Claiming personal injury compensation when there is no record in an accident book

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A very important element in making sure your claim for personal injury compensation has the best possible chance of succeeding is to ensure that the details of the incident have been properly reported and recorded. Usually, this would include an entry in an accident book. If there isn’t one, don’t worry, as we can help – in this article we look at how to claim compensation if an accident book record of your injuries doesn’t exist.

Table of contents

What is an accident book?

An accident book provides an employer, business or venue an official means of recording incidents and injuries. Anyone who has suffered a personal injury on their premises has the right to request that the details of their accident and injuries are reported and recorded. The details recorded in an accident book can prove to be extremely important when it comes to a solicitor winning a claim for injury compensation.

The two most common areas of personal injury claim where accident books play a big role are accidents at work and slipping claims, such as on a wet floor with a lack of hazard signs, in a supermarket, shop, restaurant or other similar venue. In most circumstances, staff members from such establishments will automatically make a record within an accident book if someone is injured. However, you should do all you can to make sure that this has happened, as if it has not, the strength of your claim for personal injury compensation could be weakened.

But that doesn’t mean you can’t claim without an accident book entry. A strong record in an accident book is just one of the many key bits of evidence that can help any personal injury compensation claim reach a successful outcome, and you can often find other means of proving what happened.

Proof of liability

Records of the details of an accident, what caused it, what injuries have been sustained and what treatment or advice has been given at the site of the accident support a claim for personal injury compensation. An accident book record provides proof that an accident happened in a certain location and in a certain way, which in turn helps a specialist injury claims solicitor to prove liability rests with the defendant of the claim.

Accident book records form an often essential part of the ‘paper trail’ that will enable your specialist personal injury solicitor to successfully pursue your claim for personal injury compensation. When combined with medical evidence and witness information, the entry can be the final piece of a jigsaw that forces a 3rd party to admit liability or for an employer to admit to employer negligence.

One of the biggest obstacles to making a claim for personal injury compensation when details of it are not recorded in an accident book is that it could lead to a solicitor being less willing to run your claim on a Conditional Fee Agreement (No Win No Fee) basis, as the risk of losing increases. The lack of a report gives the 3rd party some room for manoeuvre should they wish to deny liability in relation to your claim. If there is no accident book entry the 3rd party could try to deny any knowledge of the incident, or even try to claim that you were not injured where you said you were.  The onus would then be on you to prove that what you have said is true.

What an accident book should record

Accident book entries should list the type of accident that happened, such as a slip on a wet shop floor.  In order to provide the best evidence to support a claim for personal injury compensation, an accident book record should also list other important information. For example, making sure that the lack of a hazard warning sign being present is noted if relevant. Details of injuries and immediate symptoms should be recorded, and if relevant confirm that an ambulance has been called or what first aid has been administered. Where possible, all injured parties should ensure that they request the accident book and that they are allowed to read and agree to the details of any entry made by a staff member or other person in relation to their accident.

What to do if there is no accident book entry

But what if the details of your accident have NOT been recorded within an accident book? Can you still make a claim for personal injury compensation? Thankfully, there is no law that states that you cannot make a claim in such circumstances, but for obvious reasons it does become more difficult to pursue a claim if this is the case.

Of course, if the injuries sustained were so serious that the injured party was incapacitated and whisked away from the scene by paramedics, there is a chance that an accident book entry has not been made, especially in a shop. In this case, ambulance records would prove that you were injured in a certain location and therefore this could not be denied. In such cases, you would still have a reasonable prospect of pursuing a claim for compensation.

Employers should always fill in accident book entries after injuries in the workplace. If you did not record details of your incident with the management or owners of the establishment or workplace where you were injured and still wish to claim, there are things you can do to help prove your claim. Here are some useful tips for those of you who have NOT recorded the details within an accident book:

  • Write to the relevant 3rd party (eg supermarket, shop, employer) explaining the details of your injuries, how they were caused and explaining your accident. Request that they make a record of it within their accident book. Send the letter by recorded delivery and retain a copy for yourself (along with proof of postage). This could become a useful document when it comes to pursuing your claim.
  • Contact the 3rd party where you sustained your injuries. Ask if anyone has made a report. Ask if there is any available CCTV footage of the accident and if so, request that it is retained.
  • You can take photographs of hazards at work, such as faulty machinery or inadequate work practices.
  • Seek independent witnesses that can support your version of events. The witnesses must be independent as they could be cross-questioned should the claim reach court. If you can provide details of witnesses and these witnesses can corroborate your version of events, your prospects of successfully claiming personal injury compensation will greatly increase. You can ask colleagues and co-workers if they would be willing to act as witnesses. Whilst this is obviously a difficult thing for them to do, we’ve found that many people who are sick of the employer neglecting their safety at work are more than willing to help.
  • Make sure that you inform your GP, A&E doctors or physiotherapist as to the cause of your injuries. If they have recorded your injuries as being caused at a certain place and in a certain way, again, this helps you with your proving liability against a 3rd party.

If you have been injured in an accident which hasn’t been recorded, know someone who has or just want to find out more about making a claim, call us on 01225 430285 or if you prefer we can call you back and we’ll gladly help.

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Questions & Answers


  1. Rozina

    I had accident at work in first week of March when a resident hit me in the nursing home. As a result, my nose was broken and also my vision has been affected – colours have gone and the world is black and white for me. At work they didn’t put the details on an accident form as on that day there was shortage of staff and also all staff didn’t get proper training until now.

    Until now my sense of smell is not working and I also feel dizziness. My GP sent me to A&E but they didn’t send report of my eyes yet because they have done an MRI scan – but they sent the report about my broken nose. Can I make a claim to get any compensation or not without any accident record in the accident book at work? Also my Doctor gave me a sick note for 4weeks. Can I go my other job or not?

    Reply
    • Ian Morris

      The lack of an accident book entry should not stop you from pursuing a claim. Given the lack of proper record, we would recommend that you make your own report in writing and send a copy to the employer via email.

      As your employer has not provided you with the appropriate training, you have a right to make a claim for compensation.

      Reply
  2. Yvonne

    Hi Ian,
    Thank you for your quick reply, much appreciated. My boss at work is aware of the accident as I told him about it as soon as it happened, does that make any difference at all regarding whether or not I can still record it in the accident book 13 days later?

    Reply
    • Ian Morris

      As your boss was made aware of the incident at the time, they should already have made a record of the accident in their accident reporting system/accident book. If they have not, they should allow you to do so as you had told them at the time.

      Reply
  3. Yvonne

    Hi ,
    I had an accident at work 2 weeks ago, but did not put it on the accident book. I didn’t think I’d done any damage at the time. Can I still record this in the accident book.at work even though it occurred 2 weeks ago?

    Reply
    • Ian Morris

      Your employer would not be obliged to allow you to record the accident in their accident book now as quite a bit of time has passed since the accident date. However you should certainly ask to record the details. However, there are things you can do if your employer won’t let you use their accident book, such as emailing your own report to the employer for example.

      You should not let the accident book issue prevent you from pursuing a claim for compensation though, our specialist Solicitors can still succeed with a claim for you if you were not at fault for the injury.

      Reply
  4. Cameron

    Hi there.

    I few months ago I was injured on duty, The department that I was working in expected us to lift very heavy items that are supposed to be two man lift but due to them hounding us on targets we had to lift it ourselves, When I reported my injury to my line manager he completely ignored me.

    A couple months down the line and I’m suffering from incredible back pain. ( I left the company in April)

    Reply
    • Ian Morris

      This would appear to be a case of employer negligence, specifically with regards to safe lifting and manual handling training provision. As such, you have a right to make a claim. This is something our Solicitors would be happy to pursue for you.

      Reply
  5. Mike Wiseman

    I had an injury at work on a pig farm. As a result, I’ve had ongoing treatment for the last 2 years and might still need an operation.

    The accident was reported to my manager who at the time did not write out an accident report for me. I am in constant pain in my knee and on strong pain killers which only just help me get by. I don’t know what to do as I have been told by doctors and physio that by carrying on working there, I am not doing any good for the injury to heal and it was recommended that I stop doing this job.

    Can I make a claim even though there is no record of the accident?

    Reply
    • Ian Morris

      UK law affords you a maximum claim limitation period of 3 years from the date of the accident, so you should certainly be attempting to make a claim at this stage before your limitation period expires.

      As you are still suffering ongoing pain and medical experts are advising that your work is not compatible with healing, you have every right to make a claim and the fact that your employer failed to make a written report of the injury despite you advising them of it is their fault and shouldn’t prevent you from seeking justice and compensation for your injuries and any loss of income or costs.

      Reply
  6. Mohammed

    I had an accident at work and a pre existing knee injury had been aggravated, I managed to get it recorded in the accident book but due to me having an appointment with a knee consultant in a months time about the injury I sustained previously and due to covid I did not go to A&E, but I did inform my care worker who I speak to in regards about my mental health, will this still be valid?

    Reply
    • Ian Morris

      The fact that the ‘new’ injury or worsening of the pre-existing condition has been recorded at work and reported to the care worker, there should be no problem in terms of making a claim for compensation for this recent accident. Make sure you ask your Consultant to record in their notes that you have had another accident which has exacerbated your knee problem as your medical notes may be relevant in any claim.

      If you would like help in making a claim for the recent accident, please call us on 01225430285.

      Reply
  7. Kirsten

    Hi I was shopping with daughter ( 8 months old) when a staff member was stacking boxes and 3 fell on top of her leaving her with marks on her face the staff member basically ran off not doing anything not getting any first aid or writing anything , I rang the store when home 1 hours later then we wrote it down , I have proof of what time I was in store on a receipt can anything be done ?

    Reply
    • Ian Morris

      Much will depend on the severity of the injuries to your daughter and whether the marks on her face are more than superficial and last more than a few days. If you have sought medical attention and your daughters injuries are sufficiently serious, you could seek to make a claim for her.

      Reply
  8. Carl

    I injured myself at work but I don’t think the duty manager has recorded it and no one from work has contacted me about it even though I am off work.

    Should I email what happened to the companies health and safety email address so they have a record ASAP.

    Reply
    • Ian Morris

      It is important to ensure that an accurate record of your injury and the incident that caused it are made with your employer. Therefore, you should email them regarding the incident and give a full, detailed explanation of what happened and what injuries you have sustained.

      Please call us on 01225430285 so that we can discuss your accident at work, with a view to helping you pursue a claim for personal injury compensation.

      Reply
  9. Darren

    I work as a slaughterman and when lifting some guts I felt a slight pull in my side, thought nothing of it at the time as it felt it wasn’t much at the time,, but as a couple days went by I noticed a small lump near my groin, after looking it up on the internet it said it could be a swollen glan and should go down after 2 weeks. It didn’t so I went to the doctors and found out it was a hernia, I had no understanding of hernias at the time, I didn’t fill in a accident form as felt it wasn’t an accident as such. I went to the doctors 2 weeks after I pulled it, could I make a claim for this?

    Reply
    • Ian Morris

      If your employer has not provided you with the appropriate safe lifting/manual handling training, you could have a right to make a claim against them. Employers are obliged to ensure that employees are given the appropriate knowledge and guidance to allow them to work as safely as possible. In a case where an employee is injured because an employer hasn’t provided adequate training or manual handling guidance, the employee can make a claim.

      We would be very happy to further consider your potential claim. If you would like to further discuss this with us, please call us on 01225430285 or ask us to call you.

      Reply
  10. Louise

    I sustained a serious injury in 2018 when I had to carry an exhibition stand and materials in a hiking backpack bought by my boss so that a courier was not needed to take our stand to London and back. I had to put the bag on a table at the venue to get into it and I had to remove it to get on the tube. However when i got off the tube I tried to put the bag back on and it fell sideways and pulled my arm out of its socket . Rail staff called an ambulance and I was taken to UCL and had an overnight stay as it took hours and eventual sedation to get the arm back into place. I had treatment at my hospital the next day as the arm was still not in place and had follow ups including MRIs and under a consultant. I had aprox 3 months off work which they paid (originally they were just going to pay sick pay). As far as I am aware the accident was never put in the book and was not reported to the HSE and the bag is still used. It was weighed by my father – and it was between 20kg and 21kg. Is there anything I can do ?

    Reply
    • Ian Morris

      The method of transporting work equipment from site to site is something an employer must consider carefully, including the potential risk of injury to those tasked with carrying or moving such an item. Whilst an employer must ensure that they have provided manual handling training, they must also ensure that the work that they are expecting a staff member to perform can be completed within the framework of manual handling guidance.

      It would appear that your employer has not adequately considered the risk of injury in the way that they have expected you to lift and move this item. They appear to have provided inadequate equipment and exposed you to the risk of injury as a result. Our initial view is that you have a valid claim against your employer and that this is a matter our Solicitors would wish to pursue for you.

      Reply
  11. Sharon

    I have injured my rotary cuff constantly Opening a fire door for people but it was a year ago and I’m still in agony, I didnt log it in an accident book though would this stand up or not?

    Reply
    • Ian Morris

      An accident book record will help in a claim for personal injury compensation as it provides an element of supporting evidence for the claim. The accident book simply helps to ‘prove’ that an injury was sustained at a certain time, in a certain place. Therefore, without an accident book record, we would look for some other helpful evidence – such as medical records. If when you first reported your shoulder pain to your Doctor, you discussed the heavy fire door as the potential cause, this will help to support your claim.

      We would be more than happy to further consider your claim and would like to try and help you pursue your claim further. Please call us on 01225430285 or ask us to call you and we’ll be in touch to offer help.

      Reply
  12. Rhona

    Is it illegal for a manager to change an accident form once it has been wrote and signed and will be used in personal injury claim?

    Is it illegal to sack employee for one thing when it was actually to prevent the above being found out?

    Reply
    • Ian Morris

      Any dishonest act is potentially illegal. If a report has been made that accurately records the details of an accident at work and that record is then changed to alter the facts and make it appear that the fault of the accident rests with the employee instead of the employer, that is fraudulent and should be reported to the authorities.

      As for the dismissal query, that is a matter you should discuss with an employment law expert.

      Reply
  13. Susan

    Hi i had a fall at work which was off a seated area that i had to climb on to reach to polish. I went to the hospital and they said it was muscle damage. They told me if it didn’t get better to go back which im about to do. My partner worked at the same place and asked about the accident book but was told that there isn’t one!

    Do you think i have a chance to claim?

    Reply
    • Ian Morris

      If your employer is expecting you to balance on a chair whilst working at height, there is a strong likelihood that this would be seen as employer negligence. Employers are obliged to ensure that employees are able to work safely and they must minimise the risk of injury at work. Therefore, where the employer tasks you with working at height, they MUST provide a safe and secure way of doing that work and training to enable you to do the work safely. In this case, you should have a step ladder and training to ensure you can use it safely.

      My initial view is that you do have a claim. Please make further contact with us if you want to take this further and pursue a claim against your employer.

      Reply
  14. Alex

    I was working in McDonalds on the drinks station and was asked to brush underneath the counter. When I bent down, my leg seized in pain and I thought I had cramp. It turns out I had sciatica after an MRI confirmed it wasn’t my leg. Unfortunately, I did not know to record it in the accident book as I was not aware it existed at that point in time. My only evidence to justify this injury was sustained at work is that my colleagues were well aware I had the injury as I had often asked not to lift heavy weight objects or do anything too intense, yet I still ended up having to lift heavy objects when the restaurant was busy. This incident happened roughly a year ago and I’m still suffering. I often told the managers throughout the year that I had sustained the injury while working in the workplace and that I could not do certain tasks they asked of me. The GP was made aware by me not long after that I had noticed the pain while working on the aforementioned drinks station. There are health and safety guidelines regarding lifting, but this does not relate to the actions I had performed, having to bend down continuously to shovel ice into cups (I’m 6ft 2.5) and despite common requests not to work on or do specific jobs, I often ended up having to.

    Reply
    • Ian Morris

      Sciatica is a very upsetting, painful and debilitating condition. However, in your case I don’t see that you could make a claim against your employers for 2 reasons.

      Firstly, there is the lack of the incident being reported at the time and although your colleagues were aware of your pain, the company would deny responsibility due to lack of evidence.

      Secondly, you would struggle to prove a causal link between your work and the injury and as such, a Solicitor would most likely not wish to pursue your claim on a No Win No Fee basis due to the obvious risks of not succeeding.

      Reply
      • Alex

        Alright thankyou for the advice.

        Reply
        • Ian Morris

          You’re welcome. If we can be of any further assistance, please do not hesitate to contact us.

          Reply
  15. John

    Can I still claim for back injury as when I went back to office there was no one in office and can’t find accident book so where I stand here?

    Reply
    • Ian Morris

      If there is no person available and no accident book provided, you should make your own report of the accident in which you were injured in writing and send it to your line manager or HR department.

      It is important to ensure that an accident report is made in order to protect your rights and support any future claim.

      Reply
  16. Sharon

    Hi I had a accident at work but did not write it in the accident book, however I did tell my manager, as I was making a bed in a residential home I banged my finger very hard on a wooden bed frame. It was very painful. A week later it wasn’t getting any better so I went to a&e for a X-ray they said it was a injury called a trigger finger. I had a splint put on for 8 weeks with numerous visits to physio at the hospital. I was off work for 8-9 weeks, can I claim?

    Reply
    • Ian Morris

      The lack of an accident book entry could be problematic in terms of making a claim, but wouldn’t necessarily stop you from pursuing a claim against the employer.

      However, the main immediate issue to ascertaining whether or not you can make a claim for personal injury compensation is understanding where your employer may have been negligent in this accident. To make a claim for personal injury a claimant must be able to identify an act of negligence by another party. In this case, your employer. You mention that you knocked your finger with force on a wooden bed frame. How did that happen?

      Reply
  17. Ross

    I have banged my elbow really hard at my previous employment and never reported it as thought I’d be fine as just banged my elbow. Tho pain has returned and think the pain may be there for life.

    Reply
    • Ian Morris

      Without having reported the injury to your former employer at the time, making a claim for personal injury compensation becomes far harder and it is unlikely that it is something that a Solicitor would now be able to pursue on a No Win No Fee basis. Whilst your injury may be severe, there is no way of proving that it happened at the former workplace and as such, your former employer and their insurers will have no problem in defending the claim on the basis of a lack of evidence that they are liable.

      Reply
  18. Nigel

    Good afternoon. Basically, I had an Accident at work in 2015 and no report was filled in although I went for X-rays at Hospital, since then I have been in pain and so much so I was t old by Occy Health to get a medical note until fit to return. This was last February, till now i’m still off work, and recently have now been Diagnosed with CARPAL TUNNEL SYNDROME which has caused no end of problems for me, is there a possibility of a claim on this please? Thank you

    Reply
    • Ian Morris

      You may be too late to make a claim as more than 3 years has passed since the accident you had at work in 2015. You may be able to make a claim for the carpal tunnel syndrome problem, if you first developed symptoms within the past 3 years?

      Reply
  19. Suzanne

    Hi i work in a canteen and i moved a cage of fruit from the store room into the shop part, i was lifting boxes of bananas and felt something pull in my lower back and upto my neck so asked somebody if they could help move the rest. I didnt record it but now 2 weeks later im on sick with pulled neck muscles which i also pulled in june but couldnt say if it was work related at that time which i’m now starting to think it was! Can i still put it in the work book and could i claim as it seems to be a reoccurrence of the injury?

    Reply
    • Ian Morris

      You should still attempt to record the injury at work within the employers accident book or incident reporting system. If your employer has not provided you with the required manual handling training, you could seek to pursue a claim for compensation against them as there would be a clear argument to be made to show that the employer had failed in their obligation to your safety at work by not doing what could be reasonably expected of them to reduce the risk of such an injury at work.

      Reply
  20. jim

    hi, i was working for an access firm and was asked to pick up a machine from somewhere, i didn’t know how to make it smaller in order to get it out door so as i attempted to make it smaller it fell on my foot resulting in permanent damage. But i didn’t report this as i was worried it would mean dismissal, where do i stand with this? thanks.

    Reply
    • Ian Morris

      As you may appreciate, having not reported the injury you suffered at work to your employer could undermine the strength of any claim for compensation. In this case, the employer and their insurers will fight any claim and demonstrate that they were never informed of the incident.

      Reply
  21. Philip

    My incident has not been put in an incident book. I have asked for a copy of my incident and employer’s signature and mine. I know I have not signed one.

    Reply
    • Ian Morris

      Your employer should ensure that the details of your accident are properly recorded. It may help if you make your own written report and forward a copy to the employer – perhaps by email?

      Reply
  22. Florence

    My partner had a bad accident at work involving machinery earlier this year in February and returned to work in mid May. an accident report was filled in, his boss has come to him yesterday the 29th August requesting that he sign the accident form by the end of the day. He’s pressured him (he hasn’t signed it) but he’s been told he can’t have a copy of it, never mind take it home to have a look properly and cross reference it with a recording he made of it for his protection, because when work came to ask his version of events he was fresh out of hospital and drugged up to his eyeballs. Can they do that, or is he entitled to a copy of it to read on his own time? Thank you

    Reply
    • Ian Morris

      Your Partner’s employers cannot ask him to sign something that he has not read and he should refuse to sign anything under such circumstances. The employer does not necessarily have to give him a copy of the report to take and keep, but they should allow him to read anything he is being asked to sign.

      Reply
  23. Vicki

    I was pushed by a young person in my care and I fell back against the shower. 2 weeks later I was in excruciating pain on my right rib area, I was diagnosed as having a rib injury and signed off from work. This wasn’t recorded in the accident book but was recorded in an incident report that I was pushed, can i make an injury at work claim?

    Reply
    • Ian Morris

      You can make a claim against your employer. However, the obvious hurdle you will face is proving that the injury happened at work due to the lack of accident book entry.

      Reply
  24. Paula

    Hi I work in care and a few months ago had my thumbs bent right back by a service user. My senior in charge wouldn’t allow me to write it in the accident book, so he said I was to write it on an incident form.

    I did write it in the notes of this service user, but I have a feeling the incident form may have ‘accidentally’ gone missing. I am going to ask.
    I am now suffering with my thumbs as a result of this incident. Would I be able to still claim?

    Reply
    • Ian Morris

      Yes, you would still be able to make a claim for this injury. The employer will be held liable if it can be shown that they have been negligent towards your health and safety at work. In such a case, the claim will be won if your employer failed to properly train you or if they failed to adequately risk assess the service user in question and warn you of the risks that they could present to you in your work.

      Reply
  25. Jill

    Not an accident, but I hurt my back at work partly due to poor posture on my part. Partly due to the work conditions. It hasn’t been recorded in the accident book. Do I have a valid claim?

    Reply
    • Ian Morris

      To succeed with a claim, you will need to demonstrate that the employer was negligent towards you. You mention bad posture, which is not an employer responsibility.

      However, if the working conditions are such that you are cramped and cannot sit or stand correctly, you could make a claim. Any injury needs to have been reported to your employer and medical treatment should be sought.

      Reply
  26. Margaret

    I injured my back and knee at work. I had a little training, seen just a video, no physical training? Work for NHS, silly bent over to pick something up, back went into spasms and my knee ended up having an operation. They put too much work on me and my knee gave way? Not even put it in an accident book.

    Reply
    • Ian Morris

      The lack of manual handling training could be relevant to your injury and you could look at making a claim. However, the lack of a report to the employer could be damaging to your claim.

      Reply
  27. Leigh

    My dad had a fall at McDonalds as the floor was wet. The shift manager came out with a note book took name and address and injures he received asked if wanted to report it went away came back with an blank accident form and asked my dad to sign A blank form and she would fill it in later on. I don’t think it’s right that he should of been asked to sighn a blank form and she would fill it in properly later on.

    Reply
    • Ian Morris

      You are right that it is not the correct way to record an accident as your Father should have been afforded the opportunity to see what was recorded before he signed the document. To protect his rights, I would suggest that your Father return to the McDonalds restaurant and speak with the Manager and ensure that a proper report is made that accurately reflects what happened.

      You describe a slipping accident scenario that would indicate that it would be a fair move to proceed with a claim for slipping accident compensation. If your Father wishes to make a claim, please ask him to call us on 01225430285.

      Reply
  28. Sam

    Hi, I had an accident at work – no accident book at work but i’ve got it recorded and my doctor and my physiotherapist. I ended up having to have surgery on my back, informed my manager.

    Reply
    • Ian Morris

      What accident did you have? What work do you do and how did the accident happen? To be able to advise you as to whether or not you can pursue a claim for compensation after an accident at work, we’ll need to find the answers to questions like these so that we can identify whether or not your employer has provided adequate training or if there is a possibility of attaching negligence to your employer.

      The accident book entry, whilst a helpful piece of evidence to support a claim for compensation is not the be all and end all to allow you to make a claim, so don’t let the lack of such a record stop you from pursuing your claim enquiry further.

      Reply
  29. Emma

    I work as a chef at a hotel. I burnt my feet 11 months ago as a pot of boiling soup was placed on a high trolley where it shouldn’t have been and fell landing straight onto them and the shoes I was supplied with didn’t protect them. I didn’t receive any medical attention or an accident report form as they failed to do both. I’ve seen several GPS, been to hospital and been signed off work being unable to even walk.

    I didn’t do this sooner because I thought the injury would heal on their own but it’s been almost a year now and the skin on the top of both my feet are still raw, bloody open wounds and I have to use a walking stick.

    Although I don’t have an accident report form, I have photographic evidence of my injuries through the entire 11 months, the doctors should have proof of treatments ect and everyone at my workplace including managers know all about what happened.

    11 months have passed and I’ve recently discovered that they will never fully heal again as the burns were so deep and didn’t get treated immediately, my skin has pernament damage and now I have a sensitivity to even wearing shoes and socks it’s almost like an allergic reaction.

    I just don’t know what to do next. I hope I can get some answers.

    Reply
    • Ian Morris

      An accident report form would have been helpful in this matter, but the lack of one would not necessarily prevent you from being able to make a claim for compensation.

      The hot soup was clearly placed in a hazardous position by someone and the injuries you have sustained are serious. We would be happy to help you further investigate making a claim for burn injury compensation in this matter as it is something worthy of further expert consideration.

      You can call us on 01225430285 or if you prefer, you can request a call back.

      Reply
  30. Sima pervin

    I work as a carer at a care home. 2 months ago I had a knee injury at my work place, but I forgot to report it. I’ve been seeing my GP for treatment and further investigation about the injury is taking place. Until now I have been giving sick note at my work place.

    I’d like to report my injury now, could you help me out with further information on how is this possible to do?

    Reply
    • Ian Morris

      Given that 2 months has passed since you sustained your knee injury, your employer may refuse to allow you to record the details in their accident book. If so, the best course of action would be to make a written report of the knee injury and send it to your employer asking them to record the details for you. You could mention that you didn’t realise the severity of the injury initially and it has only recently become apparent that it is fairly serious. You should make mention of what you were doing, where and when and how you were injured. If you can identify any negligence or hazard that could be put at the responsibility of the employer, you should note that also.

      Reply
  31. Patrick

    Hello I injured my back carrying something I shouldn’t of been down the stairs, I was informed to do it by a site manager, I didn’t put it in the accident book because I’m agency and thought they’d just get rid of me, I have messages though with my supervisor confirming the injury, my back just doesn’t seem to be getting better but it happened two months ago and they said they were going to put me on light duties but this didn’t happen and now I can’t work and I’m on benefits, have I got any chance of claiming compensation?

    Reply
    • Ian Morris

      The lack of an accident book entry should not stop you from further investigating whether or not you can make a claim. We would be happy to help you in this matter.

      Reply
  32. Mark Paulsen

    I want to know if I informed my manager about my back problem, but communicated it through whatsapp text & over a weekend, if that is a sufficient record of a workplace injury? I did feel severe pains on the Friday before leaving for the weekend, but I did not take is seriously. However, on the Saturday the pain became more excruciating & severe so I was taken to hospital by ambulance. On the Monday & I was off from work the whole week due to the injury and pain.

    I recently learned that the manager never made an I,O,D report. I am working under an agent but I do have my medical reports that confirm I developed a slip disc at level 4&5 & that the situation was caused by heavy weight lifting that I only do at work & I am currently still doing it, although a medical certificate advised my employer that I should be doing light duties. I was told by the manager there is no light duty for me.

    What must I do in regards to this matter because I still want to go to the labour department to report this to them. This incident happened last year (September 2018), please advise.

    Reply
    • Ian Morris

      If you have screenshots or print outs of the whatsapp conversations in which you report your injury and problems, that would provide useful supporting evidence for any claim you go on to make. An accident book entry is the ideal way to record a workplace injury, but a record does not mean a claim will succeed, it simply provides evidence that an injury happened in the workplace.

      If your employer tasks you with lifting as part of your work, UK law obliges all employers to provide staff with manual handling training and a working environment that enables the employee to work safely and follow such training.

      Reply
  33. Gail

    I slipped on some liquid in an Asda store and fell (on June 1st). I banged my knees and back due to the impact but was in shock so I tried to get up and an Asda employee helped me up. She just asked if I’m ok and if I needed anything. There were other customers who were looking so I just asked for some tissue to wipe the liquid off my shoes and got what I had come in for and left as soon as I could as I was embarrassed. I didn’t know I had to ask for a manager or fill the accident book as I had never slipped before. I have been getting pain in both my knees since then and it is painful when I ascend and descend steps. I called the store today to ask if my incident was recorded in the accident book and the guy told me that as I wasn’t assisted by a first aider or didn’t inform the duty manager, no entry was made and that he’s sorry and if it happens the next time to inform the duty manager. Is there anything I can do or should I just carry on taking painkillers and hope the pain goes on it’s own? Thanks

    Reply
    • Ian Morris

      Given that your accident was only 4 days ago (today is the 5th June) it would still be appropriate to report the accident formally. Perhaps the best way of doing this in these circumstances, would be directly to the head office by email. You should make mention of the fact that a store worker helped you but didn’t offer formal first aid or advise you about an accident book. You should also explain why you fell and where/when.

      We would be happy to further investigate a possible claim for compensation for you for the injuries you sustained. In slipping accident cases, a claim may succeed if we can prove that Asda failed in their duty of care as the occupier of the premises to provide a safe and secure environment.

      Reply
  34. John

    Hi, around February 2018 I I injured my shoulder at work lifting heavy beds, I never thought anything of it at the time so never made an entry in the accident book although I injured it whilst working with my manager whom I worked with everyday so he was aware that I had hurt it. The pain wore off so I thought nothing of it but eventually the pain came back bad enough for me to seek help as it was making my job unbearable and sleeping was a big problem. I started physio around 8 months ago but the pain got worse and after having a MRI scan it showed I tear in my rotator cuff. I am on the verge of starting intensive physio two times per week for six weeks so as to hopefully avoid surgery, the pain and lack of sleep got so bad I could not carry on doing my job and had to quit a few weeks ago to find a job less physical and less demanding on my shoulder as I have limited movement in it and the pain is constant.

    My concern is that it was not recorded in an accident book at the time but as I mentioned it happened whilst working with my manager and I worked with him every day since so he is well aware of my injury and obviously knew of my physio appointments, doctor appointments etc.

    Reply
    • Ian Morris

      Clearly, it would have been wise (easy to say with the benefit of hindsight) to record this within your employers accident book. The lack of an accident book report does give the defendant insurers wriggle room and an easy way out by placing a burden on you to prove that your injury was caused at work. You could write to your former employer advising them of what you have said here – that you didn’t make an incident report at the time as you felt it wasn’t too serious and that overtime, the reality of the severity of your injury has become obvious and that you were forced to leave the workplace due to the injury sustained.

      If your former employer failed to provide you with manual handling training or appropriate equipment and guidance to lift and move items safely, they are likely to have been negligent and as such, could face responsibly and liability for the injuries you have sustained whilst working for them.

      Reply
      • John

        Hi, all the years I worked there we never had any such training, no manual handling training at all or any risk assessment, the job involved heavy lifting all day, there isn’t even a first aider that I was aware of and it was only a small place, health and safety was pretty much non existent.

        Regarding reporting it now would an email be appropriate ? And as I mentioned about working with my manager would him acknowledging the cause of my injury count towards helping with a claim ?

        Thanks for your advice

        Reply
        • Ian Morris

          Reporting the accident at this stage is certainly appropriate and sending an email is likely the only reasonable way of doing this.

          Reply
      • John

        Thank you for your quick reply, as for reporting my injury now would an email be appropriate ?? Also would my warehouse manager of had to report it in the accident book as well or is that entirely my responsibility ?

        Also regarding manual handling training, risk assessment and health and safety, I never had any manual handling training in all the years I worked there even though heavy lifting was my job all day everyday, health and safety is non existent and I don’t even think there is a first aider in the work place.

        Reply
  35. Lewis

    I snapped my bicep at work nearly two years ago but it got brushed under the carpet so no accident report book, instead they said they would pay me a weeks wage which at the time I took because I couldn’t afford to be out of work self employed, now I don’t work for this particular company any more I feel like it’s time to make s claim, is this still possible?

    Reply
    • Ian Morris

      To succeed with a claim for compensation if you’re self-employed it is important to be able to provide evidence to support a claim. The lack of an accident book report could be a problem, but if you attended Hospital or the GP immediately (or within a day or two of the injury) and stated that it happened at work, your medical records could provide the evidence you need.

      Reply
  36. Angela Dunn

    My daughter slipped in Macdonald’s in January 19. Macdonald’s are refusing liability as they said I didn’t report the incident straightaway. I reported this on the phone to customer services, they sent me vouchers but yet they are not acknowledging liability the floors were wet, there were no signs to say wet floors.

    Reply
    • Ian Morris

      Has your claim or complaint been handled by a specialist personal injury Solicitor or have you been liaising with McDonalds and their insurers directly?

      Reply
  37. Denise

    Hi. I recently slipped on a dancefloor and sustained a separated clavicle. I attended a &e and have a photo of the x-ray.
    The accident happened a couple of weeks ago and the owners are refusing to add this to their accident book and say they will look into it. The dance floor was wet. I was in no state to add to the book at the time and do not recall being asked to do so.

    Reply
    • Ian Morris

      You should make a formal report to the venue in writing (by email or letter) to ensure that the owners of the venue are on notice of your accident. If the floor was wet, you need to mention that as the cause of your slip and also the lack of hazard warning signage or prevention of people taking drinks on to the dance floor.

      You do have a right to claim compensation and this is something our specialist Solicitors can help you with.

      Reply
  38. dan

    I was stood next to a forklift truck at work in a extremely noisy environment as to where i couldn’t hear the truck running, the driver set off with the wheels on full lock which then the truck swung round and drove up my leg and stopped below the kneecap. I was rushed to hospital with compartment syndrome and operated on immediately, i broke my leg in 4 places and had to have a skin graft and also had to have my tendons and ligaments reattached, and had 4 blood transfusions. I was in hospital 3 weeks and now at home unable to work, i also am unable to move my foot and have no feeling at present due to possible nerve damage which may need further surgery. I have also heard different stories that the driver has no licence and the investigation at work was only internal, where as i think is should have been external HSE. I believe that my work may try to cover it up, i am unsure it went in the accident book, do i have a right to put a claim in as my consultant stated i may have further complications later on in life?

    Reply
    • Ian Morris

      You describe a clearly serious workplace injury and a nasty accident at work. Given the severity of your injury, it is very likely that you will suffer long term complications from your injury and possible that you may never fully recover. As such, doing anything other than attempting to claim compensation by way of a claim for accident at work compensation against your employer and their insurance.

      You are right in stating that an accident at work with such serious injuries at the centre of it, MUST be reported to the HSE and to RIDDOR by the employer. If they have not already done so, you should contact RIDDOR yourself to make them aware. This could well protect your interests going forward.

      I would imagine that an Ambulance attended the scene of the accident to take you to Hospital for emergency medical treatment? If so, the Ambulance service will have important records that can help to provide further evidence to support any claim you may make.

      We would be very willing to support you and attempt to pursue your claim for compensation on a No Win No Fee basis. Should you wish to take this further, please call us on 01225430285 or use the ‘start a claim’ page of our website and we’ll help you to understand the claims process and what rights you have after being injured in an accident at work.

      Reply
  39. christie

    I slipped on wet/slimy patio within a pub/restaurant garden. it wasn’t raining at the time but had been heavily raining most of the day that day. as I stepped from one foot to the other my left leg below the knee bent completely to the left, I fell and all my weight was then put on my knee which was bent the wrong way. this happened on 19th January 2018. I told the manager of the pub at the time but didn’t get it put in an accident book (I didn’t know I had to) and he didn’t offer this. I ended up in A&E early sunday morning for x-rays etc as I was in immense pain and psychically couldn’t walk. I have had numerous appointments since. an MRI last Saturday and yesterday was given m y diagnosis of a “ruptured ACL” ligament of my left knee. I am being referred to a knee specialist and for physio. I have been told I may need surgery and that my knee may never heal. I have had my leg in a leg brace for over 7 weeks now and although I can weight bare on my leg a little I still need to use crutches for anything longer than a 10 step walk. I spoke to 2 companies and they have said they don’t think they can help as I didn’t take pictures at the time or get it put in an accident book(it wasn’t as far as I am aware) however it could have been as I did mention it in passing to the manager shortly after. do you think I will be able to find a way around this and be able to claim?

    Reply
    • Ian Morris

      The problem you have has already been brought to your attention by the two previous firms you have spoken with. The lack of supporting evidence (accident book and photographs), does make your situation more difficult.

      You could of course return to the venue and obtain photographs – if it is still in the same condition and if the accident was recent, ask that they record the details in their accident book.

      Reply
  40. stewart

    hi i caught my finger at work today between a block and scaffold pole, its caused bruising and swelling but i never put it in the accident book. i showed a first aider and they said i’ve badly bruised it, so i didn’t think anything else of it but it’s still throbbing when it gets cold, is there anything i can do to make a claim or would i be wasting my time? thanks.

    Reply
    • Ian Morris

      It is hard to advise you at this stage as to whether or not you have a valid claim. The best thing to do would be for you to make further contact with us so that we can speak with you and find out more about how your finger became caught between the block and scaffold pole as this will enable us to advise you as to whether or not you should pursue a claim.

      Clearly, the injury is serious enough and it would be wise to seek specialist medical attention on the finger. You should also make sure that there is a written record within the employers accident book regarding the incident.

      Reply
  41. Jane

    I had a fall on New Year’s Eve in a pub floor had a wet patch .. didn’t fill in accident book .ended up going to the hospital after thinking I’d sprained it to find out I had broken fibula and badly dislocated my ankle . 3hr op and cast on non weight bearing ..

    Reply
    • Ian Morris

      Have you subsequently returned to the Pub to report the accident and injury? In the interests of succeeding with a claim for personal injury compensation, a lack of the incident being reported at the time can undermine the strength of any claim.

      Reply
  42. Thomas

    I have dislocated my lower rib while in work. i was changing over a machine from one product to another and while lifting an item from the floor onto the conveyor belt i hit my side off a metal rod that pokes from the conveyor. At the time it was sore i didn’t expect anything serious cause i thought it was just a bump and because of that i didn’t tell my employer and it didn’t go into the accident book. But the next day i woke up in a lot of pain so i went to doctors, i then waited till my next shift which was 3 days later and explained to my boss that i wasn’t gonna make it in as i got hurt in our last shift and i have a sickline saying i’m not fit for work. Then i had to go into work the week after and they questioned me on the incident and i told them everything that happened and they just kept saying you should have reported it, and as i said to them i didn’t think it was that serious etc, i was wanting to know if i can claim or is it not possible because i didn’t put it in the accident book and no witnesses?

    Reply
    • Ian Morris

      You have a right to make a claim. In the scenario you have described, the obvious hurdles that you will have to jump are the lack of accident book reports and witness evidence.

      Reply
  43. Dan

    I was using a fork lift at work 2 yrs ago and drove over a pothole jarring my back causing my sciatica to flare up and cause me to have months off work. I am with the Unite union and when they proceeded to claim against my employer it was stated that no recored was in the accident book. I did fill it out and my team leader said he would put it in the book. My team leader said he could not remember one witness said he did not remember seeing the accident and my manager said I was confused with a previous accident 12 months earlier. All 3 claimed no memory of the incident, and my union said there was no prospect of a claim proceeding. My back pain is still bad and I have to take codeine from the doctor to be able to continue to work.

    Reply
    • Ian Morris

      The issues you raise are an important reminder as to why having evidence to support your claim is so important. Clearly, you have been badly let down by your supervisor in their failure to add your completed accident report to the book. Whilst we do not doubt that you are making an honest report to us of the incident, the lack of any evidence to support your claim does mean that the prospects of succeeding with a claim here are severely impaired. It may be wise to take out a grievance against the employer and supervisor with regards to their failure to properly administrate your written report of an accident and the fact that this has left you unable to seek any compensation for the worsening of your sciatic problems.

      Reply
  44. Samantha

    I had a back injury nearly 3 wks ago at work. I work in a warehouse where there is no organisation and not much room to really move. I bent down to get something out of a box on the floor. My back went then and was in terrible agony. I informed many people what I had done but no accident book was mentioned. I carried on for a few more hours but then had to go and ask to go home. I spent rest of that day rest in bed. When went to get up was not able to move in serve pain. Was given strong pain killers. Was not able to do anything all weekend due to the pain. Returned to work Monday and not 1 bit of help was offered to ease my work load. I carried on till the Friday when I lifted a heavy box and my back went again. I sat on the floor for 30 mins as was unable to move and no one knew I was there. Again no accident book was mentioned. This has no left me with pain and agony and not being able to spend Time with my family all weekend was no help. As of today I have reconnected my doctors who have given me better pain killers and requested physio. Please is there anything I can do?

    Reply
    • Ian Morris

      Given your description of the cause of your back injury at work, it would appear that your employers have questions to answer regarding their approach to Health and Safety at Work and whether they are fulfilling their legal requirements to minimise the risk of injury and provide a safe working environment. To this end, I think it would be appropriate for you to further pursue a claim for compensation against the employer with us.

      It would be wise to make your own written report to the employer regarding the incidents in which you were injured and send the same via email to the employer.

      Please use the ‘start a claim’ page of our website or call us on 01225430285 to get further help with starting your claim for compensation.

      Reply
  45. John

    Hello I work in a small family run garage, old school style.
    I was working on a large 4×4 vehicle stood on a wheel so I could reach into the engine bay to carry my work I slipped and banged my forehead resulting in a cut and it bled quite a lot at the time. I told my bosses and they said just wash it off in the sink. I told them what happened and I was told to man up. I assumed they would have entered the incident into the accident book as I was a bit dazed. I worked for the end of the day then that night I was up all night with a heavy migraine. I contacted work saying I wouldn’t be in and now one of my work colleagues have said don’t hold my breath regarding getting paid for being off. How do I stand in this situation? I know they don’t pay sick pay but is it different when the incident had happened at work? Can you help me in this situation?
    If I did claim against them would it affect my position working for them as I have 3 kids and a mortgage?

    Reply
    • Ian Morris

      UK law affords any employee a legal right to make a claim for compensation for an injury caused in an accident at work if the cause of the accident can be attributed to employer negligence. The employer has no right to terminate an employees position if they choose to make a claim for compensation.

      However, whilst the law would protect an employee from facing undue pressure from an employer, it does not always mean that an employer won’t create problems.

      Reply
  46. sylvia

    I pulled my back at work and nothing was put in accident book, they didn’t send me home, I was in agony after trying to get a resident of the floor which in our moving and handling they do not teach. I’m leaving in 2 weeks because of a lot of stress and my manager decided to do risk assessment yesterday, bit too late, too much pressure and heavy work load, they just don’t care.

    Reply
    • Ian Morris

      We may be able to help you with a claim for personal injury compensation for the back injury you have sustained at work. You mention that you were not trained in how to move residents if they were on the floor and as such, it could be seen as a failure on the employers part and therefore open up a route to holding them liable in a claim for compensation.

      You can start your claim with us online – use the ‘start your claim’ page of our website to take this forward.

      Reply
  47. Paul

    Is it a legal requirement for my employer to give me a copy of my accident report ?

    Reply
    • Ian Morris

      No, there is no requirement to provide a copy of the report. There is however, a requirement to ensure that the details of any accidents at work are reported within an internal accident book system. The details of accidents of a certain severity must then be referred externally to RIDDOR. You can read more about that in this useful article on our website: RIDDOR

      Reply
  48. Cally Richardson

    In March this year 2018 my boss trapped my finger in between a dough machine metal lid and a freezer top which resulted me to have to attend a&e as he dislocated my finger. It was strapped up by Doctors, but it still pops out of place every now and again. To this day he didn’t log it in the accident book – but it’s on record at the Hospital. Is this enough to claim against him or not?

    Reply
    • Ian Morris

      You should not let the employers failure to properly record the details of your accident at work put you off from exercising your legal right to pursue a claim for compensation.

      You could always write to the employer to put on record your grievance that they have not recorded the details of your accident and injury correctly and retain a copy of the same to go some way towards making sure that there is a record of the accident with the employer.

      Finger injuries such as dislocations can cause serious issues with hand use and dexterity and if successful with a claim for compensation after such an injury at work, the value of any claim settlement would reflect the extent of the damage done to your finger.

      We would like to assist you further with your claim and suggest that you use our ‘start a claim’ form or call us to get your claim started.

      Reply
  49. Barry

    I fell off the bed of a lorry at work. I was knocked out briefly and broke/cracked a bone in my wrist and tore ligaments which has caused me lots of pain and discomfort since. I didn’t realise how bad it was at first but went to hospital a week/two weeks later then had to go for an mri scan, was supposed to go for a second one but didn’t make it cause I was working. There were two witnesses but I am not sure how keen they would be to testify. However, there has not been any manual handling courses, there is no such thing as an accident report book(they don’t even have a first aid kit), no one has ever been on a first aid course, many other people have been injured there, there is a general lack of health and safety to the point where some of the stuff is very dangerous even potentially life threatening. I have had many other injuries in this job; whiplash from a car crash, ankle ligaments, broken ribs, and sciatica which I was signed off for but got pressured to get back to work. I don’t have a contract and have always felt powerless to do anything. Have I shot myself in the foot by battling through all these injuries. Now I am older I am in constant pain from somewhere or other.

    Reply
    • Ian Morris

      The employer would appear to have a very negligent approach to health and safety at work and as such, it is likely that employer negligence could be established with regards to a possible claim for accident at work compensation.

      Whilst they should have an accident book reporting system, the fact that they do not have one does not prevent you from reporting the accident or indeed, pursuing a claim for compensation. To this end, we would recommend that you email or write to the employer to put on record the details of the accident you have had in falling from the lorry. Of course, they may choose to ignore the letter/email, but you would have evidence of sending the same (postage receipt if sent by recorded delivery or a ‘sent’ email) and this could be used as evidence to support your claim.

      We would be interested to know more about this accident and how you came to fall from the bed of the wagon in order to be able to advise you as to whether or not the cause of this accident would lead to a valid claim for compensation. We would also like to know more about the other accidents you have had as if any of those were within the past 3 years, you may have a right to make a claim for compensation in those matters.

      Reply
  50. Gary

    I had an injury at work 9 months ago and slipped a disk I had nearly six months of on sick and only went back in July to reduced hours and slight change to my work load, i’m now waiting for a neurosurgery appointment. I’ve also now been informed that my job is now moving occupational health over capability and may lose my job due to not being able to do the job role fully. The accident was not reported in the accident book either. Where would I stand in making a claim?

    Reply
    • Ian Morris

      What caused you to suffer the slipped disc injury? If the cause can be placed at employer negligence, such as a lack of training, a failure to provide adequate equipment or a working environment that put you at risk of injury you could seek to make a claim for compensation.

      The lack of an accident report being made at the time does cause some concern, but that would not prevent you from trying to pursue a claim. We have more info on slipped disc claims if it’s of interest.

      Reply
  51. Laura

    I hurt my back at work but it never got reported as my manager was avoiding me after a incident. After docs they thought it may be pain due to gallstones as pain just wasn’t going away after 6 months a mri was done and showed I have a growth in nerve due to injuries I had at work. I tried reporting several times and was ignored still in pain now and left company.what can I do?

    Reply
    • Ian Morris

      Have you attempted to pursue a claim for compensation for the injuries you have sustained or not? Clearly, the lack of a report to the employer could be an issue in a claim as it does mean that there is no evidence to support that the accident happened at work. However, that should not stop you from further investigating a possible claim for compensation.

      How did you injure your back?

      Reply
  52. Vagner vieira

    Hey,

    Vagner was cutting a padlock and felt a deep sharp pain in his chest similar to an electric shock. The Pain was so strong and overwhelming that he dropped the bolt cutters.

    With time Vagner observed that the pain did not go away, he also noted significant loss of strength on the right side of his chest. He was not able to lift anything using the muscles surrounding the injured area, he also noticed asymmetry on his chest. As the symptoms persisted he went to GP who referred him to physiotherapist. The Physiotherapist then ordered him to do an MRI exam. Instead he had a chest scan done at Atln heath. After that Vagner was referred to a-specialist in Trauma and Orthopaedics. He is awaiting to hear what further treatment he will need.

    No accident report was done by the time.
    HR will not accept my report right now because it was last year.
    I am not allowed to ask for a statement from my work colleagues.
    I would like to know if I have any chances to successfully claim compensation for my injury?

    Reply
    • Ian Morris

      Can you inform us as to what your chest injury was? At this time, apart from being managed poorly with regards to the way your employer handled your pain, we are not sure as to where any liability would attach to the employer for the actual injury/pain.

      Reply
  53. Jessica

    I slipped down pool steps whilst on holiday in Greece on Friday and today the holiday rep (from Thomas Cook) has arranged for a doctor to come and visit me. Due to the severe bruising and swelling, he recommended me to go to the local hospital. I went in an ambulance and had X-ray and ct scan. When arriving back at the hotel later that day, I asked for a copy of the report they have written in the accident book but the manager told me that it was the hotel protocol not to show me the book. Is this correct? I’m concerned as can’t check that the details recorded are accurate.

    Reply
    • Ian Morris

      There is no requirement to show you the accident book entry at this stage. The best thing to do would be to speak with the rep again and ask them to record your comment that you have not been able to review what was entered in the accident book. You should also write to Thomas Cook once back in the UK to make a report in your own words as to what happened and again make note that you were not allowed to review what had been recorded.

      Reply
  54. scott leshaw

    I have a part-time second job as a a valet runner and do running from the garage to the hotel. On the 4th of July, I ran for a car and the on way back I fell over something and fell directly on concrete injuring my knees. I told my Supervisor immediately as to what happened. I suggested that my employer he filled out a workers comp claim form. My employer said that he knew nothing about it and that I had to wait for my manager to come in.

    I continued to work but my knee hurt two days later. I was at work again and this time the Manager was there, so I told him that my knee hurt and how it happened. I asked if I should fill out the form and he said he would get the form from his computer. I continued to work Friday and was still in pain all night. Today I am in pain still but have no form yet. I have never had issues with my knees before. what should I do?

    Reply
    • Ian Morris

      Perhaps it would be sensible to put your request for a workers comp form to your employer in writing?

      Reply
  55. Angela

    My partner was in an accident in June 2017. He is currently with another organisation helping him to claim for personal injury but they have said the health and safety assist is not covered in their action as they only claim for damages. He has gone through a lot of pain in the last year and he was working in Norway for his company at the time. They didn’t record the accident in the accident book but also didn’t take him for treatment, he has a disability that makes it hard to communicate so how would we pursue the avenue of negligence and health and safety issues. They have already admitted liability to the accident but my partner wants to sue them for not doing the proper procedure, can he do this?

    Reply
    • Ian Morris

      It is good to read that your partners employers have admitted liability in this claim as that admission of employer negligence confirms that he will now receive a compensation settlement award that will appropriately compensate him for the level of injuries sustained and any loss of income and costs incurred as a result of his accident at work.

      As personal injury specialists, Direct2Compensation would be taking the same action as the firm your Partner has already instructed – seeking damages for the injuries and losses sustained on the basis of negligence.

      To pursue the employer separately on the basis of their breach of health and safety protocol would not fall within the remit of a claim for personal injury compensation and as such, we can’t really advise on that. It may be possible to pursue the employer for procedural breaches, but that would be a civil matter and would require alternative legal advice as to the possibilities of doing the same and what the likely outcome of any action would be.

      Reply
  56. Marc atkinson

    I was injured while working in a scrap yard and suffered a nasty cut to the side off my face which has left a scar I am unsure if my employer made a record in the accident book I have now left my workplace am I still entitled to claim?

    Reply
    • Ian Morris

      The fact that you have left the employer is irrelevant as you would still be entitled to make a claim as long as the accident was less than 3-years ago. The lack of an accident book entry could cause problems down the line, but it wouldn’t stop us from being willing to pursue this matter for you. If you would like us to start a claim for you, you can use the previous link or if you prefer call us 01225430285 and we’ll get your claim up and running.

      Reply
  57. Royce doroba

    I suffered a bad eye injury in an incident at work about 8 months ago. I am still receiving ongoing medical treatment and probably will for rest of my life. My accident wasn’t recorded with HSE until some months later (due to my employers mistake) although it has been now.

    My question is if I make a claim for compensation, will my employers insurance company still pay out or could they use this as a reason to not cover the accident and force my employer to cover the compensation awarded to me? The reason I ask is that I work for close family and would consider not making a claim if they were liable to pay any compensation awarded to me as this could ruin their business. Thanks

    Reply
    • Ian Morris

      Of course, we cannot speak for the actions of an insurer but it is very unlikely that the insurers would be able to withdraw responsibility simply because an employer failed to take action with reporting an accident to the HSE immediately.

      The key as to whether or not you will succeed with a claim for your eye injury will rest on how the accident happened and whether the employer has been negligent towards your health and safety. Perhaps they didn’t provide the correct training, protective eyewear or safety guards on machinery. However, in any case the employers insurance is where the claim will be addressed and it is for this reason that businesses and employers pay for employer liability insurance cover. As such, we don’t think that you should worry about any claim damaging your employer if they do have insurance.

      Your medical records will show that you were injured at work and there could be an accident book entry with the employer to confirm the same – and this is different to making a report to the HSE.

      Given the apparent severity of your eye injury and the fact that you are likely to require medical treatment for many years if not permanently, you really should consider making a claim for compensation. The eye is a very delicate part of the body and as you will know, damage to the eye can be painful, have an impact on sight, mobility and independence. As such, compensation amounts can be quite high.

      Reply
  58. Caroline

    Can I still record my accident at work months after the event? I was too embarrassed at the time. It happened in January 18 and it’s now March?

    Reply
    • Ian Morris

      You can ask your employer to make a record of your accident and it would be wise to try and do so, even after a few months.

      If your employer won’t let you use the accident book given the time delay between your accident and now, you should write to the employer by email or post outlining what happened to you, how you were injured, what your injuries were and why you hadn’t made an immediate report of the accident. If you have any witnesses who can confirm your version of events, it would be helpful to mention their details in any report you make.

      We would be happy to discuss your accident with you with regards to any claim for compensation.

      Reply
  59. Karen

    I’ve had an operation for a repetitive strain injury in my shoulder. I’d had physiotherapy, an injection and then ended up having it operated on due to the injury sustained whilst working for a cleaning company. In my job, I have been doing the work for almost two years now. I moved to another building with loads of office tables like 640 having to clean and dust and also had to vacuum constantly each night (four nights a week). The employers have not been helpful and they haven’t put the details of my injury in the accident book even though I reported everything properly. The employer is now denying that anything happened and won’t take responsibility for the damage of my arm. Do I have a claim?

    Reply
    • Ian Morris

      Clearly, it would help if your employer had placed on record the details of the injury that you have reported to them. Their refusal to enter any information in to their accident book goes against the responsibilities that an employer has. In order to protect your rights, we suggest that you make a formal written report to the employer regarding your injury, the symptoms you have had and how your work caused the damage. If the employer failed to provide adequate training or regular breaks from the work then you should make note of that in your report to them too. You should send the report to the employer by signed for mail and retain a copy for your records.

      We would be happy to try and help you with a claim against your employer.

      Reply
  60. Phil

    I picked up what I believed to be a very minor knee injury whilst lifting a 20kg box of mail at work. As I straightened my knees I felt a pop in my left knee.

    The knee started swelling about 48 hours later, at which point I called my supervisor informing him and asking that a report was made. However, I have no idea whether this was actually done.

    I have now been off sick for 2 months on SSP and have been diagnosed with a complete rupture of the ACL, a torn medial meniscus cartilage and subsequently started to develop arthritis in the joint, diagnosed via an arthroscopy in December. I am now waiting for my surgeon to arrange for ACL reconstruction surgery mid February. This will then be followed by 4 to 6 months of physio before work will permit me to return to work.

    As mentioned I am unsure as to whether an official record of the accident was ever made, is it likely that I would be able to pursue a claim?

    Many thanks.

    Reply
    • Ian Morris

      We would be very keen to speak to you regarding your knee injury as we feel that you may well have a valid claim for work accident compensation. Much will depend on the working environment in which you are operating and what level of training your employer has provided you with.

      Whilst you cannot be certain whether or not an accident book record has been made, you should not let that stop you from trying to pursue a claim against your employer. You clearly have a nasty injury and have already lost 2 months income due to this accident at work and therefore, you should seek to reclaim your losses and obtain compensation for your injuries. Whilst a lack of an accident book can cause problems, those problems can be overcome in some situations and our expert Solicitors will work hard to ensure that your claim succeeds if it can be pursued.

      With regards to the accident book with your employer, now that you are off, you should contact the HR department at your workplace to discuss the details of your injury and describe, as you have in your comment here, what happened. You can state that you didn’t make an initial record as you had no idea of the severity of the injury and that it was only 48 hours later that you contacted your Supervisor to inform them and request that a record was made. You can put this in writing to them and request that they record the same.

      Reply
  61. Rebecca rogers

    Could I claim? I fell around 12 months ago in previous employment. It was a walk in freezer that didn’t have an anti slip floor, it was just pure concrete. I’ve had a bad back ever since about 2 months ago I finally went to the doctors and they sent me for x ray which has shown that I have fractured my spine. I’m now currently undergoing different bone mass tests and always in agony. I didn’t fill an accident report out at the time cause I didn’t think anything of it so there is no proof.

    Reply
    • Ian Morris

      The lack of an accident book record or a proper report or record of your accident at work could make it harder to succeed with a claim for compensation against your former employer, but it should not prevent you from pursuing a claim. It could be that former colleagues could provide witness evidence to corroborate your description of the cause of your injuries and that your medical records indicate that you told the Doctor that you had fallen at work and suffered your back injury as a result. If so, this would provide some evidence to support your claim.

      The failure to apply a non-slip floor surface to the walk-in freezer in your former workplace is an area that may well lead to our being able to demonstrate employer negligence and a successful claim.

      We would be happy to discuss your accident and injuries with you with a view to helping you make a No Win No Fee claim for accident at work compensation. You have nothing to lose by investigating this further and we’d only need a few minutes on the phone with you to be able to give you an initial view as to your prospects of succeeding with a claim. Please call us on 01225430285 so that we can help you further.

      Reply
  62. Rebecca

    Can I make a claim? I recently fell at work on a wet floor that had no wet floor sign, landed on my back and its been aching since, I have photos of the bruises from my arms but other than that the only evidence is from CCTV however I don’t know if the company will still have the footage. The manager said he was too busy to write it in the accident book so there is no evidence there either, would I have to contact my doctor first for them to assess my pain? How long do companies keep the CCTV footage for?

    Reply
    • Ian Morris

      You can certainly make a claim for compensation here. The lack of a hazard warning sign at an area where water had made a floor surface slippery would give strengthen any claim you were to make. The employers failure to report the matter in to the accident book is a breach of health and safety regulations and you could report that to the authorities.

      I would suggest that you write to your employer – either by email or recorded delivery to advise them of the accident and of your injuries, citing your Manager’s failure to add the incident to the accident book. You can read more about what to do if your employer won’t let you use the accident book. This would ensure that the matter had been properly reported and recorded with the employer.

      You do not need to see your Doctor ahead of starting the claims process with us as we can take the initial details and get the claim up and running, although it would be wise to see your Doctor in order to ensure that you have the medical evidence you need to maximise the settlement value of any claim settlement you could receive if you were to win your claim.

      Reply
  63. David woolston

    Hi I was digging a hole at work and felt a twinge in my knee thought nothing of it but later felt a lot of pain seen doctor 3 weeks later got sent for MRI just had results back and I need surgery on knee got two ligament problems and fluid in back of knee and a floating piece of bone which needs removing no accident reported as I thought it was nothing at the time, can I claim?

    Reply
    • Ian Morris

      We would need to speak with you to find out more about your work, what training you had been given and the nature of the job you were doing at the time of the injury to be able to properly advise you as to whether or not you can make a claim for compensation.

      In a brief telephone conversation, our expert staff would be able to identify if there is any employer negligence that can be used to form the basis of a claim for accident at work compensation. Please forward your contact number to us at: justice@direct2compensation.co.uk and we’ll call you to find out more and offer you the advice you need.

      Reply
  64. asif

    I got burned quite badly when a machine fell onto me while it was on the wrong trolley and didn’t fit on, manager didn’t log in accident book, and claimed after that the trolley is the correct one, despite using a different larger one since then.

    Reply
    • Ian Morris

      Your accident at work sounds awful and i’d imagine painful too. It would seem to be a clear case of employer negligence here and something we would be willing to look further into for you.

      An accident book entry would be helpful, but if there is not one available or the employer refuses to allow access to one, there are steps you can take to protect your rights and record the accident. You can email or write to the employer (via recorded delivery) to report the details of the incident in which you were injured. You can cite the lack of an accident book entry and request that the employer acknowledges your accident and records the same. Any such letter/email should explain the incident in which you were injured, describe what happened and what the injuries were. If there is an area of negligence that feel was part of the cause (such as the wrong trolley), you should mention that also.

      Reply
  65. Almin Thomas

    Hi i was hit in my back by a forklift, i was pin to a pilot, the supervisor ain’t do anything but told me to go home then i ask him to call for help, then he did, but i was scared to go to the hospital because i needed my job but i went later on.

    Reply
    • Ian Morris

      Almin

      If this accident happened in the UK, I would say that you have a very strong claim for compensation.

      Reply
  66. lisa chequer

    Hello, a few weeks ago I was in a bar, I slipped on the wet floor in the bar and damaged my left knee, resulting in being in a splint and crutches. The bar was wet everywhere, wet dripping off the walls, towards the toilets, around the bar, dance floor. They were mopping some up with a mop and bucket and some with kitchen towel. At no point was there any cones or warning signs placed. I’m unsure if there was any witnesses apart from my partner and I didn’t log into accident book as at the time i thought I’d just twisted my leg a bit and sleeping would help. Went back to the hotel via a taxi, hobbled with help of partner but couldn’t walk the following morning so he took me to an a and e department, where they advised about my injuries. Can I make a claim? I have been off work for 2.5 weeks with no date of return or recovery as of yet.

    Reply
    • Ian Morris

      Obviously, the lack of any accident book entry or independent witnesses may hinder your claim. However, all is not lost and this is something we would still like to look in to for you.

      I would strongly advise that you contact the bar in question by writing to them – either by email or via Royal Mail Recorded Delivery (if you opt for Royal Mail, retain a copy of your letter for your records and your proof of postage) – to advise them of the incident, what happened, when and how. You should advise them that you didn’t realise the severity of the injury at the time, but want it recorded now as it is quite serious.

      I would imagine that you advised the A&E staff of the way that you sustained your injuries and this should be noted on your medical records – that could be of help.

      Please call us on 01224430285 so that we can obtain some further details and then get a specialist Solicitor to contact you to discuss this further.

      Reply
  67. Michelle Hall

    Had an accident at work in walk in freezer the boxes fell over on me due to someone overstacking extreme height, caused a back injury since april 2016, a member of staff helped me get the boxes off me as i had to shout for them as i was trapped, the team leader said they have no accident report book as it has to be done online and said it was to much hassle of doing it that way now, have had many doctors Appointments and medications and now doctor has signed me off work due to the pain i am suffering due to this, would this be worth claiming for work injury?

    Reply
    • Ian Morris

      Michelle

      Thank you for informing us of your accident at work. Whilst it would be helpful if the employer had recorded the details of the accident, the lack of an accident book entry should not prevent you from pursuing a claim for compensation against the employer. Given the lack of support from your team leader with the accident book, I would suggest that you contact the company by email or letter to raise this issue and report your accident to them. You should inform them of what happened, who helped you and what injuries you have sustained as a result.

      I am confident that our specialist solicitors would be keen to run this claim even though the accident report has not been completed. It would be best for us to have a quick chat on the phone so that we can explain things with you and find out more about what happened. Please either call us on 01225430285 or drop us an email with your number to: justice@direct2compensation.co.uk

      Reply
  68. Shannon

    I was a volunteer at a country park, we were in the process of demolishing a bird hide. I hit my knee full force with a metal mallet, I told the supervisor but he dismissed it just telling me about his unfortunate events in work, although I stated I was in quite a lot of pain! It was not noted in the accident book and I didn’t receive any medical attention in fact I had to continue. Is there any ground for compensation as the knee is now an on going problem or is there not as I was a volunteer?
    Thank you.

    Reply
    • Ian Morris

      Shannon

      Volunteers are afforded the same protection when it comes to Health & Safety as any employee. In this case, the country park would be responsible for your Health & Safety whilst ‘working’ for them – even if it were on a voluntary basis.

      We would be happy to investigate this matter for you and look in to pursuing a claim for compensation for your knee injury.

      You have mentioned that there has been no official record made of the injury within an accident book and this could represent an issue going forward. However, there are steps you can take to make sure you report the incident and injury to the relevant people. I would suggest that you email the country park outlining what happened with the injury, what you were doing at the time and that you want it to be recorded. If you believe that there was any breach of health and safety, you should also note that.

      We look forward to hearing from you.

      Yours sincerely

      Ian

      Reply
  69. Ertan Okcelen

    Hi, in 2014 while i was getting a hair cut at the local barbers they cut my face with the cut throat razor leaving me with a big scar on my face, the accident book wasn’t filled out and I learnt from an employer who doesn’t work there anymore that they don’t have liability insurance. I have been to the A&E 2 days later as I was worried about the scar. they have recorded the incident and I have gave names of the shop. Is there anything can i do in terms of taking them to court on no win no fee basis although they don’t have liability insurance?

    Reply
    • Ian Morris

      Ertan

      We’ve now spoken and have passed your details to one of our specialist injury compensation solicitors so that they can speak with you and offer you a qualified opinion as to the strength of making a claim for injury compensation against the Barber company that caused your injury.

      Regards

      Ian

      Reply
  70. Jessica

    I used to work at McDonald’s and I badly burned my arm when I went to pick up a fry basket from the deep fat fryer and the weight was too heavy and I dropped it on my arm. This left me at the time with scabs and blisters. I informed at the time my colleagues and managers and was told to only put my arm under cold water, they never wrote the incident in the accident book despite my managers knowing about what’s happened. To this day I have a permanent scar which causes me embarrassment and can lead to difficult and embarrassing questions. Could I claim anything?

    Reply
    • Ian Morris

      Jessica

      Hi, thanks for commenting. I’m sorry to hear about your accident and how you now feel about the damage to your arm.

      You are still entitled to make a claim and we would be willing to help with this, but it is worth being aware that there are a couple of possible barriers in the way of you succeeding with your claim. As you state, your employers failed to record the details of your accident in their accident book – despite you reporting it to them. Therefore, when a claim is made against your employer, they are likely to come back to the initial claim and say that they have no record of an accident. Therefore, proving your accident happened at work will be an issue. Did you receive medical treatment at a GP Surgery or Hospital? If so, did you advise them as to how the injury was sustained? If your medical records show treatment for burns caused at work, that could help.

      The second barrier will be how long it has been since the accident? You have 3 years from the date of your accident (or until your 21st Birthday – whichever is longer) to register your claim in the courts (or with a firm like Direct2Compensation). If you are beyond the 3 years and over 21 years of age, there is nothing you can do. If you are within the 3 year period, I suggest that you contact us and let us see what we can do. We would certainly be willing to investigate this for you and may well be able to succeed with a claim.

      I will email a copy of this response to you separately.

      Many thanks and kind regards – I look forward to hearing from you.

      Ian

      Reply
  71. jacqueline

    Hi i was working at a caravan park part time alongside my main job and one day we got to a caravan that had to be done. It had no steps to get in at this point so we told the manager, they said climb in so we did and the drop was quite high and on the way down my big toe landed funny. It hurt a bit at first then the pain went so i never logged it, also i didn’t know where the book was to log it. But since then i’ve had really bad pain with it and it’s affecting my main job now. I’m just wondering what i can do, i’ve seeked medical advice. Thanks

    Reply
    • Ian Morris

      We’re sorry to hear about your accident at work. Of course, from the point of view of making a claim for compensation, it is easier when an accident is recorded within an accident book. However, it could still be possible to claim injury compensation. May I suggest that you contact us so that we can discuss things in greater detail?

      We very much look forward to hearing from you.

      Reply
  72. Edward skinner

    Hi, I’m currently off work as a postman. I injured my toe out delivering. I told my manager but he didn’t put it in the accident book as he thought it wasn’t an accident at work? I’m now in fear of losing my job as they have strict attendance procedures and because I rushed back to work, I’m now on my 3rd absence as my toe was broken then the blood clotted! Any advice would be appreciated.

    Reply
    • Ian Morris

      Hi Edward,

      I am sorry to hear about your situation. Recovering from a broken toe is not fun but to have the added worry about how your injury may affect your job and your Manager’s refusal to record your injury in the accident book cannot be helping.

      I am pleased that you have made this comment as we often have contact from people who have been refused access to the work accident book and need advice. Thankfully, Direct2Compensation can help you. There are some useful tips for how to go about handling an employers refusal to record your accident or let you use the accident book. May I point you (and those in the same situation as you) to our article entitled: ‘My employer won’t let me use or see the accident book, what should I do?‘ as it gives some top tips to help you to protect and enforce your right to get the details of your accident and injuries recorded.

      In your case, we have now spoken on the telephone about your situation. I am pleased that the information that I have given you and advice on this issue has been helpful and put your mind at rest and we look forward to helping you.

      Yours sincerely

      Ian Morris

      Reply
  73. David

    I slipped in a nightclub on a wet floor on damaged the ligaments in my leg , I asked to report it in the accident book but the bouncer refused and barred me from the club, I went to hospital the following morning by ambulance and was on crutches for 2 months and recieved physio, my girlfriend witnessed what happened if that’s any help? Thanks

    Reply
    • Ian Morris

      Thank you for your enquiry. I’m sorry to hear about your accident and the injury to your leg. Ligament injuries are often very serious and certainly restrict mobility and physical ability. We’d certainly be happy to help you make a claim for injury compensation.

      It is a pity that the nightclub staff and doorman were unsupportive as it would have been a help for the incident to be recorded within an accident book. However, it is not your fault that you were prevented from reporting the incident properly. Although time has now passed since your accident, it is not too late to attempt to get the incident recorded with the nightclub. There are two ways to do this, firstly you could email the nightclub explaining what happened, where it happened and when and that you tried to report it but were refused access to the accident book by the doorman. You should inform them of the injury sustained and how it has affected you. You could also do the same in writing and send it to the nightclub by recorded delivery, keeping a copy of the letter and proof of postage (Royal Mail receipt).
      We would certainly be willing to assist you with pursuing a claim for slipping accident compensation against this nightclub and look forward to doing so.

      Reply
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