How to win injury compensation claims when liability is in dispute

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Having a liable person or organisation to make a claim against is a key element of being entitled to compensation. For the majority of personal injury claims it is usually easy enough to see who is liable. In such cases, if you’re not at fault, a no win no fee solicitor will likely take on your case.

However, a denial of liability is not uncommon, even in what can appear to be a straight forward case. The good news is you can still often claim personal injury compensation if liability is in dispute.

What happens to an injury claim when liability is denied

When liability is denied, a solicitor will discuss the denial with the claimant. They will investigate what response can be made to force the denial to be withdrawn and replaced with an admission of liability.

Then one of four things will happen:

  1. The claimant solicitor will review the denials and consider them to be so strong that they close the claim. Whilst this would be disappointing, you should bear in mind that you will not have to pay any costs for your claim as it will have been managed on a no win no fee basis. You also have the option of finding another solicitor for a second opinion.
  2. They may take the view both parties share some blame and proceed with the claim under what’s known as split liability.
  3. They may seek a barrister’s opinion to pursue the claim further and bring the decision on liability to a judge in court.
  4. Otherwise, they will consider the denials weak and without legal standing. In which case they will work to force an admission of liability.

How split liability affects your claim

In some cases, a claimant may have to accept a percentage of the responsibility for an accident. This is called split liability or contributory negligence. In this situation you can still receive compensation but it will be lower than if the defendant was 100% liable.

For example, when asking if you have a valid slipping accident claim your condition at the time is relevant. The 3rd party responsible for where you slipped may admit the floor was dangerous and wet with no signs erected. Therefore admitting to an element of liability. However, if they can prove you were drunk at the time, they can argue this contributed to the slip. In such a case, the claimant may have to accept that they are 25% or 50% responsible for the accident. Which leads to a similar reduction in the amount of compensation offered.

Taking your claim to court

Neither side would wish to go to court if they didn’t feel that they were likely to win. Going to court is unlikely in most personal injury claims, but you should always be aware that it is a possibility.

It is frustrating when a defendant does not admit liability when there is compelling evidence to support a claim. However, the courts system is here for such situations. If you have a strong claim a judge will likely find in your favour.

If you are of the view that statements issued by the defendants are misleading and factually incorrect, you can attend court to contest this. You could well succeed with your claim if you can provide factually correct responses the Judge is minded to accept. If you can provide evidence to substantiate your version of events, you will succeed!

Proving liability for your injuries

Whether you go to court or not, to maximise and win any settlement you will need to prove the 3rd party is liable for your accident and injuries. This can only be done with evidence that the accident took place, of what caused it, and how you were impacted. Accident reports, witness statements and medical reports can all be used to provide evidence.

Liability for accidents at work

Employers will often deny liability if they believe they have fulfilled their legal responsibilities to provide a safe environment. For example, that they have given you the relevant training, guidance and risk assessments to work safely. To prove otherwise, the injured employee must be able to demonstrate the employer was liable. Crucially, that they exposed the employee to an avoidable risk of injury, rather than it being their own fault. Consider the following:

  1. Did your employer give you the correct training?
  2. Were you given an induction to the workplace?
  3. Were you provided with personal safety and protective equipment (PPE) to complete your job safely?
  4. Did your employer adequately maintain equipment and service machines?
  5. Were you advised how to report accidents and how to access the accident book?
  6. Did your employer ensure correct staffing levels and an adequate amount of first aid trained staff?
  7. Did your employer act upon reports of potential risks of danger to employees?

Liability for road traffic accidents

Even if your vehicle was written off, it’s not guaranteed you’ll be eligible to claim injury compensation. As well as evidence of the damage to your car, you would need medical evidence of your injuries. Medical reports from a Hospital or GP can be used to force an admission of liability.

In cases of car accident claims where one car crashes in to the rear of another stationary vehicle, it is usually easy to apportion blame. But it’s important to note that admitting liability for a road accident does not mean admitting liability for any injuries. The defendant’s solicitors may not be denying there was an accident or that it was caused by their driver. They may, however, be arguing the force of the collision was not consistent with sustaining personal injury.

Low impact collisions

Unfortunately, insurers have started fighting claims where the speed of collision or force of impact is low – even if they admit to liability for the accident and vehicle damage. There is evidence to support both sides in this scenario. Evidence shows that whiplash and typical injuries associated with road traffic accidents can occur at very low speed. On the other hand, counter evidence states that such injuries cannot be sustained at lower speeds. As such, insurers are using so called ‘low impact collision’ as a defence.

Untraced or uninsured drivers

In the UK, victims of untraced drivers (hit and run incidents) can still pursue a claim. This is done through the Motor Insurers Bureau (MIB) scheme. The criteria to make such a claim requires the claimant to report the incident to the Police at the earliest opportunity. You’ll need to obtain a crime reference number and seek medical attention for any injuries sustained.

Passenger claims

For an injured passenger, it does not matter which party is liable or whether both parties are held partially liable. Passengers can make a claim for personal injury compensation providing you have medical evidence of your injuries.

Liability in claims against a local council

Local authorities and landowners rely on area inspections when it comes to identifying potential hazards that need attention. The courts have essentially stated that if a local authority inspects an area every 6 months and finds no hazard, and if there have been no reports from the public of hazards in between inspections, they will not be liable for any accidents that may happen.

Therefore, to prove that the council is liable it has to be shown the inspection was inadequate or didn’t happen. Or that they have not acted on reports of hazards.

To maximise your chances of success you will first need to prove that the accident happened. This can be done by gathering:

  • Witness statements
  • Video or CCTV footage

What you will then need to do is demonstrate that the incident is consistent with the nature of the injury you are claiming for. This should be possible by providing your medical records.

Then if it can also be proved the council failed in their required inspection duties and are therefore liable for your accident, your claim should be successful.

The reality is that it is becoming harder to successfully pursue slip, trip or fall claims against local authorities. The courts tend to lean towards defendants in such claims. If there is any scope to deny liability, no matter how tenuous, local councils will do so.

How we can help

The fact that a third party or local authority have denied liability should not make you give up on claiming. Our solicitors would be happy to advise as to whether or not they can take your claim further.

If you have any questions about liability or whether or not your accident scenario warrants a claim, please call our team on 01225 430285, or if you prefer, we can call you back. We know your rights and can help you to understand them. We’ve successfully helped many clients claim compensation for their injuries and we’d love to help you, too.

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Comments & Questions

Read on for questions and advice about claiming...

Hi I was in a lift in a tesco supermarket with my 4 week old daughter, as I was going down from the first floor to ground floor the lift felt like it dropped from about half way down causing me to have a back injury, I was stuck in the lift and had to be sent back up as the doors were badly damaged from the drop and would not open on the ground floor. It has been a year since and I am still on medication and in pain with my injury, and also have suffered depression and am now to scared to go in any lifts. Tescos and the lift company have denied liability because they have said the lifts were inspected a few days prior, can they really get away with this and is there anything more I can do to help my case?

Ian Morris

We assume you already have a Solicitor acting for you? If so, they can discuss with you the possibility as to whether or not anything further can be done with your claim.

Reply

I was injured at work and lost the end of one finger and badly damaged another. The injury happened whilst loading heavy plant machinery equipment onto an HGV truck. The plant machinery was being driven by a third party (employee of the same company I work for) and I was acting as a banksman, whilst loading, a chain attached to the equipment slipped slightly and a 3ton bucket moved and trapped my hand between it and the lorries bulkhead. The HSE have investigated and came to the conclusion it was just an accident and could not attribute liability either way as the plant machinery was being driven appropriately. Given this, can I make a claim on my employer’s insurance? My employers state I cannot as there is no attributable negligence – is this correct? I thought this is what insurance was for, after all I have a permanent injury/disability and it wasn’t my fault either!

Ian Morris

As the HSE have found no attributable negligence on the part of the employer, the employers insurance will argue that they are not liable for the injuries you have sustained, but an HSE investigation and a claim for personal injury compensation are two separate matters with differing criteria and although the employer and insurers will deny liability, the right to make a claim does remain available.

Whether or not our Solicitors would be able to pursue this claim on a No Win No Fee basis is not yet clear, but we can certainly have this matter considered by them and discussed with you without you needing to pay any costs for that advice.

Reply

2 years ago at a previous work place a large whiteboard fell onto my left shoulder from the wall whilst I was working. The impact caused me to have a very sore neck and back pain. I started a claim on this a whole back and the defence are denying liability even though there is evidence, they are questioning why I did not complain of pain to them for the past 2 years and are also questioning how I got the cctv footage etc. I was referred to a private DR to create a medical report and the outcome was soft tissue damage across my left shoulder and advised my left shoulder is weaker than my right shoulder. Despite all of this, the defence continue to deny liability and it has gone to the “allocation stage” and “direction questionnaires” are being filed. My question is, why are they denying liability and will they get away with this? Thank you for your time.

Ian Morris

A denial of liability is not uncommon. Indeed, it is extremely common in a claim for personal injury compensation, even in what can appear to be a straight forward case. As you have the CCTV footage of the incident, it should be possible to get admission that the accident happened. What you will then need to do is demonstrate that the incident is consistent with the nature of the injury you are claiming for – which should be possible by way of provision of your medical records.

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Hi Ian
I have been in a car accident. The defendant accepts liability for the accident but not my injuries. What happens next and if I made a claim how long will this take?
Thanks

Ian Morris

In this case it would seem that the defendant will argue that although their insured has caused an accident, the impact of the collision would not have caused injury.

If you have received medical treatment and a diagnosis consistent with injuries sustained in a road traffic accident have been made, a Solicitor is likely to be willing to pursue the claim for you.

In most cases, a claim for such an accident tends to take around 12-18 months to process.

Reply

Hello,
My 2yr old son fell over a barrier fence which fully surrounded access to a playground and broke his elbow . I raised a complaint with the LA whom admitted there was no safe access. Their loss adjusters have now stated they deny liability, although safe access has recently been completed following my official complaint. They claim this new gate/safe access was only added due to the equality act, they’ve also partially blamed his grandparents for partial neglect. I’ve taken photographic evidence of before and after clearly demonstrating that there was no safe access (by foot, for pushchairs or wheelchairs). It appears they have used my own recommendations as their own defence. Do I have a strong enough case to take this further?

Ian Morris

An initial denial of liability is not unusual and if you are representing yourself, it is likely that the defendant insurers are attempting to ‘scare you off’ and encourage you to give up on the claim. Given what you have stated here, we feel that you should continue to pursue this matter.

Reply

Not sure if you could help me.I fell over a pothole and broke my elbow and chipped another bone. There were witnesses and I was taken to hospital. The council has refused that it was their fault because when they inspected the road 5 months before my fall, they said the pothole wasn’t present so its not their fault.

I have photos of the pothole and location details. Is there anything I can do now or is it not worth it?

Ian Morris

Local authorities and landowners rely on area inspections and reports from members of the public when it comes to identifying areas of disrepair or potential hazards that need attention. The courts have essentially stated that if a local authority inspects an area every 6 months and finds no hazard and if there have been no reports from the public of hazards in between inspections, they will not be liable for any accidents that may happen. As has happened in your situation.

Therefore, the only option available is to attempt to prove that the council inspection was inadequate or that they have not acted on reports from the public of any hazard in the area where you fell. One good way to do this is to look at the accident site on google streetview and then backdate the view to a previous year. If the hazard/defect is visible in that dated image (dated BEFORE the councils previous inspection), proving that they have missed the hazard on their inspection is possible and a claim can proceed.

We would certainly be happy to look in to this matter for you. If you could email the accident site images and location to me, I will make investigations for you. You can contact me at: ian@direct2compensation.co.uk

Reply

I was burned by an IPL laser hair treatment procedure in January. I had initially gone in for laser hair removal. I signed consent to undergo hair removal treatment also signing that I understood the risks. My treatment for hair removal went well without any issues. On my second treatment, the technician suggested I try the ipl on some pigmentation spots on my face. She thought it would be useful but did not explain any risks or ask me to sign my understanding of ipl and pigmentation treatment. I trusted her and went ahead as all went well with the hair removal. I was left with burns, blistering and scarring after the treatment. I put in a claim and they have now come back and denied liability based on the form that I had initially signed for hair treatment. I am working with a solicitor who is preparing a response to their denial. Any advice on anything I can do for a positive outcome? Thanks

Ian Morris

We would anticipate that your Solicitor will argue that the two treatments were separate and that you were not correctly advised on the 2nd treatment for which you are seeking damages. The providers failure to ensure that you signed a separate consent and were provided with the detailed risks for that treatment should form the heart of your claim and as your Solicitor is continuing to pursue this matter, it indicates that they have confidence of succeeding.

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Hi I was hit from behind by a lorry at a roundabout. They have admitted liability and admitted a breach of duty. However we are still fighting for compensation for our whiplash claims. We have 2 doctors medical reports and physiotherapy reports all backing our claim we have had to prove jobs and our education history and now to add to the 10 months of stress and worry the defendant products a report from a vehicle specialist how says from the evidence the defendant provide yes the accident happened but they whiplash didn’t and if we go to court and the court sides with the defendant we will be find to be fraudulent. This is all very upsetting and worring as we have done nothing wrong we where sat still at a roundabout and they hit us. Is this a bullying tack tick from the defendant and is they a normal thing. As our solicitor never answers and when they do they just tell us to keep moving forward. However it’s not them that has to go through this.

Ian Morris

As long as your Solicitor continues to back you and wants to fight your claim, you should not be concerned – despite the obvious stress caused to you. The defendant are not denying the accident or liability for it, but appear to be claiming that the velocity of the impact was too slow to cause injury. Your Solicitor should be able to counter the defendants argument by providing the evidence of your medical assessments and physiotherapist notes.

Reply

Hi i had an accident and fell down a 5 inch deep pothole on a crossing in the road.
The council have denied liability. What do you think my chances would be will it go to court? I injured my foot really badly i fractured it in 2 places and ruptured my achilles tendon and still cant walk on it. Its been 10 weeks since the accident.

Ian Morris

Have you got a Solicitor acting on this? If not, please call us on 01225430285 so that we can get our specialist Solicitors to pursue this for you.

Reply

I was proceeding in the outside lane round a roundabout and a third party on the inside lane. On exiting the roundabout the third party moved into the outside lane to overtake a slow moving van and collided with me causing a good deal of damage. They are denying liability and saying I moved into their lane. Having requested and received dashcam footage, my solicitor says it clearly shows them moving across into my lane causing the collision. The third party however are still disputing liability and we have to issue court proceedings. Is this likely to go to court and succeed?

Ian Morris

Given the apparent supporting evidence you have, which has been viewed by your Solicitor, it is hard to understand the course of action being taken by the defendant in this matter. If the evidence is shown to a Judge, it is likely to see the defendant lose the case.

Reply

Hi

I was a passenger involved a car crash, the other driver crashed into us, we indicated to turn onto a road from a main road, and he tried to over take us (speeding and driving wrong side of road) and as we turned, he hit the car, the car flipped multiple times landing on the roof, I spent a week in hospital as I had a brain injury from it and still can’t walk very good. he was drink driving and got arrested for it. He’s denying liabilty, is this normal? How can I get them to admit liabilty?

Ian Morris

As the 3rd party driver was arrested for driving whilst under the influence of alcohol, he and his insurers will be hard pressed to deny liability. Further, as he was the vehicle at the rear, he had a responsibility to notice the indication of the driver of your car to turn. His failure to do so should see liability placed at his feet.

As the passenger in this accident, you are in a strong position. If for some reason, liability remains denied, you cannot be liable so can still pursue a passenger injury claim.

Reply

Hi, What happens if both parties continue to deny liability for RTA? How long can this go on? Son had accident in September 2019 where he on his motorbike had filtered to front of traffic lights. Car beside him did not wait for him to start off when lights turned green and while he was still stationary the car caught his leg. He informed his insurance company (Markerstudy) for notification purposes only as other party had no damage but now 10 months later at renewal time we discover that case is still open and is showing my son as at fault and his insurance company has removed his no claims bonus ? We have had no contact from the insurance company that any claim has been made.

Ian Morris

When your Son reported the incident, the insurers would have noted this as a possible claim as the 3rd party could have approached their insurers to make a claim. If they have not done so, the contact from your Son to report the incident should be closed to indicate that no claim was made. He could then re-establish his No Claims Bonus.

Reply

Hello,
Someone went into the back of me. There was slight damage to car nothing terrible I had a hire car for the day while the scratches got repaired. I attended a and e immediately as I was in shock I suffered whiplash, was signed off work for a week, and had five physio sessions which I have to do exercises. Insurance has physio and a and e notes and now needs gp records but I feel a bit uneasy sending my whole life file to someone when I don’t seem to be getting anywhere as it is? The other side is are adamant saying I was not injured, there not accepting liability, they have not paid for damages to the car. The case hasn’t moved since over a year. What do I do I don’t feel like I am winning ?

Ian Morris

It is hard to see how the defendant can deny liability for the damage to your vehicle. Even if the damage was slight, their insured has collided with the rear of your vehicle and they are therefore liable for the damage or loss caused.

With regards to the injury side of things, you have nothing to fear in releasing your medical records unless you are being dishonest (which is not the case). However, even though the defendant will have to admit liability for the accident and damage to your car, they may be able to argue successfully that the force of the collision was too slight to be consistent with the injuries you have reported. This is not to say that you are lying or misleading them, but the insurance sector has been fighting hard for a long time to get the government to make it easier for them to get out of compensating for injury in incidents of ‘low velocity impact’ or LVI.

Reply

Hi
I broke my ankle and have been off work for 9 weeks. I went over on it down a pot hole that was 2 inches deep on a council walk way, whilst walking my dog. I have all photos even one of my x-ray . I also had 2 witness with me at the time.

I didn’t report it to the council but then pursued a claim 1 week later. My claimant company have said the council have denied responsibility and they are referring back as a ‘non MOJ’?! What does this mean and can the council keep denying when I have evidence?

Ian Morris

In your case, it would appear that whoever is handling your claim has had to take it out of the MoJ claims portal. This can happen where there are denials of liability. Have you asked your claims handler if they intend to continue pursuit of your claim?

When it comes to succeeding with a claim for tripping accident compensation, a claimant must demonstrate that the hazard has been in situ for a considerable time – usually at least 6 months and that the local authority or landowner ought to have known it was present (if they had conducted adequate local inspections etc) and therefore repaired the hazard. If a local authority or landowner can produce evidence that they have inspected the accident site in the 6 months prior to the incident and found no defect to repair and that no member of the public had reported any disrepair in the intervening period, the local authority will be deemed to be not liable.

If your Solicitor is no longer willing to pursue your claim, please feel free to ask us for a 2nd opinion.

Reply

Hi,

I slipped in multi-storey car park due to bad weather there were no wet floor signs, I had reported this to the manager and they never noted the incident, there were stacks of wet floor signs that weren’t being used! They have denied liability saying that there were signs on the walls (which the manager never said) and it’s not a pedestrian walkway, but I’m not familiar with this car park so I wouldn’t know and didn’t neither sign warning for wet floor or where the pedestrian walk ways are. Will my claim be completely closed now?

Ian Morris

Have you had your claim pursued by a specialist Personal Injury Solicitor? If so, have they checked whether the signs that the defendant has said were on the walls were present? Has the defendant provided evidence of the signs being in situ?

Reply

I had an accident almost 2 years ago which resulted in me having problems with my spine ever since the fall.
My solicitor has told me that there are 3 separate party’s at fault of which none are accepting liability for the steps that crumbled under my feet when I fell. My solicitor is now in the process of writing to a Barrister, which I presume will put all 3 parties at fault. My question is can and will this be resolved in court??? Many thanks Mark.

Ian Morris

In matters where defendants deny liability one of two things will happen. Either the claimant Solicitor will review the denials and consider them to be worthy and strong and close the claim or the claimant Solicitor will consider the denials weak and without legal standing and seek Counsel opinion (Barrister) to then pursue the claims further and bring the decision on liability to a Judge in court.

A Judge most certainly can resolve this matter in your favour and if your Solicitor feels that taking the matter to court is a viable next step, you should go with their advice and pursue this further.

Reply

I was hit by a car park barrier in the dark a few weeks ago. It was dark, raining heavily and very windy. The pavement is very narrow and at the bottom of a hill which made it difficult to walk down. I suffering a huge gash in my forehead and down the left side of my face as the solid metal barrier struck me. There was no flashing light or signal to warn that the barrier was coming down and no attendant to help me as I was bleeding badly. The local council has denied liability. These barriers should at least have a safety covering at the end to prevent injury if they strikes someone in the dark. What should I do now that the council has refused to accept liability?

Ian Morris

The fact that the local authority have denied liability should not in and of itself make you give up and leave a claim. Our Solicitors would be happy to discuss this matter with you and can advise as to whether or not they can take this matter further for you.

Vasantha

Thank you. I will try to get in touch in due course as I am still recovering slowly from my injuries and need some time to get myself together!

Ian Morris

Please do contact us as and when you feel a little better. In the meantime, if you can get someone to visit the site and take photographs of the barrier and the lack of lighting/warning, it would be a good idea.

Reply

Hi, I have a injury at work claim, my employers are denying liability, I slipped and fell on icy stairs which caused me to go up in the air and land on the stair edge. I have a huge dent in my buttock, I also have nerve damage, it is a main fire exit, used by all staff and delivery drivers, it was not gritted at all leading up to my accident, I have a witness, they say they have gritting records to say it was done on the morning of my accident.

Ian Morris

Was the accident recorded in an accident book? If the employer can show that they had carried out adequate risk removal by gritting the area in the hours before you fell, it is likely that they would have a strong defence to any claim.

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I fell down a manhole cover whilst on a delivery, the property owners defendants are refusing liability as they didn’t know there was any defects or pre existing problems with the drain cover. The water board and council are also denying liability, I twisted my knee and had to have keyhole surgery due to this accident. Can they deny liability on the grounds they didn’t know about any pre existing problems with the cover. Also on the property they have a new build, so my guess is they used the manhole or tampered with the manhole in order to sort something out for the new build. I have pictures of the manhole and proof of injurys and reported the accident to work in the accident book.

Ian Morris

Utility companies rely on local government inspections and reports from members of the public to identify and make repairs of any possible hazardous access covers.

In your case, if no previous inspections found a repair issue and nobody had reported any issues, they will not have to admit liability and a court is unlikely to find them liable – for this reason, it is unlikely that a Solicitor would be able to pursue the matter on a No Win No Fee basis.

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I had borderline COPD before I moved into a new house. Through that, I was exposed to black mould throughout the house for 5-months. My COPD is now mild and the housing department have been found liable for contributory negligence and causation. How much can I claim for in compensation please?

Ian Morris

The only way to know the amount of compensation that you would be entitled to receive would be by having a specialists medical report provided and for a Barrister to review the report and provide a guideline compensation value. Have you spoken with your Solicitor regarding this issue?

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