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About Direct2Compensation
Direct2Compensation is based in Bath and operates a nationwide UK claims service. We’ve been involved in no win no fee compensation claims since it first came to the UK in the 1990’s and have helped thousands of injured people to successfully claim compensation for their injuries and losses. We believe in honesty and transparency, and pride ourselves on our excellent customer care skills. In assisting people through what can be a scary legal minefield, we try to explain things in simple terms that make sense.
We’re a respected, transparent and friendly company that takes pride in ensuring our clients understand the process of making a claim and take every step to ensure a hassle free experience. Testimonials from previous clients and the fantastic reputation we have with our solicitors gives you the peace of mind you need to trust us with your claim. We remain involved throughout the entire process and are here to help you should you need it. Our sympathetic team will do their best to ensure that your inconvenience is kept to a minimum and that you are properly compensated for your injuries and losses. We have superb knowledge of the personal injury claims process and are well respected within the industry. Our staff are knowledgeable, friendly and caring, and our expert personal injury lawyers can give your claim the maximum chance of success.
Direct2Compensation is regulated by the Financial Conduct Authority, our authorisation number is 830395. Details can be found on the Financial Conduct Authority financial services register. We offer complete customer service, both over the telephone from our dedicated claims team and from our regional claims investigators, who are happy to visit you in person to help you win your personal injury compensation.
Our Team
Our directors worked on the formation of the Claims Standard Council and actively contributed to proposals and working parties ahead of government reforms that moved the claims sector to a regulated industry. Since the passing of the Compensation Act 2006, and as a result of the work we and others undertook, all claims management companies are now regulated by the claims management regulator in respect of regulated claims management activities. Direct2Compensation believe that regulation of our industry matches with our own ethos and goals. We want to ensure that the best possible standards are adhered to within the industry as a whole, and to guarantee that the consumer gets a better deal in the long run.
Our team is led by Ian Morris and Justin Milne. Both have been involved in the management of personal injury claims for over 20 years.
How we work
Direct2Compensation connects you, the claimant, directly to our expert network of solicitors. From that point our job is to be honest, fair and sympathetic in our explanation of the claims process and paperwork. We’ll obtain the necessary details for the first stage of your claim, and then pass your case to the right solicitor. The solicitor will then contact you to discuss matters in greater depth and offer you advice about your claim and what needs to be done. They will keep you updated throughout. Our specialist personal injury solicitors are registered with the Association of Personal Injury Lawyers (APIL). After making initial contact with our clients, their role is to review the prospects of a claim and then decide which claims can be taken forward for litigation.
In the interests of expediency, we handle claims immediately upon receiving an enquiry and do so over the telephone or via our online compensation claim form. This enables us to pass the claims direct to our personal injury lawyers within minutes and allows the injured client to concentrate on their recovery. In the rare event that a client requires a home visit, we can also arrange this when required. We ensure that the stress and worry of completing the paperwork for your claim is taken care of for you. Whilst we can never guarantee that any claimant will win their claim, we can guarantee that for no win no fee claims our service is just that – you will never be asked to pay any costs whatsoever, should you fail to win your claim.
Our staff are legally trained, knowledgeable, friendly and caring. Our dedicated UK claims team are available during normal office hours and we also have a 24/7 voicemail service, ensuring that any calls received out of hours are responded to at the earliest opportunity.
- Lorraine Adam
Using direct2compensation felt right from the beginning, right from the first contact, I received quick informative and helpful advice and was directed to an excellent solicitor best suited for my claim. Although my claim is yet to be settled the process has been easier than I initially thought, my direct contact Ian has kept me informed, and followed up contact to make sure if I have any questions or queries he will happily help if he can. Overall a pleasant experience would highly recommend this service.”
- Melany K Dunn
I’m not one who would look to claiming for anything as I believe that you should earn anything you receive, but for this matter I felt different.
Although the compensation settlement can’t take the memory of the nasty accident away, it gives me more freedom to grow my own business, which gives me time with my baby boys.
Thank you Ian and your team, I highly recommend them.” - Nat Dymer
Thank you for sorting my accident claim out for me. I’m super pleased with the outcome and the settlement has come at a handy time and will help me and my family this year.
The process was so easy, I expected some hassle, but both Direct 2 Compensation and the firm that you placed my claim with handled things really well. I was surprised at how quickly the claim settled. Thanks again, much appreciated.”
