Supermarket Accident Claims – How To Get Injury Compensation

By Ian Morris | Updated June 12th, 2024

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Making a successful supermarket accident claim is not quite as simple as just being injured while shopping. Claimants need to prove that the supermarket was negligent and that in the case of an accident, it failed to uphold their duty to ensure the premises were safe for customers. This duty applies whether you were in a local corner shop, a store like Poundland, Asda or any other shop or Supermarket. Here we look at the circumstances in which you might be eligible to claim.

Supermarket health and safety responsibilities
Wet supermarket floors
Falling stock and dangerous equipment
Tripping hazards in a supermarket
Hazard warning signs
Proving who is at fault for a supermarket accident
What to do if you have been injured in a supermarket
How much can you claim for being injured in a supermarket?
What do I need to make a supermarket accident claim?
Comments – your questions answered

Supermarket health and safety responsibilities

We have successfully assisted many claimants who have had the unfortunate and embarrassing experience of suffering a very public accident in a supermarket. Like all shops, supermarkets have to follow safety regulations and adhere to the requirements of the Occupier Liability Act which requires them to keep their customers safe from injury and minimise the risk of accidents in their store. If the supermarket breaches this legal duty and fail to take every reasonable step to minimise the risk of an accident or injury in their store, the injured person is very likely to be entitled to claim compensation.

In general, Supermarkets are required to:

Remove hazards and spillages within their store as fast as possible
Display warning signs to indicate any hazards, spillages or risk of injury
Keep the shop free from contamination or defects
Maintain structures within the store and ensure display equipment and stock is safely
Follow safety practices set by the Health and Safety Executive

The typical claim after an accident in a supermarket is for an accidental slip, trip or fall, causing soft tissue injuries, back pain and even bone fractures. There are of course many potential causes of supermarket accidents. If you’ve been injured in an accident in a supermarket and you’re unsure whether your situation will enable you to make a claim, contact us for help. We’ll gladly discuss your situation, explain your rights after an accident and offer you friendly, professional helpful advice about making a claim.

Wet supermarket floors

With regular floor cleaning and the potential for spillages or leaks from fridges and freezers, floors in supermarkets can often be wet and slippery. In wet weather conditions, the problem of wet floors increases as customers walk water into the shop. Supermarkets have to make sure that wet floors are dried quickly and that warning signs are displayed to indicate a potential hazard, with the aim being to reduce the risk of slipping on the shop floor.

Similarly, spillages should be identified and cleaned up as soon as possible, with the Supermarket having a responsibility to ensure that the aisles of the store are checked regularly for any spilt food, liquid or other slipping risk.

Falling stock and dangerous equipment

Supermarket shelves, racks, stock pallets and trolleys need to be regularly checked and serviced to make sure they are safe to hold products. Claims can arise should such equipment cause injury or allow stock to fall onto customers.

Forklifts are a common cause of workplace accidents and in frequent use in and around supermarkets, as such they should be regularly maintained and operated by qualified drivers to avoid injury to staff and shoppers.

Tripping hazards in a supermarket

Supermarket aisles may often be obstructed by boxes, pallets and cages used for restocking shelves. While this equipment is necessary, staff must ensure that any such items are positioned out of the way and they must not allow the aisles to be obstructed or littered with slip or trip risks. The Supermarkets must also ensure that products and produce items are stacked properly to avoid the risk of items falling onto customers.

Hazard warning signs

Any potential hazard within the Supermarket should be clearly marked with a warning sign. The existence of a dangerous hazard does not necessarily mean it will cause injury, but if it does, and there was no hazard sign erected or steps taken to warn customers or prevent the hazard from causing injury, you are likely to have a valid claim for compensation. In this circumstance, the Supermarket is likely to be seen as having been negligent and therefore liable for your injuries by failing to provide a warning of a foreseeable risk to your safety.

However, even if a hazard sign is present you may still be able to make a successful claim. For example, the Supermarket has a leaking freezer unit in their store. The floor gets wet and they call out an engineer. If they erect the yellow hazard sign and believe that they’ve covered themselves and taken reasonable steps to warn shoppers of a potential hazard. However if they just erected a sign and didn’t bother calling the engineer and left the unit leaking for weeks and weeks, the sign would become redundant and they would still be liable for not removing a known hazard in a reasonable time frame. Also, the hazard warning sign needs to clearly indicate where the possible hazard is situated. If a hazard sign is place slightly out of view, or obstructed by stock or not exactly where the slip risk is situated, the sign is redundant and of no use.

Proving who is at fault for a supermarket accident

The courts have been very fair when considering claims against a Supermarket or shop. Let’s be honest, a customer can easily drop an egg, knock a bottle from a shelf and spill some liquid on the floor. They don’t always report it to a staff member and often just walk off. The next customer could come round the corner within seconds and slip on the spillage and be injured. Would it then be fair for the supermarket to be liable and would you have a valid claim for the slip? In this scenario, you would not have a valid claim. The courts have noted that Supermarkets have large premises to monitor and they can’t be expected to see every spillage as it happens, have a hazard warning sign erected instantly and the spillage or slip risk removed within minutes.

When defending a claim, if the Supermarket can show that they had taken every precaution to properly monitor their store by way of a cleaning and inspection regime and checked the area where you fell shortly before you did and located no spillage or hazard, the courts will find in favour of the Supermarket. For example, Tesco, Asda, Sainsburys and the other main chains have a 30-minute cleaning regime in place. This is where a worker inspects the floors of the aisles every 30 minutes for hazards, spillages and other cleaning work. The staff member should then erect a warning sign if any hazards are found, before instructing a cleaner to remove the hazard. They will then sign an inspection report. This gives them adequate time to manage their often very large floor space and demonstrates that they have taken every care.

It is however, pretty easy for such reports to be forged or signed off without an inspection having taken place. Furthermore, it is often pretty easy to prove that the store didn’t follow a strict 30 minute cleaning regime due to it being busy, under-staffed or simply forgotten.

What to do if you have been injured in a supermarket

Report the incident. Make sure that you report your accident at the earliest opportunity to a staff member and ensure that an accurate version of events is entered into an accident book. Make sure you note the cause of your injury and any lack of hazard warning signs etc. Though it is ideally best to do so, you don’t have to report it immediately – many people are shocked and/or embarrassed and just want to get out of the shop. It’s perfectly reasonable to report it later. You can return to the store or email them to report the accident and list any injuries. Provide as much information as possible including date, time and location – you may also want to request that they retain any CCTV footage of the accident.
Witness details. If anyone helps you because you have been injured in a supermarket, try to get their name and contact number if you can. This will greatly help your claim and provide additional evidence to support it.
Photographic evidence. If you are in serious immediate pain and discomfort, you’re unlikely to be thinking about taking a photograph of a wet floor or other hazard. However, if you can take a photo or two of what you slipped or tripped on, it may be really useful in forcing the 3rd party to admit liability.
Medical treatment. Make sure that you see your GP, or attend A&E at the earliest opportunity. As soon as you are aware of any injury that is not simply a minor bruise, you should seek medical attention. To have the best chance of succeeding with a claim, it is important to be able to provide medical evidence.
Expenses. Keep a record of any expenses you incur as a result of injuries. If you have receipts for costs such as prescriptions, taxi fares, parking, care or any other cost you have incurred, you may be able to claim those back. If you are unable to work because of your injuries and do not receive sickness pay, you may well be able to reclaim any lost income alongside a settlement to cover the pain and discomfort caused by your injuries.

How much can you claim for being injured in a supermarket?

The value of any final compensation settlement that you can claim after being injured in a Supermarket is calculated from the severity of the injury, your financial losses and the impact on your quality of life. Our specialist Solicitors will claim for the following on your behalf:

The pain and distress caused to you by the injuries sustained
Associated costs and losses
Lost earnings if you have been away from work as a result of the accident
Medical treatments, rehabilitation therapies and post accident care
Restrictions on your ability to fulfil your usual activities and social life
Miscellaneous expenses (bus fares, painkillers etc)

Compensation amounts for common injuries after a fall

Most Supermarket claims arise after someone is injured in a fall, so below we’ve listed some values for common fall injuries based on guidelines issued by the courts:

Type of injury	Compensation amount
Neck injury	£2,000 - £140,000
Minor brain or head injury	£2,070 - £11,980
Finger injury	£4,000 - £85,000
Wrist injury	£3,310 - £44,690
Hip or pelvis injury	£3,710 - £24,950
Fractured forearm	£6,190 - £18,020
Permanent back injury	£11,730 - £26,050
Serious shoulder injury	£11,980 - £18,020
Ankle injury	£12,900 - £46,980

What do I need to make a supermarket accident claim?

These are the main criteria you need to check to see if you can claim with our no win no fee Supermarket accident Solicitors:

Was the accident the Supermarket’s fault?
Did you report the accident and your injuries?
Have you sought medical treatment from your GP or hospital?
If not, are your injuries still presenting symptoms that your GP can diagnose?

If you haven’t done any of this already, don’t worry, we’re here to help. To see if you can claim after your Supermarket accident, please call our team on 01225 430285, or if you prefer, we can call you back.

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Comments & Questions

Read on for questions and advice about claiming, plus supermarket injury claim examples...

I slipped and fell straight onto my back in Morrisons supermarket yesterday morning. I was getting some milk and the next thing I knew, I was on the floor. To say I was embarrassed is an understatement! When I got up, I realised there was a puddle on the floor right next to the milk. A woman who works there come running over with a wet floor sign and was more than apologetic asking if I was OK, but I was so embarrassed that I was just saying ‘yes, i’m fine!’.

She stated that they have had a problem with the fridges containing the milk for a while now and that they were waiting for an engineer and she had forgot to put the sign down as she was dealing with a query from another customer! I said it was fine just wanted to continue my shopping and get out.

It wasn’t until I got to the checkout that I noticed that my left elbow was hurting and the lower part of my back also, along with shooting pains down the left side of my body mostly radiating in my left hip but I honestly didn’t want to make a fuss.

I guess what i’m asking is what should I do in regards of making a claim, not that I want to but I just find their ignorance shockingly rude! And it is the case of faulty fridges, so I don’t want this happening again to me or anyone else. What if this happened to someone of age or impairment?! If they knew there was a leak surely a wet floor sign or something should have already been in place from the moment the store opened.

You have every right to pursue a claim for compensation in this scenario and we would be delighted to help you to exercise your legal right and act for you in this matter. You should contact Morrisons immediately to report the incident – ideally in writing – you could consider sending them an email mirroring what you have written here – as it is important to ensure that there is an accurate record of the incident and your injuries with the supermarket in question.

As they were aware of the issue with the fridges, there is no excuse for there not being a hazard warning sign in situ and the staff member essentially admitted as much to you.

If you haven’t already done so, we would recommend that you contact your GP and have a telephone consultation regarding your injuries.

Please call us on 01225430285 so that we can help you start your claim.

Hi there,

I was in Morrisons today and I slipped on a whole carton of cream that had been spilled in an aisle. I fell completely over onto my right elbow, hitting my already bad ankle in the process. A bruise, as well as swelling has appeared immediately. I was told by the manager that the spillage was reported, but no warning signs had been erected before the clean up occurred. My elbow is throbbing and I’m going to assess the pain in the morning, before ringing the doctor.

I gave details to the manager for an accident form to be filled in, but never received any first aid considering they called for someone to come and see me.

As the spillage had already been reported, the supermarket were on notice of the risk of injury and their failure to have erected hazard signs or have a member of staff providing a warning to passing customers means that you may well succeed with a claim for compensation.

It is good that they have taken your details for an incident report as that will provide evidence to support your claim should you make a claim for compensation.

My Nan had a terrible fall today in a large well known superstore – my Nan and baby went up the escalator my baby was in the pram. The pram started to slip backwards knocking my Nan on her back, my baby and his pram fell down along with my Nan causing my child to flip onto his face causing a bump and bruise to my babies head and nose. When Asda colleagues rushed over they said “you’re not allowed prams on this escalator” to which I responded ‘well where is the sign stating that!?”. When we checked, the sign was nowhere to be seen. Indeed, the only sign that there was, was a sticker stuck to the escalator – which was NOT visible due to it being blocked by shelving containing food products.

My Nan is absolutely traumatised as am I and my little girl. This accident could have been prevented if adequate signage was used! I want something put in place so this does not happen in future. If it wasn’t for my quick reactions this could of ended as a fatality and my Nan was lucky to escape with severe bruising. Likewise with my child. How do I make a claim?

We can help you make your claim for personal injury compensation. You can start a claim by calling us on 01225430285 or by using our form – ‘start your claim‘.

I was in Tesco yesterday around 4.30pm. It had been raining all day. I suddenly slipped and fell heavily, almost doing the splits. This was witnessed by two other customers, one of whom commented on how heavily I fell and alerted a member of staff who was replenishing stock. I got up and saw that I had slipped on the head of an orange flower (maybe a lily?) which had obviously fallen out of somebody’s shopping basket – as I was not in the flower aisle.

I informed a member of staff after paying for my shopping (I was initially embarrassed) and called the store manager. He took my name, address and telephone number. I told him that I could feel a bruise developing on my right leg and on my left hip. He agreed that he could see the bruise on my lower leg developing (I was wearing a dress). Today, I feel achy. It isn’t really the store’s fault that a customer dropped a flower head and my sandals were probably still wet on the bottom from walking in heavy rain.

Although your shoe soles would have been wet from the rain outside, the entrance to the store should have adequate matting to enable any customer to remove the water from their shoe as they enter the store, so you should ignore your concerns about you being responsible.

Whilst the store staff themselves didn’t drop the flower that does not mean that the supermarket is not liable. You have a right to make a claim and whether or not you succeed will depend on whether the supermarket can demonstrate that they have an adequate cleaning and inspection of aisles regime in place. Of course, if they can show that they had checked the aisle in the minutes before you fell and found no flower or slip risk, they would probably successfully defend any claim as it would not be fair or reasonable to expect them to have removed the flower within a short space of time of it being dropped if no other customer had reported it. However, if they had failed to check that aisle for 20 minutes or so, you may well succeed with a claim as then it would be reasonable to argue that they should have inspected the area and located/removed any hazards.

We would certainly be happy to look in to this matter for you – should you feel that you want to. Our No Win No Fee service guarantees that you would face no cost liability should the supermarket successfully defend any claim.

If you would like to find out more about this or discuss making a claim, please call us on 01225430285.

Hi my 76 yr old mother tripped over pallets which were only stacked one box high so was out of sight at the end of an isle. l took photographs and the store has admitted liability. My mother has been contacted by the store and was asked did she have any injuries which she replied that she had pain in her hip for a month as it had aggravated her arthritis. They then asked if she went to hospital to which she replied that she wouldn’t, so they then asked did she see her GP she said no as they were only taking emergencies. They have offered her £800.

The fact that they have made an offer is a good sign and does confirm that they admit to negligence and therefore liability. The offer seems low and this is a common theme when people are pursuing a claim without specialist representation by a personal injury Solicitor. We would be confident that our specialist Solicitors could obtain a more appropriate settlement value.

I cut my arm on a damaged tesco register, the security took my details and gave me a bandage the store bent the metal back and put tape over it. Can I claim even though it was just a small but deep cut? Thank You

Please call us – 01225430285 – so that we can find out more about the severity of your injury. Liability wise, a potential personal injury claim would appear to be a valid and viable option. However, we must be able to state that the injury is sufficiently serious. If it is likely to leave any scarring that is visible for a long period or permanently, you may well have a valid claim.

I had a slip in a supermarket a few months ago in which i banged my knee on the floor resulting in a small bruise. I was ok although my knee was sore for a couple of hours afterwards but i was still able to walk and drive without any difficulty. I slipped on a broken tub of cream that was on the floor and there was no warning sign to signify to customers to watch out for. I made a shop assistant aware so that he was able to clean it up and i stood next to the spillage to make other customers aware that this was a hazardous area. I didn’t think anything of it at the time i was ok and carried out the rest of my day. Had i’d been an elderly customer the outcome could have been very different. I didn’t feel out an accident book as i didn’t want to make a scene nor did i see a doctor as i thought my injury wasn’t serious. Can i still make a claim and if so roughly how much could this be?

You can still make a claim as you have 3 years in which you can do so. We can help you with this and our No Win No Fee service gives you the opportunity to pursue a legitimate claim without risking any financial consequences should the claim fail.

As for the potential value of your claim, it is impossible to say at this stage, as to what sum of compensation you should expect.

Good morning,
My mum slipped in the entrance of well known supermarket at the weekend. There were no wet floor signs in the area. She sustained a serious fracture to her upper arm and hand and also sprained her ankle and bruised knee. We are currently waiting on a review from the surgical team to see if it needs to be pinned. This happened by the hand sanitizer station. The manager came and took her name and number. An ambulance wasn’t called, she was so distressed about waiting so we took her straight to hospital. She was admitted and put on morphine and discharged the following day and advised the fracture clinic will arrange further appts.
My sister and myself went back to the store the next day to give all the information and recorded and signed the accident book. The manager at the time articulated that the CCTV would be ready should we need it.
I’m still waiting for HQ to contact me and wondering if I should put in a written request for the CCTV.

You can request the CCTV footage – indeed, doing so in writing may be a sensible move.

We would very much like to help your Mother pursue a claim for compensation against the supermarket on the basis that they had failed to erect a hazard warning sign. Your Mother clearly has a very serious injury to her upper arm along with other painful injuries to the knee, hand and ankle so making a claim against the supermarket is both just and reasonable.

Whether or not the claim would succeed will not be known until a specialist Solicitor has approached the supermarket and reviewed their cleaning records etc. However, we would be confident of succeeding with such a claim given the expert Solicitors that pursue such claims for our clients and with our No Win No Fee service, we can guarantee that your Mother will face zero costs should the claim not succeed.

I degloved my finger on supermarket shelving and later that day had the rest of the finger amputated down to my palm. No accident was put in a book as I was rushed to the hospital. Over 3 weeks as passed and no one as asked me for details of what happened even now. Is that right?

Given the severity of the injury you have sustained, it is not right that the accident hasn’t been recorded properly. You should make contact with the Supermarket in question in writing to report this and it would also be wise to inform the relevant Health and Safety authorities such as the HSE or RIDDOR.

If you have not already started a claim for compensation for the injury sustained and loss of your finger, please call us on 01225430285 so that our team can discuss your accident with you and help you start your claim for compensation.

You are likely to have a valid claim and given the loss of a finger, you could be in line for a substantial compensation settlement.

Hi, I slipped and fell inside of an Asda store in September last year on what looked like the top of a yogurt pot in the entrance of the store when I was leaving. I was so embarrassed that I left the store and sat in my car for a few minutes but I was in agony. I decided to go back inside and report it and they added it to the incident report book. I explained how I fell and what I slipped on which was still on the floor and did not get removed for all the time I was inside the store waiting to be seen by a first aider. I took a picture of what I slipped on as I was annoyed that they had not removed it especially when I told them what I had slipped on was still there. It may be too late for me to do anything now as I have not been to the doctors so just looking for some advice.

It is not too late to make a claim for the knee injury sustained and the fact that you have not returned to the GP after the initial A&E diagnosis is not an issue in terms of making a claim. We would be very happy to help you make your claim.

The fact that you reported the incident at the time, obtained a photograph of the item that you slipped on and attended A&E means that you have met the required criteria to pursue this matter further.

Approx 8 weeks ago I slipped on wet floor caused by leaking fridge in Tescos . There was a yellow cone there but it was not actually in the water. It was during lockdown and the store had been redesigned for one way shopping so unless everyone stopped you had to pass through it . I had a nasty fall and hurt my thigh and arm and shoulder . I visited a&e 2 days later as the pain in my arm was severe. Advised no fracture but soft tissue damage . It is stil very painful and I have now been referred for physio. Would I be able to claim even though cone was there? Incidentally the store duty manager told me “it’s been like that for weeks and no one else has fallen over“!

Whilst the hazard warning cone being in place did indicate that there was a hazard, it would appear that the cone wasn’t perhaps in the correct location and my initial view is that your claim should be further investigated and considered by one of our specialist slipping accident Solicitors, with a view to pursuing this matter on a No Win No Fee basis. A further point of interest is the comment made by the Manager to you, in which they stated that the fridge had been leaking for weeks. Therefore, Tesco were obviously aware of the continued risk caused by the leaking water from the fridge and to have done nothing other than simply erect a hazard warning sign could well be seen as inadequate in terms of preventing the risk of injury.

What we now need to do is speak with you briefly to obtain a little more information about you, the accident and your injuries, so that we can then submit your claim to our specialist Solicitors and have them discuss this with you in detail.

I recently slipped on a milk spillage in my local supermarket, while using a supermarket trolley. My right foot travelled nearly a meter, with the result that my left shoulder got jarred by the trolley. I felt a pain shoot up into my shoulder. I was quite shaken up and tried to report it immediately, though the member of staff on the floor told me to wait while he located an item for another customer, even though I had called out to him twice. A manager came and spoke to me and took my name and address in a little notebook. He admitted that it was a milk spillage and they knew about it, as there was a colleague in an adjacent aisle clearing up. However, there was no signage in the area where I slipped. I have self-treated with ice packs and pain relievers. I noticed that the following day I had a pain in my lower back left side and and sharp pain in my left knee. I do have some issues with both back and knee but they were OK before the accident.
I am not really sure how to proceed. Should I go to my GP, initially to report my injury?

The most important thing – in terms of a claim for personal injury compensation – is that the initial accident details and those of you personally, have been recorded by the staff within the supermarket.

You should speak to your GP regarding the injuries if possible – both to ensure that they are recorded and also to find out what has happened.

We would be very happy to help you claim compensation for the injuries to your shoulder, your lower back and knee.

Hi I went to B&Q on Saturday where they had a table set up for customers to sanitise their hands.

Unbeknownst to me sanitiser had leaked or been spilled on the floor and I then slipped on it and fell. I was helped and B&Q staff recorded the details in the accident book and the first aide saw to me.

I went home, but had to go up the hospital due to pain in my hand. I have been told that I have torn the muscles in my hand. I have phoned B&Q and they said they would inform the Manager about this and that they would get back to me.

The injury to your hand is something that we can claim compensation for for you. You have done the right things in reporting the injury initially, seeking medical attention and then updating B&Q regarding your injury as this will provide useful evidence to support your claim for compensation.

Hi I was wheeling a trolley in a Sainsbury’s supermarket car park. The water drain was loose and subsequently the trolley went down the hole. My shin hit the trolley and caused a massive bulge, cut and bleeding. I managed to hobble into the store where my wound was cleaned up. I was given a pair of shoes as mine were covered in blood. Do I have reason for a claim?

You may well have a valid claim and this is something we would like to investigate further for you. The fact that you managed to report the incident in the store in question and obtain first aid treatment is important and does mean that there is a record of the incident. Along with the report made in the store, do you know if any photographs were taken of the drain cover? If so, that would be further useful evidence to support a claim.

Hi my 14 old daughter slipped at Asda today on a wet floor. A staff member saw the accident and helped me pick my daughter up. Her leg was bent behind her during the floor and I Believe she has twisted her knee and her ankle. I reported the accident and we filled out an accident form however due to the pandemic she is reluctant to go to A&E and we can’t get a appointment with our GP. There was a clear yellow hazard sign by a spill down one of the aisle but we were walking on the main center aisle where the spillage had ran to and there was no sign there at all. Can I please have some advice on this? thank you.

This is a matter we can assist you with as it would appear that the store were aware of a spillage/slip risk, but had not properly warned all shoppers and hadn’t erected hazard signs in all of the appropriate places.

As a parent, you can make a claim on behalf of your daughter. Due to her age, she is unable to instruct a Solicitor to act for her, so you can do so as a ‘litigation friend’. We feel that your Daughter has a valid claim and the fact that she has not attended A&E or seen her GP at this stage is not a problem. Given the current pandemic situation, it is wise to avoid Hospital or GP surgeries unless an injury or pain is too serious to ‘self medicate’. If you are able to obtain a telephone consultation with your GP, it would be helpful. Otherwise we would recommend documenting any injuries and pain symptoms and then attending a medical appointment at a later date, when it is safer to do so.

We can help you make a claim for personal injury compensation for the injury to your ankle. We feel you have a valid claim and our Solicitors would be more than happy to consider this claim for you and offer advice on our No Win No Fee terms.

An Asda employee ploughed a huge black trolley at the back of my right heel today around 0930 hours. I sustained a cut just above my right heel. Asda’s first aider applied a plaster bandage to stop the bleeding and then completed an accident form which i signed. I continued with the shopping in pain and limping.

It is important to note that you have completed an accident report regarding the injury. We would also strongly recommend that you seek medical attention regarding the injury in order to have the symptoms noted and recorded on your medical records. This would help you in the future, should a claim proceed and medical evidence was needed by your Solicitor to ensure that any compensation award received was adequate.

Regarding the incident that caused your injury, it would appear that the cause can be attributed to unfortunate negligence by the member of staff in the supermarket. As such, our initial view is that so long as the injury is sufficient serious to warrant a claim, you would have a valid claim.

I was pushing a trolley whilst shopping at a Morrisons store and as I turned into a chilled aisle I slipped on the contents of a large yoghurt pot on the floor. I never fell completely over because I managed to hold onto the trolley but my legs went under the trolley and both twisted. In the last couple of years I had been recovering from operations on both my knees and this accident caused me to be in agony for a while and set my recovery back. A member of staff put a wet floor sign partially over the yoghurt and called a cleaner. Morrisons have been very unprofessional in every step not giving me information, they put the matter into their solicitors hands who was also slow and I granted them an extra 28 days extension to investigate liability, they have found they are not liable because the cleaner has signed the schedule and staff are trained to clean as they go well the store is dirty and when you look around cleaners are not going down each area every hour as they claim.

Was your contact with the Supermarket in question via the services of a specialist personal injury Solicitor or did you liaise with them personally?

The courts have previously ruled that shops should ensure that they employ an adequate cleaning regime and routine inspections of their premises in order to identify any potential hazards and ensure that any such risks are marked with warning signs. Essentially, if a shop can demonstrate that they inspected the aisle within the previous 30 minutes and found no hazard, they will not be liable. However, if evidence – such as CCTV footage of the spillage – can be found that demonstrates that the hazard had been on the floor for a decent amount of time – 10-20 minutes and no member of staff has checked the area or even better walked past the spillage and done nothing, a claim will be possible.

I was in B&M looking at the large mirrors one was broken on the front so moved out of the way the one behind I went to pick up and a 1.5 cm shard of glass in bedded itself in my finger, I’ve got pictures of it and I went to the managers office and received first aid, a large plaster on my finger, but the next day it was still hurting a lot so visited the hospital and had an X-ray and at that point I noticed that I had a 1.5cm shard of glass in my finger what can I do do?

Please contact us on 01225430285 or use our ‘start a claim’ page to send us some further details. We would like to present this potential claim to our specialist Solicitors so that the merits of pursuing a claim for personal injury compensation can be considered.

I work in a supermarket, I was walking round the corner to the next aisle and next minute I fell cracking my head on metal bars and then landing on my bottom on the hard floor, a few people came to help me there was a light coloured liquid on the floor which is what I slipped on , had nearly two months off work, they are refusing to acknowledge it even though there were five or six witnesses.

Have you attempted to make a claim for compensation as a result of the injury you sustained at work? If so, have you instructed a specialist Solicitor to act for you? If you have not yet instructed a specialist Solicitor, please let us know as our expert Solicitors would be able to look in to this matter for you.