What Are Employer Responsibilities To Injured Staff After A Work Accident?

218 questions have been answered on this subject - ask us your question

Quick Answer: Employers have strict legal obligations when an employee is injured at work. They must record the accident, report serious incidents to RIDDOR, provide immediate medical assistance, and support the employee’s recovery and return to work. Failing to meet these responsibilities can result in legal consequences and increased liability should a claim be made.

Key Takeaways:

  • Record all accidents in the workplace accident book
  • Provide prompt first aid or medical assistance
  • Protection from dismissal for making legitimate claims
  • Right to Statutory Sick Pay during recovery
  • Entitlement to reasonable workplace adjustments

Employer’s Legal Duties After a Workplace Accident

When an employee suffers an injury at work, their employer has specific legal obligations that must be fulfilled immediately and in the following days and weeks. These responsibilities are not optional – they are legal requirements designed to protect workers and ensure proper handling of workplace accidents.

Every employer in the UK must follow strict protocols following a workplace accident, regardless of whether it occurs on company premises, at a client’s site, or during work-related activities elsewhere. These duties exist to safeguard both the injured employee’s wellbeing and their legal rights.

The cornerstone of these obligations is the employer’s duty of care – a fundamental responsibility to ensure employee safety and proper accident management. This includes maintaining appropriate insurance coverage, specifically Employer’s Liability Insurance, which is legally required for almost all businesses with employees.

Core Responsibilities After an Accident

Accident Recording and Reporting

The first crucial step is proper documentation. Every workplace accident, no matter how minor it might seem, must be recorded in the company’s accident book. This record should include detailed information about what happened, when and where it occurred, and who was involved.

For more serious incidents, employers have additional reporting obligations under RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations). Any accident resulting in an employee needing more than seven consecutive days off work must be reported to RIDDOR within 15 days of the incident.

Medical Support and Care

Employers must ensure immediate access to first aid treatment following an accident. This means maintaining adequately stocked first aid kits and having trained first aiders available. For more serious injuries, employers should assist in arranging professional medical care.

Beyond immediate medical care, employers must provide appropriate support during recovery. This includes:

  • Ensuring the injured employee receives Statutory Sick Pay when eligible
  • Maintaining communication throughout the recovery period
  • Making reasonable adjustments to facilitate return to work
  • Preserving the employee’s position during their absence

Investigation and Prevention

A thorough investigation should be conducted promptly after any workplace accident. This serves multiple purposes:

  • Identifying the root cause of the accident
  • Implementing measures to prevent similar incidents
  • Gathering evidence that may be needed for insurance or legal purposes
  • Demonstrating compliance with health and safety regulations

This investigation should be documented carefully, with findings and subsequent actions recorded. Employers must also review and potentially update their risk assessments in light of any accidents, showing they’ve learned from the incident and taken steps to prevent recurrence.

Professional Handling of Accidents

The way an employer responds to workplace accidents significantly impacts both employee welfare and potential legal outcomes. Professional handling demonstrates commitment to worker safety and legal compliance, while poor management can lead to damaged relationships, legal complications, and increased liability.

Good Practice Approach

Professional accident management starts with immediate action and continues through the entire recovery process. Employers should maintain open communication channels with injured employees, ensuring they feel supported rather than blamed for the incident. This includes:

  • Conducting prompt, thorough, and unbiased accident investigations
  • Maintaining detailed and accurate records of all incidents
  • Cooperating fully with health and safety investigations
  • Supporting legitimate compensation claims with necessary documentation
  • Implementing preventative measures based on investigation findings

Poor Practice to Avoid

Some employers make critical mistakes in handling workplace accidents, which can worsen the situation and potentially lead to legal complications. Common poor practices include:

  • Attempting to discourage or prevent accident book entries
  • Pressuring employees not to make compensation claims
  • Threatening disciplinary action or dismissal following an accident
  • Failing to report incidents to relevant authorities
  • Destroying or altering evidence related to the accident
  • Refusing to provide copies of accident reports to injured employees

Employee Rights After an Accident

Understanding employee rights following a workplace accident is important for both employers and workers. These rights are protected by law and cannot be waived or dismissed by contractual agreements.

Core Legal Rights

Employees injured at work have several fundamental rights that must be respected:

  • The right to make a compensation claim if the employer has been negligent
  • Protection from dismissal or discrimination for making a legitimate claim
  • Entitlement to Statutory Sick Pay during recovery periods
  • The right to access and obtain copies of accident records
  • The ability to have a union representative or colleague present during accident-related meetings
  • The right to reasonable adjustments when returning to work

Taking Time Off

It is important for employers to take an accident seriously, giving an employee all the support needed to get back on their feet. Employees may need to take time off to recuperate from their injuries so adequate relief measures should be discussed. Not all employees will receive full pay if on sick leave from work, however, all employees are entitled to Statutory Sick Pay (SSP) if they do not get full sickness pay. If a successful compensation claim is made, the employee should be able to recover their lost wages.

Documentation Access

Injured employees have the legal right to access various documents related to their accident:

  • Accident book entries pertaining to their incident
  • RIDDOR reports submitted to authorities
  • Risk assessments relevant to their work area or task
  • Training records and safety procedures
  • Investigation findings and subsequent actions taken

Employers must provide copies of these documents within 40 calendar days of receiving a written request. This transparency is crucial for maintaining trust and ensuring fair treatment of injured workers.

Employment Protection

The law provides specific protections for employees who have suffered workplace accidents:

  • Protection against unfair dismissal for raising health and safety concerns
  • The right to maintain employment status during recovery
  • Protection against discrimination due to accident-related disability
  • The right to suitable alternative work where appropriate
  • Protection against victimisation for making a compensation claim

These rights ensure employees can focus on their recovery without fear of losing their job or facing unfair treatment. Employers who violate these rights may face additional legal consequences beyond any personal injury claim.

Accommodating Return to Work After Injury

Employers have a legal obligation to support employees returning to work after an injury by providing suitable alternative duties during their recovery period. This duty of care applies to both physical and psychological injuries.

Physical Injuries

When an employee’s regular role involves demanding physical activities such as:

  • Heavy lifting or carrying
  • Climbing or working at height
  • Extended periods of standing
  • Repetitive movements
  • Manual handling tasks

The employer must offer appropriate temporary modifications. This could mean reassigning the employee to office-based duties or adapting their current role to exclude physically demanding tasks while they recover.

For example, it could be that a back injury will prevent heavy lifting. Therefore, placing the employee in an office for a few weeks on lighter duties means they can return to work and continue to earn their usual salary.

Psychological Injuries

The same principle applies to mental health conditions such as work-related stress or anxiety. Employers should:

  • Remove or reduce exposure to stress triggers
  • Modify working patterns or environments
  • Adjust responsibilities temporarily
  • Provide additional support or supervision

Benefits of Modified Duties

This approach offers advantages for both parties:

  • Employees maintain their regular income
  • Recovery is supported through gradual reintroduction
  • Work relationships remain active
  • Skills and confidence are preserved
  • Reduced absence costs for employers

The key is finding a balance between supporting recovery while maintaining productive employment. Regular reviews and medical advice should guide the progression back to full duties.

Making a Workplace Injury Claim

When an employee has been injured at work due to employer negligence, they have the right to pursue compensation. Understanding the claim process and requirements is essential for a successful outcome.

Legal action must typically be initiated within strict timeframes:

  • Three years from the date of the accident for most workplace injuries
  • Three years from the date of knowledge for occupational diseases
  • Different time limits may apply in special circumstances

Strong evidence is crucial for supporting a workplace injury claim. Try to gather:

  • Accident book records documenting the incident
  • Medical reports detailing injuries and treatment
  • Witness statements from colleagues
  • Photographs of the accident scene or hazard
  • Risk assessment documentation
  • Training records and safety procedures
  • RIDDOR reports if applicable

We can help you with all of this at Direct2Compensation. To find out more, or to start your claim today, call us on 01225 430285. If you prefer, we can call you back. After just a few minutes on the phone, we’ll have enough information to allow our solicitors to get your claim started.

Frequently Asked Questions

218 questions have been answered on this subject - ask us your question

Leave a comment or question

Please note we can only deal with claims within the UK legal system. Your question will appear once approved and we'll reply as soon as we can. Your email address will not be published, your name will, so feel free just to use a first name.

Comments & Questions

Read on for questions and advice about claiming...

I was injured at work, I had to take time off on SSP. I have been given a return to work, sick note with amended duties. My employer has told me their are no light duties. I must go home and am back on SSP. Is this normal ?

Ian Morris

The employer does not have to provide light duties – if no light duties are available, they are with their rights to send you away on SSP until you are fit to work.

You can recover your lost income by making a claim for work related injury compensation. Please call us on 01225430285 to discuss your accident at work and we can help you find out whether or not you can make a claim for compensation.

Reply

Hello, I was injured at work, after the injury they had stated I am to have a second man to assist me while I recover and they looked into getting me a back harness to support my back while at work. The back harness was denied, and the second man is only “as and when” one is available. I work as an alarm Engineer so when they cant get me a second man, I am forced to do the job by myself, which then causes me to have to have a half day as the pain is too much to do by myself and if I can only manage a half day this goes unpaid. Is there anything I can do? As they are not helping me recover after the injury.

Ian Morris

You can make a claim for the injury sustained at work – if the injury was not caused through your own fault. Please call us on 01225430285 or use our ‘start a claim’ page so that we can find out more and look in to the possibility of our Solicitors pursuing a claim for you on a No Win No Fee basis.

Reply

I slipped on a puddle of oil at work and injured my wrist and ankle. I got it put in the accident report form but my manager filled the form in incorrectly. The manager then told me to sign it the way she had filled it in. I pointed out that it was incorrect but she told me to sign it anyway. I refused and took the form from the table to photocopy it, and the manager snatched it from my hands which hurt my wrist even further and she refused to let me take a photocopy of it!

I demanded a copy of the incorrectly filled in form and took the form back from her. She is now claiming I assaulted her, and I am now on suspension facing a disciplinary and a probable dismissal.

Ian Morris

We would like to hope that the suspension will end with you returning to work, once the employers realise that your Manager was in the wrong. It is important that you make written representations to them outlining what had happened and comment on being pressurised to sign an accident book report that was inaccurate. That in itself should result in an investigation in to your Managers conduct.

It is vitally important that an accident book report is accurate, especially from the perspective of the person injured in the accident at work. Therefore you did the right thing in refusing to sign the report when it was not accurate.

Reply

Is it the employer or the employee’s responsibility to transport the employee to and from Physiotherapy?

Ian Morris

It is likely that getting to and from any therapy or medical appointments will be the responsibility of the person receiving the therapy and not that of the employer.

Reply

Hi I’m a beauty therapist. I’ve worked for a small business for over two years. I have an issue with my hand and neck due to to many massage and cleaning duties. I’ve raised my concerns to my employer, this goes back from 2017 till today. I’ve been referred to a physiotherapist and she said it looks like repetitive strain injury. She sent me for an Mri and also a nerve conduction test. Still waiting for results my doctor give me a fit note to say I can do other treatments but not massage. But my employer ignored the note and carried on giving me massage and lots of cleaning. After me telling my employer what the outcome could be. I’ve asked could they hire a cleaning service and to balance the work load they said they can’t afford a cleaner. There’s also another member of staff suffering from a similar problem but they don’t get lots of massages and don’t do any cleaning duties but they are a manager. I was then handed a letter to say that the doctors note wasn’t clear in what it meant and that they are a caring company and think it’s best I go on the sick and my column will be cleared and not to return until I get my results. As you can imagine this is financially affecting me and adding to a lot of stress, what can I do?

Ian Morris

We could ask our specialist Solicitors to review this situation for you and consider whether or not there is a realistic prospect of succeeding with a claim against your employer for the injuries to your hand and neck caused by your work.

Reply

Hi, I pulled my back out at work, the company physiotherapist said I’m not fit for work in any form till further reports are done. My work are trying to get me back in already, what do I do?

Ian Morris

If you have been advised by a medical professional that you are not fit to work, you should follow their advice and draw your employers attention to this. If you have a ‘sick note’ from your GP or health professional, you should ensure that your employer has a copy of the same.

Reply

After I’ve reported a accident at work involving myself can you tell me what responsibilities or actions my employer should take once the accident book has been handed in?

Ian Morris

Depending on the nature of the accident and the severity of the injury, your employer should take appropriate action.

If the injuries are of a serious nature, a proper investigation should be conducted and if applicable, the matter should be reported to RIDDOR.

Reply

I had an accident at work 6 weeks ago while placing my tools into the metal cage provided by my employer, I sliced my finger open, there are areas on the cage which are sharp and there is not enough space to actually fit your hands. I went to hospital and had 25 butterfly stitches and glue, I was then advised by the hospital that i could not return to work for at least 10 days especially as my work involves heavy lifting. I reached out to my company to assist as I was worried about monetary deductions from my wage, I was told it doesn’t matter why I was off work I would not receive any monetary assistance. Today I have received an investigation report into the matter, 6 weeks after the incident, I had also not been informed they were investigating, stating that the reason for the accident was because I was rushing and there are no sharp edges on the cages. I have photographic evidence of the sharp edges and am shocked I am being blamed for this accident. Is there anything I can do?

Ian Morris

You can make a claim for compensation to seek damages for your injuries and any associated losses caused by your employers negligence.

Reply

Hi, using a sander at work, since this have a lot of HAVS symptoms. Been seen by various doctors, had MRI, results should be in monday.
Colleague stated one of management said the tools haven’t been serviced since 2002! Had HAVS training not long after the incident.
Been on light duties for 10 weeks. And have been signed off by doctor for another 6 weeks. Have appointment with plastic surgeon in DECEMBER!
Been called to a meeting at work Tuesday 16th july to discuss ‘well being and if there are enough light duties’.
Thinking going to be told not enough light duties to continue going in to work! Therefore will be on reduced/sick pay. (Wont be able to pay rent and bills etc.)
Can the company do this?
If putting in claim should the process start now or best to wait till results of MRI are through?
I look forward to hearing from you.

Ian Morris

If you are medically unfit to work, the employer can review as to whether or not their are other suitable (light) duties for you to work. If they do not have such available tasks, they are within their rights to put you on sick leave.

With regards to your HAVS symptoms, once you have had the MRI diagnosis, it would be sensible to start your claim. Given the employer only provided training after the onset of your symptoms, you could well be in with a good prospect of succeeding with any claim for compensation.

We work with expert specialist HAVS solicitors and can help you. Once you’ve had your MRI results, please call us on 01225430285.

Reply

I burnt my hand on hot oil at work (I will admit that was my fault) but I wasn’t allowed to leave work to get treatment, nor allowed a break to go and get myself treated, even when I made myself clear that I intended to get treatment during my break. I had to remind management to write the incident in the accident book before I finished my shift, and went to a and e 8 hours after my accident occoured. Where would I stand on this?

Ian Morris

If the cause of the initial injury was your own fault, you can’t seek to claim compensation for the injury – even if the employer delayed you from getting access to medical treatment. You should however, take out a grievance against the employer for refusing you to leave for medical attention as that is not acceptable.

Whilst you state that the injury was your fault, you could be undermining your own position. You should ask yourself whether your employer had correctly and sufficiently trained you in your work and whether they had provided the correct equipment and clothing etc to enable you to work safely. If you are unsure in anyway about who is at fault for your burn injury and whether or not you can make a claim for compensation after being burned at work, please make further contact with us.

Reply

I work on embroidery machine and the needle went straight through my finger. I went to hospital that day but had to return the next for surgery as the needle was to far in to be removed. So a small cut was made to my finger then 3 stitches were placed on it. I was allowed home afterwards. Has my boss got the right to deduct my wage for being in hospital for that day?

Ian Morris

Sadly your employer does not have to pay you for any time that you are away from work, whether that be due to injuries caused at work. The employer must not prevent you from attending Medical treatment, but they don’t have to pay you.

In your case, you would be entitled to recover any lost income if you pursued a claim for accident at work compensation successfully. Given your job, you should have received specific training on the use of the embroidery machine and been advised of the risks of injury and issued with any appropriate personal protective equipment if applicable. If your employer has failed to do any of this, you should call us on 01225430285 or use the ‘start a claim’ page of our website to discuss your case with us further.

Reply

I had an accident at work where my foot slipped on a bit of debris plastic then my leg going under a trolley I was pulling. My leg went one way and my body went another resulting in my knee being locked. I’ve tried to go back to work but my knee keeps locking so I’ve had to take time off while the injured knee is investigated via scans. While I’ve been off my employer has not been in contact and payed me minimal sick pay. It has been put in the accident book and they have installed a cover to stop anymore plastic debris coming from the machine.

Ian Morris

Having taken your description of your accident at work at face value, my initial view is that you have a strong claim for accident at work compensation. Whilst your employer has paid minimal sick pay, that is their legal right. Indeed, the only way you can recover lost income after an accident at work in the UK is by succeeding with a claim for compensation against the employers insurance cover.

Reply

I had an accident at work yesterday , we work on aisles in a warehouse where there is racking at both sides with A4 boxes 5 high filled with heavy files, an employee in the next isle was on steps on top shelf and ended up pushing the box to far and it came tumbling down on top of my head. Went to tell supervisor and first aides came and I ended up at the hospital for CR scan which came out ok. Was sick twice in the night got up to go to work but my head was banging phoned work told me to go doctors. Doctor gave me sick note for a week and said not to go in work. I work for an agency and they said I will not get paid for the first 3 days then I will get SSP. It was their fault and I thought I would still get full pay but they said no. Can you advise?

Ian Morris

You have a valid claim for compensation. The fact that boxes can be pushed over the edge of racking from the other side would indicate that there are insufficient safety measures in place at the workplace. In fact, we deal with quite a lot of injury claims due to falling objects.

Your employer is correct in that they don’t have to pay you your salary. As such, we could help you recover compensation for the injuries you have suffered and also recover all lost income caused by the accident at work. Please use the ‘start a claim’ page of our website to get your claim for compensation and loss of income recovery started.

Reply

i work nights at a supermarket filling shelves. the heavy lifting to get things on the top shelves which are above head height have caused me to be diagnosed with carpal tunnel syndrome in both wrists and tennis elbow in both elbows. what rights do i have? i am on light duties but to be honest even these are causing me pain in my wrists and elbows. i am worried about losing my job.

Ian Morris

You can claim compensation for repetitive strain injuries such as carpal tunnel syndrome if it can be shown that the condition has been caused by employer negligence. In your case, you have been diagnosed and are receiving treatment. As such it may be possible to claim compensation for the symptoms you are suffering with. Please use the ‘start a claim’ page of our website and we’ll then be able to help you further.

Reply

If I’ve had a accident at work and the injury is ongoing and after my employer sends me to an occupational health advisor and is suggested that it would be unsafe for me to return to work and my employer decides to dismiss me from my job what am I entitled to?

Ian Morris

In the scenario you describe, your options to seek some redress or compensation for the implications of this to your future is to pursue a claim for personal injury compensation. As you were injured in an accident at work, you can make a claim for accident at work compensation if the cause of your accident rests with employer negligence or the negligence of someone else.

Reply

I was injured at work and put on light duty. Then I was re-injured while on light duty because my supervisor had me do something outside of my restrictions. Shouldn’t my job be help responsible for this? They are now trying to put me out with a medical qualification.

Ian Morris

As you were injured at work, your first consideration should be whether you can hold them responsible for your injuries and if so, pursue a claim for compensation. Under UK law, employers have a legal obligation under the Health and Safety at Work Act to provide a safe environment for workers and to ensure that the risks of injury are minimised as far as practically possible.

In your case, you need to consider how you were injured at work and whether or not you can hold your employer liable for the incident that lead to your injuries. Perhaps your employer has been negligent and not provided sufficient training, support or failed to provide the correct equipment needed to enable you to work safely?

Under UK law, if you can successfully pursue a claim for compensation for the first injury and possibly for the subsequent worsening of that injury whilst on light duties, you would potentially be able to recover a considerable settlement as it seems as if you are no longer fit to work and would be able to recover future loss of income as a result.

Reply

l am a parking marshall and was hit by a car whilst on duty leading to a fracture. I was operated on and have a plate inserted in to my leg.

My employer took assistance of all my medical bills but are now refusing to sign my accidental workers compensation form. They claim they are the ones who payed my bills so the compensation should be awarded to them! Is this possible? I understand they know nothing concerning this and can they be a life time compensation since this is a permanent injury?

Ian Morris

Your employer maybe entitled to recover some of the costs that they have paid, but they would not be entitled to keep any element of compensation made towards you for the injury you have sustained and any future repercussions associated with that.

Reply

Hello Ian, I’ve suffered a work accident where both parties me and my employer could be blamed. As an outcome I have a torn ligament in my right forearm. I’ve returned to work within 4 days after the incident. Have been working since however I am in constant pain. I was repeatedly asking for any sort of medical help possible from my company. Not much luck. Only a signed form been sent to occupational health. My employer seems to leave me absolutely alone with my struggles. I don’t want to use my ‘sick pay’ in case of an event of surgery I am facing (according to the muscle specialist report). What am I supposed to do in this situation?

Ian Morris

The employer is not liable to provide any medical help as that will be provided by the NHS or your own privately funded medical professional. The employer must allow you to seek any relevant medical attention and attend any prescribed courses of treatment or therapy sessions.

Reply

My mother was injured at a nursing home by a patient. Took a blow to the knees. She reported it immediately and asked to get sent to see a doctor. They refused to send her and she asked again same day because she had no health insurance. They said no and made her sign a paper that supposedly said they are not sending her. Turned out the paper said she refused to go to the doctor. She is in pain every day and had to quit the strenuous job. Can she do anything about it?

Ian Morris

If the care home have failed to adequately protect your Mother and other residents from the risk of injury by a fellow patient with a known history of aggression she could seek to make a claim against the care home on a breach of duty.

Reply

Can an employer force an employee to go to hospital following an accident? Is it just a case of recording that advice was provided and refused, and that if necessary the employee was removed from duties for that day?

Ian Morris

Nobody can force any person to go to Hospital. Of course, an employer can recommend that an employee should go to Hospital and they should record the details of any such conversations within the accident book record taken regarding the actual accident.

An employer does have an obligation to make sure that any person who is injured and not fit to be at work is not at work.

Reply
Chat with us for friendly, expert advice 01225 430285