How do I know if I can claim after tripping on a broken pavement?


There are some common misconceptions out there as to what merits a valid claim for slip and trip personal injury compensation after a fall on a damaged path or pavement. Many people wrongly believe that any fall that leads to injuries being sustained can then form the basis of a claim for compensation against the relevant local authority highways department. The truth however is very different, and to succeed with a claim there are certain criteria that must be met.

What the law says

To make a claim against a local authority or other land owner after a slip, trip or fall, the claimant must demonstrate that the defect (a raised edge, or hole, for example) which lead to their accident met specific size requirements. Also, anyone looking to succeed with a claim will need to prove that the defendant failed to adequately inspect and maintain the pavements and road within their responsibility, and therefore left a dangerous hazard in situ. The courts have previously stated that landowners and local authorities require ample time to inspect the footpaths and roads in their area and identify and then repair any hazards or faults to reduce the risk of injury to the public. A claimant will need to demonstrate that the hazard that caused them to sustain injury was present for a period of at least 6 months before their accident date.

Clearly, it is very difficult to prove if a defect, such a pothole, has been repaired. Any defects found that have a vertical tripping edge of 1″ or more should be listed for repair and removed from the footpath as quickly as possible. If a hazard has been in situ for 6 months or MORE, it should have been highlighted for repair IF the local authority correctly inspected the pavement in question.

Photographic evidence

To succeed with a claim for compensation for injuries sustained in a tripping accident, it is important to clear provide photographic evidence of the pothole or hazard that was the cause of the accident. This will help your solicitor to prove that an alleged 3rd party are liable, that an ‘actionable defect’ was in situ and should have been repaired.

Claimants should ensure that they have taken or obtained photographs of a hazard that caused them to fall BEFORE it is repaired. With most people now having a camera built in to their mobile phones, obtaining evidential photographs is easy and should always be done. To take a good photograph, the height of the defect should be shown against a clear measurement. Most people don’t carry a ruler or measure with them, but a 50p or other coin against the vertical edge of a pothole or raised paving stone makes for a good alternative as it provides something to indicate the size of the hole or raised edge at the centre of the claim.

Raised paving flagstone protruding by in excess of 25mm

Paving stone, raised by more than 1 inch

The hazard shown in the above example is on the acceptable edge of being deemed ‘actionable’ (a hazard likely to succeed in a claim for compensation) although it is borderline. The photographs show clear measurements with the defect just exceeding 25mm/1″ from the surrounding surface level. The location of the defect (in terms of background landmarks) and enabling the direction of travel to be seen further strengthens a claim for tripping accident compensation.

Close up of hazard with clear depth measurement

Proof of hazard position and direction of travel


How Direct2Compensation can help

Instructing the services of a specialist claims expert is always a good idea to give your claim the best possible chances of success. It won’t surprise you to learn that people who attempt to pursue a claim without legal representation often have a less satisfactory outcome, and may even fail with a claim that a specialist solicitor would succeed with.

At Direct2Compensation we know your rights and how to ensure that any claim for tripping accident compensation is presented in the best possible light. We know how to identify whether a hazard presents a valid claim, and how to ensure that the right evidence is in place to give you the best prospects of succeeding.

If you believe that you have a claim for compensation after a trip or slip or want to ask about whether or not your injuries will entitle you to claim, simply contact us and we’ll happily help.

12 questions have been answered below, why not ask your own?

  1. Hi , I was out walking my dog then next moment I had gone over on my ankle , the path was uneven do to path not being finished off properly . Ive broken my ankle it’s been three weeks since accident happened.

    • Given your description of the faulty and hazardous path that caused you to damage your ankle we believe that your claim should be further processed as there could well be a successful outcome in this for you.

      We note that you have also used our ‘contact us‘ function and requested a call later today. We’ll call you to discuss this accident and find out more from you.

  2. Hi
    I was working in a retail store. Store lift was not working so I have been asked by the shift supervisor to pickup the milk from outside. while picking up the milk all bottles pull up to my leg and my leg were broken and i was off from the work for one month.

    I claimed compensation but their insurance company denied liability as the accident occured was not the employer’s premises. what to do

    • Yasmin

      Thank you for contacting us. I am a little confused by your story so I would suggest that you email us your contact number to so that we can call you and find out what happened, how you were injured and then let you know what, if anything we can do.

      It does sound like you may have a claim here, so we would like to speak with you.

  3. Hello my name is Luke. 2 nights ago I went shopping at my local Asda around 8pm. On my way home I was walking home down the hill carrying a bag of shopping and the next moment all I know is that I’ve suddenly gone flying forward and fallen to the ground. I hurt my self as I hit face first on the pavement. My shopping went flying across the pavement. I had badly hurt my hand, ripping the skin off due to the gravel on the surface of the floor. There was blood rushing out. I had put my hand out to try stop my face smashing in to the pavement surface and also damaged my leg, with some of the skin torn – again with bits of gravel and small stones in the wounds. Despite this, it was my wrist and hand that were hurting the most.

    I picked myself up off the floor feeling rather humiliated thinking people must have seen me fall as where I had fallen is right next to a park with swings and a slide where many kids hang out. I then looked to see what had caused me to trip and fall and for my ankle to bend out underneath me. It was then that I saw why and what caused it. The pavement had a section on the left where it had been repaired in the past, but that bit of pavement had subsequently dropped and was sunken leaving a nasty 1 inch deep lip Running at least 2 meters long with a crack about half a inch along this. Again, this was a defective foot path and past repairs seem to have caused this from the look of it.

    This fall resulted in me being hurt and I feel angry and wish to complain as its just lack of care of inspection that caused it. I feel lucky I didn’t break my ankle as it twisted side wards left side causing me to loose footing tripping me up face first.

    I have learning difficulties and I am not very sure what to do in regards to complaining about this. I did take photographs of my hand and leg but I didn’t go to the hospital or doctor as I felt embarrassed about the accident. I don’t think that I have any broken bones and I didn’t want to waste anyone’s time. I would like to know what you think I should do about this. I will be going back up and taking pictures of the hazard that caused this.
    I would be grateful for some advice please. Regards Luke

    • Luke

      Thank you for commenting on our website. I am very sorry to hear about your accident and hope that you make a good recovery.

      Firstly, I would recommend that you do see your Doctor about the injury to your wrist and ankle. Whilst there may be nothing broken and perhaps not much your Doctor could do, it would be wise to get yourself checked out. Also, should you pursue any claim it would be very helpful if you had reported any injuries to your Doctor.

      We would be very happy to pursue a claim for you on a No Win No Fee basis. We would need your photographs of the hazard and contact details so that we could discuss things with you. Please email your contact details and photos to me via: and I’ll call you to help you get things moving.

      I look forward to hearing from you.

  4. the internet Cable company VM has not installed the cable in a correct manner, causing the cable to come up out of the junction box in the pavement the bend down to the pavement creating a loop approx 50mm high. I reported this every few weeks since October 2016 and it has not been repaired yet on the 6th March 2017. Have I done all I can to avoid being liable and prosecution.

    • If VM have left a hazard on your property, it is them who are responsible for any events that are caused by this hazard. You have done all that can reasonably be expected of you by reporting this to them every few weeks. You should retain evidence of your reporting of the hazard – sent emails should be ‘saved’ or printed and you should continue to report this to them – also take some photographs of the hazard that they have left on your premises.

    • Claudia

      Thanks for commenting on our website. As you will note, I have replied online but thought it would help to also email you directly and invite you to contact us to pursue this matter.

      Claiming compensation for injuries after slipping or falling on an uneven surface is something we have a great deal of expertise with. The success or otherwise of any claim you make will depend on the nature of the site where you fell. In terms of a claim for injury compensation for falling on an uneven surface, the accident site is known as the locus and we (or any other claims company or specialist solicitor) would need to carry out a locus inspection and make a report on the same. To understand more about locus reports you can read about how photographic evidence can support your claim here:

      In the first instance, you should contact us via and give us your contact details so that we can speak to you directly and offer some more informed advice once we’ve heard more from you. I would suggest that it is a good idea for you to take a couple of photographs of the area where you fell so that you can email them to us. By viewing your photographs and speaking with you, we’ll be able to give you our opinion as to whether or not the uneven ground where you fell would give you a good chance of winning if you chose to pursue a claim for injury compensation.

      As with all claims, it is important that you report your accident and injuries to the land owners – this could be a private landowner, a business or a local authority. For more help with this read our article about how to report your accident to the right people here: Of course, you should also seek medical treatment for your injuries too.

      I hope that this response is of use to you and I hope that we are able to assist you. As stated earlier, please contact us via the link in my response and one of our team will contact you to help you pursue your claim.


      Ian Morris

    • Hi I was at work and walking across the yard it was full of hgv trailers I was walking between the trailers to get to my truck and I tripped up over some raised concrete and damaged my shoulder no Brocken bones but waiting for MRI scan I may have torn muscle very painful can I claim no photos were taken ?

      • Dear Patrick

        Thank you for letting us know about your situation and asking whether or not you can claim compensation after your accident at work. Given the injury you have sustained, it is definitely worth us investigating this matter for you with a view to pursuing a claim for compensation. Whilst you have been injured as a result of a tripping accident, this matter would run as an ‘accident at work’ claim – if it were to proceed.

        You mention that no photographic evidence to record the raised concrete has been obtained and whilst this would be helpful (if you are able to return to the yard and get a few photographs of the area it would be a good idea), the most important thing is that the details of your accident are recorded properly within the employers accident book/accident reporting system. You should make sure that this has been done and that the record shows that your fall was caused by a hazard (raised/broken concrete) within the employers yard that lead to you tripping over.

        We’d like to speak with you to discuss this in greater detail and explain the claims process and would then be able to get you to speak with one of our specialist injury compensation solicitors. Please visit our web page to submit your details – go to: and we’ll then call you to get things moving.

        We look forward to hearing from you.

        Yours sincerely

        Ian Morris

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