RSI Claims – Repetitive Strain Injury Compensation

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Repetitive Strain Injuries are commonly known as an RSI. Usually the injury relates to someone’s working conditions and the type of work that they are doing. We can help you identify whether your RSI is something that you can pursue a compensation claim for.

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What is a repetitive strain injury?

‘Repetitive strain’ is a general term that is used to describe injuries and pain caused to the muscles, tendons, joints and nerves by way of repeated use of certain machinery or muscular movements. Most commonly, RSIs affect the upper body, forearms, wrists and hands. In severe cases, the symptoms can lead to people being in great pain and unable to work, often requiring surgery.

Symptoms can range from mild to extremely severe, but in most cases develop gradually over a period of time as a result of repetitive use of machinery or working position. They include:

  • Pain and cramping in the forearm or wrist
  • Tenderness in the area affected by the RSI
  • Numbness and tingling in the tendons
  • Intense throbbing pain
  • Weakness (loss of dexterity and grip strength)

The most common types of RSI that lead to claims for compensation include:

What causes an RSI?

A repetitive strain injury can be caused by the repeated and regular use of certain machinery, or because of a working position. Nature did not prepare the human body for the work practices, tools and muscle use that modern life demands of us. As such, we are prone to suffering from an RSI when we do not take the appropriate precautions to minimise the risks of such injuries.

A common job for those who suffer with an RSI is one that involves a lot of typing. However, RSI’s are not limited to office environments, with people working in heavy engineering, manufacturing, construction and highways maintenance also likely to be at risk.

Repetitive strain injuries will be sustained if someone spends too long or too often doing the same thing, whether that be typing at a keyboard or using a pneumatic drill.

Employer responsibilities to prevent RSI

Employers have a responsibility to ensure that they take every step possible to minimise the risk of workers suffering from a repetitive strain injury.

In an office, they need to make sure that workstations are properly set up to satisfy occupational health requirements that minimise the stress placed on the nerves and tendons in the forearms. For example, keyboard workers should be provided with the correct support for their wrists and sit at the correct height and distance from their monitors.

Employers that require staff to use heavy vibratory equipment such as drills, pneumatic equipment and whacking plates, must ensure that staff are given adequate personal protective equipment, training and guidance with the use of such machines. They also need to factor in regular breaks and job rotations to reduce the risk of RSI symptoms affecting workers.

Who can claim RSI compensation?

Any person who has been diagnosed with an RSI as a result of their working life has a right to seek compensation for their injuries. This will include a settlement for the pain and discomfort of the injury and also for any loss of income or expenses as a result of the RSI.

A claim will succeed if it can be proven that an employer has been negligent and failed to provide adequate protection and minimisation of the risks faced by workers.

Who pays for it?

If you succeed with your claim, it will be your employer’s insurance provider who eventually makes any agreed settlement payments to you. Remember, you will not pay a penny if your claim fails. If you win, you contribute up to 25% of your settlement value towards the costs of the claim. This deduction is a requirement of the LASPO Act 2012 and can be taken from the claim value total. There can be no deduction applied to any element of a settlement award that is made for future loss of income or future medical costs.

What if an RSI worsens a pre-existing health condition?

As with any claim, if you have a pre-existing health condition that has been worsened because of a repetitive strain injury, you can still proceed with a claim for compensation. In such cases, medical experts will be able to identify what the pre-existing condition was and what the extent of the worsening of any symptoms can be attributed to the RSI situation.

In such matters, when it comes to agreeing the level of damages that should be paid, the value of the claim will rest on the agreed additional pain and discomfort caused to the pre-existing condition by the RSI.

What to do if you think you have an RSI

Your first port of call should be your GP. If you are diagnosed with an RSI, we can then very quickly identify whether or not you have a viable claim for compensation against your employer.

Claiming compensation can never fully repair the damage done by an injury, but receiving a settlement value that properly accounts for the level of pain and discomfort (alongside a special damages claim for loss of income) can greatly help with the pressures of day-to-day life. At Direct2Compensation, our solicitors will work extremely hard to ensure that your claim is settled as quickly as possible and for the fullest amount available.

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Comments & Questions

Read on for questions and advice about claiming, plus rsi claim examples...

I have been injured at work due to being dangerously overworked in a very physical job. I along with others have raised concerns and they have been ignored. There had now been a few of us that have been injured due to this. The injury is a repetitive strain injury caused directly by the amount of walking we are being made to do daily, 40k steps minimum 5 days a week. The management have admitted we are over worked and refuse to change anything which has led to my injury.

Ian Morris

Please contact us on 01225430285 (or use the form on our website to provide further information) so that we can arrange for one of our specialist Solicitors to consider your situation and potential claim. As the employer appears to be on notice of issues that may jeopardise the health and safety of workers, but failed to make any alterations to the working conditions, it could well be the case that they have been negligent and therefore liable for any injuries sustained.


Hi there I have a soft tissue injury due to my work load my employer is not accepting my injury and says if it happens again I still won’t have it recorded as an incident we had a grievance that I called and the outcome is rediculous and no reflection to the grievance so I have appealed and am waiting a response I am also being told I don’t have an injury I am to make a decision about coming back to work injured this has become stressful would appreciate an answer thanks

Ian Morris

If an employer is not following the correct procedures or upholding their obligation of ensuring that an employee can work safely (mandatory manual handling training, safe working practices, adequate equipment or ppe etc) and an employee is then injured whilst undertaking their work, the employer may have been negligent and an injured worker could seek to make a claim for personal injury compensation.

In your case, it would appear that there may be a right to make a claim. The key thing is to ensure that any of your concerns or reports of problems are made to the employer in writing (via email is fine). Whether the employer acts on the concerns or reports that you make is a decision for them, but at least you will have ensure that there is evidence available to support a claim should you go on and pursue such action.


Last year I was on the sick for 5 weeks due to a straining my arm, striping insulation off cable at work. There is no working tools to help with this procedure. On my return to work I was placed on light work but now this job has been made redundant and they are now looking for other work for me to do but my concern is that I have not fully recovered and could be at further risk needing time off or may need physio at a cost I cannot afford. Am I in a position to make a claim?

Ian Morris

The injury you sustained to your arm may well be a repetitive strain injury and if so, that could well open a route for you to pursue a claim for personal injury compensation.

We need to know a bit more about your work, how long you had been doing the wire stripping work and what kind of training, rotation to different jobs or whether the employer had risk assessed the work adequately. My initial view is that it’s likely that you have valid claim for compensation, but we do need more information to be certain.


Hi I am suffering trigger finger caused by work machine (scrubbing machine), currently awaiting surgery, do I have a case to claim?

Ian Morris

Trigger finger is an injury caused by the repeated movement or forceful use of your finger or thumb – often associated with repetitive manufacturing work or the use of vibratory machinery. Employers that have staff working in such roles or with such machinery have a duty of care to ensure that those staff members are appropriately trained to work safely, given the correct personal protective equipment and that regular breaks from repetitive tasks are provided with periods spent performing other duties.

We have expert specialist Solicitors who can help you to pursue a claim for compensation for the pain and discomfort caused by the trigger finger condition you have developed. Please call us on 01225430285.


Wear and tear. I have been working in a store for the past 15 years I’m now getting back pain, fingers, wrist and even ankle, am I entitled to anything?

Ian Morris

You can only make a claim for compensation if you are able to apportion your injuries/health issues directly to your work and importantly, to the negligence of your employer.


I have got a repetitive strain injury caused by my job. I have had no training related to my injuries and now need a operation. I will be off work for 12 to 18 weeks, how do I stand with compensation?

Ian Morris

Amongst our network of specialist personal injury Solicitors, we have experts able to pursue claims for conditions such as repetitive strain injuries. Such claims can be pursued on a No Win No Fee basis and must be acted upon at the earliest opportunity (following diagnosis).

If you were to succeed with a claim, you would be entitled to compensation for the pain and discomfort caused by the injury but also you would be able to recover any lost pay or incurred costs.


Asking for a friend who is hurting severely at work from one of her feet. She went to a doctor who said she had arthritis. She has been employed for 19 years at the same workplace. What can she do? Is the employer liable at all due to Repetitive strain?

Ian Morris

It is extremely hard to prove causation in a claim where the ‘injury’ sustained is one of arthritis. Causation is the causal link between an injury and an alleged cause of injury. To explain, if one were to fall over a loose floor surface and break an arm, the causation of the injury is clear – the broken floor. Therefore one could make a claim against whoever was responsible for allowing the floor to be loose or broken. However, when a claimant has arthritis in the foot – which is a condition that can be caused by age or numerous other life issues, it is extremely hard to prove that the arthritis was caused by being stood up at work every day.


I work 5 nights a week, sometimes for 9-10 day stretches, and for 6-10 hour shifts, and only one day off here or there. I do the same tasks every night, which included pushing and pulling heavy carts, lifting and twisting crates and boxes, cutting tape, prying open glued boxes, lifting gallons above my head, constantly grabbing and pulling items towards me at different angles. I went to a doctor this morning that has told me I have a sprained wrist due to overuse. Is my employer liable?

I do work a second job, I’ve had this job far longer, only work 1-2 shifts for a total of 10 hours max per week. There is no heavy lifting over 6 lbs, and it is not often enough to be a problem. But the manager at the job I am claiming the incident at, is trying to accuse my second job of being the cause of my injury. What do I do?

Ian Morris

Your employer may well be liable for the injury to your wrist. UK law requires all employers to adequately train staff, provide the correct equipment and risk assess all roles to ensure that employees can work safely with the risk of injury minimised.


I have been working for the council for the last 27 years and I have been using machinery. I have been flagging and digging etc, but now I have arthritis in my left wrist and was told it was work related but did not claim because 3 years had passed. However, now my right wrist has the same problems. Can I put a claim for this?

Ian Morris

If your right wrist injury/symptoms have only developed recently (within the last 3 years) you could certainly make a claim for compensation. Whether or not the claim would succeed will depend on what defence the employer can present. The employer has a responsibility to ensure that all staff are provided with the appropriate personal protective equipment, training on safe use of machinery and sufficient rest periods and job rotations. If your employer has failed in these areas, you could succeed with a claim.


I previously was employed to work in a pair by my employer. However in June I was put on as a lone worker. My work includes brushing and mopping blocks of flats and when I worked in a pair, we alternated the work but now working alone the constant repetitiveness of the work has caused me to suffer tennis elbow in both arms, for which I am having physiotherapy. Would I be entitled to make a claim? I have recently just left the company.

Ian Morris

There is certainly sufficient in your description to warrant presenting further details of your enquiry to our specialist Solicitor partners for a more detailed consideration. Of course, we need to know a little more about what was put on record with your former employers regarding your injuries and some other issues such as training and risk assessments before we can offer a qualified view on this matter for you.


I am working for a hotel for over 20 years, my injury occurred on 2011 – carpal tunnel injury. But at that time went i had the operation at the hospital i have been told by the NHS surgeons that was only an insect bite, and then i came back to work using 70% of my strength on my hand. In 2017 the same symptoms came back with a very swollen wrist and severe pain, i went to A&E then i was told that my injury was tenosynovitis. i’m dealing with rheumatologists. i was off sick for long time and i came back working as part time because of my injury and i can feel that my work are trying to terminate my contract. My question is would i be able to claim repetitive strain injury now because i got to know about the case only after 2017, not before?

Ian Morris

Our concern in this case is that you could be held outside of the maximum claim limitation period of 3-years from the date of your injury as you presented to a GP in 2011.


I reported repetitive strain injury to management in March 2015. During this time i was still made to continue the job in the same manner having to hit forced targets and sometimes not given all breaks that are mentioned in my contract.
I had some sick days in 2016 after this i was moved to heavier duties and intimidated and my injury became worse and i have now been off sick for 8 months. I have lost a lot in wages and i will not return to the job, my employer will not dismiss me because of the discrimination act so i am in limbo, i cannot resign because this would mean i have voluntarily made my self unemployed.

Ian Morris


Hi, thank you for sharing your situation with us. Sadly, we often hear such stories where an employee has reported an issue regarding their health and safety to an employer and rather than receiving support and assistance to reduce the problem or help, an employer chooses to ignore the issue and make a situation worse.

We can however offer some hope in that you have every right to pursue a claim for compensation against the employer for the repetitive strain injury you have sustained. Given that you have reported this to an employer just over 2 years ago, the employer is on notice of your health issue and the severity of the problem will be demonstrated by your medical records.

As you are probably aware, you only have 3 years from the date of an accident or diagnosis in which you can pursue a claim for compensation, in your case, you have around 11 months remaining and I would therefore strongly suggest that you make your claim now. Please email me your number or call us on 01225430285 so that we can spend a couple of minutes on the phone with you to obtain the basic information needed to enable us to link you with the right specialist Solicitor.

Claiming compensation for a repetitive strain injury would allow you, if successful, to claim compensation for the injury and the pain caused by the same, but also would entitle you to a special damages award – which is reclaiming any lost income and costs incurred as a result of the injury. In your case, I would imagine that the loss of income is a substantial sum.

We work with some expert repetitive strain injury (RSI) industrial injury Solicitors and can offer a No Win No Fee service that means that you can pursue your claim, safe in the knowledge that you would not have to pay any costs if your claim were to fail.

I hope that this information helps and we look forward to hearing from you further.

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