Manual Handling Injury Compensation Claims & Settlement Values

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Employers must comply with their statutory duties in providing adequate manual handling training or risk assessments. You can claim compensation if you have been injured through lifting or moving objects if it can be proven your employer has been negligent.

Table of contents

What is a manual handling injury?

Any workplace task that requires an individual to lift, move or support a load is a manual handling task. The Health and Safety Executive define it as: “Transporting or supporting of a load (including the lifting, putting down, pushing, pulling, carrying or moving thereof) by hand or by bodily force.”

Over a third of reportable workplace injuries occur after an incident of manual handling. They represent a large proportion of the accident at work compensation claims we deal with. The majority arise as a direct result of employers failing to pay the necessary attention to manual handling safety. These claims will succeed if it can be shown that the employer has been negligent.

Manual handling injuries can be linked to any work involving the handling of loads, even light items. Those known to be at high risk include care workers, manufacturing staff, agricultural and construction workers. It should be noted however, that any person in any workplace is at risk of a manual handling injury.

Commonly, manual handling injuries involve the back and muscle strains, and can be a very serious matter. They can limit mobility, affect independence and often leave people struggling to work and maintain their usual day-to-day lifestyle. Claiming compensation can help you to recover physically and financially.

What does the law state?

If employers are tasking staff members to lift items, it doesn’t matter what weight the items are, they must ensure workers are correctly trained and provided with the right know-how and tools to work safely. Further, the employer is responsible for the maintenance and safety of lifting equipment, for example hoists, platforms, or forklifts.

Employers should look at the task to be performed, the working environment and individual capabilities. Staff members should be shown how to lift items safely, and know when something is too heavy to lift alone or without mechanical help.

Manual handling regulations require employers to:

  • Minimise incorrect and dangerous manual handling practices so far as is reasonably practicable
  • Review potentially hazardous manual handling tasks that are unavoidable
  • Ensure that steps have been taken that will minimise and help to avoid the risk of manual handling injury so far as is reasonably practicable

Regardless of the kind of workplace, employers must by law ensure:

  • That staff are adequately trained in how to lift items safely, identify heavy items and be provided with the correct equipment and working environment to follow such training
  • That any equipment provided to staff to enable them to lift heavier items are regularly maintained and repaired
  • That any equipment reported or found to be faulty or dangerous are removed from use

When can you make a manual handling injury claim?

Whilst claims are usually associated with jobs that include repeated lifting, such as in warehouses, factories, construction sites and shops, they can happen in any workplace. Even office jobs can see employees suffer manual handling injuries.

Common scenarios leading to manual handling injury compensation include:

  • Employers failing to provide manual handling guidance or training
  • Not advising staff of the risks of lifting incorrectly
  • Forcing people to lift weights heavier than they should
  • Refusing or failing to provide lifting equipment
  • A working environment that prevents people from working and lifting safely

Employers that fail to ensure full training, guidance and a safe ‘lifting and moving’ policy will be liable should any related injuries happen to their staff. Any person injured in this way at work is entitled to make a claim for personal injury compensation.

Why make a compensation claim?

Claiming personal injury compensation can help to ease the problems caused by your injuries. Our claimants are often in a considerable amount of pain, unable to move freely, sleep comfortably or work and earn their regular salary. Recovering from manual handling injuries can take many months, and it is often the case that victims never feel like they have fully recovered and discomfort is felt whenever they attempt any physical task or need to lift items.

As well as claiming a financial settlement if you have been injured at work, compensation can also help you in other ways:

  • Making a claim is your legal right, and fairly compensates you for injuries that were not your fault
  • It can pay for private medical treatment and rehabilitation therapies to speed your recovery
  • It can make up for lost income now and in the future if you are prevented from working again

As all claims are made on a No Win No Fee basis, you will never be charged if your claim does not succeed.

Specialist rehabilitation therapies

Once your solicitor has obtained an admission of liability from your employer’s insurers, your claim will succeed. At this point, your solicitor can look to help you to recover more quickly by obtaining specialist rehabilitation therapy. In the case of a manual handling injury, such rehabilitation would most likely involve osteopathic, chiropractic, physio or massage therapies. Any treatments will be provided at the expense of the third party dealing with your claim.

Compensation amounts

Settlement values vary from case to case, and are comprised of what are known as general and special damages. General damages cover the injury itself and the effect it has on your life. For instance, whether the injury affects your ability to earn money, do your job, perform your usual activities outside work and how long you are likely to experience such problems. Special damages cover the financial costs you incur because of the injury – medical treatments, travel expenses, property damage, for example.

The table below provides a guide to average compensation amounts for back injuries suffered at work, not including the special damages element of a claim:

Severity of back injuryCompensation amount
Recovering within a few monthsup to £1,860
Recovering within a few years£1,860 – £6,000
Recovering within 2-5 years£6,000 – £9,500
Permanent symptoms£9,500 – £21,100
Serious permanent symptoms£21,100 – £29,475
Chronic permanent symptoms£29,475 – £53,000
Significant permanent impact£53,000 – £67,200

How Direct2Compensation can help with your claim

If you have suffered a manual handling-related injury at work or anywhere else, it is important to make sure that the details of your accident have been recorded properly. Medical attention should also be sought for any injuries that you have sustained. If you haven’t done this already, we can help you to do so.

Direct2Compensation are experts in managing injury at work compensation claims. We know your rights and can help you to understand whether you are likely to win compensation. We can advise you on important issues and how the no win no fee claims process works.

With our easy to understand claims process and ability to handle your claim quickly, simply and transparently, there are many reasons that make us the right choice when it comes to starting your manual handling claim.

To find out more about your compensation rights or to start your claim today, call us on 01225 430285 or if you prefer, we can call you back.

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Questions & Answers

  • Sam

    Hi, the company i worked for about 2 years ago forced me to run a 2 man machine alone lifting way above manual handling I was off work about 4 weeks due to it and have posture issues due to the excessive weight I was wondering if I have I grounds to claim with it been 2 years ago only reason I didnt claim then is because the company punished me for the time off and put me on a final warning

    Reply
  • Olly

    Hello Ian, I’m working for a company where I am employed as a Web Developer and recently I had to offload a 70ft shipping container which contained over 600 cartons which were between 20-30 kgs each in weight. We had a team of around 7 people to do this. All of the employers responsibilities that are listed above were not carried out. We had no equipment or training for manual handling apart from one forklift that was used to carry cartons from one end of the yard to another the rest were picked up manually and stored in to a container. This took 9 hours with no break to complete this task and due to this I have bruises all over my body and also consistent pain in my neck and back which is a burning/electric type of pain. I had to offload a container 5 weeks prior which is when the pain started and it was just about getting better until this container, do I have a claim from this and how do I go about it? Also, we do not have an accident book in work.

    Reply
    • Ian Morris

      My initial view is that you do have valid grounds to pursue a claim against your employer on the basis of employer negligence. Not only has the employer failed to provide manual handling training, they have had you lifting items that exceed the safe single person limit of 25kgs.

      The lack of an accident book is not a great concern as your injury would not have immediately been obvious to you and no doubt you started to feel or realise that there was an injury 24 hours or more after the lifting. I advise that you inform your employer of your symptoms in writing and link it directly to the heavy lifting and lack of adequate training or equipment along with the weight of the items in question. You should also seek medical attention – a telephone consultation with your GP would suffice – to have the details of your symptoms noted (and you should make sure that your GP knows how the symptoms were caused).

      Our Solicitors would be very happy to act for you in your claim on a No Win No Fee basis. Please call us on 01225430285 for more help. Alternatively, if you would rather email me directly at ian@direct2compensation.co.uk to further discuss this matter and find out more about your rights and our service, I am more than happy to help you.

      Reply
  • Steven

    I work for a world leading company in an logistics warehouse and feel my injury to my knee could have been avoided through some practical manual handling training.
    We did have a written test on health and safety which i had to pass but we had no manual handling practical demonstration or even offered to try our selves.

    I am off work just now and worried that i will lose my job.

    At the time i felt like the first aider and manager were playing down my injury to my knee and at this point i felt like i should carry on with my duties. I did so and a few hours later i had to ask to leave to gain professional help at A & E.

    What should i do? Do i have a valid claim?

    Reply
    • Ian Morris

      An employer has a duty to ensure that appropriate training is provided. That means that a simple ‘box ticking’ exercise attempt at training will not necessarily be sufficient to prevent an employer being liable should an employee sustain an injury.

      In your case, there would appear to be grounds to warrant further investigation of your situation as you may well have a strong basis upon which to pursue a claim for personal injury compensation due to inadequate training. As you work for a very large organisation, it is unlikely that you would face any recrimination from the employer for pursuing your claim and it is important that you know that you have a legal right to make a claim after an accident at work and you cannot be dismissed or discriminated against for making a legitimate claim against your employer.

      Reply
  • Billy watt

    At work I lift bags from 25kg to 50 kg bags. The material fills the bag and is then moved onto a trolley. The problem is that even though I have to lift it up by hand a few inches to put it onto a pallet, this is now causing me intense pain in my fingers and wrists. 50kg! Is it okay to lift this weight in work when I am alone?

    Reply
    • Ian Morris

      You should not be expected to lift items exceeding 25kg’s without lifting equipment or a 2nd lifter. As such, your employer has been negligent and you have a right to pursue a claim for the injuries/damage caused to your hands and wrists. Your employer is also unlikely to have provided manual handling training – if they had, they (and you) would know that weights exceeding 25kg’s should not be lifted by one person.

      If you would like further help and advice, please call us on 01225430285 and we’ll have our specialist Solicitors discuss this with you and pursue a claim if you wish to do so.

      Reply
  • Iggiu

    Hello. Can I make a claim if a worked a week for a company as self-employed? After lifting a lot of heavy window frames, now I’m having back problems. They didn’t provide me a manual handling training.

    Reply
    • Ian Morris

      Our Solicitors will be able to pursue your claim as long as the injury has been reported to your GP/Hospital and ideally if the injury has been reported to the employer.

      Please use the ‘start your claim‘ form on our website to make further contact with us and we’ll look in to your claim for you.

      Reply
  • Hazel

    I have acquired severe pains in my right Groin area over the past year at work, and am now off work with a medical certificate.
    I am an “online shopper” with Asda supermarket. The trolleys are 8 totes(boxes) high piled up high with everything and vastly overweight. Large big packs of Dog food/cat litter/Alcohol to name but a few items are heavy. We have to push/pull/stop/start our trolleys, to manoeuvre them around the public who also shop in the narrow aisles. I have sustained a medical condition that has prevented me from doing my job of being an online shopper. The trolleys are just too heavy. I am not the only colleague there to suffer, some have sustained back pains.
    Soon Asda will be forcing us to use these big trolleys with 10 totes and not 8. Thus increasing the weight and load and amount of items we have to pick/load into trolleys, pull/push around. They are only interested in the profitability element of it all. Not our health or capabilities. They increase the pick rate regularly, and enforce it upon us. Hence, it increases our load and weight within a certain time frame daily.
    I have had an ultra sound scan, was referred to a physiotherapist, who has now referred me to an orthopaedic for a consultation.
    I broke down in tears at work on Tuesday. Was sent home because of the awful pain I was in whilst doing my job.
    I have on a previous occasion told my section Manager who has marked my record at work, but now I cannot return to that Dept, as it will aggravate the pain I am in.

    Can you help please? Thank you.

    Reply
    • Ian Morris

      Your description of your work, workload and weights involved indicates that your situation should be considered by one of our specialist Solicitors in order that they can advise you as to your rights and potential claim for compensation.

      Reply
  • James

    For the last two weeks I have been lifting paving slabs up 2 flights of stairs with each of them weighing 40kg each for some balcony’s on a construction site, I’ve done 200 in total. I already had a bad ankle from an injury around 10 years ago and there’s still a metal plate in there. Since lifting them up I’ve had pains in the bad ankle, down both sides of my legs and in my back and neck, also sometimes when looking to the right my neck will twinge and it will go stiff and painful for a week or so. Could lifting the slabs be causing this and would I be eligible for a claim? Thanks.

    Reply
    • Ian Morris

      Lifting weights of 40kg repetitively is not only dangerous, but being asked to do so by an employer is negligent. The safe lifting limit should not exceed 25kgs without assistance or equipment and there is every possibility that your work has caused a deterioration or exacerbation of your previous ankle injury.

      You should make a written record of the injury within your employers accident book and seek medical attention from your GP in order that your current symptoms are recorded on your medical records.

      Reply
  • Anthony

    I have had a work accident. I have had the claim settled but have back problems 2 years now after the accident. Can i claim as my company have given me no manual handling training and i have just had to give my notice as i feel the job is not helping my back problem.

    Reply
    • Ian Morris

      You cannot return to the previous claim. If you are claiming that you are suffering a new injury or an exacerbation of a pre-existing condition, you could seek to make a new claim.

      Reply
  • Denisas

    I am working for 4 months in warehouse and my back start hurting. My employer didn’t provide any health and safety or manual handling training. Nobody sign any documents about training in warehouse.
    Can i claim something from company? And where i should make a complaint about company who doesn’t do manual handling training and health and safety training at all?

    Reply
    • Ian Morris

      Please call us on 01225430285 for help so that we can start your claim for compensation today. Your employer has been negligent by failing to provide manual handling training and our Solicitors can assist you in claiming compensation for your injury and for any loss of income caused.

      Reply
  • Patrick

    I am a 64 year old man who has worked for a company 35 years. In the early days I lifted the old CRT televisions about, my job roll changed in last 20 years to lifting installing washing machines and fridges. I developed bad sciatica 2 years ago and have been on gaberpentin and all sorts of pain killers for this. It has got worse with pain in bottom of my back. Work did provide a sack trolley but this can’t be used all the time. I never had any guidance on lifting and feel this has caused my problem. My employment with the company is coming to a end.

    Reply
    • Ian Morris

      As long as your symptoms developed within the past 3 years (ideally no more than 2.5 years ago), you can seek to make a claim against your employer on the basis of employer negligence – specifically, the employers failure to provide you with appropriate training to lift and move items safely and a working environment that enabled you to work safely.

      If you would like to speak with our Solicitors, please provide some further information by using our ‘start your claim‘ form and we can then get some further advice for you.

      Reply
  • Sam

    I worked for a company who made me run a machine alone lifting weight of 50kg and over. There’s lifting equipment in the department that doesn’t work. I had an injury due to the heavy lifting and now I’ve now got back problems, have I got grounds to claim?

    Reply
    • Ian Morris

      Your employer appears to have been negligent with their handling of your health and safety in the workplace. As such, you can make a claim. Please call us on 01225430285 or use our website to start your claim for compensation.

      Reply
  • Mahmudur Rahman

    I’ve been working for only 2 weeks now and haven’t been trained on Manual handling. I’m a Christmas temp working for Argos in the warehouse. I’ve been having to pick up a lot of items, but I recently picked up a rolled up mattress from the ground floor and had to take it all the way up to the top floor which is a flight of stairs.

    Ever since that shift my right side of my neck and my my collar bone has been very stiff and it hurts a lot when ever I touch it. I have said to the Manager multiple times that I haven’t done any manual handling training but they brush it off and always say “we will do it soon”.

    Today I’ve got a shift 6am till 11am and it’s Saturday 24th and I am in pain. But I have to go to work just incase they fire me but I am in pain and it’s really annoying me. If anyone can help or guide me through what I can do please contact me.

    Reply
    • Ian Morris

      Whether you are a temporary worker or a permanent worker, an employer has the same obligation to minimise the risk of injury in the workplace. In this case, that would require the employer to ensure that you are given the appropriate manual handling training at the outset of your work with them. As the employer has failed to provide such training and you have sustained injury through lifting, you have a valid right to make a claim for compensation against the employer.

      Making a successful claim will not jeopardise your job and will enable you to obtain compensation for the pain and discomfort caused by the injury, access appropriate rehabilitation therapies and recover any associated costs or losses.

      If you would like to start your claim for compensation, you can do so on our website or by calling us on 01225430285.

      Reply
  • Deborah

    I am a 56 yr old woman that has sustained a nasty back injury after manually handling home delivery crates at a supermarket warehouse. The stacks of crates are created and worked manually. I have injured my back performing this exact task over and over again, resulting in a final pivotal moment on September 20th when I felt a serious pain after lifting a very heavy crate over my shoulder to return it to its position. The injury caused me to call in sick for a week and then in the consequent week, I went in but could not perform any of those tasks or even the task of picking as it involves repeated lifting bending, and stretching. I now have a horrible crunching in my lower back and can no longer lift bend stand, lay down, hoover, or do any normal daily tasks without a measure of pain.

    Although not completely sure I believe that the maximum weight I am allowed to lift is 25kg and the maximum height of a stack should be only 5 crates. I am no longer working there as of Sunday after I was told that my absence for the back injury created a total of 3 absences in six months and that I would have to attend a review of my performance that could end in dismissal. At that point, I felt it was not worth staying. I gave in my notice in August but stayed on at their request to help out 1 day a week. This period is when the injury occurred. I have since had a call saying that I would not have been dismissed as they take my hard work and general good work and dedication into consideration that I am welcome back anytime.

    What is the law concerning manual lifting for weight and height please?

    Reply
    • Ian Morris

      It would appear that your employer failed you in their statutory duty to provide a safe working environment and minimise the risk of injury. You are largely correct in that any item exceeding 25kgs should be a 2 person lift or be lifted with equipment. Also the lifting of items above certain heights is a matter of interest in this situation too.

      Reply
  • james

    I’ve been working at my workplace for 14 months now, but I haven’t been given any manual handling training. I have hurt my back through this and I am waiting for Doctors to get back to me about another appointment to see whats wrong with my back.

    Reply
    • Ian Morris

      Your employer has an obligation to provide manual handling training and guidance so that you can lift and move items safely and avoid the risk of injury. As the employer has failed to provide such training, you can make a claim on the basis of inadequate training provision. Our Solicitors can help you make your claim, so please call us on 01225430285 so that we can take some further details and have our specialist Solicitors advise you further. Alternatively, you can ask us to call you if you prefer.

      Reply
  • mona

    I work in a grocery shop and I always use a trolley to carry heavy weights. Recently our new management said that we are no longer allowed to use a trolley because it does not look professiona! I am worried that this could cause hurt or injury to my back or shoulders. What should I do?

    Reply
    • Ian Morris

      Your employer is failing to uphold their statutory obligation to provide a safe working environment. By refusing to allow you to use trolleys to carry heavier items, the employer is placing you at risk of injury – as you have identified. If you have already sustained injury as a result of the heavy lifting, you should make sure that your employer is aware of the injury and that medical treatment is obtained. You could then contact us to pursue a claim for compensation.

      If you are not yet injured, but worried that you may sustain injury as a result of being made to lift and carry heavy items without a trolley, you should make a written request to your employer to allow the use of lifting supports such as trolleys and warn them of your concerns about physical injury. By making such a request in writing, your employer must then at least consider their actions and if they fail to do anything and you were to sustain injury, it would strengthen any future claim you may wish to pursue.

      Reply
  • Sarah

    Hi I am looking at the manual handling section. It says you may have a claim if you are forced to lift objects heavier than you should. As far as I can find online I cannot see any regulations or weight amounts? I can see 16kg recommendation for women but no law.

    Reply
    • Ian Morris

      It is generally considered that any item of 25kgs should not be lifted by one person alone. As such, items exceeding that weight should be clearly marked as requiring a 2 person or machine assisted lift.

      The key thing here is whether or not you have sustained injury through lifting at work? If so, has the employer provided you with up to date manual handling training? Do they provide adequate support and equipment to enable you to work safely and do they provide a working environment that enables safe working?

      We would be very happy to discuss your specific situation and consider whether or not we can help you pursue a claim for personal injury compensation. Please call us on 01225430285 to get further help.

      Reply
  • G

    Hi. During the coronavirus pandemic, I have been moved from my usual role of ‘Travel Money Advisor’ in a supermarket bureau, to ‘help the shop floor’ while we await the re opening of the travel money bureaus. I have not been asked to sign any new contracts, nor have I received any training for the new role, despite the bank and shop being two separate companies. I am asked to help replenish the shop floor, which has involved moving and lifting large crates of fruits such as melons, apples etc. Since lifting these crates etc, (with no manual handling training) my lower back has been significantly painful, and today I am struggling to make certain movements. What do you think I should do?

    Reply
    • Ian Morris

      You should make a written report to your Manager/Supervisor regarding the development of the back pain and also make note of the lack of training. If the back pain persists or is sufficiently painful to warrant medical attention, you should contact your GP to arrange a consultation – whether over the phone or face-to-face.

      Clearly, the employer does have a duty of care to ensure that you are appropriately trained in terms of safe lifting and manual handling. Regardless of the pressures on the business caused by the Covid outbreak, the obligations for employers to provide a safe working environment remain.

      We would be very happy to help you further look in to your options regarding a claim for personal injury compensation. If you would like our help with that, you can either call our team on 01225430285 or provide your contact number so that we can call you.

      Reply
  • Hassan

    I received a back injury at work but didn’t receive manual handling training until about 2 months after I got injured. Are my employers liable?

    Reply
    • Ian Morris

      In the scenario you describe, your employers are liable for the injury you sustained at work and our initial view is that you have a valid claim with a likelihood of succeeding with a claim for compensation.

      Reply
  • Gail

    As a Royal Mail postal worker who handles parcels and delivers mail, should I have had manual handling training? Is it the law to have such training? Should the training be refreshed? I have not had any training only a handout given to me 4 years after starting on the dos and don’ts regarding lifting. I now have a shoulder injury requiring surgery.

    Reply
    • Ian Morris

      Your employer is obliged to ensure that you are appropriately trained and that you are afforded the correct guidance and support to work safely – including safe lifting. As they have failed to do so in your case, there is a prospect of succeeding with a claim for compensation for the injury to your shoulder.

      Reply
  • Dee

    Hi, I worked for a SEN setting. During my time never given manual handling training, not correct equipment. I have had to have a full hip replacement at a young age, is there any chance the employer is responsible and is this a medical issue that counts when looking at Manual handling?

    Reply
    • Ian Morris

      As the employer should have provided manual handling training and their failure to do so was negligent in terms of their obligations towards your health and safety at work, you could seek to make a claim for the damage to your hip.

      However, the hurdle you will face in such a claim is proving a causal link between the work you were doing and the need for a hip replacement. Sadly, it is most likely that medical evidence would state that your ‘injury’ was degenerative rather than caused by a trauma. As such, it is likely to be almost impossible to prove that your employer was responsible for this situation.

      Reply
  • Jamie

    Hi I’ve been with the same company for 20 years never had any manual handling, was ask to search for a product that could of been in any one of 20 crates that were stacked to chest height not showing any total weights on them. I was out of my normal department zone and not used to that part of the work place. As I lifted one crate I got a sharp pain up my lower back that continued all day, it’s been on and off for over a month, seen a doctor said I possible have a slipped disc referred to physio, I’m now off work because of the pain, what are my rights to claim?

    Reply
    • Ian Morris

      Given your employers failings, you have a valid claim and should contact us to take this further.

      Firstly, the employer has not provided you with manual handling training to enable you to lift and move items safely. Secondly, the employer has not provided equipment to enable you to lift safely and finally, they have not marked the weight to items that exceed safe lifting limits.

      If you have not already done so, you should ensure that your injury is recorded within the workplace accident recording system.

      Reply
  • Anonymous

    Hit my head on temple in over two weeks ago, since then I’ve had migraines and constantly tired and confused. Think I have concussion. Migraines are getting worse made me vomit other day. I’m on zero hour contract even though I’ve never been given a contract. I’ve had no manual handling training and it wasn’t put in accident book. Would I be entitled to sick pay. A few members of staff witnessed my head injury and they have cctv cameras.

    Reply
    • Ian Morris

      It would be wise to get this accident reported properly at work at the earliest opportunity and for you to get the contact details for the witnesses who saw the incident as that could be vitally important down the line.

      Head injuries can often cause long lasting and serious symptoms – even in cases where the extent of the injury seems relatively mild at the outset. With that in mind, we would like to know more about how you came to sustain a head injury at work. Please call us on 01225430285 so that we can discuss this matter with you in some detail and find out more about the work and the injury. We can then advise you as to whether or not you would be in a position to pursue a claim for compensation against the employer. Our initial view is that you may well have a valid claim given the lack of Manual Handling Training but we need to speak with you further to advise on making a claim.

      Reply
  • Hassan

    I started work in June 2019 as a delivery driver for a charity. On the 2nd day I got injured whilst lifting a sofa, I slipped and injured my groin. I haven’t recovered yet I’m on medication. My employer didn’t give me any manual handling training until weeks after the injury occurred. Neither did I have an induction. Also, I’m on a 6 month probation that ends in December 2019 and because I’ve struggled with the injury I do not think they will keep me on.
    Have I any rights in this and a potential claim please?

    Reply
    • Ian Morris

      The employers failure to have provided you with manual handling training BEFORE you were allowed to work at risk and subsequently sustain injury is likely to be seen as employer negligence and our initial view is that you do have a valid claim and one that our Solicitors would be keen to pursue for you.

      If you were to succeed with a claim, you would be able to recover compensation for the pain and discomfort of the injury, potentially obtain costs for rehabilitation therapies or treatments and also recover lost income relevant to the injury.

      Reply
  • Mark

    I have currently worked for the same composite company for 2 1/2 years. I told them I had a weak back at the interview and had to be careful they said that was fine and would get others to lift for me, younger lads, as they desperately needed my experience at the time. Since then all I’ve done is lift heavy moulds on a daily basis. Weights in excess of 100kg with one other guy. I have spoken to managers and bosses many times about getting lifting equipment or something to take some of the strain and I have been ignored, asked about renting forklifts but just looked at like a moaner. The whole workshop has complained about all the lifting, nothing ever gets done, another guy hurt his back from lifting just last week and was off for a few days, they weren’t even gonna pay him until he got a little bit angry.

    We now have a heavy mould on a rope which we’re expected to lift and turn 4 times a day, it weighs well over 120kg. I already got rope burn when trying to let it down, it looks totally unsafe, someone could get hurt badly, if we complain we will just be ignored. I spoke to the manager today about all the lifting as was just fobbed off like I’m the one out of order, as the day before had to move a 1000 litres of resin up a slope with a set of old pump trucks, 3 of us, it’s over a ton in weight. I’ve strained all the muscles in my leg. I mean I’ll get over it but this is happening on a daily basis. I even said to her I have to dose myself up with painkillers just to work here, no reply. I had hospital treatment on my back on the 10th sept, spinal injections, which kinda helped, but within 4 days no lifting they put me back on physical work. I should change my job but it’s not that easy with young family and not many opportunities over here. I’ve worked in this industry for 25yrs so I expect a tough day but I’ve never had to heavy lift with no equipment on a daily basis and we also don’t have many staff either because they got rid of people or they just left for the above reasons.

    I’m getting to the point I’m worried that I’m gonna get seriously injured and not be able to work anywhere and they certainly wouldn’t care. This is how bad they are, had a meeting the other week, boss asked if any of us knew anyone who could do a bit of labouring for us and not really care about health and safety, his words getting to the point. I just wanna walk for my own safety and I’m not the only one that feels this way, so sorry about the long story but if I walked could I claim compensation as my back is absolutely shattered? Just the painkillers that keep me going. I’m not doing this lightly but it’s gone on far to long and no one cares.

    Reply
    • Ian Morris

      Your employer is in breach of UK Health and Safety at work law and could find themselves in a lot of trouble if they do not start to take their obligations towards the health and safety of employees safely.

      You mention having to lift items weighing 100 kg’s with out any equipment and just one other person to assist? That is a clear breach of safe manual handling guidance which recommends that no person lifts a weight exceeding 25 kg’s per lift.

      Given your obvious concerns and your employers apparent indifference to their obligations, you need to make a formal request, in writing for action to be taken to reduce lifting, for the provision of equipment to aid in lifting weights exceeding the safe lifting limit and for formal manual handling training provision for ALL staff.

      Reply
  • justinas

    Hello there,

    Please could someone look into this matter Urgently,

    I currently work for a furniture company as installer & I noticed that the weight on my items that I need to collect is never close to the sticker on the labels nor number they claim to be, I have evidence to proof this on numerous occasions,

    Last week, big mirrored door measures 2.4m by 90 cm on the package it stated to be 16.5KG but I can barely lift it from the ground on my own, and this item weight more than 50KG.

    I had an incident last week & I refused to accept the days work due to this issue, I later received an email and indirectly he wrote that if I refuse a job again ( which it only happened once through my career ) I will get into trouble and could cost me my job as well as taking my wages for the job of the day.

    I do have evidence and over the years my back was injured before and now I am in a lot of pain, due to carrying heavy weights and continuous deceiving labels that my current company is claiming that it is the right weight when it is not!! !!

    due to carrying this weight on the side my body is now dis-aligned & can not return back to its original place.

    Please advise me what can I do, what are my rights ? I have pictures of the items and documented the weight of them.

    As example work top had sticker with 11.2kg and when I put it on the scales it showed me that it was 34.4 kg which is above the weight in manual handling size of the item was 1.8m by 90 cm and 22mm thick.

    Huge Thank you.

    Reply
    • Ian Morris

      If an employer is providing items with incorrectly labelled weight as you describe, it certainly puts you at risk of injury and prevents you from being able to work safely. As such, this would be seen as employer negligence and you would then likely have a valid claim for compensation against your employer.

      Please obtain evidence if possible of the incorrectly labelled items and their real weight (photographs?) and make sure that the injury to your back is recorded with your employer. You should then forward your evidence to us and we would be happy to pass your claim to our specialist Solicitors to pursue for you.

      Reply
  • Colin

    I worked for my past employer for 16 years. The job involved delivering and installing office furniture nationwide sometimes having to carry goods upstairs. Most of the items were over 25 kilos yet we were expected to do this work single-handedly. I have been told I will need both knee caps replacing at some point and believe this has happened due to constant strain on my knees. I no longer work there now – am I entitled to make a claim against them?

    Reply
    • Ian Morris

      You do have the right to make a claim, but it must be done within the claim limitation period which is 3 years from the date that you became aware of the symptoms of the knee pain and believed it to be work related. Therefore, you could already be struggling on that issue.

      The other main hurdle to cross would be causation and proving a causal link between your work and your knee trouble. A medical expert may well find that the knee issues you have are age related degeneration rather than simply through lifting and moving at work. If you are within 3 years of your first appointment with a GP regarding the knee pain and your Doctor believes that these problems are work related and not simply ‘wear and tear’ you could seek to make a claim against your employer.

      Reply
  • Jan

    I was hurt at work by moving a table by myself as I was told out of the room. The table legs latch was broke and it no longer stayed in while being moved. I was not told about this being broken but they were aware because afterwards my supervisor said, oh I forgot to tell you. And now they are all putting off signing my incident report, the injury tore my ucl in my right arm.

    Reply
    • Ian Morris

      This could well be a strong and valid claim for accident at work compensation. We need to speak with you further to find out more about the accident and the work you do/training given by your employer. Please use the ‘start a claim’ page of our website to make further contact so that we can look further in to this for you.

      Reply
  • Jill

    I have had to quit my job after 11 years as a cleaner recently because of a back complaint. I never received manual handling training as pointed out to me today by my brother who has a manual job and has received training. Would this be classed as work related injury and could I claim?

    Reply
    • Ian Morris

      If you believe that your back problem is work related, you can seek to make a claim against your employer. Under UK law, if an employer has failed to fulfil their statutory obligation to provide you with manual handling training, you could succeed with a claim against them.

      If you would like to take this further, please use the contact us options on our website and we’ll gladly help you with this matter.

      Reply
      • David

        I have been working in a local warehouse that delivers chilled food to many big stores in the uk. Mainly i pick and pack sandwiches in green tote like baskets, but to the point i have recently hurt my back and consistently do everyday due to the TABLES that the tote baskets rest on have been removed half way in. Now we place the totes on just plain blue /red pallets on the floor. I have on numerous occasions told the team leaders, supervisors and managers that it is just not healthy or safe to do so and there should be a procedure in place or at least have manual handling training on how to pick from such a low area consistently. I have never been trained in manual handling since i started there, they just say “as long as you do manual handling you will be fine” :/ . BUT thats not all, they say we can only lift 3 totes at a time according to their H&S rules, which is fair enough if we had manual handling training, but there is no actual rules in place just word of mouth. Basically i hurt my back every day due to no actual manual handling training being provided. I am being blanked by management and supervisors and i’m sure this is severely unacceptable to a health and safety standard. I would much appreciate some feedback or help on what to do, i haven’t put a hazard form in as they are just useless to this extent of negligence. Is there any way i can make a claim? Or even help myself and others to be more H&S? Please anything is better than nothing 🙂

        Reply
        • Ian Morris

          Given the lack of manual handling training provision and the nature of the working regime that you have described, our initial view is that you may well have a valid claim for personal injury compensation.

          We would strongly recommend that you seek medical attention for the back injury and inform your GP or Hospital that the injury is work related. If possible an incident report or written report of the injury and cause should be made with your employer.

          Reply
  • Angela

    I work in the nhs and hurt my back removing the end off an operating table, the muscles in my neck and back were pulled badly I have had physio, this hasn’t helped and I have had to cut down my hours of work because of this. I was off work for three and a half months, I am now back at work on a phase to return but finding it difficult to do my job as it’s very demanding at times, do you think I have a claim?

    Reply
    • Ian Morris

      To succeed with a claim for compensation from the nhs for the injury to your back, we would need to establish negligence against the employer and show that the injury was avoidable. In this case, we need to know how you were injured and whether there was a fault with the operating table end that caused you to be injured or whether the end of the table was heavy and you were unaware of this as a risk of injury.

      If you could elaborate further on these points, I can advise you further as to whether or not you have a valid claim for compensation.

      Reply
      • Angela

        The injury wasn’t avoidable the operating table end is heavy . I was injured by taking the end off the table two other people had to push the button either side for me to be able to take the end of the table off, this resulted in me injuring my back as I pulled it off.

        Reply
  • Caitlynn

    If something weighs more then 50lbs should it be on the very top shelf at you work where barley anyone can reach it??

    If it caused me permanent damage is there something I can do to get help with the money I will lose??

    Reply
    • Ian Morris

      UK law and safe working regulations would indicate that any item of such weight should only be located in a safe location. Whilst that could be at height, it would not be safe to expect a single employee to have to lift an move items above the safe lifting weight at such height.

      Reply
  • Antony Wright

    So nature of my work is pulling delivery cages in and out of warehouse. A lot of bending. No equipment was provided and just basic training videos when I started.

    Reply
  • Lindsey

    I have back problems due to not having any manual handling training at my work place. I worked there for 16 years and finally got training after 10 years of working there. My injury started 5 years of working for the company. I’ve since left and unable to work due to back problems. Would I be eligble to claim?

    Reply
    • Ian Morris

      If an employer fails to provide manual handling training to their workforce, it can be seen as employer negligence if a worker then goes on to sustain a back injury or lifting related injury as a result of their work. As such, you would have grounds to pursue a claim.

      However, in your case I am afraid that you are outside of the legal claim time limitation of 3 years. A claimant in the UK MUST pursue their claim within 3 years of the date of an accident or date of knowledge – when they became aware of symptoms that were work related. Given the time that has passed since you developed symptoms, you do not have a valid claim in this matter.

      Reply
  • omar mendes

    My employer has started asking me to move heavy items in and around the office centre where i work, moving big tables, chairs and cabinets (all on my own), my role is customer service and i have not had ANY training on how to move heavy objects correctly (manual handling training).
    My back has started to hurt me the more i keep moving these items and as my contract states that i could be asked to do “other duties” around the office i feel a little obligated to do comply with these requests, a manual handling risk assessment has not been done and i have never been given any guidance to how i should be carry out these extra duties. i have made videos of the items i have been asked to move and taken many pictures as evidence.
    Although i have not had a specific injury at work, i am starting to feel pain in my back, would i have a potential claim?

    Reply
    • Ian Morris

      Yes, you do have a possible claim here. Your employer has an obligation to minimise the risk of injury in the workplace and that would include providing manual handling training, assistance or equipment to move the heavy items and a risk assessment.

      Given the development of your back pain, you must do two things urgently.

      Firstly, attend your GP to discuss your back pain and advise them of the recent requirement to do heavy lifting at work. You should make it clear to your GP that you fully believe that your back pain is completely related to the lifting at work.

      Secondly, once you have been to your GP, you need to inform your employer that you have developed back pain because of lifting and remind them that they have not provided you with any manual handling training, support or equipment to move the items and no risk assessment.

      Yours is a claim we would very much like to assist with.

      Reply
  • Carl

    When picking up a mattress in work I ruptured my bicep tendon. However a week before someone in a different city fell when carrying a mattress and broke both wrists and a cut head. The business did not send out any guidance after this incident and still not sent out since my incident. I have been told I won’t get my full strength back in my elbow/ arm and not the complete movement either. Have I got any grounds to claim?

    Reply
    • Ian Morris

      You have grounds to make a claim against your employer for accident at work compensation if you can identify an area of employer negligence or an area where your employer has failed in their duty to minimise the risk of injury in the workplace.

      In your case, you could succeed with a claim if you injured your bicep tendon due to a lack of lifting training, a failure of the employer to provide adequate equipment to lift and move items safely or because of a working environment that makes working safely impossible.

      I would recommend that you make further contact with us so that we can discuss the specifics of your injury and working environment in order that we can advise you as to what course of action is open to you.

      Reply
  • Carl

    I was moving 3/4 size mattresses at work throughout the day and on the last one of the day I have gone to lift the mattress up and ruptured my bicep tendon in my right arm. I am currently signed off work for two weeks but have been told I will only regain 90% movement of the arm. If I get signed off for any longer I will have to claim ssp . Can I claim for Loss of earnings and the loss of movement/weakness in my arm going forward?

    Reply
    • Ian Morris

      You can make a claim against your employer for the injury and any loss of movement and income if you believe that the employer was negligent and therefore responsible for your injury.

      In this case, has your employer provided you with manual handling training to show you how to lift and move items safely? Did the employer provide any equipment (trolley etc) to move the mattresses?

      I would suggest that our expert staff speak with you to discuss your situation further.

      Reply
  • rona smith

    We did a manual handling course, but I had to lift 2 clients without the appropriate hoists. A year down the line (off work), I have been diagnosed as having 3 bulging discs in my neck. Have I any rights?

    Reply
    • Ian Morris

      You do have rights, rights to make a claim for compensation against your employer for the damage to your spine and bulging discs in your neck. The fact that your employer provided manual handling training does not prevent you from pursuing a claim or absolve them from further responsibility. The employer must also ensure that you are provided with the required equipment and tools and an environment that allows you to follow the manual handling training. In this case, their failure to provide the relevant hoists could well be seen as employer negligence and as such you would be able to pursue a claim.

      Reply
      • rona smith

        Can you pursue this on a no win no fee basis?

        Reply
        • Ian Morris

          Of course, all of the work we undertake is on a No Win No Fee basis and as such, you would be free to pursue your claim without any risk to your personal finances.

          If you would like to get your claim started, please use our ‘start a claim’ form to submit some further details and we’ll call you to get your claim up and running.

          Reply
  • Laura Dewar

    I was lifting beds and moving furniture at my work when I injured my shoulder. I have never done a manual handling course and have been off work for 10 weeks now, had to go to physio and I just got a corticosteroid injection and need to go back to physio. This has affected me at home as well, would like to know if I could get compensation?

    Reply
    • Ian Morris

      Your employers failure to provide you with manual handling training is a breach of statutory requirements and has exposed you to an undue risk of injury whilst performing your working duties. To this end, I think you have a valid and strong claim for work accident compensation.

      Reply
  • Al

    Hi there,

    My work involves lifting heavy pallets and boxes. One day at work, I felt a sudden and very sharp pain in my shoulder – it was agony! I managed to continue my work – and whilst I mentioned it to colleagues, it was not officially reported or put in an accident book.
    This was several months ago, and I have continued to have pain in my shoulder. Struggled to sleep at night – but not taken any time off work although I often mention my shoulder. Last week I couldn’t go into work – I was struggling to lift my arm, and knew I wouldn’t be able to lift although I would be expected to do so if I went in.
    I have not been to my GP – and was hoping resting it for a week would help – but it hasn’t, and I still can’t lift.
    I do not earn anything if I do not work, and I am now laying awake not only in pain but worrying about my lack of income.
    Please could you be so kind as to advise.
    Many thanks

    Reply
    • Ian Morris

      Your injury is most definitely a workplace injury and could either be a one off trauma or a repetitive strain injury. Although you did not record the matter in the employers accident book at the time, you can still advise them that this issue that has flared up again now links back to the incident a few months ago and ask them to record this in their accident book. If the employer refuses to do this, you should write to the employer and the HR team explaining your absence and linking it back to the initial incident a few months ago. You should retain a copy of the letter for your records.

      If your employer has failed to provide you with adequate training or the right tools and equipment to lift and move heavy items safely, then you can seek to pursue a claim for manual handling injury compensation and this is something that we specialise in and would be very happy to assist you with. Even if you have been given such training, you may well still be able to pursue a claim for compensation and I would strongly advise that you get in touch with us. In a brief telephone conversation, we would be able to properly evaluate your situation and could then advise as to whether or not you have a valid claim for accident at work compensation. My initial view is that you do and we would like to speak with you.

      Reply
  • Christopher Ward

    I developed a repetitive strain injury in the hip region from heavy manual handling at work, there was a crane present at our premises and the crane was purchased for the purpose of lifting the heavy assembled units (which is outline on the risk assessment from HSE). The crane was never in the correct position, nor did I/anyone receive proper training on its use. After my injury I was advised to refrain from lifting by my GP and Physiotherapist which I followed and my duties at work were strictly to assemble w/out manual handling.

    I was later dismissed on medical grounds as the company was displeased that I was not able to carry out my full duties, meaning the manual handling (other people had to lift for me).

    Do I have a claim? Will the company have to cover my loss of earnings to date? I feel I was unfairly dismissed and the company should/could have done a better job to find me a different position within the company. This has affected my job prospects since my reason for leaving was on medical grounds and I am struggling to find employment within other industries.

    Let me know if you require more information!

    Reply
    • Ian Morris

      Christopher

      On the basis of your comments, my view is that you definitely meet the criteria to make us want to take this further and recover your lost income.

      You have listed some clear employer negligence here – the fact that there was a lifting crane, but that nobody was trained to use it and therefore you had to manually lift would give me confidence that your employer would massively struggle to defend a claim brought against them for your repetitive strain injury (RSI).

      Direct2Compensation work with some brilliant rsi compensation solicitors who could pursue this for you on a No Win No Fee basis and we’d love to help you get this claim up and running.

      Reply
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