How to Overcome Denial of Liability in Personal Injury Claims

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Even if liability is initially denied or disputed, you may still be able to pursue a personal injury compensation claim. With strong evidence and expert legal representation, many claims succeed despite initial denials of liability.

When you’ve been injured in an accident that wasn’t your fault, a denial of liability by the responsible party can be frustrating and disheartening. However, it’s important to understand that such denials are not uncommon and don’t necessarily mean the end of your claim. Here we explore what happens when liability is disputed, how to proceed with your claim, and strategies for overcoming liability denials.

Understanding Liability Disputes

Liability disputes occur when the party you believe is responsible for your injury denies fault or argues that you were partially to blame. Common reasons for liability disputes include:

  1. Lack of evidence
  2. Conflicting witness statements
  3. Allegations of contributory negligence
  4. Disputes over the cause of injury
  5. Claims of unforeseeable circumstances

What Happens When Liability is Denied?

When liability is denied, a solicitor will discuss the denial with the claimant. They will investigate what response can be made to force the denial to be withdrawn, and replaced with an admission of liability. Typically this plays out as follows:

  1. Review the denial and assess its strength
  2. Investigate further to gather additional evidence
  3. Consult with you about the best course of action
  4. Potentially seek a barrister’s opinion
  5. Decide whether to proceed with the claim

Possible Outcomes of Liability Disputes

There are several potential outcomes when liability is disputed:

1. Claim Closure

If the denial is very strong and supported by compelling evidence, your solicitor may advise closing the claim. This is rare but can happen if the chances of success are deemed too low. Whilst this would be disappointing, you should bear in mind that you will not have to pay any costs for your claim as it will have been managed on a no win no fee basis. You also have the option of finding another solicitor for a second opinion.

2. Split Liability

In some cases, both parties may be found partially responsible. This is known as split liability or contributory negligence. You can still receive compensation, but the amount will be reduced based on your percentage of fault.

For example, when asking if you have a valid slipping accident claim, your condition at the time is relevant. The 3rd party responsible for where you slipped may admit the floor was dangerous and wet with no signs erected. Therefore admitting to an element of liability. However, if they can prove you were drunk at the time, they can argue this contributed to the slip. In such a case, the claimant may have to accept that they are 25% or 50% responsible for the accident. Which leads to a similar reduction in the amount of compensation offered.

3. Pursuit to Court

If your solicitor believes you have a strong case despite the denial, they may recommend taking the claim to court for a judge to decide. Neither side would wish to go to court if they didn’t feel that they were likely to win. Going to court is unlikely in most personal injury claims, but you should always be aware that it is a possibility.

It is frustrating when a defendant does not admit liability when there is compelling evidence to support a claim. However, the courts system is here for such situations. If you have a strong claim a judge will likely find in your favour.

If you are of the view that statements issued by the defendants are misleading and factually incorrect, you can attend court to contest this. You could well succeed with your claim if you can provide factually correct responses the Judge is minded to accept. If you can provide evidence to substantiate your version of events, you will succeed!

4. Continued Negotiation

Often, your solicitor will challenge the denial and continue negotiations, presenting evidence to support your claim and potentially forcing an admission of liability.

Strategies for Overcoming Liability Denials

Whether you go to court or not, to maximise and win any settlement you will need to prove the 3rd party is liable for your accident and injuries. This can only be done with evidence that the accident took place, of what caused it, and how you were impacted. Accident reports, witness statements and medical reports can all be used to provide evidence. To strengthen your case when liability is disputed:

  1. Gather comprehensive evidence (photos, videos, witness statements)
  2. Obtain detailed medical reports
  3. Keep thorough records of all accident-related expenses and losses
  4. Cooperate fully with your solicitor and provide all requested information
  5. Consider expert testimony if relevant to your case

Below we look at how to prove liability for your injuries

How to Prove Liability in Specific Types of Accident

Liability for Workplace Accidents

Following an accident at work, employers will often deny liability if they believe they have fulfilled their legal responsibilities to provide a safe environment. For example, that they have given you the relevant training, guidance and risk assessments to work safely. To prove otherwise, the injured employee must be able to demonstrate the employer was liable. Crucially, that they exposed the employee to an avoidable risk of injury, rather than it being their own fault. Consider the following:

  1. Did your employer give you the correct training?
  2. Were you given an induction to the workplace?
  3. Were you provided with personal safety and protective equipment (PPE) to complete your job safely?
  4. Did your employer adequately maintain equipment and service machines?
  5. Were you advised how to report accidents and how to access the accident book?
  6. Did your employer ensure correct staffing levels and an adequate amount of first aid trained staff?
  7. Did your employer act upon reports of potential risks of danger to employees?

Liability for Accidents in Public & Claims Against the Council

Local authorities and landowners rely on area inspections when it comes to identifying potential hazards that need attention. The courts have essentially stated that if a local authority inspects an area every 6 months and finds no hazard, and if there have been no reports from the public of hazards in between inspections, they will not be liable for any public accidents that may happen.

Therefore, to prove that a council is liable it has to be shown the inspection was inadequate or didn’t happen. Or that they have not acted on reports of hazards.

To maximise your chances of success you will first need to prove that the accident happened. This can be done by gathering:

  • Witness statements
  • Video or CCTV footage

What you will then need to do is demonstrate that the incident is consistent with the nature of the injury you are claiming for. This should be possible by providing your medical records.

Then if it can also be proved the council failed in their required inspection duties and are therefore liable for your accident, your claim should be successful.

The reality is that it is becoming harder to successfully pursue slip, trip or fall claims against local authorities. The courts tend to lean towards defendants in such claims. If there is any scope to deny liability, no matter how tenuous, local councils will do so.

Liability for Road Traffic Accidents

Even if your vehicle was written off, it’s not guaranteed you’ll be eligible to claim injury compensation. As well as evidence of the damage to your car, you would need medical evidence of your injuries. Medical reports from a Hospital or GP can be used to force an admission of liability.

In cases of car accident claims where one car crashes in to the rear of another stationary vehicle, it is usually easy to apportion blame. But it’s important to note that admitting liability for a road accident does not mean admitting liability for any injuries. The defendant’s solicitors may not be denying there was an accident or that it was caused by their driver. They may, however, be arguing the force of the collision was not consistent with sustaining personal injury.

Low impact collisions

Unfortunately, insurers have started fighting claims where the speed of collision or force of impact is low – even if they admit to liability for the accident and vehicle damage. There is evidence to support both sides in this scenario. Evidence shows that whiplash and typical injuries associated with road traffic accidents can occur at very low speed. On the other hand, counter evidence states that such injuries cannot be sustained at lower speeds. As such, insurers are using so called ‘low impact collision’ as a defence.

Untraced or uninsured drivers

In the UK, victims of untraced drivers (hit and run incidents) can still pursue a claim. This is done through the Motor Insurers Bureau (MIB) scheme. The criteria to make such a claim requires the claimant to report the incident to the Police at the earliest opportunity. You’ll need to obtain a crime reference number and seek medical attention for any injuries sustained.

Passenger claims

For an injured passenger, it does not matter which party is liable or whether both parties are held partially liable. Passengers can make a claim for personal injury compensation providing you have medical evidence of your injuries.

How Our Solicitors Can Help You

While a denial of liability can be challenging, it doesn’t necessarily mean the end of your claim. With strong evidence, expert legal representation, and persistence, many claims succeed despite initial disputes.

When liability is disputed, having an experienced personal injury solicitor is invaluable. They can:

  • Assess the strength of your claim
  • Gather and present compelling evidence
  • Negotiate effectively with the defendant’s insurers
  • Advise on whether to accept settlement offers or proceed to court
  • Represent you skilfully if the case goes to trial

The fact that a third party or local authority have denied liability should not make you give up on claiming. Our solicitors would be happy to advise as to whether or not they can take your claim further.

If you have any questions about liability or whether or not your accident scenario warrants a claim, please call our team on 01225 430285, or if you prefer, we can call you back. We know your rights and can help you to understand them. We’ve successfully helped many clients claim compensation for their injuries and we’d love to help you, too.

Frequently Asked Questions

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Comments & Questions

Read on for questions and advice about claiming...

I fell down a manhole cover whilst on a delivery, the property owners defendants are refusing liability as they didn’t know there was any defects or pre existing problems with the drain cover. The water board and council are also denying liability, I twisted my knee and had to have keyhole surgery due to this accident. Can they deny liability on the grounds they didn’t know about any pre existing problems with the cover. Also on the property they have a new build, so my guess is they used the manhole or tampered with the manhole in order to sort something out for the new build. I have pictures of the manhole and proof of injurys and reported the accident to work in the accident book.

Ian Morris

Utility companies rely on local government inspections and reports from members of the public to identify and make repairs of any possible hazardous access covers.

In your case, if no previous inspections found a repair issue and nobody had reported any issues, they will not have to admit liability and a court is unlikely to find them liable – for this reason, it is unlikely that a Solicitor would be able to pursue the matter on a No Win No Fee basis.

Reply

I broke my knee after tripping over a drain cover in a supermarket car park, with picture evidence of drain cover and how obvious it is its a hazard, they have denied liability because there is no cctv in any part of the car park even by the front doors, but states on signs 24hr cctv? The claims company I’m using don’t really seem fussed and I think their trying to get me to scrap it. I would be more than happy to go to court along with other evidence it’s clear it happened and I will fight all I can. What would you suggest?

Ian Morris

The CCTV footage is irrelevant in this matter. What should be relevant is the evidence of the drain cover protruding from the surrounding surface level of the car park by 25mm/1inch or more and the medical evidence of the injury.

Did you report the accident at the time of the fall at the Supermarket? Was the fall witnessed by any other party? Can you provide any evidence that you were in that car park at the time of the fall?

Reply

Hello. My nan had an accident in a shop earlier this year where she slipped on a discount sign that was laying in the middle of floor. The shop admitted liability on their part as they said that the floor should have been kept clear of clutter. However today she has just recieved a letter from her solicitor saying that she company in question is now refusing to accept liability and that they will not pay her any compensation. I was just wondering if they can do this after they had admitted they was already at fault? The accident resulted in her dislocating and fracturing her shoulder. She had to have an operation to replace her shoulder joint, and she spent about a week in hospital. She has had on going pain since it happened and is now to scared to leave the house to go shopping in case it happens again. Should we see a different solicitor to get a second opinion?

Ian Morris

If the admission of liability was made verbally in the shop by a person working there, then the fact that the insurers have formally denied liability is acceptable. If liability was agreed in writing and has since been revoked, it is more concerning and you would need to ask your Solicitor as to the grounds for the withdrawal of the admission.

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HI fell over a paving slab smashed my femur and broke my hip I was in hospital for 1 month but the council are not admitting liability though have sent them photographic evidence what can I do I’m heart broken I have a pin from hip to knee and had muscle removed to fit it…

Ian Morris

Was the paving slab that caused you to fall raised or sunken by 25mm (1″) or more? If so, the claim may be something that could be taken further by a specialist Solicitor with expertise in claims for tripping accident compensation.

Reply

I work for a large supermarket as a baker. Whilst removing the bread rack from the prover the heavy metal door, which is on the same principle of a fire door so comes back and closes on its own, came back and hit my hand and as a result I broke my baby finger. It has required surgery to be pinned to straighten my finger and almost 3 months off work. My union are dealing with the case but in the first instance my employer has denied blame which I find quite upsetting. Any advice please?

Ian Morris

Do you know what defence the employers insurance have raised? Why are they refusing to accept responsibilty?

Reply

I work for the nhs, I had a fall off a stool , provided by work, while putting notes on a high shelf, approx 7ft I am 5ft 1, I was quite badly hurt, they have denied liability say the stool wasn’t faulty, and it is still in use, which is lies it was removed the day after the accident and I’ve not seen it since, they have also lowered the shelf’s , while I was off work, they say I am the author of my own misfortune by climbing onto the stool, this is what we had to do to reach the shelf’s, I have witnesses to all this being true.

Ian Morris

Have you had your claim pursued by a specialist personal injury Solicitor? If so, have you informed them of the witness you have and of the fact that the stool was removed from use the following day?

If you have not instructed a specialist Solicitor, perhaps you should now consider doing that?

Reply

Hi I recently made a claim against my employer through a personal injury Solicitor. I was advised today that they are denying liability and wondered if you could give me your views on this matter.

I was seriously assaulted by a young person in my care and in my case this incident was foreseeable and could have been prevented. 6 months down the line I am still suffering severe pain from the injuries I sustained.

Ian Morris

The employer can deny liability if they believe that they have given you the relevant training, guidance and correctly risk assessed the young person and the risks that they posed to you during your duties.

You mention that the incident was preventable. What makes you say this? Remember, hindsight is not something you can use to succeed in a claim, but if you have evidence to show that the employer failed in anyway, you should present that to your Solicitor.

Reply

Hi,

I was involved in an accident in April, I was getting something out of my car on the passenger side and was stood between the passenger door and the car and when someone drove into me, smashed my door up, hit my throat on the roof and injured my leg. I could barely speak for 2 weeks. I’ve had to make a personal injury claim to retrieve my excess, i was fine after a month so not making an outrageous claim. But they are denying all liability saying i was sat in the passenger side and opened the door onto them, which makes no sense as I was on my own and standing at the time if the accident. They have paid for my repairs which was 1800, so what will happen if they still deny, they have until 8th August to investigate. There are no witnesses but a hospital record and photos of bruising to my leg. Will it go to court? Thanks for any advice x

Ian Morris

The problem you are facing would appear to be a straightforward case of a 3rd party relying on the fact that you have no supporting witnesses to corroborate your version of events. In such cases, it is very hard for you – as the claimant – to prove what was reality in that the defendant was liable.

Given what has happened, it could well be the case that your Solicitor will have to play hard ball and take this all the way to the courts.

Reply

So i put in a claim against council as i fell when a drain cover was not there, and although i have pictures from jan till june of the drain it’s still not fixed. I also rang and told them about it in march as it still hadn’t been covered. They’re saying that because they have had no-one phone about it before that they are not taking liability. When i done it in jan my brother had only just moved there so i didn’t know anyone really but neighbours from the street had said it had been reported before i had fell, which they are denying, i’m not really sure where to go from here as i am still not in work. I damaged my knees and my arm which turned into frozen shoulder, anyway just wondering is this right what they’re saying and is there anything i can do or do i have to just leave it?

Ian Morris

Have you had a Solicitor representing you in your claim for compensation? The water board and local authority will rely on reports of hazards and annual inspections to be aware of any hazards or items in need of repair and if the local authority can demonstrate that they have inspected the area within the correct time and found no hazard or defect, they would not have reported any issue to the water board and they would therefore not be liable.

However, if any of the residents of the area say that they did report the hazard, this could turn things around and help you with your claim. If you can obtain a ‘hazard witness statement’ from one of these residents in which they can state the details of the hazard and when and to whom they reported it, it would be of huge help to you. You may find our article on proving liability in tripping accident claims of use.

Louise

I also did visit hospital twice and numerous doctors appointments and physio so i have all evidence my side but they’re denying their side as they’re saying they didn’t know it was like that.

Ian Morris

The medical evidence is irrelevant in terms of proving that the local authority or water board were negligent. Medical evidence is important for proving the extent of injury sustained – but that is only relevant once you have proven liability.

Reply

Hi. I was recently in an accident where by my car was hit by an articulated lorry as it decided to change lanes and come into my lane. The lorry driver took full responsibility and my insurance received payment for my car to be repaired. Since then I have claimed for personal injury resulting from the collision and the lorry driver now says he isn’t responsible for the accident. How can he claim that he isn’t responsible when he has already claimed responsibility and paid for the car repairs?

Ian Morris

If the defendant insurer has already admitted liability for the accident and met the cost of the repair work needed on your vehicle, they would have to do the same should a claim for personal injury compensation follow.

The only caveat to this would be if they were to take a view that the speed/velocity of the impact was insufficient to cause bodily injury. However, if your car was damaged sufficiently to require repairs, it is hard to see how they can argue that the incident wasn’t serious enough to cause injury – especially given that you were hit by such a large vehicle.

Reply

In a personal injury case if the defendant denies liability and its proven 5 years later can i still make a claim?

Ian Morris

If 5 years have passed since an accident, limitation for pursuit of a claim will have passed and you won’t be able to take action. However, if you previously attempted to claim and the claim was registered in the courts, the limitation issue may be irrelevant and you could possibly get this matter settled.

Reply

Hi there, I was in a car accident last year, I was hit by a driver that went through a red light. There was a witness and CCTV footage was found showing the crash. The 3rd party is still denying liability and my solicitor says we may need even more evidence. I’m not sure what further evidence we could possibly get. She says we may need to go to court. Should I look for a different solicitor?

Ian Morris

I don’t think you need to switch Solicitors as it sounds like your Solicitor is doing the right things. If the defendant insurers are denying liability despite the apparent evidence that is available, the only option your (or any other Solicitor for that matter) would have is to initiate court proceedings to place your claim before an independent Judge.

It is frustrating when a defendant does not admit liability when there is compelling evidence to support a claim and in the long run, it does not benefit them and may indeed cost them more than simply working on a fair settlement for your claim. However, the courts system is here for such situations and it would appear (if your summary of the claim is taken at face value), that you have a strong claim and that a Judge would likely find in your favour.

Reply

Thank you, we have given them until yesterday to answer a letter with what we feel is an appropriate sum, not heard anything, so I presume we will issue court summons, its just so lengthy!

Ian Morris

The issue of defendants employing delaying tactics and being unresponsive to claimant correspondence in cases of personal injury compensation claims is something that bugs all of us working hard to assist claimants who have suffered injury and loss as a result of the defendants failures.

Your Solicitor will take the appropriate action and will share your frustration at this unhelpful delay.

Reply

I am due in court as I had an accident a while ago, the defendants who were not there on the day of the accident have given statements both of which are saying I was incompetent, would this stand in court? Also they have said that I was given 1000 hours of training which they supplied with a few dates on a piece of paper with no signatures to say when I was signed off. I have never signed no training matrix, also both of the statements say that they never had any problems whilst they were working but I beg to differ with that and they say I was rushing on the day again they were not on site to determine if I was rushing.

Ian Morris

If you are of the view that the statements issued by the defendants are misleading and factually incorrect, you need to attend the court and provide responses to every incorrect element of their statements to the Judge sitting on the case. If you can provide factually correct responses in a manner that the Judge is minded to accept, you could well succeed with your claim. If you can provide evidence to substantiate your version of events you will succeed.

Reply

I tripped in the street on a damaged pavement and fractured my wrist. The council admitted it was their fault 3 years ago, but I have since had problems with my wrist and been diagnosed with crps. I was under the impression that the claim was coming to an end this year with all the evidence from consultants occupational therapists etc, but today my Solicitor rang saying the defendants are now not accepting liability and she needs to talk with me. Can this happen after 3 years?

Ian Morris

An admission of liability can be withdrawn, but the defendant will have to be basing that on new evidence to support their view. Your Solicitor will speak to you, but it could be that the matter now has to go to court for a Judge to decide the outcome.

Reply

Hi, my work have denied liability – i had a fall down curved stairs that had no handrail, i fractured my tibia and femur. My work installed a handrail 3 days later, i was off work for 9 months, can they deny liability?

Ian Morris

Have you been represented in this claim by a specialist Solicitor? If not, it may be worth having the employers denial of liability reviewed by one of our specialist accident at work Solicitors.

With regards to your accident, the lack of a handrail may not necessarily indicate that they were negligent and therefore liable for any injury you sustained. The fact that they had a handrail fitted 3 days after your accident could be seen as the employer acting correctly to ensure that nobody else would fall down the stairs.

Reply

Hi Ian,I work on the railway on a 0 hr contract. The company I work for is a sub-contracting agency and they had me working for a large contracting firm. The large contracting firm is not accepting liability for the injury I sustained when I dropped a large concrete block on my finger tip. The injury was such that the finger tip was removed later in Hospital.

Appropriate vehicles were not provided by the employers resulting in the accident. My lawyer reckons I have a solid claim and agrees the large company is at fault. This is his opinion that as it was their contract and the job was under their site managers instruction.,However they seem to believe my sub agency is at fault under a contract which was signed in previous years. My sub agency employer also denies responsibility.

My lawyer has given them 5 weeks, which ends next Tuesday or he is willing to take both to court (after a further 2 week cooling off period if nobody’s accepted responsibility).

They’re really both blaming each other. Both believe they have a good case in defence. What will happen in the end? Could it really go to court or will somebody accept liability and work to settle the claim appropriately? Also is this better financially for me it going to court? Many thanks

Ian Morris

Given your current Solicitors view that you have a solid claim it is a good indicator that someone is liable and in this case, it can only be one of (or both!) two parties – the sub contractor for whom you work or the main contract holder for whom you were operating on the day.

If neither party is willing to accept liability the only solution would be to put it before a court and allow a judge to make a decision. Whilst it is not that common in the UK for personal injury claims to reach court, the court process is there to resolve issues such as the one you cite.

Reply

Hi ian, i had an injury at work my claim is at 50/50 at the minute, even if i accept this would i still receive some compensation?

Ian Morris

The simple answer is yes! In claims where a claimants has to accept an element of contributory negligence with regards to how they came to be injured, they will still receive compensation. However, the amount received will be lower than if they were able to attach 100% liability to the defendant.

Reply

I’m dealing with the insurance company of a large store. There was ice on a parking lot and I broke my ankle and have been off work for a few months. The insurance company for the parking lot maintenance company sent me an email and it said please be advised that this is a liability issue and that they would get back to me as soon as they have the rest of my medical records. Does that mean they accept the liability or does it mean they don’t know who’s liable?

Ian Morris

It is hard to be certain what they mean, so it would be worthwhile clarifying with them as to whether they are accepting responsibility or not.

Reply

I tripped over a manhole cover and the council said as the depth was between 10mm and 12mm they were not liable. They said they inspect the pavements regularly and they did not admit liability. I’ve a broken elbow, torn ligaments to my hand recovery us going to take months. All due to tripping over the lowered manhole cover. Seems most unfair.

Ian Morris

Given the injuries you sustained when you tripped over the raised access cover, I can understand why you feel that the local authorities refusal to accept any liability is unfair.

However, if the hazard protruded by 10-12mm from the surrounding surface, it is unlikely that a court would find the highways agency liable in this matter. In previous case law, it has been decided that an actionable tripping hazard should exceed or fall below the surrounding surface level by 25mm or more. Further, in your case it sounds as if the local authority can demonstrate that they regularly inspect the highways and footpaths in their area and this would give them a solid defence should any claim proceed.

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