What Are Employer Responsibilities To Injured Staff After A Work Accident?

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Quick Answer: Employers have strict legal obligations when an employee is injured at work. They must record the accident, report serious incidents to RIDDOR, provide immediate medical assistance, and support the employee’s recovery and return to work. Failing to meet these responsibilities can result in legal consequences and increased liability should a claim be made.

Key Takeaways:

  • Record all accidents in the workplace accident book
  • Provide prompt first aid or medical assistance
  • Protection from dismissal for making legitimate claims
  • Right to Statutory Sick Pay during recovery
  • Entitlement to reasonable workplace adjustments

Employer’s Legal Duties After a Workplace Accident

When an employee suffers an injury at work, their employer has specific legal obligations that must be fulfilled immediately and in the following days and weeks. These responsibilities are not optional – they are legal requirements designed to protect workers and ensure proper handling of workplace accidents.

Every employer in the UK must follow strict protocols following a workplace accident, regardless of whether it occurs on company premises, at a client’s site, or during work-related activities elsewhere. These duties exist to safeguard both the injured employee’s wellbeing and their legal rights.

The cornerstone of these obligations is the employer’s duty of care – a fundamental responsibility to ensure employee safety and proper accident management. This includes maintaining appropriate insurance coverage, specifically Employer’s Liability Insurance, which is legally required for almost all businesses with employees.

Core Responsibilities After an Accident

Accident Recording and Reporting

The first crucial step is proper documentation. Every workplace accident, no matter how minor it might seem, must be recorded in the company’s accident book. This record should include detailed information about what happened, when and where it occurred, and who was involved.

For more serious incidents, employers have additional reporting obligations under RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations). Any accident resulting in an employee needing more than seven consecutive days off work must be reported to RIDDOR within 15 days of the incident.

Medical Support and Care

Employers must ensure immediate access to first aid treatment following an accident. This means maintaining adequately stocked first aid kits and having trained first aiders available. For more serious injuries, employers should assist in arranging professional medical care.

Beyond immediate medical care, employers must provide appropriate support during recovery. This includes:

  • Ensuring the injured employee receives Statutory Sick Pay when eligible
  • Maintaining communication throughout the recovery period
  • Making reasonable adjustments to facilitate return to work
  • Preserving the employee’s position during their absence

Investigation and Prevention

A thorough investigation should be conducted promptly after any workplace accident. This serves multiple purposes:

  • Identifying the root cause of the accident
  • Implementing measures to prevent similar incidents
  • Gathering evidence that may be needed for insurance or legal purposes
  • Demonstrating compliance with health and safety regulations

This investigation should be documented carefully, with findings and subsequent actions recorded. Employers must also review and potentially update their risk assessments in light of any accidents, showing they’ve learned from the incident and taken steps to prevent recurrence.

Professional Handling of Accidents

The way an employer responds to workplace accidents significantly impacts both employee welfare and potential legal outcomes. Professional handling demonstrates commitment to worker safety and legal compliance, while poor management can lead to damaged relationships, legal complications, and increased liability.

Good Practice Approach

Professional accident management starts with immediate action and continues through the entire recovery process. Employers should maintain open communication channels with injured employees, ensuring they feel supported rather than blamed for the incident. This includes:

  • Conducting prompt, thorough, and unbiased accident investigations
  • Maintaining detailed and accurate records of all incidents
  • Cooperating fully with health and safety investigations
  • Supporting legitimate compensation claims with necessary documentation
  • Implementing preventative measures based on investigation findings

Poor Practice to Avoid

Some employers make critical mistakes in handling workplace accidents, which can worsen the situation and potentially lead to legal complications. Common poor practices include:

  • Attempting to discourage or prevent accident book entries
  • Pressuring employees not to make compensation claims
  • Threatening disciplinary action or dismissal following an accident
  • Failing to report incidents to relevant authorities
  • Destroying or altering evidence related to the accident
  • Refusing to provide copies of accident reports to injured employees

Employee Rights After an Accident

Understanding employee rights following a workplace accident is important for both employers and workers. These rights are protected by law and cannot be waived or dismissed by contractual agreements.

Core Legal Rights

Employees injured at work have several fundamental rights that must be respected:

  • The right to make a compensation claim if the employer has been negligent
  • Protection from dismissal or discrimination for making a legitimate claim
  • Entitlement to Statutory Sick Pay during recovery periods
  • The right to access and obtain copies of accident records
  • The ability to have a union representative or colleague present during accident-related meetings
  • The right to reasonable adjustments when returning to work

Taking Time Off

It is important for employers to take an accident seriously, giving an employee all the support needed to get back on their feet. Employees may need to take time off to recuperate from their injuries so adequate relief measures should be discussed. Not all employees will receive full pay if on sick leave from work, however, all employees are entitled to Statutory Sick Pay (SSP) if they do not get full sickness pay. If a successful compensation claim is made, the employee should be able to recover their lost wages.

Documentation Access

Injured employees have the legal right to access various documents related to their accident:

  • Accident book entries pertaining to their incident
  • RIDDOR reports submitted to authorities
  • Risk assessments relevant to their work area or task
  • Training records and safety procedures
  • Investigation findings and subsequent actions taken

Employers must provide copies of these documents within 40 calendar days of receiving a written request. This transparency is crucial for maintaining trust and ensuring fair treatment of injured workers.

Employment Protection

The law provides specific protections for employees who have suffered workplace accidents:

  • Protection against unfair dismissal for raising health and safety concerns
  • The right to maintain employment status during recovery
  • Protection against discrimination due to accident-related disability
  • The right to suitable alternative work where appropriate
  • Protection against victimisation for making a compensation claim

These rights ensure employees can focus on their recovery without fear of losing their job or facing unfair treatment. Employers who violate these rights may face additional legal consequences beyond any personal injury claim.

Accommodating Return to Work After Injury

Employers have a legal obligation to support employees returning to work after an injury by providing suitable alternative duties during their recovery period. This duty of care applies to both physical and psychological injuries.

Physical Injuries

When an employee’s regular role involves demanding physical activities such as:

  • Heavy lifting or carrying
  • Climbing or working at height
  • Extended periods of standing
  • Repetitive movements
  • Manual handling tasks

The employer must offer appropriate temporary modifications. This could mean reassigning the employee to office-based duties or adapting their current role to exclude physically demanding tasks while they recover.

For example, it could be that a back injury will prevent heavy lifting. Therefore, placing the employee in an office for a few weeks on lighter duties means they can return to work and continue to earn their usual salary.

Psychological Injuries

The same principle applies to mental health conditions such as work-related stress or anxiety. Employers should:

  • Remove or reduce exposure to stress triggers
  • Modify working patterns or environments
  • Adjust responsibilities temporarily
  • Provide additional support or supervision

Benefits of Modified Duties

This approach offers advantages for both parties:

  • Employees maintain their regular income
  • Recovery is supported through gradual reintroduction
  • Work relationships remain active
  • Skills and confidence are preserved
  • Reduced absence costs for employers

The key is finding a balance between supporting recovery while maintaining productive employment. Regular reviews and medical advice should guide the progression back to full duties.

Making a Workplace Injury Claim

When an employee has been injured at work due to employer negligence, they have the right to pursue compensation. Understanding the claim process and requirements is essential for a successful outcome.

Legal action must typically be initiated within strict timeframes:

  • Three years from the date of the accident for most workplace injuries
  • Three years from the date of knowledge for occupational diseases
  • Different time limits may apply in special circumstances

Strong evidence is crucial for supporting a workplace injury claim. Try to gather:

  • Accident book records documenting the incident
  • Medical reports detailing injuries and treatment
  • Witness statements from colleagues
  • Photographs of the accident scene or hazard
  • Risk assessment documentation
  • Training records and safety procedures
  • RIDDOR reports if applicable

We can help you with all of this at Direct2Compensation. To find out more, or to start your claim today, call us on 01225 430285. If you prefer, we can call you back. After just a few minutes on the phone, we’ll have enough information to allow our solicitors to get your claim started.

Frequently Asked Questions

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Comments & Questions

Read on for questions and advice about claiming...

I injured my knee at work. The injury was a direct result of the lights failing in the courtyard. I thought it wasn’t serious and worked the next few shifts, i did not fill in an accident form as believed it just a minor twist. On my days off the injury became worse and i attend AE. I was diagnosed with a serious tendon tear in my left knee. I have just returned to work after nearly 4 months off sick having physiotherapy.
The work occupational health report requested management to complete an incident report so i assumed it was treated as an industrial injury. I was told yesterday it wasn’t because i returned to work after the accident.

Ian Morris

The fact that you didn’t report the injury immediately should not prevent you from pursuing a claim for compensation. Whilst an accident book entry at the time of your injury would have been useful evidence to support your claim, there are understandable mitigations as to why you did not – with particular reference to not initially realising the severity of your injury. It is not uncommon for injuries of a soft tissue nature, such as the one you have sustained, to not be immediately obvious in there severity and our Solicitors will be able to demonstrate this should you pursue a claim.

As your injury was caused because the lights in the courtyard at work had failed, it may enable you to succeed with a claim for compensation.

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Hi I had an electrical shock at work, I was instructed a light fitting was dead & safe to work on but I got switched on causing my shock/injuries, my foreman got the sack for telling us it was safe, but my employer has blamed us for not checking if it was live ourselves? It was proved dead on the Saturday but got switched on Sunday at the time of the accident… Even though the foreman told us it was safe,
Is it worth starting a claim?

Ian Morris

Given the circumstances of the electric shock injury you sustained I am of the view that you should pursue a claim and I confirm that we would be more than happy to help you to pursue your claim for compensation. As you were advised by your foreman that the area was safe to work on, you have followed the instructions of a senior colleague and are not at fault for the incident in which you were injured.

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Hi, my employer brought in a document he had typed up which was entitled a no trip policy. Basically disclaimer really saying that if an employee falls at work they can’t sue him. Is this even legal.

I had a fall yesterday on an outside paving stone along a path which I have to walk along to get to the outside store room. The paving stone itself is all cracked and uneven. I wasn’t seriously injured just bruising to my ankle leg and hip. Surely the owner of the business is responsible for maintenance and safety of the building and grounds so employees don’t fall on neglected areas.

Ian Morris

Of course the business owner(s) cannot absolve themselves from liability should an injury or loss occur through their own negligence. In this case, it would seem that their disclaimer is absolute balderdash!

As employees, you should make sure that ANY and ALL hazards within the workplace, both inside and outside, machinery, tools, equipment and premises are reported to the employer in writing. The employer is then on notice to ensure that items are repaired, made safe, that correct training is provided and risks of injury are removed.

With regards to your accident yesterday, it is important to make sure that an accident book record has been made with the employer in order to ensure that there is evidence to confirm that you were injured at work. Ideally, you should document the cause of your fall too – some photographs of the damaged paving surface would be really helpful. If your injuries are sufficiently severe, make sure that you get medical attention to ensure that appropriate medical evidence is available to support you should you pursue a claim for compensation.

If you would like our help to make a No Win No Fee claim, please call us on 01225430285. Alternatively, you can use our website to start your claim and get help that way.

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I work as a caretaker while changing the bins around one bin jammed up and I ended up with a torn cartilage in my knee.
I have reported the bins are dangerous but nothing gets done.
Can I clam damages from my housing association?

Ian Morris

As you have reported an item that could cause injury and nothing has been done, we can help you to start a claim for the injury that the item has caused you.

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I work for a major UK DIY chain. I injured my back at work lifting 20 heavy boxes of floor tiles. There were two of us lifting and moving them but i was then left to lift them on my own. I felt a huge jar in my back and pain but thought nothing more as i had nearly completed the task. I got home and felt in discomfort and could not move well. The following day was worse and the following day my doctor called an ambulance and i was taken to hospital. I informed my employers every step of the way and requested it be entered into the accident book. I stayed in hospital for a week and after an MRI was diagnosed with lower back deterioration (spinal stenosis) and a slipped disc. I returned to work later with a fit to return with no heavy lifting this after a lumber injection. This was largely adhered too but at times due to store requirements i was required to move manoeuvre heavy items on my own. I have subsequently taken out a grievance and requested all copies of my return to work interviews / doctors fit notes / riddor report etc and also for bullying as i felt i was placed into positions where i felt it impossible to say no or refuse to help or do as requested by a manager.
I am now in contact with H/R having reported everything through them now and await my grievance hearing. However i am now being pressured to return to work only 5 weeks after major surgery and still under intense physio treatment and unable to fully bend and still in pain.
I have advised that i will return to work only when 100% fully fit and not on light duties as i do not wish to be placed into the same positions that resulted in my urgent operation.
I get the distinct feeling they now will consider my sickness periods and use this against me.

Ian Morris

In terms of your injury, there are questions to be asked of your employer in terms of whether the lifting you were expected to do was being done safely, whether you had been given the appropriate manual handling training, adequate assistance and equipment. With this in mind, you may well wish to exercise your right to pursue a No Win No Fee claim for compensation.

In terms of your fitness to work, you are taking the right approach in making sure that you have healed properly before returning to your duties. You could discuss the potential for a short term change to a non lifting role within the store – perhaps on the checkouts or similar, that would enable you to return to work safely during the rest of your convalescence. However, if such options are not available and your Doctor continues to sign you off, you should remain away from work. Should your employers start taking concerning action towards your employment and absences due to your injuries, please liaise with us – one of our specialist Solicitor partners has an excellent employment law department and if you need advice on that issue, we can assist you.

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You’re welcome!

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After an accident at work I got a verbal warning for excessive time off. My employer uses the bradford scale. My doctor is sending me for a ultra sound scan. I work as a care assistant and the accident happened when manoeuvring a resident..

Ian Morris

If your employer has failed to provide you with the appropriate training to lift and move residents within the care home safely, or if they have failed to provide the appropriate lifting equipment or sufficient staffing help and you sustain injury as a result, you have a right to make a claim against the employer for the injury you have sustained.

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Hi I injured my finger at work and my wrist, I told my employer but he hasn’t wrote it in accident book. I snapped my finger and tore it and chipped a bone in it. I went to hospital. I told my employer it had to be kept straight for 6 weeks and could he give me lighter duties at work, but I just ended up doing same work and my finger hasn’t healed.

Ian Morris

How did you injure your finger? You may well have valid grounds to make a claim for finger injury compensation and the lack of an accident book entry should not stop you from pursuing a claim.

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On my first day at work I slipped on hay & several boxes on the floor. I fractured my right wrist & broke my right elbow. Several weeks now I can’t straighten my arm. I am limited to the use of my arm. I can still use my arm but it is very limited. Nothing has been reported in an accident book. Which I have asked a couple of times about and always just been told ‘yes we are dealing with it’.

Since my accident I went back to work because I didn’t want to lose my job, so I’m managing with a disability.

What is my position at this point? All has been recorded at Gloucester hospital. Where do I go from here?

Ian Morris

Your employer should have recorded the details in the accident book and the fact that they appear to have yet to have done so is a minor concern. I would recommend that you make your own report of the incident and injuries in writing and send a copy of that to the employer.

In terms of your rights to pursue a claim for compensation, it does not matter whether you have worked for the employer for 10 minutes or 10 years, you have a right to pursue a claim against their insurance for personal injury compensation should the injuries be the fault of the employer or other staff. In this case, it would seem that you were injured by an accident waiting to happen and my initial view is that you probably have a valid right to make a claim for the seemingly permanent injury to your right arm.

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On Saturday I got injured at work. My injuries were bad and I reported it to the senior and depot manager on duty that day. I was not given the option of going to A&E that day by my employer. I was in serious pain the following day, only to find that my manager had not reported the injuries and accident to riddor.

Ian Morris

Do you know if it was a RIDDOR reportable accident? If so, you could contact them yourself.

In terms of your accident and injuries, please explain what happened so that we can advise further about a potential claim for compensation.

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I was injured at work in2017 on a train and sustained life changing injuries, I took it to a solicitor but it went nowhere, I also was bullied by my manager and staff whom made my life hell, I recently found out the train guard failed to put in an accident report, the video footage was erased, I feel so let down by a huge company, I know the 3 years are up but is there anything I can do to make the company aware of what happened, a huge cover up, even the MD failed to acknowledge my letters many thanks karen, ps I work in Scotland

Ian Morris

In terms of personal injury, it is nigh on impossible to now do anything due to the fact that more than 3 years have passed since the accident. However, you could try to get the story brought to the attention of the public by getting it reported in the news media and then take it further with the railway company?

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While performing my everyday duties I entered the plant room at work to monitor pipes /boiler that has being leaking for over a year. This issue has been reported regularly to the employer via emails, in pictures & video. On occasion water has been leaking onto live electrical equipment and this has also been videoed and the employer has been advised of the risks of water and electricity by email – but my concerns have been ignored.

The leak was quite bad recently and I proceeded to climb a fixed ladder in the plant room walking through the flooded area (the water was approximately an inch deep) to see if I could get a better view of where the water was coming from. When I was about to step off the ladder onto the next level my foot slipped and I fell approximately two metres before I was able to grab one of the rungs and break my fall.

In my opinion the rungs were slippery (possibly due to mould but not sure) from the dampness in the room along with my boots being wet. No footwear is supplied by the employer or training for working at height.

I have been off work for a number of months with shoulder, neck and back injuries and I’ve had an MRI which shows rotator cuff damage to the shoulder.

Would I have a case for neglience against my employer?

Ian Morris

The injuries you have sustained appear to be easily linked to employer negligence and as such, our specialist Solicitors would be happy to pursue this matter on a No Win No Fee basis.

You appear to have given your employer every opportunity to reduce the risk of injury to you as you have reported the issue – both in writing and with images, yet the employer has ignored that and allowed a known risk to health to remain present in the workplace. Further, the employer has not provided you with the correct training or guidance to minimise the risk of injury whilst at work. This indicates that the employer has failed in their obligation to provide a safe working environment and that they are at fault for your injuries. As such, you should therefore pursue a claim.

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Hi Ian I work on a membrane machine and on the 2nd of April one of my work colleagues trapped his hand and was taken to hospital by ambulance. The next day I was due to go in to work but I felt it was not safe so I told the site manager I would not be going into work until we have a safety certificate to say it is safe to use. We have a Health and safety officer at work and he fixed it and says it is fit to use. Does he need a safety certificate to say it is fit to use and am I within my rights to refuse to go in until they have one?

Ian Morris

So long as the employer has given you assurances that the machine has been checked and ‘signed off’ as safe, you should be fine to attend work. Your employer should be happy to show you a report from the Health and Safety operative who has confirmed that the machine is safe.

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I had a fall from height recently at work and it looks like there’s a good chance I’ll be sacked next week over it.
I was called by the weighbridge (not my dept) to assist a new driver in loading a tanker, I preceded to get up on top of the tanker but the guard rail was blocking the hatch thats used to fill the tank, I pulled it backwards (completely misjudging how near the back of the tank was) and slipped off the back of the tank. My knee was painful after about an hour and remained sore for the next few days, a week later and I’m in pain using stairs and kneeling down is really painful.
I have since learned that there is a pole in the outload to move the guard into position prior to the tanker coming into the outload.
In the investigation hearing I was asked if I’d had training for the task to which I replied I’d never been physically shown but whether or not I’ve signed something I’m not sure, she proceeded to show me a training record for 2016 that I had read to me and I’d signed.
I need to point out this is a very infrequent task and that all of the other operatives that are asked to do it also can’t remember doing the “training” or the correct procedure….so much so that everyone has been told to refuse to do it until retrained.
In my opinion the training isn’t adequate for such an infrequent task.
They have pulled all my training records (working at hight, slips/trips/falls, etc) to basically tell me Im adequately trained but I’m not convinced.
Baring in mind I have worked there for 16 years with an unblemished record do they have grounds for dismissal and would I be wasting my time with a claim?

Ian Morris

Although we are not employment law experts, I do not foresee a reason for your employer to dismiss you for the injury you have had at work and your conduct that led to the injury happening. It would not appear to be an act of gross misconduct.

In terms of the training and cause of the injury, I think that this is a matter that would be of interest to our specialist Solicitors who could consider whether you have been exposed to an injury that would have otherwise been avoidable through a lack of or inadequate training. My initial view is that there is potential to pursue a claim.

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Hi Ian. I currently have an ongoing claim against my employer for carpal tunnel syndrome. They are a non union firm and see fit to give me a hard time using bullying tactics, labelling me unpopular and difficult because I have brought a claim against them. I feel like walking away from my job. Is there anything I can do?

Ian Morris

Have you discussed this with your Solicitor? Your Solicitor could potentially write a cease and desist letter to the employer. Before you get to the point where you just resign and leave, you must make written representations to the employer about their conduct and harassment of you because you have made a claim. Whilst I doubt that will resolve matters, if the situation continues and you are forced to resign, you may then have grounds for a constructive dismissal claim against the employer.

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If the injured party took it upon themselves to undertake work that you had not instructed them to do, or instructed them NOT to do, it is hard to see how they can succeed with action against you.

It would be sensible for you to write a detailed report of the incident as you see it and if your other worker was willing to provide a corroborative view of your version of events, you would likely be able to successfully defend any such action.

Do you have insurance? If so, you should contact them at the earliest opportunity to advise them of the incident and your version of events.

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The insurance could still provide cover, but it will depend on the specific clauses within the insurance cover. Of course, if the insurance policy stipulates that cover is only in place when fully qualified and certified staff are performing duties, the cover may not be available and the insurers will leave the company to face liability. However, if there is no such specification in the cover, the insurance should pay out but the company may face some sanctions from the Health & Safety Executive and other authorities and their insurers will undoubtedly penalise them on their renewal premium at next renewal.

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If you sustained an eye injury at work and were unable to safely drive home is it your employers responsibility to get you home safely?

Ian Morris

An employer does not have a legal duty to provide transport, but clearly, in such circumstances it would not be safe for an employee to drive and an employer would – if a caring and supportive employer – at the very least arrange for a taxi to get you home.

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Good day I would like to know if a employee just injury his/her hand and finger and he/her must go to a follow up visit at the doctor must the company arrange transport to the doctor and back?

Ian Morris

Employers are not obliged in law to provide transport to and from medical appointments or urgent medical treatments, but must not prevent access to medical care or follow up appointments.

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Hello
I am a carer and while at a client and as I got up from a chair to make my way to the kitchen I twisted my knee. I informed my workplace about it but was informed that as I was not doing any manual handling of the client they were not at fault. This happened on the 4th of December 2020 and on the 25th of December I had to take myself to A&E as I had continued to work but by this time my knee and leg had swollen. I am in the process of getting physio but with the current climate this could be some time. What help if any should I be getting from my employer?

Ian Morris

It would seem that your employer bears no responsibility for the injury itself – there was no obvious negligence as it seems it was just an unfortunate accident. As such, the employer has no obligation to provide support – other than to ensure that you are able to take time off (whether paid or unpaid) to recover and obtain appropriate medical treatment.

You can ask your employer if they have any light duty office work or similar that you could do whilst you are unable to work.

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