What Are Employer Responsibilities To Injured Staff After A Work Accident?

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Quick Answer: Employers have strict legal obligations when an employee is injured at work. They must record the accident, report serious incidents to RIDDOR, provide immediate medical assistance, and support the employee’s recovery and return to work. Failing to meet these responsibilities can result in legal consequences and increased liability should a claim be made.

Key Takeaways:

  • Record all accidents in the workplace accident book
  • Provide prompt first aid or medical assistance
  • Protection from dismissal for making legitimate claims
  • Right to Statutory Sick Pay during recovery
  • Entitlement to reasonable workplace adjustments

Employer’s Legal Duties After a Workplace Accident

When an employee suffers an injury at work, their employer has specific legal obligations that must be fulfilled immediately and in the following days and weeks. These responsibilities are not optional – they are legal requirements designed to protect workers and ensure proper handling of workplace accidents.

Every employer in the UK must follow strict protocols following a workplace accident, regardless of whether it occurs on company premises, at a client’s site, or during work-related activities elsewhere. These duties exist to safeguard both the injured employee’s wellbeing and their legal rights.

The cornerstone of these obligations is the employer’s duty of care – a fundamental responsibility to ensure employee safety and proper accident management. This includes maintaining appropriate insurance coverage, specifically Employer’s Liability Insurance, which is legally required for almost all businesses with employees.

Core Responsibilities After an Accident

Accident Recording and Reporting

The first crucial step is proper documentation. Every workplace accident, no matter how minor it might seem, must be recorded in the company’s accident book. This record should include detailed information about what happened, when and where it occurred, and who was involved.

For more serious incidents, employers have additional reporting obligations under RIDDOR (Reporting of Injuries, Diseases and Dangerous Occurrences Regulations). Any accident resulting in an employee needing more than seven consecutive days off work must be reported to RIDDOR within 15 days of the incident.

Medical Support and Care

Employers must ensure immediate access to first aid treatment following an accident. This means maintaining adequately stocked first aid kits and having trained first aiders available. For more serious injuries, employers should assist in arranging professional medical care.

Beyond immediate medical care, employers must provide appropriate support during recovery. This includes:

  • Ensuring the injured employee receives Statutory Sick Pay when eligible
  • Maintaining communication throughout the recovery period
  • Making reasonable adjustments to facilitate return to work
  • Preserving the employee’s position during their absence

Investigation and Prevention

A thorough investigation should be conducted promptly after any workplace accident. This serves multiple purposes:

  • Identifying the root cause of the accident
  • Implementing measures to prevent similar incidents
  • Gathering evidence that may be needed for insurance or legal purposes
  • Demonstrating compliance with health and safety regulations

This investigation should be documented carefully, with findings and subsequent actions recorded. Employers must also review and potentially update their risk assessments in light of any accidents, showing they’ve learned from the incident and taken steps to prevent recurrence.

Professional Handling of Accidents

The way an employer responds to workplace accidents significantly impacts both employee welfare and potential legal outcomes. Professional handling demonstrates commitment to worker safety and legal compliance, while poor management can lead to damaged relationships, legal complications, and increased liability.

Good Practice Approach

Professional accident management starts with immediate action and continues through the entire recovery process. Employers should maintain open communication channels with injured employees, ensuring they feel supported rather than blamed for the incident. This includes:

  • Conducting prompt, thorough, and unbiased accident investigations
  • Maintaining detailed and accurate records of all incidents
  • Cooperating fully with health and safety investigations
  • Supporting legitimate compensation claims with necessary documentation
  • Implementing preventative measures based on investigation findings

Poor Practice to Avoid

Some employers make critical mistakes in handling workplace accidents, which can worsen the situation and potentially lead to legal complications. Common poor practices include:

  • Attempting to discourage or prevent accident book entries
  • Pressuring employees not to make compensation claims
  • Threatening disciplinary action or dismissal following an accident
  • Failing to report incidents to relevant authorities
  • Destroying or altering evidence related to the accident
  • Refusing to provide copies of accident reports to injured employees

Employee Rights After an Accident

Understanding employee rights following a workplace accident is important for both employers and workers. These rights are protected by law and cannot be waived or dismissed by contractual agreements.

Core Legal Rights

Employees injured at work have several fundamental rights that must be respected:

  • The right to make a compensation claim if the employer has been negligent
  • Protection from dismissal or discrimination for making a legitimate claim
  • Entitlement to Statutory Sick Pay during recovery periods
  • The right to access and obtain copies of accident records
  • The ability to have a union representative or colleague present during accident-related meetings
  • The right to reasonable adjustments when returning to work

Taking Time Off

It is important for employers to take an accident seriously, giving an employee all the support needed to get back on their feet. Employees may need to take time off to recuperate from their injuries so adequate relief measures should be discussed. Not all employees will receive full pay if on sick leave from work, however, all employees are entitled to Statutory Sick Pay (SSP) if they do not get full sickness pay. If a successful compensation claim is made, the employee should be able to recover their lost wages.

Documentation Access

Injured employees have the legal right to access various documents related to their accident:

  • Accident book entries pertaining to their incident
  • RIDDOR reports submitted to authorities
  • Risk assessments relevant to their work area or task
  • Training records and safety procedures
  • Investigation findings and subsequent actions taken

Employers must provide copies of these documents within 40 calendar days of receiving a written request. This transparency is crucial for maintaining trust and ensuring fair treatment of injured workers.

Employment Protection

The law provides specific protections for employees who have suffered workplace accidents:

  • Protection against unfair dismissal for raising health and safety concerns
  • The right to maintain employment status during recovery
  • Protection against discrimination due to accident-related disability
  • The right to suitable alternative work where appropriate
  • Protection against victimisation for making a compensation claim

These rights ensure employees can focus on their recovery without fear of losing their job or facing unfair treatment. Employers who violate these rights may face additional legal consequences beyond any personal injury claim.

Accommodating Return to Work After Injury

Employers have a legal obligation to support employees returning to work after an injury by providing suitable alternative duties during their recovery period. This duty of care applies to both physical and psychological injuries.

Physical Injuries

When an employee’s regular role involves demanding physical activities such as:

  • Heavy lifting or carrying
  • Climbing or working at height
  • Extended periods of standing
  • Repetitive movements
  • Manual handling tasks

The employer must offer appropriate temporary modifications. This could mean reassigning the employee to office-based duties or adapting their current role to exclude physically demanding tasks while they recover.

For example, it could be that a back injury will prevent heavy lifting. Therefore, placing the employee in an office for a few weeks on lighter duties means they can return to work and continue to earn their usual salary.

Psychological Injuries

The same principle applies to mental health conditions such as work-related stress or anxiety. Employers should:

  • Remove or reduce exposure to stress triggers
  • Modify working patterns or environments
  • Adjust responsibilities temporarily
  • Provide additional support or supervision

Benefits of Modified Duties

This approach offers advantages for both parties:

  • Employees maintain their regular income
  • Recovery is supported through gradual reintroduction
  • Work relationships remain active
  • Skills and confidence are preserved
  • Reduced absence costs for employers

The key is finding a balance between supporting recovery while maintaining productive employment. Regular reviews and medical advice should guide the progression back to full duties.

Making a Workplace Injury Claim

When an employee has been injured at work due to employer negligence, they have the right to pursue compensation. Understanding the claim process and requirements is essential for a successful outcome.

Legal action must typically be initiated within strict timeframes:

  • Three years from the date of the accident for most workplace injuries
  • Three years from the date of knowledge for occupational diseases
  • Different time limits may apply in special circumstances

Strong evidence is crucial for supporting a workplace injury claim. Try to gather:

  • Accident book records documenting the incident
  • Medical reports detailing injuries and treatment
  • Witness statements from colleagues
  • Photographs of the accident scene or hazard
  • Risk assessment documentation
  • Training records and safety procedures
  • RIDDOR reports if applicable

We can help you with all of this at Direct2Compensation. To find out more, or to start your claim today, call us on 01225 430285. If you prefer, we can call you back. After just a few minutes on the phone, we’ll have enough information to allow our solicitors to get your claim started.

Frequently Asked Questions

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Comments & Questions

Read on for questions and advice about claiming...

I work in a shop and am often in on delivery days so I have to unpack the stock and put the rubbish in the cages.

When the cages get full, we are told to climb up the cage and lift our leg over into the cage and push the empty packaging down to make more room in the cage for more rubbish.

The step that my employer provides is not high enough hence having to climb to get a leg inside the cage.

A few years ago I had a shooting pain in my back when climbing / lifting my left over into the cage, since then I’ve been having days where my really hurts and this has been making my work tasks take longer.

I recently raised this with my employer and they got me an appointment with a physio who did an “on the phone” assessment and gave me some exercise routine videos, these videos haven’t helped so far and hurt my back just as much,

I would have thought an “in person assessment” would have been better,

A friend told me that the employer is supposed to supply the correct tools for the job and that I shouldn’t have had to be climbing cages in the first place,

Is there any advice you can offer on whether I should make a claim against my employer?

Many thanks

Ian Morris

Your employer has failed you in expecting you to work in a dangerous manner. Their expectation for you to climb on the cages and place yourself at risk is employer negligence and they should have either prohibited such activities or provided suitable equipment to enable you to perform the task safely. With this in mind, you may well be able to make a claim for personal injury compensation.

One important issue we must consider is limitation. That is that you must make a claim within 3 years of the date of an injury. In this case, you mention the shooting pains happening a ‘few years’ ago. If you have not previously attended your GP or sought medical help, you should do so now. It is good that the employer is now aware of your injuries and has attempted to arrange physiotherapy.

We would like to speak with you in more detail regarding this situation so that we can identify whether can help you make a No Win No Fee claim against your employer. Remember that making a claim against an employer does not jeopardise your job or your rights to continue with the work.

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Do I have a right to refuse to go back to work while I am still injured and the doctor gave me an temporary unfit letter which I served to my employer? My employer wants me to go back to work and I am not healed yet and the days I’ve been given by the doctor are not yet due. If I go back to work I must risk driving with one hand as I got injured on the left hand, my occupation is an mechanic in which I have to drive to different sites, so my employer threatened me that he wont pay me while I am not on duty due to my injury. I am under pressure I don’t know to do, as I am afraid to injure myself if I go back to work while I am not healed, please advise me what to do and what are my rights in this matter.

Ian Morris

If your Doctor has signed you as unfit to work and advised you NOT to work or NOT to drive, you should not attend work or drive.

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Having had back surgery at the end of January and then back to work mid March, carrying out the same duties that I did before surgery. I have since had further issue with my back. Even though I followed all company policies and procedures, I have been informed it was my own fault. Is this the case or is my company at fault?

Ian Morris

It would be helpful if you could explain a little more about your work and the way in which you believe you have been injured? It would be helpful to know whether you have received regular ‘manual handling’ training from your employer? Did they provide you with such training at the start of your employment and then refresh that periodically since? Are you expected to lift items exceeding 25kgs without assistance or lifting aids? Are you provided with trolleys or other similar equipment to move items that are awkward or heavy?

Alongside providing training to enable staff to lift safely and equipment to assist with moving of heavy items, employers must also provide a working environment that enables workers to follow safe lifting training and work safely.

Don’t allow your employer to tell you whether your injury is your fault or not, they are not experts and are not independent! If you can provide further information to us about how long after you started work that you developed your symptoms and advise us of the issues we cite (see above), we can advise you further.

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My friend used to deliver granite & marble for a small company (6 people). Earlier this year a piece of marble slid off his lorry whilst helping a business customer unload it at the customer’s premises. He was hospitalised immediately for 2 days, and off work for 10 weeks. His boss said he had cctv so there was no point in pursuing any kind of claim. He has since been dismissed from the company, and I said to him he should have seen a solicitor at the time. He has attempted to get the RIDDOR and any subsequent investigation report from his ex employer, but he’s getting told by his ex MD that was done by the customer, and he will try to get it from them for him. It’s now been 20 days but despite additional requests no information provided.
How does he get the information to see if he was at fault as his ex MD inferred? Does his ex employer have a legal obligation to provide the information?
Thanks

Ian Morris

The employer is not obliged to pass on such information, but there is no reason not to do so. In terms of whether or not there is a claim and who was at fault, it is not for your friends employer to be judge and jury as they are not independent and do not have a qualified legal view of the situation.

This is a matter that needs to be considered in detail by a specialist personal injury Solicitor – such as those with whom we work. The best course of action would be for your friend to make contact with us directly so that we can obtain specialist advice for him and pursue a claim against his former employer should it be deemed appropriate to do so.

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I slipped at work on a wet floor due to a fridge leaking and a tin fell on my head causing an inch cut to the top of my head. My employer only seemed to be worried about me getting back to work after 40mins my head was still bleeding a lot so I left to go to a&e.

Ian Morris

Please call us on 01225430285 – you have a valid claim that would appear to be strong and our initial view is that our Solicitors would be likely to succeed and obtain you compensation for the injuries sustained. In your case, if there is any permanent visible scarring, the value of the claim settlement would reflect that along with consideration of other injuries and loss of income or other incurred costs.

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I had an accident at work that needed an operation to correct the problem but this operation has failed and I require another operation.
Due to a mixture of sick leave and the Furlough system I haven’t worked for 10 months but due to lack of funds i need to return to work but will not be able to do my original job till after the next operation. The company has accepted full responsibility for the accident, can my employer refuse to find me another job and make me unemployed? Also since the accident was the company’s fault can I ask them to pay privately for the operation as it may take a long time before the NHS can do the operation?

Ian Morris

The only way that you can ensure that payment of any medical/rehabilitation costs is made by the employer is to make a claim against them for the injuries sustained in an accident at work. By making a successful claim, you would recover compensation for the injuries sustained and the pain/discomfort caused by them, recover any loss of income and also medical costs.

If you have not already made a claim, please call us on 01225430285 to start your claim and get the ball rolling.

In terms of your employer and whether they can dismiss you for being unfit to perform the duties you were employed to perform, they do have a right – after due process – to terminate your employment. However, the employer would only wish to do so if there was no realistic prospect of your return to work in the relatively near future. Given your situation, your employer will likely either find alternative ‘light duties’ for you to do until your next surgery, or keep you on sick leave until you have had surgery and are able to return to your pre-accident duties.

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I have been off of work for one year after undergoing an operation due to a work place injury. My surgeon says I can go back on very restricted duties, but my employer says I am employed to do a certain job so there’s no work for me. They have said they will see if there’s anything else I can do but doesn’t look likely. Where do I stand?

Ian Morris

Whether or not the employer is entitled to refuse your return to work unless you can perform the duties you were initially employed to do is an employment law matter and should be addressed to a relevant specialist.

In terms of your injury being caused at work, we can assist with a claim for compensation for the injury sustained including pain, discomfort and rehabilitation costs along with recovery of any loss of income caused by the absence from work.

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My employer has regularly had my colleagues and I at work understaffed and fails to make much communication with us.
Just under two years ago i had two operations on my right knee and due to the understaffing I’ve been struggling to keep up with the overflow of work and would not receive sick pay if I were to take time off (other than SSP).
I’m very concerned that I may cause serious injury if I continue working under these conditions which my employer doesnt seem to be willing to rectify.

What do you suggest I should do?

Ian Morris

You should make a written report to your employer – so that they are on notice and cannot deny being on notice – of your concerns and of the risks you believe you face. The employer is then compelled to review practices and if applicable, make reasonable adjustments to the working environment.

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My finger was caught under a clamp for the guillotine at work. I had to go to hospital for treatment but was told to return to work. I enquired about using a days holiday to enable me to go home for the rest of my shift that day but policy is we aren’t allowed time off throughout September and they had light duties I could do.
On 30th Sept I was sent home from work due to my injured finger as I kept knocking it. I have now been to see my GP with the pain who has given me an unfit for work note for 30 days. My problem is I’m not totally certain my employers have dealt with the incident correctly and accordingly. Or if they have even treated me fairly in the first place when the accident happened. Any advice would be greatly appreciated.

Ian Morris

Our specialist Solicitors can help in deciding whether your injury was caused through your error or because of a failing on the part of the employer. The Solicitors will want to know about the training you have had to use the machine in question and how the injury happened. It is no surprise that the employer is placing blame on your shoulders at this stage as you have had no representation or input in to their investigation.

We would like the opportunity to speak with you to find out more about your work, what training you have had and how you were injured so that we can have this matter considered by our specialist Solicitors with a view to pursuing a claim for compensation. Our Solicitors can also consider whether your employment rights have been upheld or undermined and advise you on that.

Reply

Hello, I’ve recently hurt my back at work and had to take time off when I returned back to work one of the store managers said I was not to stack shelves, but other manager in the store made me do so which has resulted in my back being sore again. I’m wondering if that should be allowed due to having back problems?

Ian Morris

Whether or not you can or should lift is not a matter for any of the Management team at your workplace, but a matter for your GP. If your GP feels that you should avoid heavy lifting for a while, you should be provided with a conditional fit to work notice that indicates that you can work, but only on restricted duties.

Reply

I have a knee injury which doing certain duties at work worsens, I have attended the works physio and he has sugested i avoid the duty that causes my knees to hurt but my employer keeps putting me on these duties even after getting the report back. I have also had chats with them about my knees and the take me off the work for a week then roster me back on it the following week this does not help, what are my rights?

Ian Morris

You need to speak with your GP regarding your knee issue and see if they can provide a Doctors note for you to pass to the employer.

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My son is an HGV delivery driver. Whilst using an electric pallet truck, it slipped on the wet tail board of his truck, resulting in his large toe (left foot) being dislocated. He went to A&E where they put it back in place. His employer has told him that he has to take at least 4 days off work and he has been told he will not get paid in this period and that he must claim SSP. Is this right?

Ian Morris

Although your Son was injured in an accident at work, the employer is not obliged to pay his usual salary – unless their contract offers such a benefit. The legal position is that an injured employee who is not afforded sick pay within their contract of employment must claim SSP for any qualifying period away from work.

Your Son’s only option to recover the lost pay is to pursue and succeed with a claim for personal injury compensation arising from the injuries sustained in the accident at work.

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I broke my leg at work due to a wet floor sign not being put up after the floor was mopped . Who is responsible the company that employs me or the cleaner who didn’t put sign up ?

Ian Morris

It would be most likely that the cleaning company contracted to undertake the cleaning at the workplace would be the liable party. You certainly have a valid right to pursue a claim for compensation due to the cleaning contractors failure to erect a hazard warning sign after making the floor wet.

Reply

If I had an accident on site and then the employer decides to say I’m not meant to be there to cover their backs am I entitled to claim?

Ian Morris

As long as the accident can be attributed to negligence, the details of any injuries have been reported and medical treatment received, you can pursue a claim.

Reply

Does an employer have an obligation to take you to the hospital if needed?

Ian Morris

An employer has an obligation to ensure that an injured employee is not denied the opportunity to seek medical treatment. In normal circumstances, sensibility should prevail – for a serious injury, an ambulance should be called or where the injury remains serious, but it is safe to do so, an injured employee could be transported to Hospital by taxi or in a company employees vehicle. Of course, in some circumstances, an employee may take themselves to Hospital.

Reply

Hi, what would happen if an employee is injured at work and broken their ankle but they are wearing the wrong footwear. The manager has already told the employee to wear appropriate footwear, and a short while later they are injured. How would situation be dealt with from an HR point of view? Thanks

Ian Morris

In this scenario, the injured person can still make a claim but is likely to have to accept an element of ‘contributory negligence’ (probably 50% or so).

Reply

Hi there.
I suffered an eye injury whilst working on a bailer with no eye protection only thing is It was off the books (a trial period he called it) and was denied access to the accident book. No P60 no P45.
They also had us working in unsafe conditions and put my life in danger more than once (demanding that I be lifted up to a height on the forks of the fork lift, to hang a wire over the rafters of the warehouse) no ropes or harnesses I have video evidence of this.
I lost my job after persistently asking for the safer conditions and want to make sure no one else is out at risk.

Ian Morris

Was your injury sustained within the past 3 years and if you have had medical treatment for the injury you describe, we may be able to pursue a claim for you. Of course, having evidence to support the fact that the injury was sustained at the workplace could prove to be the difference in such a claim failing or succeeding.

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I hurt my arm couldn’t work, told me could go home I walked in pain home on my own… Should company have giving me transport home?

Ian Morris

There is no legal requirement for an employer to provide transport for an employee. However, there is always the moral side of things that should have seen your employer ensure you could get home without undue distress.

In terms of your arm injury, how did that happen and what was the injury? You may have a right to make a claim for the injury you sustained at work.

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i injured my eye on Friday it started bleeding straight away, went to opticians after work i was asked to pay a fee for an ocular scan, should the company reimburse me?

Ian Morris

Your employer is not obliged to pay your medical costs under UK law. If you are injured in an accident at work and incur costs as a result, you could recover your losses and expenses by pursuing a successful claim for personal injury compensation. In your case, the cost of the scan would be recoverable under your special damages should you succeed with a claim.

In order to advise you as to whether or not you have a valid claim against your employer for the injury to your eye, we need to know more about the work you were doing and how the accident happened. It would be good for us to have the chance to speak with you for a few minutes so that our team can help you to understand whether or not you can claim. Please call us on 01225430285 or make an online enquiry to get further help.

Reply

Hiya Ian
I’ve dislocated my shoulder at work and it is now back in the joint and work want me to go back and basically do nothing. I don’t get paid for being off work and this would give me full pay but would this invalidate or make any claim weaker?

Ian Morris

It would not make any claim weaker or invalidate your claim. If you can do ‘light duties’ and therefore earn your usual salary whilst you recover from the injury to your shoulder, that is a good thing and will prevent you from having to stress unduly about lost income.

Whether or not you can make a claim and whether or not a claim is weak or strong will depend on the nature of the incident in which you were injured. In your case, if negligence can be attached to the injury – whether that be the employer failing to provide you with adequate training, the correct equipment or some other form of negligence in the workplace, it is the cause of the injury that is key here. If you did have lost income and other costs to claim as well as injury compensation, that would not impact on whether or not your claim could succeed.

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