Am I eligible to claim personal injury compensation?

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These are the main criteria you need to check to see if you can claim:

  • Was the accident someone else’s fault?
  • Do you know the identity of the liable party?
  • Did you report the incident?
  • Have you sought medical treatment from your GP or hospital?
  • If not, are your injuries still presenting symptoms that your GP can diagnose?

Don’t worry if you’re unsure about all this – we can help.

Tell us about your accident

The quickest way to see if you are eligible to claim is to tell us about your accident and we’ll get back to you asap. We won’t share your information with anyone without your permission.

    Who can make a claim for injury compensation?

    In simple terms, any person who has been injured in an accident that wasn’t their fault can make a claim for compensation. The law is the same for adults and children, with the only difference being the length of time you get to make your claim. Children are allowed up until their 21st birthday to pursue a claim, whilst adults have 3 years.

    The first question to ask is whether the accident which lead to the injuries was caused by negligence? Could the accident have been avoided by using better practices and did the 3rd party have every reasonable chance to foresee such an accident?

    Valid work accident claims

    Just having an accident at work is not enough to guarantee compensation. To make a work injury claim, the injured employee must be able to demonstrate that the employer was liable and exposed the staff to risk of injury, rather than it being their own fault. For example:

    1. Did your employer give you the correct training?
    2. Were you given an induction to the workplace?
    3. Were you provided with personal safety and protective equipment (PPE) to complete your job safely?
    4. Did your employer adequately maintain equipment and service machines?
    5. Were you advised how to report accidents and how to access the accident book?
    6. Did your employer ensure correct staffing levels and an adequate amount of first aid trained staff?
    7. Did your employer act upon reports of potential risks of danger to employees?

    The above is just a guide and there could be many more ways in which an employer would be liable. If you are self-employed you could potentially claim against those responsible for your health and safety where you’re working.

    Valid road traffic accident claims

    RTA claims can be made for a range of physical and psychological injuries, not just whiplash. And the cause of the accident need not be another vehicle, it could equally be a faulty traffic light or road surface. If the person who caused the accident is insured you can make a claim against the insurers, for hit and run or uninsured drivers the claim will be made against the Motor Insurance Bureau. If the accident was caused by the road surface itself, it may be possible to make a claim against the Highways Agency.

    Valid slip, trip or fall claims

    Slips, trips or falls can obviously take place anywhere, but to claim compensation you need to prove that responsibility for the accident lies with a third party rather than yourself. Shops, restaurants, libraries and business establishments, for example, all have a responsibility to ensure people’s safety. If they fail to do so and accidents occur as a result, they can be found to have been negligent and liable to compensate the injured party.

    Clearly, if you slip and fall after mucking about, any injuries you have are going to be seen as being your own fault. You can’t claim personal injury compensation if an accident was caused by your own actions!

    For more detailed information read How do I know if I have a valid slipping accident claim?

    Reporting the accident

    Another important factor in making a successful claim is reporting the details of your accident to the right people. If you’ve slipped on a wet floor in a private establishment (a business premises, a supermarket, a cinema, a restaurant etc) you must make every effort to ensure that the party responsible for running the premises is informed. Any employer or location open to the public should have an accident book and a way of recording incidents. By recording the incident, you are providing proof that you fell in their premises and that your injuries were caused on their patch.

    Unless you are severely injured and incapacitated, you should report your accident and injuries immediately and ensure that they are noted in an accident book. If the third party tell you they don’t have an accident book, or won’t let you have access to it, there are things you can do.

    Are your injuries serious enough?

    It’s not enough to just be injured, the injury has to be severe enough to provide a sufficient level of quantum to enable the claim to be placed. Quantum is the posh Latin term for value of the claim used in the legal world. To ensure that the injury value is sufficient, it is usually the case that an injured client will need to have suffered from their injury for a period of at least a few weeks. Therefore, if you sprained your ankle mildly and recovered within a fortnight, you would struggle to bring a claim. But if you sprained your ankle badly, tearing the ligaments and spent 6 weeks on crutches and then had 5 physio sessions, your claim would easily pass the quantum test.

    If you haven’t had medical treatment, it is likely that your injuries will not be seen as sufficiently serious to warrant a claim as medical evidence is needed to support your claim. If you have been suffering in silence and haven’t seen the GP, you still can. If the GP is happy to note that your injuries are consistent with those suffered in a slipping on a wet or dangerous floor surface, you can then prove your injuries and pursue a claim.

    If all this seems a bit complicated, or you haven’t done any of the above, don’t worry – if you contact us we can talk you through it and help you to complete the necessary steps.

    Being involved in an accident which isn’t your fault can be rather traumatic, not just for you but also for your family. Most people don’t know how to react after being thrust into such a scenario and it can rock a family to their core when they least expect it.

    You might not think it is worth going through the hassle of putting in a claim for compensation, but it doesn’t take much time at all and provided you hire a good solicitor who has experience in dealing with such matters, you will find the process of claiming for compensation rather easy.

    106 questions have been answered on this subject - ask us your question

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    Comments & Questions

    Read on for questions and advice about claiming...

    I fell over a damaged pavement whilst walking to catch a train at 05:30 am. The fall has caused abrasion of my right knee and damage to the tendons in my left ankle. I have had to attend A&E and have been left with a support splint and a minimum of 4 weeks of recovery. Am I able to claim for this injury?

    Ian Morris

    Please forward photographs of the accident site to us – ideally with measurements of the disrepair and tripping hazard – so that we can further consider this for you. Essentially, if we can establish that the pavement should have been subjected to repair work and is unsafe, we can recover compensation for your pain and discomfort and any associated losses.

    Please go to our page regarding photographs for tripping accident claims for examples of what we’re after and email them to us with your name and contact number to: justice@direct2compensation.co.uk so that we can further advise you.

    Reply

    I suffered an accident in the workplace a year ago, I did not realise that the equipment I was using was faulty because to look at it, it seemed as if there was nothing wrong, the equipment in question was a defective extending steel rail which had no safety button in the middle to connect both bars and when I extended this rail, it collapsed in on itself and hit me on the back of the head causing my head to split open and I had to receive medical treatment to have it glued back together. This was recorded in the accident book and logged on the system but I’m unsure if I would qualify to make a claim for compensation as there is no CCTV footage of this accident, however, I do have photographic evidence. Any help is appreciated. Thanks.

    Ian Morris

    Given your description of your accident at work and your head injury, the lack of CCTV footage is irrelevant! You can certainly make a claim and we would be very happy to help you. There would appear to be plenty of evidence available for our specialist Solicitors to use to support your claim – both an accident book report and medical records.

    You can either provide more details via our website or you can call us on 01225430285 to discuss your situation and get further advice.

    Reply

    I had an accident at work, there was no first aider so there was no record but I told my manager about it, I went to A&E also and been off work for a long time taking painkillers. In a mean time I left the company because I was under lot off stress. Can I claim anything if I still suffer from lot of pain, it affects quality of my life also I have long waiting time for scan?

    Ian Morris

    As long as your accident at work happened within the past 3 years, you can absolutely start your claim for compensation with us. Please call us on 01225430285, or use our online form to make further contact with us.

    Reply

    I read some bits on slips in ice and wondering if I may have a case? I slipped on black ice in the local public park, i was in the car park/main path where it was not gritted, I fell and have broken my ankle in 4 places which has left me unable to ever play football again, which as a football coach, is a devastating blow for me.

    Do I have legs for a claim? Or is it a lost cause as I’m unsure what the regulations are, but it will effect my work and my future now with permanent metal frame work in my ankle, loss of earnings due to work loss , permanent damage. I am currently in hospital awaiting surgery now.

    Ian Morris

    Claiming compensation for injuries sustained whilst slipping on untreated (no grit or salt) icy surfaces is far from straightforward and there is no definitive legal requirement for areas such as car parks to be treated in freezing weather.

    Essentially, if the car park owners usually treat the surfaces but failed to do so on this occasion, or if the surface was known to be icy and dangerous for a while yet no action was taken to either reduce the risk of slipping (grit/salt) or attempt made to warn of the risks of slipping (displaying hazard signage), a claim may succeed.

    Given the severity of your injury and the long term consequences of such a trauma, it is worthwhile looking further in to this and letting our specialist Solicitors consider your situation. Our No Win No Fee service guarantees that you’ll pay no costs if we either can’t pursue the claim, or if we do pursue the claim but fail to succeed, so you have nothing to lose by taking this further.

    Reply

    I was in work stacking fridges on a hgv trailer high on top of each other with a colleague 3 high, as we lifted a fridge over head height to stack on top of a fridge my finger got crushed and I broke it. Gloves not fit for the role and ive never once had manual handling training. Have been on sick so far for 3 weeks with physio. Do I have a case?

    Ian Morris

    You definitely have a valid claim for accident at work compensation. The employer appears to have been negligent with regards to their failure to provide adequate manual handling training and there are also questions to ask about their PPE provision in terms of the gloves you were given.

    We would be more than happy to help you with your claim. Please call us on 01225430285 for further help.

    Reply

    I slipped in a indoors market with a non slip surface, it was a wet raining day. I was not carrying anything in my hands. I snapped my femur and waited 2 hours for the ambulance to arrive to take me to hospital for an operation. There was no mats at the entrance or wet floor signs and no member of staff from the council there to assist. The ambulance could not get to me because there was no member of staff anywhere to be found. I am now 70 years old and unable to walk anywhere properly. I’m on tramadol 4 times a day. I have 2 rods and screws in my left thigh. Am i eligible to claim?

    Ian Morris

    As the accident was 2 years ago, you have a further 12 months available in which you can pursue a claim for compensation – if you have not already done so. As there were no mats provided and no hazard warning signs on display, it would appear that you have a valid claim for compensation and you should act quickly in this regard.

    Reply

    Can I make a claim if one of my workers erected a sign on a fence and never properly secured it, resulting in the high winds blowing it off last Sunday, and nearly severing my thumb off which needed an immediate operation?

    Ian Morris

    Are you the owner of the company or just a member of management? Who instructed the worker to erect the sign in the way that the did? There is the potential to pursue a claim for thumb injury compensation but we need to know a little more to advise you further.

    Reply

    Can you claim from two institutions for one injury?

    Ian Morris

    In almost all claim scenarios, the liable party will be a single entity who will have acted negligently and therefore be liable in any claim for compensation. However, there is a possibility that two bodies could be held jointly or partially liable for an accident and therefore claimed against for personal injury compensation.

    Reply

    I worked for a city council for 6 years and never received any manual handling training until a change of management in my last year with them. I worked as a caretaker for a school so the job required lots of lifting and carrying, I have since leaving developed lower back issues.
    Do i have a a case to claim for my now bad back?

    Ian Morris

    Their failure to train you was negligent and as a result it could be possible to pursue a claim. However, you must make the claim within 3 years of the onset of any symptoms – therefore the important first question is when did the symptoms begin and when did you leave the workplace?

    Reply

    Hi while exiting a shop yesterday I broke my finger after it became trapped in the door handle. Am I eligible to claim?

    Ian Morris

    How did your finger become trapped in the door handle? Was the handle faulty? To find out whether or not you can make a finger injury claim against the shop in question, we need to understand how the accident happened so that we can identify whether or not there has been any negligence. Also, was an accident book entry made in the store? Did they note your details and the details of the injury to your finger?

    Reply

    Am I entitled to compensation against my firm for my truck blowing over in Scotland last Friday night and getting minor injury?

    Ian Morris

    In the event that a high sided vehicle is blown over by excessive wind, the only way that a claim would have any prospect of success would be if a driver reported concerns that it was not safe to drive in such conditions and an employer ignored those concerns and ‘forced’ the employee to drive regardless of the risks.

    If this did not happen in your case, it is unfortunately just an incident that would be attributed to an ‘act of god’ and no claim could follow.

    Reply

    I was in a beauty salon and afterwards my hair was done I got out of the chair. When I stepped on the rubber mat it tripped me. Not sure if it was from being too soft and or the the traction it has. But, never the less, I fell and broke my hip. I was wearing flat shoes (tennis shoes).

    Ian Morris

    If the mat created a tripping hazard, you may have a right to make a claim.

    Reply

    To start with your end point, the injury to your foot. We would be very happy to look at helping you claim compensation for the injury sustained. The employers failure to provide you with steel-toe capped shoes could be seen as negligence and a claim would be justified on that basis.

    On the other issue of the employment issues and anxiety/stress, we’ll need you to complete and return our initial work related stress questionnaire so that we can have our specialist review the situation and advise you further on that. The two claims are separate and could be pursued side by side.

    Reply

    I may of had COPD as an existing health problem but never had any problems or knowledge i may of had it. I was moved to a position within my work place that involves painting metal parts. I was given the wrong PPE which has resulted in aggravating this condition, which has resulted in diagnosis of this condition, and now I have to use inhalers. Can i claim for injuries sustained at work?

    Ian Morris

    This is certainly a matter we can look in to for you given the error on the part of your employer with regards to the provision of incorrect PPE.

    Reply

    Can I claim compensation? I was shopping in a supermarket and a whole stack of vegetable cases fell and hit me all down my left leg. I have a huge bruise on the back of my lower leg and another at the back of the top of my leg. I reported it and took photos but the bruises are getting bigger.

    Ian Morris

    At face value, it would appear that you have a valid claim.

    Reply

    I have a epididymas blockage which has been linked to my work, can I make a claim for it it? Cause a lot of discomfort and pain but I’m too young for the surgery.

    Ian Morris

    You mention that the blockage has been linked to your work. Was it your Doctor or Consultant that made the link? We would like to speak with you further about your work and the nature of the ‘injury’ you have sustained and when you developed the symptoms. If our team is able to tick the relevant criteria boxes, we would be happy to link you with a specialist Solicitor to pursue a claim for compensation.

    Reply

    I have sustained injuries following a cycling incident last night. A car driver got dangerously close to my bike and I have to swerve to avoid being hit by the vehicle. In doing so I lost control of my bike and came off. I fell straight on to my head causing severe pain and swelling. I also have a laceration to my left arm with cuts and bruising to my left shoulder and knee. Although the driver did not hit me due to my preventative actions, do I have a claim based on the nature of his driving?

    Ian Morris

    You may be able to pursue a claim via the Motor Insurers Bureau (MIB) scheme for uninsured or untraced drivers. Given the nature of this incident, if you have the vehicle registration it could allow you to pursue a claim directly against the vehicle insurers. However, they would likely want evidence, such as helmet cam footage, to prove their insured was driving dangerously. If, as is likely, the driver fled the scene without even stopping, you could seek to make a claim via the MIB untraced driver scheme, but you can only make such a claim if you have reported the incident to the Police and obtained a Police Reference number.

    As stated in other posts and pages by ourselves, you do not have to have a Solicitor pursue an MIB claim for you as you can pursue the matter without representation directly with them. However, you also have the option of instructing a Solicitor to pursue the claim on a No Win No Fee basis. If so, you would pay nothing if the claim were to fail, but you would contribute up to 25% of any awarded compensation towards the costs of the claim. There are obvious clear benefits to having a specialist Solicitor acting for you, but the choice is yours as to the way you would like to proceed.

    We would be very happy to assist you in this matter and invite you to call us on 01225430285 for further help and to start your claim. Our cycling accident claims article might also be of interest.

    Reply

    On Friday I was at work on going to my lunch I got ran over by a folk lift (I was wearing steel toe caps with a hi vis vest) the folks went straight over my foot by cutting through my boot and slicing my foot open, I’m currently in the early stages (still off work) and just sitting here with my foot in stitches and wrapped up. Am I eligible for a claim here considering I’ll be better in a week or two? The reporting of the accident was all complete and got to go in for a statement.

    Ian Morris

    The injury you have suffered at work is certainly sufficiently severe to warrant making a claim for foot injury compensation. We would be very happy to investigate your situation and seek specialist advise from our Solicitors for you with a view to pursuing a claim on a No Win No Fee basis.

    Reply

    My daughter hurt her foot in Morrison’s supermarket, a metal bar fell on her foot due to work being done in the shop. She didn’t seek medical advice just ice pack and calpol and help from first aid in the shop.

    Ian Morris

    As long as the injury to your Daughters foot was recorded in the accident book of the shop, you can make a foot injury claim on her behalf.

    Reply

    I’ve fell through my floor at home. All the timber has rotten completely hence me falling into an open void under the house (council property). I’ve hurt myself quite bad in my lower back. My question is, is the council liable and do I qualify for a claim?

    Ian Morris

    The landlord/council could be liable in this matter. However, they may be able to avoid liability as they could rely on not having been aware of the issue – no reports of faults etc.

    We would be happy to investigate this matter for you if you would like to make a claim.

    Reply
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