Neck Injury At Work? See If You Can Claim Compensation

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Employers are legally required to provide a safe working environment, and the correct training and equipment to employees. If their negligence led to you or someone you know suffering a neck injury, then you are entitled to claim compensation. Here we look at what this involves.

Table of contents

Introduction

Injuries to the neck commonly cause extreme pain, limit mobility, and often leave people struggling to carry out everyday activities such as driving and working. These claims regularly happen because of employer negligence.

Many claims relate to soft tissue injuries to the muscles and ligaments of the upper spine, shoulders and neck. They are commonly caused through strain related incidents, such as dangerous carrying techniques and workers being asked to lift items exceeding a safe weight limit. Manual handling claims are among the most frequent we deal with. It reiterates just how important it is that employers take every step possible to make sure that employees receive manual handling training and know how to lift items safely, especially heavy items, and how to identify items that will require 2 persons or lifting equipment to move.

A lack of training, a failure to provide the correct equipment and failing to provide a safe working environment is known as employer negligence. Employers are legally obliged to provide a safe and secure environment for workers and visitors to any work site.  Claims will succeed if it can be shown that the employer has been negligent and exposed them to the risk of injury.

The benefits of claiming neck injury compensation

Employees who suffer neck injuries at work often contact us when they are in a considerable amount of pain, unable to move freely and sleep comfortably, or work and earn their regular salary. Recovering from neck injuries can take many months. Sadly, some people may never feel like they have fully recovered and their injury is always present whenever they attempt any physical task.

If you have injured your neck as a result of your working life or in an accident at work, claiming personal injury compensation can help ease some of the problems you face.

As all claims are made on a No Win No Fee basis, you will never be charged if your claim does not succeed. A successful claim will lead to a compensation settlement being made to you, with the value of the claim including any lost income and incurred costs as well as a settlement value for the injuries you have suffered and medical treatment that you have required.

As well as a financial settlement to cover your neck injury, claiming compensation can also help you in other ways.

  • Making a claim is your legal right, and fairly compensates you for injuries that were not your fault.
  • It can include private medical treatment and rehabilitation therapies to speed your recovery.
  • It can make up for lost income now and in the future.
  • You can also claim out of pocket expenses and other losses.

Specialist rehabilitation therapies

Once your claim is active and your solicitor has obtained an admission of liability from the insurers that provide your employer with their employer liability insurance, your claim will succeed. At this point, your solicitor can look to help you to recover more quickly by obtaining specialist rehabilitation therapy if it is deemed relevant and needed. In the case of a neck injury, such rehabilitation therapy would most likely involve osteopathic/chiropractic or massage therapies. Any such physiotherapy or private specialist treatments will be provided at the expense of the third party dealing with your claim.

In the more severe claims, neck injuries can include bone fractures, paralysis and even psychological trauma. Depending on the specifics of your injury, your solicitor may be able to look to obtain further treatments – unavailable in usual circumstances – to help you recover more quickly from your injuries than you otherwise may do. Further information on this will be available from your solicitor once your claim has been started.

When can you make a claim?

Whilst neck injury at work claims are usually associated with jobs that include repeated lifting, such as in warehouses, factories, construction sites and shops, they can happen in any workplace. Even jobs that most people would see as very safe, like an office job, can see employees suffer nasty neck injuries.

Common scenarios leading to compensation include:

Employers must ensure that the staff member is correctly trained and provided with the right know how and tools to work safely, further, the employer is responsible for the maintenance and safety of any equipment provided to employees to use during the performance of their duties.

Regardless of the kind of workplace, employers must by law ensure:

  • That staff are adequately trained in how to lift items safely, identify heavy items and be provided with the correct equipment and working environment to follow such training.
  • That any items provided to staff to enable them to lift heavier items are regularly maintained and repaired, and that any items that are reported to be or are found to be faulty or dangerous are removed from use and only returned to active service once repaired fully.

Employers that fail to ensure full training, guidance and a safe ‘lifting and moving’ policy will be liable should any injuries happen to the staff under their leadership if they are injured as a result of lifting or moving items at work. Any person injured in this way at work is entitled to make a claim for personal injury compensation. If you believe that the cause of your neck injury was because of the negligence of an employer or other organisation who failed to provide training or the correct equipment, you should contact Direct2Compensation today to start your claim.

How Direct2Compensation can help with your claim

As with all accidents, if you have injured your neck at work or anywhere else, it is important to make sure that the details of your accident have been recorded properly within an accident book or elsewhere, and that medical attention is sought for any injuries that you have sustained. If you haven’t done this already, we can help you to do so.

Direct2Compensation are experts in managing compensation claims. Over the years we have successfully assisted many neck injury claimants and have helped them to find the right specialist injury compensation solicitor. We know your rights and can help you to understand whether you are likely to be able to successfully hold your employer liable for your injuries.

Direct2Compensation work with some of the best accident at work solicitors in the UK. With our easy to understand claims process and ability to handle your claim quickly, simply and transparently, there are many reasons that make us the right choice when it comes to starting your compensation claim.

To start your claim today, or even to find out a little bit more about the claims process and how we can help, call us on 01225 430285 or if you prefer, we can call you back.

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Questions & Answers


  1. Evelyn

    Hi. I am an area manager driving around schools. Due to travelling and being told by my line manager to work in my car on my laptop also with the tension with my job it has caused me severe neck problems resulting so far having over 5 months off work. My consultant believes it has been caused by neck and posture with the laptop. I am on the urgent list now to go in for surgery as I have 2 large bilges on my neck pressing on my discs causing the loss of my right arm. I feel that this was definitely through the work practice that was put in place by my line manager

    Reply
    • Ian Morris

      You may have a case, but there are some issues to consider. The main issue is likely to be proving a causal link between the working environment in which you operate and having to work in your car and the neck pain you are suffering with. However, given that your Consultant appears to have already made an initial link, it indicates that it may be possible to jump that particular hurdle.

      Your claim is something we would be happy top put to our Solicitors for you in order that specific consideration can be given to your potential claim and we therefore invite you to contact us further.

      Reply
    • Ian Morris

      We would recommend that you put your employer on notice of the damage being done to your neck and request a workplace assessment of the nature of your work.

      You may have grounds to make a claim and we would be happy to help you further investigate this. Please call us on 01225430285 so that we can take some further information and get our specialist Solicitors to consider this matter for you.

      Reply
  2. Marcelle

    I was an employee at an organisation that works with persons with disabilities. I was a passenger in the bus that transported people, i fell out of the bus and injured my neck and did not know that I had broken a bone in my neck. This happened in 2009. It is 10 years ago. I am experiencing a lot of problems with my neck, had problems for years unaware how bad the injury was . The discovery of the broken bone was due to me having a bad fall in 2016, i had xrays done and the doctor explained the reason for years of discomfort and pain whilst doing xrays for the current fall . Can I lodge a claim 10 years later?

    Reply
    • Ian Morris

      Sadly, even though you were not aware of the extent of your injury in 2009, the UK laws of statute with regards to personal Injury compensation claims are strict in that any claim arising for a personal injury sustained within the UK MUST be made within 3 years of the date of the accident. Therefore you are out of limitation and cannot take action.

      Reply
    • Jodie

      I fell down slate steps five days ago. I can hardly walk and have a nasty bruise on my lower back. These said steps have been brought to my manager’s attention on a few occasions. Was assured that handrails was on the list to do. This area is also used by the public! Since I’ve hurt my back they have roped it off. The thing is I cant return to work at moment as it’s too painful. I’m a housekeeper/kitchen assistant and my back is needed in my days work. But if I don’t work I don’t get paid, no wage no rent. I really don’t know where to go from here as I love my job but I also need to heal and live.

      Reply
      • Ian Morris

        What caused you to fall? Do you have photographs of the steps? These are the initial questions that spring to mind. You may well have a valid claim against the employer as it would appear that the steps have already been complained about and the steps have now been cordoned off. However, we really need to see some photographs of the steps before we can advise further.

        Reply
  3. Roy

    13 years ago I had my second hip replacement on the same hip. On the second replacement the surgeon made my leg shorter and I had a permanent limp. After a couple of years this started to give me back pain and was put on painkillers. 4 months ago I had an accident at work, due to my hip replacement leg getting caught up in a hose pipe and went flying into a brick wall. I got sent home from work and thought I would be ok in the morning, but woke up and I could hardly move my neck, so my son took me to A&E. I had a C.T scan and found out that i’ve got 3 fractures in my neck. The hospital was in contact with Kings College Hospital, and they were debating whether to operate on me but decided to put a neck brace on me. Had an appointment at Kings College for the 5 June, which was 4 months after the accident, but the fractures have not fused together, and now face an operation. Due to the short leg with the hip replacement this has given me great misery, is there any thing that can be done?

    Reply
    • Ian Morris

      If the surgery that took place was conducted in a negligent manner, then you may have had a right to make a claim for clinical negligence compensation. However, the claim limitation period would be well expired now given that this was some 13 years previously.

      With regards to the neck injury you sustained when tripping at work, you could seek to make a claim for compensation against your employer. You mention that your foot caught in a hose pipe and that this caused you to trip. The hose pipe could be deemed to be a tripping hazard and you may have rights to make a claim on that basis. However, we clearly need to know more about the accident, your work and how you tripped before we can advise further. Please call us on 01225430285 or use the ‘start a claim’ page of our website. We can then discuss your situation further and advise you as to whether or not we can help you claim compensation for your injuries and losses.

      Reply
  4. Chris

    Hi, I am wondering if i am eligible to make a claim? I was at work last week (I do sandblasting) and when I was in the room a steel panel fell off the roof and hit me on the head, bending my neck. I had been in some pain and yesterday it became increasingly painful so went to a&e and it is soft tissue damage (whiplash) in my neck. I can’t move it very well and I’m under pressure from my employer to get back into work. I’m just wondering what to do as I am in a lot of pain and don’t think I can go back yet?

    Reply
    • Ian Morris

      You most certainly have a valid right to pursue a claim for compensation against the insurers of your employer. Given that a steel panel has fallen on you from height, it is understandable that you are now in pain and suffering as a result. When a heavy item falls on someones head from height, along with the obvious symptoms such as concussion, headaches etc, it is also common to see injuries such as whiplash and muscle damage.

      You should certainly make sure that an accident report is made in the accident book at work and if your neck is still sore, you should see your GP and ask to be signed off work for a week or so to aid your recovery. Whilst your employer may struggle without you, they cannot argue with a qualified medical opinion stating that you require rest as a result of injury. Of course, you may lose some income if you take a week off, but should you then make a claim any lost income or incurred costs caused by your injury will be recovered during a successful claim by our specialist Solicitors.

      Reply
  5. Jenna

    I am a cleaner an have now had to be off sick as have been doctors an told I have bulging discs in my neck an upper back an am awaiting a mri scan to see what this shows up . Work is asking when I will be back but giving the pain I’m currently in I know it will be a struggle to complete all my job tasks … not sure what to do .

    Reply
    • Ian Morris

      If you believe that your injury was caused by your work and that your employer has failed in their obligations to ensure your safety at work – lack of training, failure to provide manual handling training etc, you could pursue a claim against them for the injury that you have sustained.

      If your GP has signed you off work due to the nature of your injury, you simply need to advise your employer that you have been signed off for whatever period your GP has stated and hand them the GP’s document.

      Reply
  6. Flo

    Hi, I had a work accident in January. While receiving delivery, driver pushed delivery cage too fast and crushed my hand between delivery cages.
    Because of big pain, I’ve fainted, unconscious and hit my neck and maxillary bones to other metal cage. Neck was overextended. Been taken to hospital for investigations, nothing broken. Had 2weeks off work because of pain and stiffness. I remember this every day, I still feel that panic.

    Reply
    • Ian Morris

      You can make a claim for compensation on a No Win No Fee basis for the injuries you have sustained.

      Make sure that the accident has been recorded in the employers accident book and then contact us.

      Reply
  7. Rodney

    I tore my bicep muscle off and and also hurt my neck at work but my neck was never checked. Now I have torn both biceps again and they finally did an MRI on my neck and shoulder. I now have stenosis of the neck and the pain runs down my back, in my buttocks, down my legs and in to my feet, which feel like they are going to explode when I get up from sleeping or just sitting. I need someone to help me.

    This all happened in 2008 and they said that I had lost 2% use of my shoulder, but now I can hardly walk due to my neck. They should owe me for my neck from 2008. I always complained about my neck but the Doctors didn’t check it till now and i have stenosis of the neck.

    Reply
    • Ian Morris

      In the UK, you are afforded a strict claim limitation period of 3-years from the date of an injury in which any claim for compensation must be made. As your injuries date back to 2008, some 10-years ago, you will be statute barred and unable to do anything.

      Reply
  8. Debbie

    I used to work for the Royal Mail 18 years ago, in the last 10 years I have suffered with very bad neck pain, in the last 7 years suffered with terrible headaches and spasms in my neck and head causing me being admitted to hospital several times. I’ve had a MRI on my neck which the results were narrowing of discs in C4 C5 C6, I’m constantly suffering with dizzy spells and passing out for 7 years which I’ve been told by many specialist that this is caused by my neck issues. I am now waiting for a spine MRI to see if my spine has some damage. I’m constantly off work now with no pay in and out of hospital. I am now with numbness in both arms and legs walking with a walking stick, I would like to know if I can claim any compensation after so many years as I have financial issues due to this.

    Reply
    • Ian Morris

      There is a strict 3-year limitation period on making a claim for compensation. In your case, it would appear that your injuries are long standing and as such, your 3-year limitation period would commence at the date that you became aware of your injuries being a work related issue.

      Reply
  9. Paul chapman

    I was working for an agency and approximately three weeks in to the employment, I hit my head on the tail board of an HGV. I was wearing my PPE (Hi-Viz and helmet – which came flying off) and initially although I felt some pain, I thought nothing of it. However, a few days later I had pain in my shoulder, my arm was numb and I had tingling in my hand. It worsened to the point that I visited my GP and was sent for an MRI scan which showed three damaged discs in my neck. I have been off work now for ten weeks awaiting to see a Surgeon. I haven’t received ssp and they have sent me my p45 via e-mail.

    I am now in financial difficulty as I have had no money for this period. Many thanks.

    Reply
    • Ian Morris

      The situation you describe, particularly the loss of income is one of the most common motivating factors that lead to people making a claim for accident at work compensation.

      In your situation, you could seek to make a claim for compensation against the employer for the injuries you have sustained as a result of the tail lift hitting your head. However, you would only succeed with a claim against the employer if it can be shown that the tail lift hit you because of employer negligence or a breach of health and safety within the workplace.

      Clearly, you have had a nasty injury and been left with a financial problem. As such, it would be very wise to speak with us so that we can find out a little more about what happened so that we can advise you as to whether or not the accident in which you were injured would lead to a valid claim for accident at work compensation.

      Please contact us on 01225430285 for advice and assistance.

      Reply
  10. Aslam Pandor

    Can you see if I can claim from an accident from when I was younger? I have a big scar across my neck from where the seatbelt cut my neck during the accident. If you could get back to me that would be great.
    Many thanks.

    Reply
    • Ian Morris

      Whether or not you can make a claim for the injuries you sustained in an accident when you were younger will depend on your age now and how long ago the accident was.

      The law allows a strict 3-year claim limitation period from the date of an accident in which they can make a claim for compensation. For children (persons under the age of 18 years when they are injured) they are allowed a longer claim period which does not expire until their 21st birthday.

      Therefore, if your accident happened over 3 years ago and you are over 21 years of age, you will not be able to make a claim. Also, if you have successfully claimed previously you would not be able to seek to reopen this claim.

      If you would like to speak further about this, please call us on 01225430285.

      Reply
  11. Camille

    I went to get a number for a co worker when I went to sit down my chair slipped from underneath me caused me to fall hit my left side forearm and middle part of my neck. I told my supervisor she did nothing, didn’t even ask if I was ok. I took some ibuprofen my forearm is bruised my neck is still sore. The weekend has gone by I had to lay on a bed all weekend with a sore neck, went back to work today she didn’t even ask how I was feeling. I need to go to the insta care for my neck.

    Reply
    • Ian Morris

      If the chair slipped from beneath you because it was faulty or the floor surface was unsafe, you could seek to make a compensation claim against your employer on the grounds that your injuries were caused by negligence as the chair or floor was not fit for purpose or safe.

      Reply
  12. Stuart Mcginness

    I have been doing the same job now for 24 years! Now I have problems with my neck due to bending over 300 times a day. I am now in the process of needing decompression surgery due to the wear and tear of my neck vertebrae. Am I in a position to make a claim against my employer for this?

    Reply
    • Ian Morris

      You may be able to pursue a claim against this employer for repetitive strain injury compensation, but much will depend on the nature of your work, what training your employer has provided you with and importantly, when you began to notice pain from the injuries and sought medical treatment for the same. This last point is important as it will determine your strict claim limitation period that governs how long you have got to make a claim for compensation.

      Reply
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