Acoustic Shock Compensation Claims & Settlement Values

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Any employer that has staff working with audio equipment must assess the risk of hearing damage, such as acoustic shock injury, and take measures to avoid them. If their negligence led to you being injured, then you are entitled to claim acoustic shock compensation. Here we look at what’s involved in making such a claim.

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Can you make a claim for acoustic shock?

Acoustic shock is a fairly modern phenomena and may cause very distressing symptoms, both physical and emotional. Work accident claims for this type of injury would fall under the industrial disease claims umbrella, within an industrial deafness claim.

It is most commonly suffered by call centre workers, where they must maintain a high level of hearing concentration. Injuries can be caused by faulty audio equipment or unexpected loud noises through a headset, for example. Acoustic shock is often triggered by high pitched tones. Feedback oscillation, fax or signalling tones, for example. Any loud noises down the phone line present a risk, even listening to callers at a high level.

Any employee that is provided with substandard audio equipment or works for a company that does not take acoustic shock injury seriously is at risk. UK health and safety at work law dictates that employers must provide a safe and secure workplace environment, and if they can be found negligent in this respect you can claim compensation.

Temporary or agency workers are entitled to the same rights as full-time staff to make a claim should they suffer from acoustic shock at work.

Common symptoms associated with acoustic shock

  • Pain in and around the ear
  • Tinnitus
  • Hearing problems
  • Loss of balance
  • Headaches
  • Anxiety
  • Depression
  • Tiredness and fatigue
  • Numbness and tissue tightening in the face
  • Pressure within the ear

Such symptoms occur because of a strong muscle contraction in the middle ear after exposure. The acoustic shock can cause a tearing of the inner membrane in the ear.

Suffering an acoustic shock injury is no laughing matter and tinnitus especially has been shown to cause depression and loss of sleep, really affecting day-to-day life. While it may not involve complete hearing loss, the symptoms can include permanent damage to hearing and ongoing problems such as tinnitus and emotional distress, all of which can affect the sufferer’s quality of life and the ability to do their job as required.

What employers should do to avoid the risk of acoustic shock

The Noise at Work Regulations (2005) and the Health and Safety at Work Act (1974) cover measures that should be taken by employers regarding acoustic shock. Any employer that has staff working with audio equipment must assess the risks of acoustic shock injury in their workplace. They must ensure that audio equipment is fit for purpose, well maintained and that staff are properly trained and provided with adequate rest periods.

BT is one well-known employer that has already paid £90,000 to one worker that suffered from tinnitus. And other employees suffering from depression, headaches and other health problems, are demanding compensation for injury sustained from acoustic shock at work.

If you do suffer an acoustic shock injury at work your employer has a responsibility to handle this correctly and ensure others are not exposed to the same risk.

How can claiming acoustic shock compensation help you?

If you succeed with a claim for acoustic shock compensation, you can expect to receive a settlement that fairly compensates you for the pain, discomfort, distress and severity relevant to your specific symptoms.

Making a claim could also recover any lost earnings and open a route to specialist rehabilitation therapies that can ease your problems. Whilst some damage may be permanent, there are ways that some symptoms of tinnitus, for example, can be eased. A successful claim could pay for further treatments or for new and improved hearing aids.

If you’re worried about how claiming will affect your employer or colleagues it’s important to note that any compensation is paid by your employer’s liability insurance, rather than the business itself.

How much can you claim for acoustic shock?

The value of your claim will depend on the severity and permanency of your injury. According to the Judicial College guidelines, in assessing awards for hearing loss regard must be had to the following:

  • whether the injury is one that has an immediate effect, allowing no opportunity to adapt, or whether it occurred over a period of time, as in noise exposure cases
  • whether the injury or disability is one which the injured person suffered at an early age so that it has had or will  have an effect on his or her speech (and will be suffered for a longer period), or is one that is suffered in later life
  • whether the injury or disability affects balance
SeverityCompensation Amount
Total Deafness£85k - £103k
Total loss of hearing in one ear£29k - £43k
Partial hearing loss and/or Tinnitus£7k - £43k

How Direct2Compensation can help with your claim

Direct2Compensation are experts in managing claims for injuries caused at work, including acoustic shock. We know your rights and can help you to understand whether the specifics of your accident are such that you are likely to win compensation.

We can advise you on important issues, such as helping you to make sure that the details of your accident and injuries have been properly reported and recorded with your employer, and can also give you a good understanding about how the no win no fee claims process works.

Direct2Compensation work with some of the best no win no fee solicitors in the UK. With our easy to understand claims process and ability to handle your claim quickly, simply and transparently, there are many reasons that make us the right choice when it comes to starting your claim for injury compensation.

To find out more about your compensation rights or to start your claim today, call us on 01225 430285 or if you prefer, we can call you back.

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Acoustic Shock injury Claim Examples

- Questions & Advice On Claiming

  • Jo

    I have been left with tinnitus due to a child’s high pitched screaming within close proximity in close quarters. I asked on numerous occasions for some form of ear defence. I work in a children’s residential child home.

    • Ian Morris

      Did you request ear protection in writing? If there were written requests to your employer and your reports of concerns about the risks posed by the noise and screaming, you may well be able to succeed with a claim.

      For further help, please email us at Provide your name and contact number and summarise the situation at work with a timeline of your work in the home, when you first think you requested ear protection and when you were diagnosed with the tinnitus condition.

  • Colin

    I have been recently accused of fundamental dishonesty regarding an hearing loss claim, which constitutes a breach of contract and therefore will incur all the cost. The solicitors have not and given any evidence to support their assertion or claim other than conflicting statements and a false confirmation they said l have made.

    My question is how do l go about fighting this claim and can they just base their claim on a suspicion without evidence?

    • Ian Morris

      The allegation of fundamental dishonesty is a very serious allegation and if upheld, would leave you facing the costs of the defendants as well as your own Solicitor. If any element of your claim is found to be fundamentally dishonest, the entire claim will be closed without you receiving a penny in compensation and you would have to pay the fees of the defence and your own side.

      If you are of the view that the allegation is without basis and completely erroneous, you should immediately discuss this with your Solicitor. Your Solicitor will be aware of why the defence has made such an allegation and what evidence they claim to have to support the same. If you can highlight why their view is incorrect it is likely that the allegation will be withdrawn.

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