of your bruising and keep an eye on the injury.

      Should you feel that a claim is valid in the coming weeks, please call us on 01225430285.

      Reply
  2. Helen

    I slipped in b&m and hurt my back and arm, they’re offering £100 in vouchers but no liability, should I accept?

    Reply
    • Ian Morris

      The £100 vouchers can be accepted if they are being offered as a goodwill gesture and apology. However, if the store are attempting to get you to accept the vouchers in settlement of a claim, you should decline.

      Without knowing the cause of your slip or the specifics of the incident, my initial view is that you are likely to have a valid claim and we would like to discuss this further with you. Please use this page of our site to provide us with your contact number. We’ll then call you to further discuss this possible claim with you.

      Reply
  3. Susan

    I slipped on the floor in an Asda store, someone had split some coke and I went flying, can I get compensated?

    Reply
    • Ian Morris

      You have a right to make a claim for slipping accident compensation. We can help you with this and would do so on a No Win No Fee basis. Your claim will succeed if we can demonstrate that the store staff had failed to clean the spillage up and if it had been on the floor for long enough for them to have done so.

      Reply
  4. Michelle

    My 2 year old was left with a heavy fridge panel on top of her and scratches to her chest, leg and arms. She was very lucky not to have sustained more than scratches. The panel was not replaced properly and the supermarket have told me this themselves. Do I have grounds for a compensation claim even though her injuries are superficial? She got quite a fright as did I.

    Reply
    • Ian Morris

      To be able to instruct a specialist Solicitor to make a claim for personal injury compensation, the injured person must have an injury of sufficient severity to reach the minimum quantum criteria. This is set at injury value of £1000 which is roughly equated to 4 weeks or more of injury and suffering. In your daughters case, the liability for a claim would be strong, but there is a question mark over the severity of the injury. Although the physical injuries could be slight, if there are any emotional injuries (post trauma stress etc), there is a possibility that the injury value would be sufficient. Has your daughter suffered psychologically? If so, has it been discussed with a GP or at Hospital?

      Reply
  5. Susan

    Hi I’ve been offered a £150 settlement by Iceland for a bang on my head. Items fell off one of the freezers through over stacking the shelves on the top – their staff’s fault.

    Reply
    • Ian Morris

      £150 is a very small offer of compensation and it is clear that you have not been represented by a specialist Personal Injury Solicitor. Liability would appear to be something that will be achieved in your claim due to the over stacking of the shelving. Depending on the severity of the symptoms caused to you by the bang to your head, the compensation award appropriate for such an injury could be far higher.

      Reply
  6. Jackie

    Last night I was in a local store and on trying to lift a basket, the ones with wheels you can collapse put into others to store, the one I got the two underneath it fell directly onto my ankle. I sustained a very paining injury it cut the skin and I had to shout for help. I could not stand it hurt so badly.
    May I add the baskets are stacked and kept on a half window ledge above the ground I don’t know if that’s anything to do with why it happened.
    A member of staff came asked what had happened I said if you rewind your CCTV IT WILL SHOW YOU, the lady got frozen peas and applied over the ankle after she got me a chair to sit in I’m left limping. I don’t think I’ve sustained any broken bones but I had pain all night being already with disabilities made it worse.
    She wrote my details down on a piece of paper.
    Trying to get a doctors appointment is impossible these days and I’m not feeling I necessarily require one as it’s a minor injury.
    I need to know if the Basket HS for basket storing was wrong and worry someone else may be hurt more seriously.
    Your advice would be appreciated.
    Thanking you.

    Reply
    • Ian Morris

      Clearly you have sustained injury due to the nature of the baskets and the way that they were stacked. As such, it would be a reasonable step to pursue a claim for compensation against the supermarket.

      There is no prescribed protocol for the stacking of baskets, or any other item. However, one can expect that items are stacked safely and in a manner that does not present a risk to people using an area or attempting to use one of the stacked items.

      We would recommend that you make contact with the store in question to ensure that the details that were taken and recorded on a piece of paper were entered in to a proper accident book report and although getting a GP appointment is extremely hard, it would also be prudent and wise to seek medical attention for the injury to your ankle. It could be a good move to contact NHS 111 for non-emergency advice and treatment.

      If you would like to pursue a claim in this matter, please do start your claim here.

      Reply
  7. Flo

    I was shopping in Morrison’s tonight with my 10 year old daughter.
    At the end of the freezer aisle, I slipped and landed in a large puddle of water. Two members of staff came, and told me the freezer was leaking, and that there had been some basket stands around the puddle, but that someone must have moved them.
    They asked if I was ok, I told them my hip hurt and I was soaking wet. My daughter was quite tearful because she said I looked as if I was in pain and she was worried. One of the members of staff came back with a manager and the accident book. I filled out my name and address, I was told they would fill out the rest. I was feeling quite embarrassed, and just wanted to go home.
    When I got in the car to drive, I realised my arm hurt where I had fallen on the basket. When I got home, I found I had quite a lot of bruising on my right upper and lower inner arm. There is no bruising or visible mark on my hip, although it is more painful than my arm.
    I now think there must have been a substantial amount of water on the floor to leave me soaking wet. My daughter said as we left the shop that I looked really wet. I came home and had to put all my clothes in the wash, and I needed a shower, despite having had one before going out.
    I don’t have injuries serious enough to bother a doctor with, but enough to slow me down and be annoying.

    Reply
    • Ian Morris

      The scenario you describe regarding your slip and fall is a matter where I would expect it to be likely that liability would attach if you were to pursue a claim. It is good to note that an accident book entry was made as that will provide evidence to support any claim in that there can be no argument that there was not an incident at the store in question. Clearly, the store were aware of a hazard and had attempted to ‘block’ the area off with basket stands. However, basket stands are not really an adequate way of warning of a hazard and the area should have been clearly marked with hazard warning markers.

      You mention that you are not sufficiently injured to need to see a GP and it could be the case that this remains the case. However, with soft tissue injuries – such as those that you appear to have sustained – it is often the case that the symptoms worsen in the days after suffering them. We would of course recommend that you do seek medical attention in order that evidence is available to confirm your injuries should they worsen. If you do not go to the GP, you can still make a claim on the basis of self-medicating post accident. You should take some photographs of bruising or markings and keep a record of your symptoms.

      We would be happy to help you claim compensation in this matter. If you would like to start a claim or find out more about the process, please call us on 01225430285 or we can call you back.

      Reply
  8. Sam

    I was shopping in Lidl and was standing at the self-service checkout when a stack of baskets fell on me from behind. They scraped the backs of both my ankles. I have a diagnosed heart condition for which I take medication and this incident sent my heart racing. I felt sick and unwell but was not offered a seat even though I reported this incident to staff who all witnessed the incident.

    Although my physical injuries were superficial, I was left feeling shocked by the incident but did not attend my GP or hospital. The shop were clearly at fault as staff had stacked the baskets up to about 6ft high which is certainly against regulation and a breach of health and safety regulations. A child or elderly person could have been seriously hurt. Do I have a claim?

    Reply
    • Ian Morris

      On the basis of liability, you would have a valid claim against the supermarket. However, as your injuries were (fortunately) superficial and you did not attend your GP or Hospital regarding the shock and stress you felt, you would not be able to make a claim as there is no evidence that you have suffered injury or loss.

      To make a claim for personal injury compensation with a specialist Solicitor, a claimant must have injuries that meet a minimum severity and value of £1000 or more. In this case as you had superficial injuries, you would not succeed on that issue.

      Reply
  9. Evshan Haka

    Today I was waiting in front of the hot counter at Sainburys to be served when a huge plastic panel with metal frame fell from the ceiling and hit me in the head and nose. I was in a utter shock and very shaken as I am a petite woman. I would have been knocked on to the floor but thankfully my partner was right beside me to hold me and help.

    I was very scared and in pain and could not understand what has happened. I was crying loudly and in distress. My partner and employees made me sit on a chair and called for an Ambulance. My blood pressure is quite high since and feel very week.

    Reply
    • Ian Morris

      The way in which you were injured certainly warrants making a claim for compensation and we can help you with this if you give us a call.

      Reply
  10. Stephen

    I was in a Morrisons with my daughter, she’s 21. On chilled isle did not see milk spilt on the floor, quite a lot. I slipped on it but as I fell to the floor I held on to the trolley handle which stopped me from hitting the floor. I have hurt my shoulder and top of my right arm. I informed the management who was in an aisle 3 further down and let him know I’ve hurt my shoulder, he wasn’t very friendly and all he asked was do you want an ambulance, not seeing myself as severe to go to hospital I went home. Over next few days got a little worse so about 3 weeks later went to doctors about something else and asked about this and said I’ve possibly pulled a muscle. I was in touch with Morrisons on the customer service email on the 2nd of may informing what happened and the person who I reported it to and their attitude. I’m now still in a lot of pain not sleeping well because of this. There is cctv on every aisle of the shop, 2 other people saw what happened but never thought to take their names. I’m going to try go back to doctors next week, do you think I’m eligible to claim off them? Thank you.

    Reply
    • Ian Morris

      We would be happy to assist you with this possible claim. Whether or not the claim will succeed will depend on some extent to what defence the supermarket can mount. However, as there was no hazard warning sign on display and you’ve slipped on a spillage of milk on the shop floor, you have every right to pursue a claim.

      Reply
  11. Chaelotte

    On Saturday I was in Asda and was walking down an aisle displaying condiments oils etc on side. The other cakes pre packed. Half way down the aisle I slipped severely hurting my knee, back, elbow and ankle. Mostly my knee which took direct contact with concrete floor. In immense pain and most fleeing from the scene one witness came to my aid and 5 mins plus arrived a staff member and a manager recording pictures with camera, taking notes, on the floor waiting on emergency services issued ice 44 mins later a screen for my dignity a second call logged to 999. Almost 1 hours on it was questioned was the severity made known as question on break of knee and another call made. Eventually my husband arriving 3 kids in tow taking me for medical attention requiring X-ray, initial thoughts no break to return when swelling lessened and physio and rest. In immense pain. It was fruit skin or pill on the isle clearly visible. I believe I heard a member of staff state it was noted and cleaning team alerted but this was not mentioned again nor any signs to aware. I was wheeled out of the store at my request due to pain and no medical arrival taken to the hospital by my husband and assessed. I do not recall the hazard cleaned whilst I was there more signs put up only a privacy screen almost 40 mins on however immediately photos and statements were taking much to my shock.

    Reply
    • Ian Morris

      Given your description of your slipping accident, it is clear that there will be plenty of evidence available, confirming the incident happened in the manner that you have stated. The accident book record and statements can be used by both a claimant (you) and a defendant (in this case Asda) to pursue or defend a claim for slipping accident compensation.

      As there was no hazard sign present at the time of your slip, you have every right to make a claim for compensation against the supermarket. It is clear that you have suffered a nasty injury to the knee and even if there is no fracture, there has clearly been a trauma and further treatment will be needed, so the severity of injury is sufficient too.

      The onus will be on the supermarket to defend the claim and show that they have done all that can be expected of them to provide a safe environment for customers – such as proving they conduct regular aisle inspections, have adequate cleaning teams on duty and that any reports of hazards are dealt with in a timely manner.

      Reply
  12. Joanne Oakley

    I was walking around Waitrose last Friday morning the next minute I was on the floor a staff member helped me up and we saw there was water on the floor but no sign. My hand came up with a bruise straight away and I took a picture, they put it in the accident book and said they would ring me but I’ve heard nothing at all. I went to the walk in centre at the hospital they said my arm muscles are very bruised. I have today received a £20 voucher from them as an apology, is this acceptable? I spoke to a lady that works in there and she said that they looked at the cctv and it was from the staff pushing the plants that go outside and water fell on the floor

    Reply
  13. Yvonne

    I slipped on a biscuit wrapper in Aldi, banged my head on the shopping trolley and got whiplash.

    Reply
    • Ian Morris

      Any person who suffers injury as a result of a slipping accident that was not their fault may have a right to make a claim for compensation. To succeed with a claim for slipping accident compensation, the claimant will need to demonstrate that a hazard or substance was left on the floor and that no hazard warning sign was in situ. Further, the claimant will need to demonstrate that the business or organisation responsible for the area where the slipping accident occurred ought to have known of the slipping hazard and failed to either have a system in place to check for slipping hazards or a regime of removing such hazards and erecting adequate warnings.

      In your case, you may have a valid claim for slipping accident compensation – there were no hazard warning signs erected by the sounds of it and you have clearly sustained injury as a result of your fall in the supermarket. If you have not already done so, we would recommend 2 initial steps that you should take.

      Firstly, make sure that the details of your accident are recorded in the accident book of the supermarket and ensure that you seek medical attention for the injuries you have sustained. Secondly, you should contact us to start your claim for compensation. Our specialist Solicitors will ensure that your claim is managed professionally and that any settlement awarded is agreed at the appropriate level.

      Reply
  14. Carol

    I entered Morrison’s supermarket an advertising sign hanging from the ceiling fell and hit me and cutting open my head, would this be cause enough to make a claim? It was reported in an accident book, I have a witness and I visited my GP, the store has CTV footage of the incident.

    Reply
    • Ian Morris

      The scenario you describe is certainly sufficient to make a claim for personal injury compensation and my initial view is that you have a strong claim that would be likely to succeed.

      Please call us on 01225430285 so that we can help you pursue this claim and obtain a full and appropriate settlement for the injury and scarring caused to your head.

      Reply
  15. Heather

    Hi. I fell in a large supermarket yesterday morning over a flower mat that was crumpled up. I’ve been in minor injuries this morning as recommended by my gp for X-rays as I’m really hurting. Luckily nothing is broken but I’m now on codeine for the pain in my knees hips and back. They said I’ve basically given myself a good rattle. They’ve taken my details and have given me 20,000 more points. Value £20. How do I stand please?

    Reply
    • Ian Morris

      The cause of your accident is something that would indicate that you have a valid claim for compensation. The matting by the flowers ought not to be raised in anyway that would create a tripping hazard. The fact that it had and then caused you to fall would be something that we would be happy to pursue a claim for. Therefore, please call us on 01225430285 or use the ‘start a claim’ page of our website to take this further.

      The Supermarket’s offer of 20,000 points should be seen as nothing more than a goodwill gesture and you are fine to accept that without it having any relevance to any future claim for personal injury compensation. We look forward to helping you.

      Reply
  16. Stephen

    Hello on dec 25th dec my wife fell on a wet floor in Sainsburys. The wet floor sign was up but the floor was unduly wet from cleaning even the tho store had over 90 mins of opening time.
    It was all logged at the time. I did contact legal aid who say since the floor sign was up i cannot get compensation. Is this true? I don’t think Sainsburys duty of care was upheld that time and the floor was dried up with a machine just after the accident ( i have a video) so why was it left in that state. Any help is appreciated.

    Reply
    • Ian Morris

      The provision of or placement of a hazard warning sign is just that – a warning of a possible hazard. Erecting a hazard sign does not in and of itself absolve the proposed defendant of liability should someone then slip. Whilst the defendants may have met the required duty of care by erecting the hazard warning sign, it would be sensible for us to have the matter reviewed for your wife. If it can be shown that the provided sign was an inadequate warning given the condition of the floor, the claim may be able to proceed.

      To this end, we suggest that you email the video clip you mentioned to us at: justice@direct2compensation.co.uk in order that we can seek further opinions from our specialist Solicitors and investigate whether or not we can take this further for you.

      Reply
  17. Felicia

    My son slip and fall at the supermarket, unfortunately there was a piece of broken bottle on the floor. This went straight into his forehead. There was blood everywhere, the store pharmacist assisted in cleaning and covering the wound. I will also be taking him to the Gp. The accident form was also filled. Can we make a claim on this

    Reply
    • Ian Morris

      We would like to speak to you further about your son’s slipping accident as it would appear that there is likely to be good grounds to pursue a claim for slipping accident compensation.

      Given that it is now the Christmas break period, our call staff are unavailable until 2nd January. However, you can still start the claims process by using the ‘start a claim’ page of our website.

      Reply
  18. Leah

    I popped into Sainsbury’s to do some shopping & slipped on some oil that had been left on the shop floor & fell to the floor landing on both my knees! I am 26 weeks pregnant so was seriously worried about the baby. I had my other two children with me & we were all a bit shocked and concerned. One of the workers saw me fall & immediately rushed over to help me to stand up & get me to a seat as I could barely walk & was extremely shook up. I left the store and after filling out a incident report form I made my way home to put some ice on my knees. Unfortunately since the accident I have suffered with terrible back pain & abdominal pain as well as knee pain that seems to be getting worse! I had to go to the hospital the next day just to get checked over & luckily everything is okay with the baby thank goodness but I’m still worried about the pain everywhere else. Could I make a injury claim?

    Reply
    • Ian Morris

      You can certainly claim for the injuries you sustained in this slipping accident. It is good to read that an incident report was completed within Sainsbury’s at the time of the accident.

      Please email your phone number to me – ian@direct2compensation.co.uk and i’ll call you to discuss how we can help and explain the No Win No Fee claims process to you.

      Reply
  19. John

    I slipped on a yogurt which was spilt on a supermarket floor, the supermarket claim the video shows their staff member a minute before had noticed the spill and had gone to get cleaning equipment and are not liable because they made an attempt to rectify. Surely they should make the area safe first and if this can’t be done do not knowingly leave a hazard, this is an admission of liability not an argument that they were are not liable? Is my thinking correct here and do I have a valid claim I could pursue?

    Reply
    • Ian Morris

      It could be argued that the supermarket staff member should have placed something over the spilled yoghurt before departing to gather cleaning equipment.

      Whilst the supermarket may have a successful defence with their argument, you may also have a valid claim and it would therefore be a sensible idea for us to consider your claim in more detail.

      Reply
  20. Emma

    I was hit on the head by an advertising board in a large supermarket that fell from above (either from the ceiling or from the top of a fridge!) I’m very petite and was very shaken up. This has been reported to the store and to head office. They are going to look into it and get back to me with a solution. Would I have a valid claim for this? Would I be stupid to settle for just a voucher from the company?

    Reply
    • Ian Morris

      You definitely do have a valid claim – and the scenario you describe is a common claim scenario that our specialist Solicitors have previously succeeded with on many occasions. Please do not accept any voucher in full and final settlement, but if the supermarket in question offer you some vouchers as a goodwill gesture, it is perfectly fine for you to accept and use them.

      Please contact us to discuss your accident and injuries in more detail. We can then pursue a claim for you if applicable.

      Reply
  21. Linda

    I was in a supermarket when someone knocked me down. I hurt my arm as a result. What are my rights?

    Reply
    • Ian Morris

      You cannot hold the supermarket liable for this unless the person who knocked you down was an employee working and not looking where they were going or because a fellow shopper slipped on a spillage and hit you, knocking you to the floor. In either case, the details of the fall would need to be recorded in an accident book and medical treatment received.

      If, as we suspect, the person who knocked you over was a fellow shopper who was just being careless, sadly there is nothing you can do.

      Reply
  22. Jacquie

    I was with my daughter in Tesco and slipped on some sauce on the floor which I didn’t see. I heard a thud and the next thing I knew was lots of faces telling me to lay still. A member off staff (first aider) was good and an ambulance was called due to my head injury. We live in Coventry and this happened in West Bromwich and the ambulance men said I couldn’t drive home so I had to wait till my best friend came to pick us up. The aches 6 days later are a lot better. I went to the docs 5 days after the fall due to being concerned that i’m still on pain killers for headaches, and concerned about the front of my neck. The bump on my head has gone down now but the Doctor checked me out and said it’s safe to take tablets for head and the neck pain is muscular. I was very concerned and extremely worried due to being an epileptic although I thankfully haven’t had a fit for over 8 years. Tesco filled out an accident form but we didn’t see it. Do we have to fill one out in case anything happens in the future?

    Reply
    • Ian Morris

      You do not need to complete an accident book entry if one has already been completed. The fact that the details of your slipping accident and the injury to your head have been recorded is good and will help you should you go on to make a claim for compensation. It is also good to see that you have attended your GP for further treatment.

      If you would like to pursue a claim, we would happily help you.

      Reply
  23. derek pallas

    good afternoon. i was shopping with my granddaughter in poundland the last bank holiday we had in august this year. one of the staff was mopping the floor i enquired to the staff member if it was ok to proceed she said yes and as she had finished i continued down the aisle and fell. i ended up in my local hospital having x rays as the wound the fall had caused left a object in my elbow and caused an infection i had several x rays and was on high dose of antibiotics for a week . i have wrote to poundland with no reply. can you help please?

    Reply
    • Ian Morris

      We would like to help you pursue a claim for slipping accident compensation in this matter. The fact that Poundland have failed to respond to you reflects poorly on them. If you can provide a copy of your letter to them to us for the purposes of your claim it will provide important evidence to support your claim.

      Reply
  24. Emma G

    My two year old was intrigued by a hanging point of sale poster in Morrisons, and grabbed it. I told him off and to let go, when he did it came off and in the process a 2l bottle of coke fell on his head.
    I was embarrassed but obvs it caused concern as I was asked if ok.
    The checkout lady got a first aider who got us an ice pack for my little boys now swollen cheek.
    The bottle was on its own so obvs not meant to be there – but is it the supermarkets fault or my toddlers?

    Reply
    • Ian Morris

      This is an unusual matter and one that would need some further investigation at our end in order to ascertain whether or not your toddler could pursue a claim against Morrisons. It maybe that some contributory negligence would attach.

      We would be happy to take some further information from you and get an opinion from our specialist Solicitors for you.

      Reply
  25. Brent Alexander Love

    I slipped over going into Countdown supermarket and broke my arm in several places. It was raining at the time and there were no mats to wipe your feet on.
    Please can you tell me if there any grounds for to make a claim for compensation for their negligence?

    Reply
    • Ian Morris

      Under UK Law, the occupier liability act would require a business premises to take every appropriate and reasonable precaution to minimise the risk of injury within the premises. In your case, you describe a foreseeable risk of accident in that those visiting the store would be treading rain water in to the store and the floor would become slippery. As such, it would be reasonable to expect the store to have hazard warning signs on display as well as adequate matting situated inside the doors to allow patrons of the store to remove excess rain water before walking further in to the store.

      As that has not happened here, you may well have a claim.

      Reply
  26. Clare

    I was injured by a faulty shopping basket in my local supermarket. I informed the customer service staff and filled in an incident report form. The next day I had a temperature and the bruise was making my leg uncomfortable and I had to make a visit to my Doctor.

    I just want to know whether I have a claim for the pain and suffering that I received due to this?

    Reply
    • Ian Morris

      We would certainly be keen to pursue a claim for you given the circumstances you describe. The fact that you have recorded the details of the injury and cause within an accident book at the supermarket is good and you have also sought medical attention so there will be medical evidence available to support any claim.

      Please call us on 01225430285 to get your claim started.

      Reply
  27. John

    My partner as made a claim against a local supermarket she went to hospital and there was CCTV but now her solicitor has rang and said they won’t take the case on as the shop a conveniently lost the CCTV is there anything she can do

    Reply
    • Ian Morris

      Whilst CCTV can provide important evidence in claims for compensation (both in terms of supporting and defending), the lack of footage shouldn’t in and of itself spell the end of a claim.

      In your partners circumstances, was the accident recorded within the supermarket in an accident book? If so, it would provide evidence that she was injured within the store in question. In claims against supermarkets, the onus would be on the defendant to successfully defend any claim against them by demonstrating that they have adequate regimes in place for cleaning, removing hazards and minimising the risk of injury.

      Reply
  28. Kim Deeth

    On Wednesday January 24th this year I slipped and fell on banana on the floor in a big supermarket store. A report was taken on a piece of paper by the Manager that day. I received a voice message with a reference number approx 2 weeks later. I thought with time my injury would heal and didn’t want to cause a problem. I am still having pain and mobility issues with my arm and neck and seeing a chiropractor twice a week (which is expensive). My question is- should I contact the company first via a letter or go to a solicitor?

    Reply
    • Ian Morris

      You do of course have every right to liaise directly with the supermarket in question in the hope of reaching an amicable settlement with them. Whilst it is possible to settle your case directly, how will you know whether any defence or denial of the claim that the defendant makes is reasonable and if you do reach a settlement with them, how can you be sure as to whether any settlement offered is an adequate and reasonable settlement value?

      A specialist personal injury solicitor will be able to refute any inappropriate defence raised to a claim. Most importantly perhaps, they will ensure that the full extent of your injuries and associated losses are fully understood and that as and when a settlement is reached, it appropriately compensates you for the distress of the injuries and the losses that you may have incurred.

      Reply
  29. Darren Hughes

    My wife was unloading her trolley at a well known high street food retailer. The carpark is built on a slight slope meaning any trolleys full of shopping naturally start to roll unless holding the trolley permanently! On this occasion as my wife unloaded the trolley on top of the sloping carpark it started to roll, my wife tried to retrieve it but slipped on the wet, uncleaned and uneven surface (the carpark surface is made with house bricks which have slightly sunk, but only slightly). My wife broke her ankle and had to have 9 pins inserted but to this day walks with a limp. Both my wife and I were denied the opportunity to fill in the accident report book but I did take photos. When I rang the Supermarket head office about the accident they said they had no knowledge of the incident at that time, but have since acknowledged the incident and reported it the hse (although this would not include any statements from my wife). I have been advised the store has a risk assessment for the supermarket but go quiet about a risk assessment for the carpark. I have been advised the car park cctv footage shows the trolley rolling and her slipping. I have also been advised that as this is the first incident to happen like this in the supermarket car park, the chances of winning this case is slim and when I mention there is no car park risk assessment or recent clean downs I have been advised this does not matter (which I find hard to believe). Please let me know your views if there are grounds for a case, as this has been a life changing experience for my wife. Thank you.

    Reply
    • Ian Morris

      Darren

      Thank you for sharing your wife’s story with us. From what you have said, it is clear that her ankle injury will have a permanent element of damage with it and as such, I think you should definitely let our Solicitors investigate this matter for you.

      It is not a great phrase, but it is true – you have nothing to lose – by pursuing a claim for compensation with us. All work done by us/our Solicitors is done so on a No Win No Fee basis so if a claim is either not pursued because it is unlikely to succeed or if it is pursued and fails, the claimant pays nothing whatsoever.

      We have succeeded with very similar claims over the years on some occasions and I would very much like to see the photographs you have in relation to where she slipped as the strength of the claim will rest on the condition of the surface where she slipped. Please forward these photographs to me by email so that I can view them, assess them and then provide a further view to you.

      Reply
  30. Leslie

    Hi there. I was just about finished with my shopping trip at a a big chain supermarket and I was walking through a produce isle when I slipped on a puddle of water. There were no signs at all. I fell on my knee and it was bruised and swollen. When my fiancé came around the corner he saw me on the floor and employees and a manager were brought over to me. I filled out an accident report and they took pictures. Right now I am just sore and bruised and don’t feel the need for medical attention. Should I expect anything from here or not worry about it? Thank you

    Reply
    • Ian Morris

      Leslie

      Hi, sorry to hear about your fall. To answer your question will really depend on how you are feeling regarding your injuries. If you don’t feel too injured, then there would be no need to consult your Doctor, but you should certainly take some photographs of your bruising etc – in order to protect your interests going forwards. Of course, if the injuries don’t settle, you should seek your Doctor’s advice and pursue a claim for compensation against the supermarket in question.

      If there is a spillage/pool of water on the floor, the store has a responsibility to put shoppers ‘on notice’ of a possible hazard and erect hazard warning signs. As they have failed to do this, it does open up the possibility of pursuing a claim for compensation.

      I hope that this helps.

      Regards

      Ian

      Reply
  31. Sue Clark

    Hi I slipped on Wednesday in a local branch of a well known store and was helped up by two ladies, who were shopping in the store also. One then went to get a member of the store staff after we all saw I had slipped on spillage on the floor. After a few minutes a male member of staff came and said oh yes it looks like Sweet and Sour and then was checking packs of prepared meals in the chiller, he had no luck finding any leaking pack. He then said I will get something to wipe it and came back with what looked like a large kitchen roll and started to wipe the spillage. I had to ask him for some of the paper roll to wipe the bottom of my shoe. Still he had not enquired if I was ok or needed to sit for a minute or have a glass of water.The fall had really shaken me, I was only a few yards into the store when the fall occurred. One of the ladies who helped me up said you should make sure the put it in their accident book. By now the member of staff had gone, I located him going about his business and said I wanted this accident recorded. He tutted and went off coming back a few minutes later with a folder pushing it in to hand and said I had to complete it with my information.I said I don’t have a pen and have not got my glasses. Again he huffed and puffed and went off ,returning with a pen a few minutes later. I completed the first page with my details while paying at the till for the three items I purchased before aborting my shopping trip because I felt so shaken. The member of staff was walking towards me and I said I have done it, quite rudely he said you have to complete it all and by this time I was feeling quite upset due to the fall and his lack of concern and rude manner. I said I am sure that’s for you to do. He then stormed off through a door off of the main shop floor and still never asked if I was alright to get home.
    That afternoon I telephoned their Head Office to complain about how the member of staff behaved and his lack of concern. I was told this was not the way he should have behaved and they were very sorry. I asked they check he has recorded the accident. The lady I spoke to said we would like to send you a £10 voucher as a good will jesture, I said that was not why I telephoned and that I did not want a voucher.I thought this was in really bad taste and would have much more appreciated a letter asking if I was ok.Yesterday I received a letter from Aldi confirming the incident report had been completed and filed correctly in store, still no enquirer as to how I was feeling or wishing me well. Since the fall I have been in pain with my wrist, elbow , ankle and pain from my lower back going down the back of my thigh .
    Please can you tell me if you think I should make a compensation claim for the accident against the store ?
    Thank you

    Reply
    • Ian Morris

      Dear Sue

      Thank you for contacting us and for sharing the details of your slip on a supermarket floor. We regularly receive enquiries from people just like you who have suffered injuries in the exact same circumstances – slipping on a spillage on a supermarket floor.

      On the basis of the information you have provided, we would certainly be willing to pursue a claim for compensation on your behalf. Clearly the spillage had been left unattended on the floor and with the lack of any signs to warn you of a possible slipping hazard, the onus will be on the supermarket in question to defend this claim as to why or how such a hazard was left in a busy area – just inside the entrance.

      At Direct2Compensation our specialist partner solicitors run ALL claims on a No Win No Fee basis. This service is in place to offer people like you the chance to pursue the organisation responsible for your injuries for adequate compensation to cover the pain, discomfort and distress caused to you in this accident. It is good to know that the Supermarket have now confirmed that the details of your accident and the cause of your fall have been properly recorded as this will be of benefit as and when any claim for compensation is made. You have not mentioned as to whether or not you have seen a GP or other health professional regarding your injuries. Whilst there is unlikely to be anything they can do to offer immediate resolution to the symptoms, by seeing your GP/NHS walk in centre, the details of your injuries can at least be noted and again, this could prove very helpful during the claims process.

      We would like to help you with this matter. Therefore, I invite you to either respond to my email with your contact details or for you to re-visit our website and go to the ‘start a claim’ page. Here you can upload your contact details and we can then make contact with you to get the relevant details needed before we can then ensure that we link you with the right specialist solicitor.

      I hope that this information helps you and we very much look forward to speaking with you.

      Yours sincerely

      Ian Morris

      Reply
  32. V J T

    My daughter was on a scooter outside a tesco store, and got her wheel jammed in a space Inbetween grid and paving slabs. She was thrown off her scooter and badly broke her arm. It took 3 weeks to decide if surgery was needed as the break was in such a bad place. She didn’t have surgery in the end, but will be left with a bend in her forearm which we have been told will grow out until she’s 16-18 (she’s 8) and even then there is no guarantee that it will ever be straight. Are tesco liable for outside of their stores? An accident report Was filed at the time, and all tesco cared about is that it wasn’t their fault. Kept asking us to confirm that is wasn’t their fault. Even though I hadn’t even seen where it happened.(I was inside shopping, hubby was outside waiting with her) endless hospital appointments, missed swimming lessons with school, and left with a bend in her arm till adulthood, surely we could claim? Just thought I’d ask.

    Reply
    • Ian Morris

      This is certainly a claim that we can investigate and pursue for you. Given that the wheel of a scooter managed to jam in to the gap you mention, I would be of the view (although we would need photographic evidence of the gap to confirm this) that we would have a strong prospect of succeeding with this claim if we were to pursue it.

      When it comes to accidents involving disrepaired or dangerous paving surfaces, there is a general rule of thumb as to how big/deep/wide a defect should be in order for a claim for compensation to be viable. The courts have basically stated that a hazard will become actionable if a defect is more than 25mm (1 inch approx) in depth or height.

      We would be more than happy to pursue this for you and invite you to make contact with us formally so that we can deal with this matter. Therefore, please either call us on 01225430285, or email us: justice@direct2compensation.co.uk, so that we can then call you to discuss this in detail.

      I very much look forward to hearing from you.

      Yours sincerely

      Ian Morris

      Reply
  33. R.SHARMA

    Hi
    I fell in Iceland and my trolley went flying. I fell into some metal heavy steps the supermarket they had left out at an angel. I banged my head…..mostly my left eye on it and hurt my right arm badly. If the steps were not there I would have sustained lesser injuries I think.

    Reply
    • Ian Morris

      This sounds like a really nasty slip and the injury must have been really painful. I hope that you have recovered well and that you don’t have any long term symptoms from this incident.

      Regarding the accident itself, may I ask if you reported your fall to staff members in the Iceland supermarket? Did they take a record of your details in their accident book? In terms of making a claim for personal injury compensation after a slip or a fall in a supermarket or other business, it can be really helpful to the outcome of the compensation claim to have ensured that the details of an accident have been properly reported and recorded.

      It is also important to know what caused you to slip? Was the floor wet? Was it highly polished? Was there a foreign object on the floor that caused you to slip and fall?

      We would really like to speak to you further about your accident as it could well be that we would be able to help you take a claim for personal injury compensation forwards against Iceland for the injuries that you have sustained.

      Reply
  34. jade williams

    I’m wondering if i have a possible claim.
    Im currently 31 weeks pregnant and today visited my local Asda store. While there with my partner and 2 year old son i slipped on the floor on some what looked like spilt yogurt, I have hurt my groin, inner leg muscles and pulled the bottom of my stomach. All of which are still in pain tonight and i plan to go to the doctors tomorrow. I was very shaken up and upset as to which i just wanted to leave the store and didn’t remember to report the accident, but a member of staff did see me and ask if i was ok. I was mostly worried about my baby as you can imagine but as i got back to the car and calmed down i felt her move and have done a few times since which was a relief otherwise i obviously would of visited the maternity ward.

    Do you think this is worthy of a claim? I have since rang Asda tonight to report what had happened, and plan to visit doctor tomorrow.

    Reply
    • Ian Morris

      Dear Jade

      We can definitely help you with regards to making a claim for personal injury compensation against the Supermarket. I am pleased that you have made further contact with the store to make sure what happened has been reported and it is important that you do seek medical attention at the earliest opportunity.

      Whilst we can never guarantee that our specialist injury compensation solicitors can win any claim, we can guarantee that you will pay no costs to any party whatsoever if your claim is not successful and given what has happened in your case, we would have every chance of succeeding for you.

      Yours sincerely

      Ian Morris

      Reply
  35. chris

    Hi, my mom was shopping in her local supermarket with her 7 yr old grand daughter, they both had a basket, in the wine aisle they both put down their baskets as mom wanted to look at the wine, all of a sudden mom turned around and fell over the basket that her grand child had put behind her, there was a sign up for wet floor too but the place has cctv and It will show the basket been the fault not the wet floor, has she a claim

    Reply
    • Ian Morris

      Chris

      Thank you for asking about your Mum’s accident in a supermarket. From the information you have given, my initial reaction is that it would be very difficult to succeed with a claim for personal injury compensation against the supermarket on this occasion. The reason for this is that the supermarket are in no way responsible for the fact that your Mum’s grandaughter placed a basket on the floor behind her and they are therefore not responsible for the fact that your Mum then tripped and fell over the basket. On the basis of the information you have provided, I cannot see how it would be possible to attach liability to the supermarket.

      The wet floor sign would seem to be an irrelevance in this as from what you have said, your Mum didn’t slip on the wet floor, she fell over the basket.

      I am sorry to give a negative response.

      Regards

      Ian

      Reply
  36. Rose Weston

    Hi my daughter slipped In a supermarket on Father’s Day of this year she had her disabled son in her arms , there was spillage on the floor and no sign up her father had to take her to hospital so we had to cancel are Father’s Day meal she banged her shoulder and hurt her neck as she fell my grandson also bruised his arm , she got in touch with a solicitor and he put a claim in they have responded back that the floor was clean at the time my daughter was in the shop and that a customer must have spilt it so they are not liable. Can you verify for me if this is worth pursuing or not as I feel that they are still responsible she did fill a accident form in thank you

    Reply
    • Ian Morris

      Rose

      Thank you for commenting. I’m really sorry to hear about your Daughter’s accident, it sounds nasty and I can imagine that the situation was worsened and made even more distressing by the fact that it ruined fathers day.

      It sounds like your Daughter’s claim is being defended on the grounds of sufficient cleaning regime and adequate inspections of the supermarket floor. By this, I mean that the supermarket is stating that they regularly check each aisle in their store and mop up any spillages and have provided a document to ‘prove’ their story. The courts have stated that it is unreasonable to expect a store or shop to locate a spillage or hazard immediately and to have a sign up and a hazard removed before it causes an accident. What they have said is that it is reasonable to expect the store to carry out regular checks – perhaps every 30 minutes – of their premises and identify, remove and warn of any hazards that they find. Therefore, if the store is able to provide a report where someone has signed off each 30 minute check, then they are likely to have a strong defence.

      Of course, this favours the supermarkets as they could quite easily doctor a report to cover themselves, but we have to hope that they act honestly.

      Just because your Daughter’s claim has not yet succeeded, does not mean that all is finished. I would ask your Solicitor to provide you with the full details of their defence – ask for a copy of their inspection report and then go from there. Do you know if there are any witnesses available? Has CCTV footage been viewed etc?

      Of course, if you are unhappy with the actions of your current Solicitor, please do contact us and we will be happy to review matters and see if there is anything we can do.

      I wish you all the best

      Regards

      Ian

      Reply
  37. Alice Nichols

    Hello I entered through the automatic doors at Foodland on the August 29th 2015. Upon entering the store I was walking to get my shopping cart and before I had got to it I had slipped and fell on a puddle of water. The employee gasped and said oh my. Are you ok I said I think I hurt my foot and possibly my back but other than that I’m ok. She told the other man that was working to clean up the water because I had just fallen and the was no wet floor sign up. I went home after I purchased my items and called to report the incident since they never offered to ask me if would like to report it, I didn’t even know I could. They called me today and finished putting all my information in and filed the incident and ask if there was anyone who saw what happened I replied yes and told them It was Jennifer. They said they would be in touch I have been to the Dr a and have had xrays on my upper to lower back and my ankle. I was inquiring to you if you believe I have a legitimate claim or not? Thank you for your time.

    Reply
    • Ian Morris

      Alice

      Thank you for your comment, I’m really sorry to hear about your accident and hope that you are recovering from your injuries.

      The slip you describe would certainly be something that we would look to pursue a claim for. Whether or not we would win would depend on the defence that the 3rd party (Foodland) were able to make. If there was no hazard warning sign in place and no effort had been made to warn you of the risk of slipping, it would be likely that you would be able to hold them liable for your injuries as they exposed you to a hazard whilst on their premises.

      I would suggest that you contact us via our make a claim page so that we can contact you and get some more detailed information and help you get things started.

      Many thanks

      Ian Morris

      Reply
  38. Rachel Fairbrother

    I recently slipped over in a supermarket on something that was spilt on the floor. It had not been cleaned up and there was no hazard sign. I was helped up by other customers who got a member of staff who at the time was busy with another customer. She asked if I was ok as she was walking off saying she would get it cleaned up. I was not advised to fill out an accident form at the time however did so by ringing up and informing the duty manager the next day. I managed to get a photograph of the spillage on the floor before it was cleaned up. I have suffered with a bruised leg, stiff neck and stiff hip. Do you think I have a case here? Thanks Rachel

    Reply
    • Ian Morris

      Rachel

      Thank you for your comment, I am sorry to hear about your accident and hope that you have recovered well.

      I certainly believe you have a claim that should be brought to the attention of a Solicitor and presented to the Supermarket.

      I look forward to hearing from you.

      Kind regards

      Ian Morris

      Reply
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