Accident at Work – Your Rights and How to Claim Compensation

Understanding the Claims Process

We know that making a claim can feel overwhelming, so here’s what to expect:

1. Initial conversation – We listen to what happened and advise you on whether you have a valid claim on a no obligation basis
2. Gathering evidence – We help you understand what information will be needed to support your case.
3. Referral to a solicitor – You’ll be introduced to one of our specialist solicitors who will work for you on a no win no fee basis.
4. Claim submission – Your solicitor will prepare and submit the claim to the other side.
5. Resolution – The claim is either settled out of court or proceeds to a hearing if needed.

We’re here at every stage to make things simple and stress-free.

Explore how no win no fee works if you’re unsure about what to expect and remember, we’re always here to answer questions and help you to understand your rights and options.

Self-Employed, Agency and Zero-Hours Workers

Even if you’re not a permanent employee, you may still be eligible to claim:

• Self-employed: If another party (like a site manager or contractor) was responsible for the work environment
• Agency staff: Your claim could be against either the agency or the company where you were placed
• Zero-hours contracts: You still have rights under health and safety law

Not sure where you stand? Contact us and we’ll help you work it out.

Real-World Example: A Successful Work Accident Claim

The majority of people who come to us after an accident at work are anxious and worried about making a claim.  We’re more than happy to explain your rights and give peace of mind that doing so does not impact your ongoing employment, nor your colleagues or the business directly.

One such claimant contacted us last year. He had suffered a serious back injury at work after being asked to lift heavy glass panels weighing over 100kg – without proper training, equipment, or a risk assessment. Despite raising concerns and requesting a hoist, the employer refused, saying the job would be too expensive. The worker was given an ultimatum: do the job or find a new one. With a young family and mortgage to pay, he felt he had no choice.

While lifting one of the panels, he experienced a sharp pain and was later diagnosed with a herniated disc pressing on nerves. He suffered temporary loss of bladder and bowel control and was unable to walk or work. 

The claimant was forced to take a prolonged period of leave from work, during which time his employer placed him on Statutory Sick Pay (SSP) rather than continuing his usual pay.  This left him facing severe financial hardship and distress at the same time as suffering serious physical pain and limited mobility.

After contacting us, we explained his rights, guided him through the no win no fee process, and referred him to a specialist solicitor. The claim proved successful with the employer’s insurers admitting liability at an early stage given the details provided. The claimant’s solicitor was able to secure an interim payment to help with income loss, as well as private treatment and rehab. 

The claimant has now returned to work and his and the employer has reviewed its safety procedures to prevent future incidents. The client was extremely pleased with the outcome and the support he received throughout the process.